What are all the xmlData options for ZOHO Desk?
What are all the xmlData options for ZOHO Desk?
See my API Calls
Hi all, we are working on an api with Zoho Desk. We have the Enterprise edition. I know the limits of calls, but, I want to know, how many calls I have made in a day, and how many calls are made by organization in a day. Thanks.
Request url for searchRecords, with using is not empty criteria
Hi, I search lot of places but i can't find the url for searchRecords with using is not empty criteria, please help me, thanks and regrads, AJayan.c
Does the search in the new desk api work?
I am unable to get the search function to work in the new desk API, all other commands work just fine but this is not functioning. And returns with "Invalid CRMCSRFToken"
Begining integration with ERP and Zoho Desk
Hi all, we are starting an interesting integration between our Navision ERP and Zoho Desk, vía Visual Studio C Sharp.net proyect who will use Zoho Desk api to read/write from Zoho Desk. I would like to know if there is an open C#.net proyect with the API of Zoho Desk or with samples using it. I have found many examples and check them with Postman but no proyects of CSharp Thanks in advance.
Creating tickets in your c# .net application
Hi I am trying to implement the ZOHO Desk api into my c# .net application in order to create tickets but i am struggling to get it to work. Is there any code template that anyone can provide in which a ticket can be created within the .net application? Thank you, Alex
How can I search the knowledge base using the API?
Hi, I want to search the knowledge base using the API. How can I do that? I didn't see any API to get knowledge records or to search them. Thanks Eyal
How can I attach/upload document file in zoho ticket module using zoho desk api?
Please provide me zoho desk api link for uploading a file in ticket module of zoho support system.
How to send multiple case for insert, update and delete records on zoho desk through API
I am able to insert or delete record one by one using API,please provide the sample code to send multiple records at same time, as per your documentations we can send 100 insert,update at same time. FYI · To optimize your API usage, get maximum 200 records with each request and insert, update or delete maximum 100 records with each request. For example: In the Free Edition, if you use the getRecords method, you can fetch a maximum of 200 records per request, in turn, a total of 50,000 records per
API Question : add message to thread from customer
Hello Is there an API to add a message to a thread from a customer (not from support) ? We found https://support.zoho.com/api/xml/cases/reply? that works only from support. Thanks ! JP
API addrecords: Can I send ticket # generated in the response sent back ?
Hi Guys, When I try to create a ticket in Zoho using addrecords API, the ticket is being created and below is the response.xml we get. <?xml version="1.0" encoding="UTF-8" ?><response uri="/api/xml/requests/addrecords"><result><responsecode>2001</responsecode><responsedata><Cases><fl val="Status">Record(s) added successfully</fl><fl val="Time">2017-06-07 16:13:53</fl><record no="1"><id>1235446564564645546</id><info><![CDATA[Test Ticket 2]]></info></record></Cases></responsedata></result></response>
Api addrecords module cannot insert Ticket Owner
Hello, I'm trying insert a new ticket using the addrecord api and define a Ticket Owner to it. I'm able to create the ticket but when I set the owner in the xml like this <fl val="Ticket Owner">agente name</fl> or <fl val="Ticket Owner">agente@email.address</fl> Zoho Desk creates the ticket but set is as unsigned. Can you guys please help me?
Unable to save custom function script
Hi Are you having issues with the script editor in zoho desk? I have a custom function code that worked fine previously, and now it does not recognize sentences like these: myHeader=map(); myHeader.put("content", "value"); myHeader=Collection(); myHeader.insert("content", "value"); According to your new editor should work, sometimes it saves it, sometimes it does not. It is painfully to edit it. The snippets shown are only part of a larger code. Thanks.
Getting all department names
Hi, I'm curious. I saw "department/getalldepartments" which returns all active departments under a given portal. However, I don't see any documentation for it. Is it safe to use to query all department names? Any issues?
Unable to create thread
After creating thread, why is the From showing To address. Say i created thread From: mailFrom@test.com and To: support@test.com After opening the thread in zoho and on my APP. i see the From address is support@test.com and not mailFrom@test.com Any why is the thread needs to be isDraft true all the time? Rama.
basic features are missing
You have updated Support with new APIs? I found there are few basic APIs missing in your support desk. like - filters to get tickets - unable to create thread - attachments are created by name is always same. (may be related to API key user) As there basic features are missing, we cant be using zoho anymore. I haven't heard any reply to my support tickets on these either. Rama.
Zoho SSO integration - Unable to signup
Hey, We have enabled remote authentication for our services and configured everything successfully. We were able to signup and signin users previously by using the zoho api following the instructions provided here https://www.zoho.com/support/help/remote-authentication.html. Right now we are having trouble signing up users to the portal but users can sign in successfully. While trying to signup users: I get a page saying: Sorry, the page you have requested was not found
Possible to pass custom date in Desk Live Chat embed?
Hello, Is it possible to pass custom data via the javascript Live Chat embed script? We'd like to pass fields like "Organization", etc.... Thanks
Get a list of departments via API
Hi there. Is it possible to get a list of departments? Or get accounts, contacts, requests for all departments via API?
Asterisk - Twilio - ZOHO Desk - Yealink integration
Wanted to see if we could get some help. Below we have outlined where we are in the process of integrating both our hard and soft phone via Asterisk (on AWS) – ZOHO API – ZOHO DESK Server. We have gone thru several trial and error methods including the documentation from the ZOHO web site without success. Attached are some log files and links showing the error statements we are encountering and it seems there is a disconnect between the API and ZOHO servers. Our ultimate goal is for our ZOHO
Yealink phones + soft phone (ZOHO) + Asterisk (on AWS) + ZOHO API + ZOHO Server
Wanted to see if we could get some additional help. Below we have outlined where we are in the process of integrating both our hard phones (Yealink) and soft phone (ZOHO) via Asterisk (on AWS) – ZOHO API – ZOHO Server. We have gone thru several trial and error methods including the documentation from the ZOHO web site without success. Attached are some log files and links showing the error statements we are encountering and it seems there is a disconnect between the API and ZOHO servers. In short,
Create Thread
Hello, i found out that when we create a ticket, we can have From: xyz@mail.com To: support@zohodesk.com Where as when we crate a thread we cant? why? Same thing with attachment. Rama.
Description
Why do we not have description in both GET Tickets and Threads? Its a pain, trying to call multiple times for each item to see summary/description. Also there is not much to show when i get a thread Rama.
getrecordsbysearch is missing Description
When i am using getrecordsbysearch is missing Description. Its null all the time? Common Status is Open/Close But when you use getrecords i get description and Common Status is Created, viewed..
Integration OF ZOHO Support with SMS
Hi Can zoho support integrate with SMS . Example I send a sms to a predefine web number and same gets converted to a ticket . Regards Manish
Read Status is always false
<fl val="Read Status"><![CDATA[false]]></fl>
Converting JSOS to object
While reading getrecords result in JSON. i get this error during deserialize. Is there a better way to convert JSON string into some zoho object/wrapper Cannot deserialize the current JSON object (e.g. {"name":"value"}) into type 'System.Collections.Generic.List`1[MVC_Client.Models.ZohoDesk]' because the type requires a JSON array (e.g. [1,2,3]) to deserialize correctly. To fix this error either change the JSON to a JSON array (e.g. [1,2,3]) or change the deserialized type so that it is a normal
Widget Development for Customer Portal
For the Customer Portal, we want to develop a widget. Our widget needs to be aware of the current logged in customer. We would then use those customer details to further query the API for additional customer details. Can this be done?
Description Field is null
Hi, When I use the GetRecords method with the "Requests" module, the "Description" field value is always [null]. If I check the Request values by using the GetRecordsById method, the Description field value is correct. I consider this as a bug. Can you please check? Thanks, Dirk
Emails not reaching Desk/Support Tool
I haven't been receiving emails all weekend into the DESK tool. I checked my inbox and it looks like they are being denied somewhere. Here is the response I'm getting back. Something like this happened over the holidays as well and it took Zoho a few days to figure out the issue. Please let me know if anyone else has had this issue and knows what is wrong? From: Mail Delivery Subsystem <mailer-daemon@googlemail.com> Date: Sun, Feb 5, 2017 at 8:47 PM Subject: Delivery Status Notification (Failure)
Zoho Desk New Contract via API
Hi guys, I found the documentation about creating a new record in Zoho Desk: https://www.zoho.com/creator/help/script/creating-a-record-in-zoho-desk.html But I cannot find the documentation of the field list per object type. For example, if I want to create a new contract, which are the supported field names and types? If you want that developers use your API a minimal documentation about it is fundamental. Thanks, Luca
first response time are showed it in hours or in minutes?
Hi! I just need to know if the first response time in Overview Tab (Reports) are in minutes or in hours and how I know it? if I see 07:15 it means for example that first response time was be in 7hours 15 minutes or it means 7 minuts and 15 seconds? Thankk you
Requests data and the HappinessRating
Hello, My end goaI is to build a similar metric to the Happiness Rating that can be found in the Reports section of Zoho Desk. I am retrieving the Requests data of the last 7 days (using ModifiedTime) and I have a column called HappinessRating that i can see has values like -1, 0 and 2 Can you explain what this values mean and their relation to Good, Ok and Bad ? Pedro
Getting replies from ticket
Is there an api to get customer replies from zoho desk I've been looking into this one https://support.zoho.com/api/json/requests/getrequestthreads?authtoken=[auth token]&portal=[portal]&department=[department]&requestid=[case id]&showoriginal=true But it only returns a summary of the content and not the full reply. Is there any additional endpoint or parameter that allows returning the full reply content. Thank you.
Attachment with Zoho desk ticket
Hello, please provide me api for Attachment with zoho desk ticket. please provide API doc Link with request structure. thanks
Attach file in support ticket using API
I am not able to attach file in support ticket using api. API I am using is: https://support.zoho.com/api/json/requests/addrecords Is it allow from API?
Uploading attachments via addrecords
Hello, We are trying to set up the functionality mentioned above. We are aware of the reply to a similar inquiry placed 3 years ago (https://help.zoho.com/portal/en/community/topic/upload-a-file-or-document-with-support-api) - since nobody has responded to my question placed there I have decided to create a new topic on that. if it is still not possible, is there any chance to introduce such a desirable thing in the nearest future? Please kindly respond in a reasonable time. Best regards Michal
What editions of zoho desk support custom functions
Hi We have zoho desk professional and tried to create a custom function and found option is not available. No document points what edition of zoho desk support custom functions. Any help? Thanks.
Is it possible to post a comment to a TASK using API?
Can I send a new comment to a task using API or other external integration?
Module requests getRecords order
Hello, My end goal is to get from the API the requests created in the last 14 days (for example) http://support.zoho.com/api/xml/requests/getrecords Is there any way to sort the results by a specific field (in this case Creation Time)? When we do a simple request I can't understand the order of the requests returned. Since I don't understand the order the requests are returned and we have more than 200 results the only solution I see so far is to try to get all data (changing the index) and then
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