Getting a 404 from jquery-3.1.0.min.js in zsfeedbackinit.js when try to load widget.
In the Chrome web dev tools: zsfeedbackinit.js:1 GET http://localhost:3000/[my app details]/jquery-3.1.0.min.js 404 (Not Found) I am copy/pasting my "widget" from zohodesk into the page and getting this error. This error implies to me that zsfeedbackinit.js is trying to load jquery using the current URL as a base and not with the information that is passed into it. The application is already loading the version of jQuery that comes with Rails 4.2.7.1, which is an older version. Any suggestions for
'Solution Owner cannot be NULL' when trying to add a new solution
When I try to add a new solution, I keep getting this error: Solution Owner cannot be NULL (code 4832) The URL I use to add a new solution: https://desk.zoho.com/api/json/solutions/addrecords?authtoken=XXXXXXXX&portal=XXXXXXXX&department=XXXXXXXX&xml=<requests><row no="1"><fl val="Solution Title">Vanuit de website</fl><fl val="Answer">Het antwoord</fl><fl val="Topic">Vanuit de website</fl><fl val="Status">Draft</fl><fl val="Solution Owner">Sample</fl></row></requests>
Retrieving the topic/category hierarchy
Hello, I'm using the API's for retrieving the questions and answers. However, I can only gather the topics/categories by retrieving all questions and retrieve the linked topic from those results. Is there any method available to only retrieve the topics/categories and it's sub categories?
Generating ticket from CRM
What is the suggested solution for creating a support ticket and generate an email from our internal CRM? Thanks, Fritz
Not able to set Due Date while creating a ticket through https://support.zoho.com/support/WebToCase
I am trying to create Ticket using https://support.zoho.com/support/WebToCase url posting the data through multipart form request, but the due date never changes. All i want is to set the Due date 3 days ahead of the current date. May be I am passing the date in wrong format. I tried using the below formats: 1. MM/dd/yyyy 2.MMM d, yyyy HH:mm:ss a 3. MM-dd-yyyy Status for now: Everytime i create a ticket , the due Date is set to 2 days ahead of current date.(Is this default setting??) Please help
Modified Time in response?
It's possible to sort and filter be Modified Time in the Support API, but the Modified Time value does not come back in the response. Is there a parameter that can be set or some other method to enable the Modified Time to be included in the response?
C# Example Zoho Support parse Search xml when using API
I was wondering if you had an example of parsing the response from a zoho support search using the API. Here is my current code //Process Xml REsponse XmlDocument xmlDoc = new XmlDocument(); xmlDoc.LoadXml(responseFromServer); XmlNodeList nodes = xmlDoc.DocumentElement.SelectNodes("row"); foreach (XmlNode node in nodes) { ZohoTicketSearch curTicket = new ZohoTicketSearch(); curTicket.billable = node.SelectSingleNode("Billable").InnerText;
Live Chat from Desktop App
Hello, I'm trying to add a live chat support to my desktop app. 1. Is this a good idea with Zoho Support? I think it is simple, add button to my desktop app that opens a chat window? 2. Can I pass some parameters (that will be provided from my app) while opening the chat window (like Name, email, and maybe a custom field with activation key) ? Thank you, Davor
Is it possible to update the Case Owner using zoho support API?
I want to update the "assigned To" Field for a ticket using Case ID. The Case ID i am fetching using this API https://support.zoho.com/api/json/MODULE/getrecords?authtoken=AUTHTOKEN&portal=PORTALNAME&department=DEPARTMENTNAME So can anyone please help me in this?
ZOHO Support API not returning all fields
I am having a problem getting all the fields from zoho support api. I use the getRecords without the selectFields for the support api and am not getting all of the fields. I am using this url format https://support.zoho.com/api/xml/requests/getRecords?apikey=MyAPIKey&ticket=MyTicket&portal=MyPortalName&fromindex=1&toindex=200 I only get these fields CASEID, DEP_ID, Department, CONTACTID, Contact Name, Email, Phone, Subject, Request Id, Due Date I cannot seem to get request Owner or anything else
The new UI Support and CRM
1. Do I have to do something in Support to activate the new UI? I have it in CRM. 2. When I integrate with CRM it only import from CRM. In the instructions it would with the new UI also update CRM (2-ways). But it wont work? What should I do to get it to work? Have the same db, email and referens API.
Facebook Group Integration
Is it possible to integrate a Facebook Group into Zoho support? If so who can help?
Portal user to support contact
If I create a portal user to support user, not using invite, how do I link the portal user to a support contact? This question reasked. https://help.zoho.com/portal/en/community/topic/link-between-portal-user-and-support-contact
Retrieving TAGS associated with cases?
We are successfully pulling various properties, but have been unable to pull TAGS with the selectfields parameter. Is retrieving TAGS possible? If so, what is the field name we should include in the request? /json/requests/getrecords?authtoken=mytoken1234&portal=SAMPLEPORT&department=SAMPLEDEPT&selectfields=(CASEID,Ticket+Id,Category,Subject,Status,Resolution,Created+Time,Modified+Time,Account+Name)
Reg: To fetch all fields, from your web helpdesk
Hi, I have reviewed your api here - https://www.zoho.com/support/help/api-guide.html#API_Available There is no methods are available to fetch fields from your web based help desk. Can you guide me please ? Here my questions are, 1) How can i fetch the fields ? 2) How can i send the data to the tickets module via API ? Thanks, Fredrick.
Associating remote auth users with zoho support contacts. without inviting
I have the remote authentication working! From what I can see there is only one way to make a contact a support user that can login. "Invite the contact" which expires. Is there a way to bypass this signup process. Since we are using a different credentialing system, they have accounts but not tied to the zoho support system contacts. How do we manage this for existing customers? How do we manage this for new customers which we assign a system id and password?
API cannot find case numbers???
Hi, We've been building the API for weeks and cannot find the field name to retrieve Case IDs. the Case ID API returns is not the 6 digit case ID assigned in the system. This is very important. thanks
Path to RemoteAuth
Hi, What is the proper path to the RemoteAuth end point if we are using a custom domain (CNAME)? We've tried a wide range of paths and always get a 404. Examples include: https://support.yourcompany.com/support/RemoteAuth https://support.yourcompany.com/RemoteAuth https://support.yourcompany.com/portal/RemoteAuth https://support.yourcompany.com/portal/home/RemoteAuth https://support.yourcompany.com/portal/home/RemoteAuth https://support.yourcompany.com/support/portalname/RemoteAuth https://support.yourcompany.com/portalname/RemoteAuth
Remote Authentication Login URL Missing Timestamp
Hi, We're trying to get remote auth set up. When being redirected to our login page, the timestamp (TS) GET var is not being passed. Isn't this required to handle authentication between systems? Here is an example of the request coming off the support "Sign in" link: Request URL:https://auth.xxx.xxx/remotelogin.php Request Method:GET Status Code:200 OK Remote Address:104.236.XXX.XXX:443 Response Headers ---------------- Connection:Keep-Alive Content-Encoding:gzip Content-Length:24001 Content-Type:text/html;
How to upload external css and javascript files in customize?
Greetings Sir/Madam, How to customize theme in zoho? How to add external CSS and Javascript files. I moved my html source code in html editor but deleted my external css and javascript source code and etc. Please advice how I will achieve this. https://support.zoho.com/portal/lingapos/home 2. I read one article about theme files structure. How to upload template files and configure please guide me. 3. Right now we are using trial back. its achievable please advice
Credentails
Is it possible to use support contact credentials to authenticate on a third party website?
Zoho Support "Description" not returned from API call
Hello, Currently I am calling the the Zoho Support API using the getRecords query. In the response, the description field (the comments between the support agent and the user) do not come back by default. In order to see them, the field "Description" must be included in the selectfields query in the request. When the Description is included, the response only includes the first comment. Is there anyway to receive the entire conversation thread from the API? Also, is there anyway to update the description
ZOHO support API, Unable to search records
Hi, I have managed to connect to the API successfully using authtoken. I see all the content as required, but I am not able to search the records based on the fields as suggested here. Here is what my url looks like : https://support.zoho.com/api/xml/requests/getrecordsbysearch?authtoken=MyAUTHTOKEN&portal=MyPORTAL&department=MyDEPARTMENT&searchfield=Subject&searchvalue=Support This is what is been returned, when I actually have 'Support' in my Subject fields <response uri="/api/xml/requests/getrecordsbysearch">
Search Ticket (Request) by Ticket ID
Hello, Is it possible using the Zoho Support API to search Requests (Tickets) via Ticket ID? Any help appreciated! Thanks in advance, Paulo Silva
Can we attach a workflow rule to a Ticket comment?
Is it possible to invoke a workflow rule when a comment is posted on a ticket (not a reply/response, but a comment/note)? If not what is the workaround for this? Is there a workaround if we think of Creator along with Zoho Support? I will appreciate suggestion of a solution.
Test Development environment for development
I would like to know is it possible to have a test environment for development which would be setup at zohos end?
Help with Using API
Hey. I'm trying to sync our internal user list with the contacts in Zoho. Trying to use your API to do this. Unfortunately, I don't think the documentation your supplied is enough. I'll ask a few things that has confused me so far - can you clear them up. If its documented somewhere a URL to that page is enough. 1. Authtoken When creating Authtoken, I have to specify the scope(https://support.makeadiff.in/support/makeadifference/SetupPageLayout.do). Can I see a list of all the possible scope so that
Developer API - Access thread details
We would like to use the developer API to export the message contents (emails in and out) from support tickets. Is this possible? Also, are comments accessible via the API? Thanks
Is it possible to handle attachements via the Zoho Support API?
Looking over theZoho Support API Guide, programaticaly adding tickets to Zoho Support doesn't seem complicated. However, my compaby wants to handle attachments as well. Is there a way to do it via the API?
Help in generating URL to apply specific filters and to select specific column names.
Hi Team, I have couple of reports that i need to run daily using specific filters while pulling the data. I want to automate it using API's . Can you please tell me how to understand the URL that i should generate everyday to get correct data. help needed with 1) filters 2)columns 3)scheduling Regards, Surendranadh.
getRecords with lasttimemodified in the Zoho Support API
Using the getRecords call, is there anyway to use the lastmodifiedtime parameter? The url that I am trying to use is as follows (I hid the authoken,portal,and department fields) https://support.zoho.com/api/xml/requests/getrecords?authtoken=AUTHTOKEN& scope=supportapi& portal=PORTAL& department=DEPARTMENT& lastmodifiedtime=2013-08-02 12:12:12 The response I am getting is Copy code <code> 1001</code> <message> Unable to process your request. Please verify if the name and value is appropriate for
Where is the documentation for Zoho Support API - Google too fails to give the right answer
This is really strange, but I have searched left and right and can't find the Zoho Support APIs. I am specifically looking for API that can control the customer portal access.
Regarding Attaching of Excel Sheet from id
Hi, I am facing a problem while copy pasting the excel sheet. Whenever I copy paste the excel sheet it is not at all pasting the sheet from my id it is just pasting the text which are present in that sheet. So can you please check this issue. Because of this issue I am not able to send the reports to my seniors. Thanks & Regards, Kiran J Motagi Product Consultant Gofrugal Technologies, Chennai
Assigned accounts
Couple of things How can i pull a list of accounts by a specific rep? Is there a way that the rep sees only their accounts on their smart phone?
Something wrong with Get Records by Search
Hi I'm developing an App for my company. I'm using the ZOHO Support API. I think there is something wrong with method: getrecordsbysearch I'm trying to recover some records by searching by email or subject. But I'm getting the following error: {"response": {"uri":"/api/json/requests/getrecordsbysearch","error": {"code":4832,"message":"There is no data to show"}}} But I know there is data to show since I see it in the front end. What can be wrong? Here the request I send to the server: https://support.zoho.com/api/json/requests/getrecordsbysearch?authtoken=[my_auth]&portal=[my_portal]&department=[my_department]&searchfield=Subject&searchvalue=please
zti.properties configuration file
boa tarde. Eu precisam de apoio para verificar o erro de autenticação no arquivo e como configurar. Erro: Leitura de conf ---> ../ conf / zti.properties Carregando adereços ./../conf/taskengine/taskengine.conf Carregando adereços ./../conf/taskengine/tele.properties Carregando adereços ./../conf/taskengine/zoho.properties org.asteriskjava.live.ManagerCommunicationException: Não é possível acessar: Authentica ção falhou em org.asteriskjava.live.internal.AsteriskServerImpl.initializeIfNeeded
Create "Zoho Support Ticket" when I create "Sales Order" in Tally
We are in Logistics Business, we get monthly plan from our customers. We create "Sales Order" for this plan. We need to followup up this Task. Can we create "Zoho Support Ticket" on one of our "Sales Executive" when a "Sales Order" is created in Tally. Like wise there are many tasks with us to use "Zohot Support".
API Calls returning 4861 Error: Invalid User
I'm trying to add tickets to the Support system by using the API. Can't get it to work. Even when trying to see existing tickets, I'm getting an error. This is the URL I called - what am I doing wrong? 'https://support.zoho.com/api/xml/requests/getrecordsbyid?authtoken='.$token.'&portal=Tickets&department=Misc&id=101' This is the error I get. <?xml version="1.0" encoding="UTF-8" ?><response uri="/api/xml/requests/getrecordsbyid"><error><code>4861</code><message>Invalid User</message></error></response>
How to export Ticket Created Time field with With Zoho Support API
Hi, I want to retrieve certain fields from my tickets, through the API. The API call works fine but the selected field "Ticket Created Time" its not return in the response. I don't understand why it works with "Ticket Closed Time" but not with "Ticket Created Time". How can else get this information?
Our twillio integration stopped working this morning
Our Zoho Support integration with Twillio stopped working this morning and hence our customers have been receiving a message about "application error". I contacted twillio and they say it is a 400 error unable to connect to Zoho. I have sent a support email earlier today, but have not heard from anyone. Has anyone else experiencing this issue? Please advise as we have been unable to receive calls for about 12 hours now.
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