remove captcha from feedback widget?
Is it possible to remove the captcha from the feedback widget? Our widget is only displayed in the context of an authenticated user who has already logged into the system, so our spam concerns are minimal.
Using CRM and Desk Integration
Hello Zoho Team, we want to use the Integration of Desk and CRM. Its good that we see the Tickets submitted in the CRM Profile of our Contacts. But if no Contact found, CRM should NOT create a new contact to put in the info about the ticket. How can we handle this issue? Kind regards
Modify Ticket #
Is there any way to modify the automatically generated ticket # in zoho desk? We are planning to replace Cases in CRM with Zoho Ticketing and we dont want there to be any overlap. I was hoping to start the ticket #s in Desk at a higher number. Thanks!
How do I Delete Knowledge Base Articles
We have some older knowledge base articles for software we no longer use - how do I delete those articles?
Tickets going to SPAM
Hello; Over the past 2 weeks, we have been seeing more of our legitimate tickets get created and routed to SPAM, and periodically what would have previously been marked as SPAM does not. Have there been some recent changes in the SPAM filtering criteria? Can this be corrected? Thanks
How do I delete all open and closed tickets?
I've made some test and I'm ready to use Zoho Desk in production. I need to delete all my test tickets.
cannot send E-mail with custom from
Hi, We are having some issues with our Zoho desk. We entered a custom from address validated it. After validation, we get another mail telling us to validate it in zoho mail (never seen before) Nevermind, in Zoho Desk the mail is signed as "verified" but when sending a reply the error is "Error while processing the request! Email Address should be verified to enable sending from this ac" Thanks Alex
Zoho Desk Subscription with CRM PLUS
Hi, I'm wondering, we have Zoho CRM plus for our CRM and we are supposed to have Zoho Desk included into this offer from what I heard. Right now if I look at my subscription of zoho desk, i'm in trial mode...Can we link my setup to my subscription from the CRM plus? Thanks for your help. regards alexis
Not able to send mail using Sendmail in a custom function
Hi I am trying to write a custom function that will send an email to the user who sent a mail to the support-id. When I am executing the script the mail is not going and there is no way for me to know what happened. Why the mail did not go. Also, my custom function is being run when a new ticket comes in. This i can see in using the "History" link, but there is nothing shown in the "Failure" section. But The mail is also not going.
The client does not receive the HTML code that I added in the email
When I customize Email Templates in ZOHO DESK the client does not receive the HTML code that I added in the email. The HTML code in question is an access to a google form that appears perfectly in the edit, as shown in the figure below. " <iframe src="https://docs.google.com/a/diwait.com/forms/d/e/1FAIpQLSc76xrgMO_olK2EfMM4TTuN4zualEN5bs_nAg09sHH7Usrczw/viewform" height="400" width="500"></iframe> " Follow the example of how to stay in the email: Best regards
One Hour Notification for New Tickets
This is regarding Zoho Desk: I'm trying to set up a rule to fire if a ticket's status remains "Open" for over an hour: I've read through the forums regarding this issue and modified it based on the information I found but the notifications are still not firing. Any help would be appreciated. Thanks! John H.
Not able to log into Zoho Desk when using Chrome. "Please reload the page and try again."
Hi Since today, I can't log into Zoho desk using Google Chrome. I get the error message " Please reload the page and try again. Even if I reload, it doesn't change. I can log in via Firefox, but I really need it to work with Chrome. Hope someone can help with this. All the best, Ron
Remove an email from an agent from the mailing list to be notified when the company receives a ticket
Hi, How to remove an email from an agent from the mailing list to be notified when the company receives a ticket? Best regards
Font size difference when pasting text from Word document
Hi everyone, I'm really enjoying using Zoho desk. However, there is one problem I encountered. When I copy and paste text from Word documents inside Zoho desk, there are minute changes from the default Font of Zoho. The difference seems small, but I'm told some people notice this and realize this was a copy and paste job. Is there a way to prevent this? I'm thinking there could be a warning when trying to send text with two different fonts or sizes. Or maybe the font written inside Zoho will be determined
How can I set recurring tasks in zoho support tasks?
How can I set recurring tasks in zoho support tasks? We need to create daily, weekly, monthly and yearly tasks which should perform automatically. And how can we see these tasks in calendar? Thanks
support email address does not work
Hello I have setuped an support email adress (ubibox @ ankaaengineering.zohosupport.com) . But when i send an email to this adress nothing append. No ticket, no message. Where can i see the queue of this mail adress ? Thank you
Task/Charge updates in the newest version of Zoho Desk
Hello! When I edit a task to update the amount of time spent, mark it completed or other note on it, I am now required to change the due date to a date that is greater than the current time. However, the task was completed in the past (ie yesterday). If I update the due date to a date/time greater than the present when marking it as current, the task will now appear to have been completed at this later date, and not the one where it was originally assigned. Is it possible for this field to not require
New ticket for contact
Hello! When I create a new ticket! The user receives a message with the note Re. How to create a new ticket without this mark? How can I choose a template when creating a new ticket ??
Knowlege Base Answer max length limit exceeded
I am trying to build a User guide in your Knowledge base. I have a longer table of field descriptions that I am trying to paste into an article sub category. I get "Answer max length limit exceeded"!? What is the limit? Is there a way to extend this table is a look-up tool and hence will be long. It makes no sense to brake it up. What to do?
Ayuda Portal de Clientes
Hola buenas tardes Configure un portal de clientes por el cual quiero que mis usuarios tengan acceso y nos manden un ticket por este medio, en la pantalla principal del portal metí un link "Solicitud de Soporte Técnico" solo que al darle click me muestra una leyenda que dice "No puede enviar tickets a este portal" El usuario ya se registro dentro el portal. En Personalizar el portal/ Panel Principal/ Editar/ Widgets/ Solicitud de Soporte Técnico/ Editar/ ya verifique que este la opción (on) Visible
Images not loading on Customer portal widget "Customer Portals Essentials" in IE
Hi, I've loaded some custom images into the "Customer Portals Essentials" widget in the customer portal and they dont seem to be loading in Internet Explorer. I'm still playing around with the new "Lab Interface" so haven't set it as the primary yet but I didn't think this would cause any issue. I've cleared the cache and temp files and reloaded page without any luck. I've checked Chrome, Edge, Firefox & Opera and the images load fine for all of them, IE seems to be the only one with the issue. Is
customer login link not responding
Hi there, The customer login that is supposed to come up in our support portal is timing out as non responsive (accounts.zohoportal.com took to long). https://support.midfinsystems.com/portal/ Any one have any ideas on how to get it working again. The agent login seems to work fine. Best, Theresa
Knowledge Base Navigation not working
I have build a KB with several categories, sections and sub-sections. If I click on a category you can see the expanding list below with sub-sections. Several Articles are assocated with the sub-section. However if I click on the red link the list of articles within the sub-section is not shown to the right!? (it stays on the last article viewed). However if I click the link in blue the list comes up below as expected. Why is the link to the left in the document hieraky not working?
Save customization changes to reports
Hello, I currently use the free version at ZOHO Desk and I have a question. When I customize some report, can I save the customization changes? If it's possible, how can I do that? Best Regards, Gabriel Araújo Hernández
Some Changes to Custom Views
From time to time, we build and ship small changes that improve your Zoho Support experience. Over the next 3 weeks, we'll be making one such change to our Custom Views functionality. Currently, custom views for requests can be created without specifying a status. Pretty soon, we're making 'status' a mandatory field while creating custom views for requests. This change will happen in the last week of December 2013. We've observed that users create custom views to observe and track open requests,
Please Help - All inbound email going to SPAM tickets
I'm not sure if my last message went through. For some reason all of my inbound emails are creating tickets but they are going right to SPAM.. I have lost key customer communications. Please TURN OFF my SPAM filter in ZOHO.. Thank you.
How to get time entry informations by api
Good afternoon How can I get time entry informations by zohosupport api, now i just can get basic informations of the request. Tks Igor Ferreira DigitalMed - Brasil
Time Entry Module and/or Tab missing from Tickets and Modules
Time Entry Module and/or Tab missing from Tickets and Modules. I saw it 2 weeks ago, but I do not see it at all anymore. Is this a known glitch? Even under new trial account, I do not see this.
Zoho Desk- Is there any option to have a preferred screen name.
I recently created Zoho Desk Portal and found that when someone replies to ticket in my portal then instead of show his/her name, there shows xyz( if his mail id is xyz@gmail.com and name is Zammy) as screen name, and also in response email from noreply@zohodiscussion.com. For example- You(say Name-Sam with mail id- abcd@gmail.com) posted and idea/post in my portal and someone(say Name- Kelvin with mail id xyz@gmail.com) has replied/commented to your post. Then you and i will receive a email from
Bug in Costumer Portal - Zoho Desk
Hi when someone is logged in the portal takes place a bug that breaks the page. In addition the logo and favicon is not seen in the portal I hope you can help me with this request. Regards.
backup with garbage
Hi We use ZOHO DESK and I make an account backup and the resulting file have a lot of lines (records) that begin with a blank cell. Is posible to avoid this? Is that normal ? Thanks
Changing text on "Call to Action Links" widget
Hi, In my customer portal the "Call to Action Links" widget (seen below) has a typo that I want to fix but I cant see where in the portal customisation interface I can edit this. I only really want to remove the "s" from "Submit a Tickets". Would anyone be able to point me in the direction of where this text is managed?
Smart navigation?
When setting up a Knowledge Base Category there is an option to choose "Smart navigation" or "List VIew" ... what is the difference? and how does it affect my layout?
Ticket Data Display
Hi, Can you help please. Is there a way of rearranging the data in list view for the ticket data. It is currently shown as Ticket number, description, Date Opened. Is it possible to rearrange it to show Ticket Number, Assigned To, Description for example. Thanks Kevin
Ticket status differs in Account View and Support Request View
The status of tickets differs from the Account View vs the individual ticket view. . TIcket 2827 as seen in the Account view says Open.
Ticket Data Display
Hi, Is there any way to change the data order viewed in the ticket Thanks Kevin
My boss started zoho desk with a bad name, how can i change that?
Hi, My boss started our zoho desk account with his own name but I would like to use the name of the company instead, I didn't find out where i can adjust that name and the URL to our zoho desk setup. Thanks for your help. Alexis
Report View for more than 180 Days
Hi, We are using the Free edition of Zoho Support, We need to view the Ticket Data for More than 180 Days, But system supports only 180 days. Can you assist how can we access the yearly data. Or even How to Export the Data for more than 180 days. Ritesh Kanakia
Escalate a ticket from office based support to on-site maintenance visit.
I operate a business that provides email and telephone technical support initially, however if a fault cannot be resolved this way we send a technician to site. Currently this process is quite disjointed using Zoho - we have to log the initial enquiry in Support and then schedule a site visit in CRM and finally invoice in Books. It would be great if Zoho looked to integrate a number of their platforms to create a comprehensive field service management software solution such as http://www.synchroteam.com/
Automatic authentication
I have a problem with authentication I have been configuring remote logout and remote login url, when save return an error " Unable to process your request " also timestamp is missing i reported the issue a few days ago https://help.zoho.com/portal/en/community/topic/time-stamp-is-missing we are paying zoho plus it is not possible that is not working well
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