From manual translation to one-click translation

1. Now, with Bot Auto-Translation, you can create your bot in one language, select the languages you want to support, and translate it with a single click.
   

1. You can use Zoho Translate, built into SalesIQ, or connect to supported translation integrations such as Google Translate, Azure AI Translator, or DeepL Translate.
2. While configuring the bot, you can select the default language and the other languages your bot should support, making your bot available to a wider global audience in seconds.
   

How does it work for your customers?

Once you've configured Auto-Translation, the bot automatically determines which language to use based on the visitor's first message.

1. The bot automatically detects the visitor's language:
   When a visitor starts a conversation, the bot detects the language of their first message. If the language is supported, the bot continues the conversation in the same language.
2. Use the default language when needed:
   If the visitor's language isn't among the supported languages, the bot uses the default language you've configured.

For example: If your bot supports English, French, and German, with English set as the default language, a visitor who starts the conversation in French will interact with the bot in French. If another visitor starts in Spanish, (which is not one of the supported) the bot will use English, the default language.

Note: Bot auto-translation is available in the Professional and Enterprise plans.

Check out our help guide for the detailed steps on auto-translating your bot to various languages. And, do try out auto-translation for your chatbot. We would love to hear your thoughts!