Rich text Merge field - Not using font specified in HTML

Rich text Merge field - Not using font specified in HTML

I have a rich text merge field in a writer template which is creating a table. I have chosen to use this method instead of a repeat region because I need to specify specific cell background colours which change every time the document is created.

The problem I'm facing is that I need to specify a specific font for one of the columns. That font has been loaded into the template. But the document is ignoring the font specified.

IconDMC NumberDMC NameQuantity
o151Dusty Rose Very Light849
o152Shell Pink Medium Li253
o160Grey Blue Medium255
o310Black469
o349Coral Dark475
o351Coral347
o453Shell Grey Light433
o553Violet284
o606Burnt Orange-red226
o644Beige Grey Medium245
o728Golden Yellow642
o741Tangerine Medium344
o747Sky Blue Very Light381
o761Salmon Light138
o775Baby Blue Very Light417
o778Antique Mauve Very Lt395
o797Royal Blue427
o799Delft Blue Medium190
o809Peacock Blue199
o817Coral Red Very Dark376
o945Tawny Medium322
o947Burnt Orange239
o954Nile Green315
o959Sea Green Medium397
o961Dusty Rose Dark328
o964Sea Green Light755
o970Pumpkin Light347
o977Golden Brown Light624
o3042Antique Violet Light511
o3046Yellow Beige Medium397
o3341Apricot37
o3354Dusty Rose Light582
o3687Mauve271
o3740Antique Violet Dark799
o3761Sky Blue Light547
o3766Peacock Blue Light371
o3822Straw Light417
o3827Golden Brown Pale277
o3846Bright Turquoise Light1101
o3849Teal Green Light255
o3855Autumn Gold Light272
o3856Mahogany Ultra Very195
o3865Winter White1196
oECRUEcru1350
oBLANCWhite70


This is a table based on sample data. For some reason, the icon is showing up here, but in the writer document, it just shows as the letter "o". The symbol will be different for each row when the issue with the font is fixed, but I have just used the 1 character a the icon simply for testing.

How can I go about fixing the issue with Writer not using the correct font specified in the HTML?
    • Sticky Posts

    • Deprecation of certain URL patterns for published Zoho Writer documents

      Hi Zoho Writer users! We'd like to let you know that we have deprecated certain URL patterns for published and embedded documents in Zoho Writer due to security reasons. If the published or embedded documents are in any of these URL patterns, then their
    • [Announcement] Insert image from URL changes in Zoho Writer

      Hi Zoho Writer users! We'd like to let you know that we've changed the behavior of the Insert image from URL option in Zoho Writer for security reasons. Earlier behavior Once you inserted an image URL in a Writer document, the image would be fetched from
    • Introducing plagiarism checker in Zoho Writer

      Zia, Zoho Writer's AI-driven writing assistant, now highlights plagiarized and duplicated content in addition to offering contextual grammar and writing suggestions to help you write clearly and concisely in English. Zoho Writer's plagiarism reports Here
    • [Important announcement] Impact of Google's new email guidelines for Zoho Writer automation users

      Hi users, Google has recently announced new guidelines for sending emails to Gmail and other Google-hosted domains. These guidelines will be effective starting Feb. 1, 2024, and can impact the delivery of emails sent from Zoho Writer. Your organization
    • Transitioning from MS Word to Writer: A complete walkthrough

      Hello everyone! We understand moving to a new word processing tool can be difficult, especially if it means switching from a legacy software like MS Word. That's why we've organized an exclusive webinar where we talk you through ways to make your switch from MS Word to Writer as easy as possible. In this webinar, you'll learn: - Why Writer is a simple yet powerful alternative to MS Word. - How to locate your favorite MS Word features and functions in Writer.  - How to migrate your Word documents
    • Recent Topics

    • Tip of the Week #55 – Assign roles to inbox members

      Ever heard the phrase, "Right people, right access"? That’s exactly what you can achieve in Zoho TeamInbox by assigning roles to your inbox members! In any team, not everyone needs the same level of access to your shared inboxes. Some members may need
    • iOS 18 is here! Discover the enhanced Bigin app with iOS 18, iPadOS 18 and macOS Sequoia.

      Hello, everyone! We are excited to be back with new features and enhancements for the Bigin app. Let us take a look at the new iOS 18 and iPadOS 18 features. The following is the list of features covered in this update: Control widgets. New app icons.
    • Fourth Insight - The power of Multi-Layouts

      The Wheels of Ticketing - Desk Stories The power of Multi-Layouts In the previous insights, we have established that layouts are the foundation for a ticketing system, and fields are the building blocks for the same system. Fundamentals of layouts Fields
    • App Crash on MacBook Pro

      Hi Zoho, I am still struggling to keep Zoho Notebook stable on my Mac platform. I have sent in a couple of crash logs and I am making sure I have the latest version from the Mac App store. I love this application and really want to get it stable. The
    • Automating Sales Order Confirmation & Picklist Generation in Zoho Inventory

      Hi everyone, I’m looking to automate the sales order creation and confirmation process in Zoho Inventory, along with the automatic generation of picklists with bin-level details. Here’s what I need: Sales orders should be automatically created and confirmed
    • Spotlight series #7: Path animation

      Animating objects on your slide helps make your presentations lively and interesting. Animations add movement to an otherwise static deck, which helps grab your audience's attention. While you can animate your objects' entry and exit, or use animation
    • Zoho Forms to Zoho Projects

      Can Zoho Forms be used to collect task details and automatically create a new task under a specific project in Zoho Projects upon submission?
    • campaings flagging domain error but crm says OK

      campaings flags error with domain buy crm says notig wrong - this is new, help
    • Zoho Books - Currency Conversion

      I am trying to convert all the transactions into another currency such as converting multiple currencies into global USD Currencies. How Can I do this ?
    • Changing Default PDF Name

      Is it possible to change the default name of a PDF? As of right now, all of my quotes are named 'QT_$QuoteNumber' (i,e: 'QT_19803471298374) - would it be possible to change this to: '$CompanyName - $AccountName - $QuoteNumber' for instance?
    • Singup Form Embed code won't load

      I created a new signup form, and can't seem to get the code to load in to make it usable. It is constantly stuck with the loading image. The only code I can access is the iFrame code.
    • Workflow : Update a multiline text field

      Hello, I'm creating a workflow to update a multiline text field. But it looks like I only can format my text as a one-line. How can I format the text to multiple lines ? Thanks
    • how to prevent double entry

      How to set up a form so that someone cannot fill it out twice or more Thanks a lot
    • "The data you have entered already exists" when trying to create contac@mydomain.com

      Hi all, Our domain is ananasjuicebar.com. Working as admin in the control panel: When I try to add the email account "contact@ananasjuicebar.com" I get the error: "The data you have entered already exists" I've tried creating a new user or creating a new group with this address associated. To my knowledge this address has never been added and I can also not find any reference to it. (Shopify used this address to send customer notifications BEFORE setting up Zohomail.) Any ideas? are there any restrictions
    • Incoming Emails Are Delayed by 20 Minutes

      Emails are showing up in my Zoho email 20 minutes after they were received. Is Zoho having problems with their servers at the moment? This started happening about 3 weeks ago.
    • Sharing shreadsheets

      My wife and I each have zoho accounts. If She creates a spreadsheet and shares it with me using my email that is associated with my account, zoho shows a warning that I do not have a zoho account and the only way I can access this file is via the link
    • Filter Vendors/Suppliers from Campaigns

      We are unable to filter out our vendors/suppliers from any mass campaigns we send out. When synching our CRM contacts within Campaigns, we are unable to map the "Vendor Name" field. We have tried to create a segment from our all contacts list but to no
    • Field Validation and Profile restrictions bypassed using Mass Actions

      We have a Validation Rule that prevents ticket closure if the "Subcategory" field is blank. This has been working fine, but recently we noticed a few tickets per day somehow being closed without a "Subcategory". Upon further investigation we found the
    • Any Companies using HubSpot for Marketing integrated to Zoho CRM ? - Looking for Feedback

      Our company is using HubSpot for Marketing looking at moving from our presently working Z-CRM to hubspot for CRM. I am looking for any companies that are successfully integrating HubSpot Marketing functions with Zoho CRM. Upsides/Downsides/Effort/etc.
    • Customize Thank You message for native forms

      While it allows me to add a personalized message when completing a form, it would be nice to be able to customize the title (Thank You) and the button text (Close). In my case, the page is in Spanish, and those texts are in English, so I can't edit them.
    • Customize forms validation for native forms

      I'd like to be able to edit and/or translate the validation messages of a native form. My page is in Spanish, but the messages appear in English, and I couldn't find a place to edit what I want to display. Perhaps they can be edited when adding fields
    • Add picklist in subform lookup

      Hello, I am trying to rewrite a script that works on a from as parent form, to the same form when is is a subform. Here is what I did in the form itself : RefCat = Offre_de_produits.distinct(Categorie_OFFRE); clear Categorie_LIGNE; for each Record in
    • Ticket layout based on field or contact

      Hi! I want to support the following use-case: we are delivering custom IT solutions to different accounts we have, thus our ticket layouts, fields and languages (priority, status field values should be Hungarian) will be different. How should I setup
    • Looking for basic script structure course

      Hi, I am not a programmer, but try to learn on my own. I get a lot of good advises in this forum, and thanks, but I tend to ask the same questions since I do not remember comparable answers I already received. Is there a basic course of "scripting structure"
    • How to let only account-bound products visible to users

      Hello friends, I'm trying to leave only the Products linked to the accounts visible to Zoho Portal users. If the user clicks "All Products," they can open tickets incorrectly for products that do not belong to the account that are registered. Is it possible
    • RTL Support on iPad

      hi I have this issue that when I create notes on my android app [in hebrew] all the text is aligned correctly to the right because I’m typing in Hebrew. But then when I open it up on my iPad, everything is suddenly aligned to the left and there is no
    • No sync

      I have amended a note on my PC, startet syncing but on the smart phne sync starts und runs for minutes. The note amendment ist not shown, but when I go to version the new version is shown but not possibility to accepte the new version
    • Dark mode

      Because the whole world talks about it and iOS also will get this option. Please make a real dark mode happen. It is very cool to switch the navigational color, but the content always stays in light colors.
    • Compliant SQL?

      I am a Microsoft Access developer. At the moment I am downloading tables from Zoho into an Access database to create join queries that I am unable to do in Zoho. I am doing this because Zoho doesn't seem to fully support all SQL statements that Access
    • Assign existing general timelog to a task

      Hello, is there a way to assign a General timesheet log to a task? I.e. I have the following General log: General | Log name | 01:30 I'd like to assign it to a task: Task name | Log name | 01:30 Thank you
    • "Error while processing" when I try to send an e-mail

      Several times today when I have tried to send an e-mail it tells me that there is an "error while processing." What's that about?
    • E-Mail auto-complete for deleted contacts

      I am having contacts pop-up in auto-complete when I start to type a letter in the TO address line. These e-mail address have been deleted from my contacts. I also have deleted all e-mails from/to these e-mail address but still there address is showing
    • How to validate Rich Text in Zoho Creator! Urgent!

      Hi members, Recently I just started to use Rich Text field. Now I have a requirement where I need to validate to ensure this Rich Text field must contain a value. Meaning must contain something. I use the below script if(input.Rich_Text == null) { alert
    • Public send to group address?

      Am I doing something completely wrong or is it not possible for the public to send to a group email address? For example support@domain.com? I'm able to send from support@domain, but am not receiving emails to that address? Thanks for any help!
    • [Webinar] Zoho Writer for the manufacturing industry

      Creating, sharing, and distributing complex documents are constant challenges in the manufacturing services industry. That's why our next webinar is focused on how to simplify these document workflows. Join us on May 8, 2025, for a Zoho Writer webinar
    • What to Add in the Redirect URIs for Zoho Books Integration with Make.com

      I'm currently setting up an integration between Zoho Books and Make to automate my accounting processes. However, I'm stuck on the Authorized Redirect URIs part and could use some help. As part of the OAuth authentication process, I need to configure
    • Allowing workflows to execute as an admin

      Workflows currently seem to execute with the permissions of the logged in user. This is a problem for most of the forms we have where we have hidden fields that perform business logic. If we restrict the permissions of these fields so users can't view
    • Announcing Trident desktop app for Zoho Mail & Zoho Workplace users

      Hello Community, I hope you are doing well and staying safe. As you know, our Mail & workplace teams have been constantly working on adding more value to our offerings to ensure you and your organization continue enjoying your Zoho experience. As part
    • Announcing new features in Trident for Windows (v.1.25.8.0)

      Hello Community, Trident for Windows is here with exciting new features to elevate your email communication and enhance productivity. Let’s dive into what’s new! Accessing delegated mailboxes. Mailboxes delegated from the Zoho Mail web app can now be
    • Images in Zoho chat

      When I add an image to my chat, it just doesn't work, for the other participants it shows a blank image, like it's missing.
    • Next Page