Hello all!
We hope you’ve had a chance to check out the newly updated
Product Roadmap, which now includes the new features coming up as part of our 2023 Projection 2. Our goal is to continually improve and add new features to our platform on a regular basis. As we continue down this path, we’re thrilled to share with you the latest news and progress. Let’s start with the highlights of this month!
-
Canvas builder
-
Page scripts and Page variables
-
PDF support for OCR AI model
-
Export users/portal users with permission details
-
Formatting options for numeric fields
- - - - - - - - - -
Now let’s take a closer look at each of this month’s updates:
Canvas builder
We're excited to announce our all-new canvas builder, which will revolutionize the customization of the detail views of reports, and help you build beautiful and visually pleasing report layouts. With a feature-laden yet effortlessly easy-to-use drag and drop builder, the canvas builder will empower you to come up with fully functional and versatile reports with ease.
You can select any predesigned layout templates and customize them according to your requirements, or create your own design template from scratch with the help of design tools. All you need to do is simply drag and drop the required elements onto your canvas, customize them without breaking a sweat, and witness your vision come to life.
How to access it
Navigate to the required report, then to
Detail View -> Custom Layout
and click the
Create New Layout
option.
How do I benefit?
Canvas builder will help you come up with professional-looking designs in a fraction of the time, and ensures your users get a consistent and engaging user experience.
Applicable for:
C5, C6
Availability:
All DCs
Released on: 01-Aug-2023
- - - - - - - - - -
Page scripts and page variables
To give you more flexibility while building pages, we're introducing
page scripts
and
page variables.
Page scripts:
These are essentially Deluge workflows for pages, and are pretty similar to
on load
form workflows. You can use the familiar Deluge builder to write your own custom scripts and store values as page variables and use them across various page components, such as panels, charts, and gauges.
Page variables:
These are a step up from the existing page parameters, because their data type definition makes it easier to handle errors and manage references. Plus, you can use custom logic in page scripts to edit and manipulate variables.
How to access it
-
Go to the page builder and click the
Page Variables and Scripts
button.

- Use the labels at the top of the pane to switch between the Scripts and Variables sections.
How do I benefit?
Page scripts and variables allow you to add computational power to visual elements within pages. This will be a valuable asset in the development of attractive pages that improve user experience.
Applicable for:
C5, C6
- - - - - - - - - -
PDF support for OCR AI model
Our OCR AI models (both prebuilt and custom) will now support files in PDF format. Going forward, our OCR will be able to quickly scan PDF files (such as invoices, quotes, and estimates), extract text, and save it in the appropriate fields, as specified by you. PDF files are often multi-page documents, and our AI can now do the heavy lifting for you. This intelligent document processing will save you a lot of time and allow you to focus on more important tasks.
How to configure it
In the same manner as you currently set up an OCR model (
see how), but instead of an
image
field, a
file upload
field should be used as the model input to upload your PDF.
How do I benefit?
Extending our optical character recognition (OCR) model to include PDF files introduces a whole new set of document management capabilities for your business.
Applicable for:
C6
- - - - - - - - - -
Export users/portal users with permission details
We'll be launching significant improvements to the
export users
and
export portal users
options. Going forward, you’ll see
Application level
alongside the existing option, renamed to Account level. After selecting this option, you can select the desired application from the drop-down menu. The exported file using this option will include the user’s email address, along with their roles and permissions for that application.
How to access it
Just like you currently export users,
Users -> More -> Export Users, but the Export users pane will be revamped as shown below:
How do I benefit?
We aim to give you more control over the export users process, allowing you to download the exact data you require for analysis, auditing, compliance, and other purposes, by providing export options with permissions details and application filters for users and portal users.
Applicable for:
C5, C6
Availability:
All DCs
Released on: 27-Jul-23
- - - - - - - - - -
Formatting options for numeric fields
As with the currency field we will be introducing a new section named
Display format
in
number
and
decimal
fields, to allow you to display the data in your desired format. With this new formatting option, we aim to make it easier to read the numbers in your app and meet the needs of different user groups. It's especially useful for number fields that include currency values, so you can show the exact amount of money based on different regions' preferences.
Where do I find them?
-
Navigate to the form builder and drag and drop a number or decimal field.
- In the
Field properties
pane, select the desired format from the drop-down menu under
Display Format.
How do I benefit?
The new formatting option will improve the readability of numeric data in your application and also fulfil regional preferences and industry-specific requirements.
Applicable for:
C5, C6
Availability:
All DCs
Released on: 14-Aug-23
- - - - - - - - - -
That's it from us for this month. Thank you for your continued support, and we’ll be back next month with more exciting updates!
Regards,
Zoho Creator Team
Recent Topics
Writing by Hand in "Write" Notes
Hi there! I just downloaded this app a few moments ago, and I was wondering if there was a way to write things by hand in "Write" mode instead of just typing in the keyboard. It would make things a bit more efficient for me in this moment. Thanks!
"Spreadsheet Mode" for Fast Bulk Edits
One of the challenges with using Zoho Inventory is when bulk edits need to be done via the UI, and each value that needs to be changed is different. A very common use case here is price changes. Often, a price increase will need to be implemented, and
SAML in Zoho One vs Zoho Accounts
What is the difference between setting up SAML in Zoho Accounts: https://help.zoho.com/portal/en/kb/accounts/manage-your-organization/saml/articles/configure-saml-in-zoho-accounts ... vs SAML in Zoho One?: https://help.zoho.com/portal/en/kb/one/admin-guide/custom-authentication/setting-up-custom-authentication-with-popular-idps/articles/zohoone-customauthentication-azure
Zoho Inventory. Preventing Negative Stock in Sales Orders – Best Practices?
Dear Zoho Inventory Community, We’re a small business using Zoho Inventory with a team of sales managers. Unfortunately, some employees occasionally overlook stock levels during order processing, leading to negative inventory issues. Is there a way to
Deactivated Zoho One account can sign in
I am concerned by the fact that deactivated users in Zoho One have the ability to sign in even after their account has been deactivated (not deleted). these inactive identities have no access to individual Zoho apps or data. based on my experience they
How can I reset the password for a user in Zoho Projects
We need to reset the password for a user in Zoho Projects. I am the admin portal owner and there was nothing to be found to do this. very confusing.
How can I add a comment to an existing ticket via API?
I need to add comments/notes to the history of an existing ticket using the API without overwriting the original ticket description. Thanks!
Marketer's Space: Proven tips to improve open rates – Part III
Hello Marketers! Welcome back to another post in Marketer's Space! This is the final post in the "open rate series". In the first and second parts, we discussed topics ranging from sender domains to pre-headers—but we're not done yet. A few more important
MCP no longer works with Claude
Anyone else notice Zoho MCP no longer works with Claude? I'm unable to turn this on in the claude chat. When I try to toggle it on, it just does nothing at all. I've tried in incognito, new browsers, etc. - nothing seems to work.
Attention Deluge Developers: Important Update Regarding "Send Email Deluge Task"
Hi Deluge Users, We hope this message finds you well. We would like to inform you about a recent update on the Send emails deluge task. If you are using this deluge task (SalesIQ Scripts) for your Zobot, widgets, or form controllers to send emails, please
Zoho Social - Feature Request - Reviewer Role
Hi Social Team, I've come across this with a couple of clients, where they need a role which can review and comment on posts but who has no access to create content. This is a kind of reviewer role. They just need to be able to see what content is scheduled
Zoho Books/Inventory - Update Marketplace Sales Order via API
Hi everyone, Does anyone know if there is a way to update Sales Orders created from a marketplace intigration (Shopify in this case) via API? I'm trying to cover a scenario where an order is changed on the Shopify end and the changes must be reflected
Zoho Inventory / Finance Suite - Add feature to prevent duplicate values in Item Unit field
I've noticed that a client has 2 values the same in the Unit field on edit/create Items. This surprised me as why would you have 2 units with the same name. Please consider adding a feature which prevents this as it seems to serve no purpose.
Kaizen #224 - Quote-driven Deal Reconciliation Using Zoho CRM Functions and Automation
Hello everyone! Welcome back to another instalment in the Kaizen series. This post covers quote-driven deal reconciliation, emphasizing Functions and Automation to address practical sales challenges. Business Challenge Sales organizations often mark deals
BARCODE PICKLIST
Hello! Does anyone know how the Picklist module works? I tried scanning the barcode using the UPC and EAN codes I added to the item, but it doesn’t work. Which barcode format does this module use for scanning?
Zoho Inventory - Allow Update of Marketplace Generated Sales Orders via API
Hi Inventory Team, I was recently asked by a client to create an automation which updated a Zoho Inventory Sales Order if a Shopify Order was updated. I have created the script but I found that the request is blocked as the Sales Order was generated by
How do I create an update to the Cost Price from landed costs?
Hi fellow Zoho Inventory battlers, I am new to Zoho inventory and was completely baffled to find that the cost price of products does not update when a new purchase order is received. The cost price is just made up numbers I start with when the product
Zoho OAuth Connector Deprecation and Its Impact on Zoho Desk
Hello everyone, Zoho believes in continuously refining its integrations to uphold the highest standards of security, reliability, and compliance. As part of this ongoing improvement, the Zoho OAuth default connector will be deprecated for all Zoho services
VoC in Zoho CRM is now data savvy: Explore response drilldown, summary components and participation in CRM criteria
VoC has all the goods when it comes to customer intelligence—which is why we're constantly enhancing it. We recently added the following: A customer drilldown component that shows you the list of prospects and customers behind a chart's attribute Expanded
How do I bulk archive my projects in ZOHO projects
Hi, I want to archive 50 Projects in one go. Can you please help me out , How can I do this? Thanks kapil
Passing the CRM
Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when
Can I add Conditional merge tags on my Templates?
Hi I was wondering if I can use Conditional Mail Merge tags inside my Email templates/Quotes etc within the CRM? In spanish and in our business we use gender and academic degree salutations , ie: Dr., Dra., Sr., Srta., so the beginning of an email / letter
Zoho Browser??
hai guys, this sounds awkward but can v get a ZOHO BROWSER same as zoho writer, etc. where i can browse websites @ home and continue browsing the same websites @ my office, as v have the option in Firefox, once i save and close the browser and again when i open it i will be getting the same sites. If u people r not clear with my explanation, plz let me know. Thanks, Sandeep
Let’s Talk Recruit: LinkedIn Cheatsheet
Welcome to the first edition of Let’s Talk Recruit for 2026. We are kicking off the year by revisiting one of the most asked about topics in Zoho Recruit. How our LinkedIn integrations actually work and how recruiters can get the most value from them.
Zoho Forms API
Is there any way to get all form entry list using API? Looking forward to hear from you
Ability to Set Client Name During Portal Invitation
Hi Zoho Team, We would like to suggest an important enhancement to the Zoho Creator Client Portal functionality. Zoho Creator recently introduced the option to set a client’s display name in the Client Portal settings, which is very helpful for creating
Move email between inboxes?
Is it possible to move emails from one team inbox to another? We would like to be able to have a single "catch-all" inbox for incoming requests, and then move the email to the appropriate department inbox. I was hoping we would be able to accomplish this
PDF Attachment Option for Service Reports
Hello Team, I would like to check with you all if there is an option to attach PDF documents to the service reports. When I try to attach a file, the system only allows the following formats: JPEG, JPG, and PNG. Could you please confirm whether PDF attachments
【Zoho CRM】データ一覧画面でのメモのバッジ機能リリースのお知らせ
ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。2026年度もゾーホーユーザーコミュニティをどうぞよろしくお願いいたします! 今回は「Zoho CRM アップデート情報」の中から、新機能のデータ一覧画面でのメモのバッジ機能をご紹介します。 目次 概要 メモのバッジ機能について メモの作成について メモに関する様々な処理について 最近追加したメモについて メモのバッジの非表示について クライアントスクリプトの対応 概要 メモのバッジ機能について 既存の活動バッジに加えて、すべてのタブのデータ一覧表示画面に、各データごとに利用できる「メモのバッジ」(キャプチャ内の赤枠部分)が新たに導入されました。
is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?
so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign
Can’t find fsm in zoho one
Every other app is available to me in Zoho one except fsm
Posibility to add Emoticons on the Email Subject of Templates
Hi I´ve tried to add Emoticons on the Subject line of Email templates, the emoticon image does show up before saving the template or if I add the Emoticon while sending an Individual email and placing it manually on the subject line. Emoticons also show
Task Deletion Restriction & Strict Stage Control
Hello Zoho Community, We have the following two issues currently pending and under testing, for which we require a workable and reliable solution: 1. Task Deletion Restriction We are testing ways to ensure that staff users are not able to delete tasks
Unable to mass update a picklist field
Hello, I have the records within our Accounts module divided between two account types: Parent Accounts & Member Accounts. I am attempting to mass update accounts from one picklist value to the other (within other specific criteria in our custom fields)
Process checklist in CRM
Hi We've created a new sales process that I'm mapping into the CRM - issue I have is that some of the tasks / milestones I would like to capture require very simple tick box responses but there are quite a few under a variety of sub categories so I don't
CRM project association via deluge
I have created a workflow in my Zoho CRM for closing a deal. Part of this workflow leverages a deluge script to create a project for our delivery team. Creating the project works great however, after or during the project creation, I would like to associate
Holidays - Cannot Enter Two Holidays on Same Day
I have a fairly common setup, where part-time employees receive 1/2 day's pay on a holiday and full-time employees receive a full day's pay. Historically, I've been able to accommodate this by entering two separate holidays, one that covers full-time
Where is the settings option in zoho writer?
hi, my zoho writer on windows has menu fonts too large. where do i find the settings to change this option? my screen resolution is correct and other apps/softwares in windows have no issues. regards
File emails in Shared email folder
Hi, I am unable to allow users to collaborate in Shared email folders: User 1 shares a folder let's say "SharedTopic" with full permissions Users 2 and 3 can see this folder but are unable to add emails to this folder or search in this folder. For example,
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
Hi Team, when I,m trying to create a email account (imagixmidia.com.br) it's showing this error >> This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details plz help me thanks
Next Page