Is there anyway to remotely update the Unattended Access agent?
Is there not a way to have the agent update? Would be nice to be able to have an option to push an update down to the agents.
Unnatended remote acces power button instead of connect
I tried to connect to my remote computer. Usually it is easy. I now see a button that says 'power' instead of 'connect' clicking it does nothing. This happens even when I am at the remote computer I can see it is on and awake. I am using the free version.
Customize Unattended Access General Preferences Settings per Group
Is there a way to customize the settings under the General > Preferences > Unattended Access section based on which group a device is in? In particular, we would like certain device groups to be able to uninstall from the Control Panel, while we would
"Zohoassistupdater" Drives generated on Mac desktop
Hello everyone. As a trial to evaluate Zoho Assist, I've added two mac desktops as being unattended remote access computers on my account. On the one which I've been paying the most attention to, over 20 drives have been generated on the desktop, each
Unattended support shows "offline"
I added a computer for unattended support, it's connected to the internet, but shows "offline".
File Transfer
When I access tool to transfer files from a unattended access client computer to a technician computer using receive, really long name files seem to just sit in a queue waiting to be transferred. Then everything else selected to be received after just
How to see which license we have?
Where do I find out what license we are on and how many computers we have left to deploy to?
Unattended Access showing offline
As the title says, I have a PC which is showing offline but is 100% online! Any help would be gratefully accepted.
255 error configuring application error during installation
Hi, got this error during installation "255 error configuring application" I was able to see the device on my console but now the device is no longer there. What to do? thanks
Unattended Assist Issue with Grey Screen Flickering
When I connect to a windows 11 computer with unattended assist, i keep getting a grey flashing screen every like 20 seconds or so... it is making it difficult to do my work? anyone have a solution??
Block/Allow Access on unattended machines not working.
Hello, I am running into an issue on MacOS 11.5.1 where the Unattended Access feature always allows a remote connection, regardless of if Block Access or Allow Access is selected in the Menu Bar item. Has anyone run into this, and if so, was there a fix?
I can connect to the Unattended machine but the keyboard won't type.
Hi. I had been using Assist for the past week and it has been inconsistent for me. After a whole 4 days of no problems, now I can connect to the workstation (Centos 7) but the keyboard won't type anything in the remote box. The mouse responds flawlessly,
Unattended Access - unable to connect
Hi, I am experiencing a frequent issue. We use Zoho Assist Unattended Acess on one of our servers that our support team connect in when we're experiencing issues. They often report that are unable to connect to the server and the only way to get it back
Receiving “ NON-COMMERCIAL USE ONLY” alert for personal unattended use
I receive the alert “ This was a free session sponsored by assist.zoho.com Please note that free sessions are available for NON-COMMERCIAL USE ONLY. Thank you for playing fair!” and then I am disconnected from my server. I am using Zoho for personal
client Lan connections
i have a Linux client on the same network as my tech workstation. the Linux box is now connected to a vpn so i have to connect to it through the vpn. how does the linux client report it's ip address to my dashboard ..... is there a specific url that it
No Way to Manager User Access for Unattended Remote Access
The Users screen does not work and so there does not appear to be any way to specify which Unattended Computers that users should have access to. I previously reported this via a chat session a while back, but it has not been resolved and no ticket was
Reduce unattended subscriptions
Hello there, Is there a way to reduce unattended subscriptions for Zoho Assist? Apparently I can increase more devices but can't reduce the numbre of them through the console. Thanks in advance
Failed to open link download page
I am trying to provide some support to my mother in Australia from the UK - so I am connected to the zoho.eu server, but when I send her the link to use, she gets an error message saying the server cannot be accessed (or something similar) at the present
Overview for unattended access
Hello, we have hundreds of clients in dozens of groups. When starting the overview of unattended access, you get a) the clients of your default group or b) all clients The most needed and most sense besides favorites would be c) all groups (not all clients
Remote Command Prompt not available in desktop app?
Any time I attempt to launch remote CMD and other advanced features from the Zoho Assist desktop app, it opens a web browser and brings me to a purchasing page for the service I already have. I can then log in to my account, close the desktop app sessions,
Zoho Assist duplicate unattended entries
Hi! I have several items in my Zoho Assist unattended list that I no longer need. 3 of them were from a client that did not know how to install, and they ran the installation 3 times. I only need 1 of those 3. The other devices are devices I no longer
Slow remote access
I'm testing Assist with unattended remote access and the connection is very slow. I'm testing to another PC on my network and it is so much slower than Team Viewer. Is it just the Zoho Assist software?
Access to remote screen is suspended while your customer is controlling the device.
I have a number of remote sites running Ubuntu on desktop machines. Frequently, when using unattended access, I get a warning at the top of the screen stating: "Access to remote screen is suspended while your customer is controlling the device." this
Zoho Assist Powershell API data gathering issues
I want to pull data via the API from ZohoAssist. I've created a client ID/secret at https://api-console.zoho.com/ I can't seem to get any details on how the operations should go for this. https://www.zoho.com/assist/api-integration.html#authentication
2FA - OTA verification
Hi, The OTA verification request of Zoho assist caused inability to login - due non arriving sms - many times before. FYI: At this point i am waiting to be able to log into my account since 4 days. As this is a recurring problem, and it seems you are
Expired
When trying to access my technicians get this message, what should I do
Client Mouse Flickering when I connect
This morning when I remoted into a clients system using Unattended access, their mouse started flickering constantly. As soon as I closed the window for the session, it stopped. How do I resolve this?
Unattended & Clipboard
Hi We've universally had issues with the clipboard in unattended access: It doesn't accept a clipboard over a certain size/length We can't copy/paste a password into the login screen password field Sometimes the clipboard doesn't sync at all I understand from another post I've read, that some of this can be 'solved' by changing the technician preferences to use ActiveX instead of HTML5, which I've done - but still can't paste a password into the initial login screen (i.e. via Ctrl+V or
No Conformation During Unattended Remote Access Connections
I have about 25 client computers that I connect to on a regular basis in my list of unattended remote access computers. There is often a slight chance of me incorrectly choosing the wrong computer to connect to and recently I've made connections to the
Protecting Unattended Access Devices
Is there an option to protect unattended access enabled devices with a password the tech has to enter before getting access to the device? In our environment, not all techs should have access to all devices.
Add session confirmation to some technicians
Zoho is used mainly by our IT department but we are giving more office users Unattended Access for training purposes, are we able to give the IT team full unattended access and have a session confirmation just for the office staff. It seems the setting
Can I elevate a session on a remote Iphone 11
Can I elevate a session on a remote Iphone 11 from either a Windows Tech console or an ANdroid Tech console? If yes how do I go about doing it?
Mouse Issue with Android Tablet with physical keyboard/touchpad combo
I am having a great deal of difficulty using the Android App for unattended access of other systems. The way the mouse works on the app when using the keyboard/touchpad is almost unusable. Most of the time it doesn't seem to work. Does anyone have
Unattended access doesn't install on Mac OS 10.6 Snow Leopard
Hi, first time here and hope not to place a silly question. Since Teamviewer will close servers to older releases, my Mac Minis running Mac OS 10.6 (Snow Leopard) won't be available. Looking for the alternatives I found Zoho Assist running on Mac OS 10.6
Cursor on computer is to the left of what it is actually pointing to on the remote computer
Zoho assist has been working fine and I hadn't used it in a few days. I decided to log back in and work on the remote computer but now the cursor is off of what is highlighted on the remote computer. Here's what I have tried to solve the problem, but
Multiple instances of Zoho assist running on servers impacting performance.
We use Zoho Assist in Unattended mode to help manage our application with clients SQL servers. We occassionaly seem to find that clients run into server performance issues, and when looking at the task manager it will show multiple (more than 10) instance
ZA_Upgrader.exe - Unable to Locate Component
I'm getting the following message when start windows and installing the unattended installer on a Windows XP. Any ideas on how to fix it? Error Message
Unable to Connect to Online Computers
I have 11 computers online but I cannot connect to about half of them in Assist. When I click the "Connect" button they systems hang at "You'll be able to access the remote device shortly." I've tried to uninstall and reinstall the Assist agent, and
Send username/password to unattended computer
There are no current option to copy paste credentials to remote computer with HTML 5 technician console, and with activeX console there is options to send keystrokes but it doesn't work When connected to unattended computer if it's locked or logged off and asking for credentials We would like if there could be on the left side of menu in HTML5 console , just like there is send ctrl+alt+del, option to send username and passwords with 2 boxes where you can copy paste credentials and then send them
Unattended access, rebooting issues
Whenever I reboot a windows 10 workstation remotely through Zoho unattended access, It never reconnects, just grey screen with action bar on left, but can't click any of the commands or actions. The user has to log into the computer for unattended access
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