Custom fields in the zoho desk agent module should be supported
Hello, you can activate custom fields from zoho desk (agent module) - selecting a custom field will prevent synchronisation between desk and analytics. The synchronisations will all allways fail! I got this feedback from support: On further analysis we
Do I have to pay an extra Zoho One License to add a Contarctor User in Projects?
My company is using Zoho One. I would like to add some external Contractors that will work with us for a few months to our Zoho Project. They work for a different company and their email address has a different domain. Do I have to pay extra licences
Service Status
What does servie status mean when looking at a contact record under the Campaign sectiona as seen in this screenshot?
Bug in Zoho People - Can't change non-billable to billable in timesheet when there is› a start stop time
Zoho People > Timesheet > Create When you try to change a time log from Billable to Non-Billable or Non-Billable to Billable it will not change. To see bug: Create a new timesheet that has time entered Go to a specific item and click on the pencil:
Is there any other application that we have that is integrated with Line?
Hi, I would like to know if there is any other Zoho application (besides Zoho CRM and Zoho Desk) that is integrated with Line? Thank you. Piyawan
Using Zoho One in not-for-profit organizations
We are a national not-for-profit organization and implemented Zoho last year. I am looking to connect with other not-for-profits that have adapted Zoho for their unique needs (not from a sales perspective). Zoho support seems geared towards the sales
Does 2 factor authentication protect a seller from fraud or a mis-sale?
Hello all, Has anyone any thoughts on 2 factor authentication? We have had some sales denied as ever ordered by a customer recently. The credit card company jumps to the customers defence and immediately refunds the customer, without consulting us! We
Zoho Developer Community learning Initiatives
Developer Zoho User Group (ZUG) is a platform to encourage developers from the Zoho ecosystem to connect, learn, and share their expertise to find solutions for common business challenges. There are a couple of ongoing initiatives to help you get onboarded
Increasing Custom Fields limit for Zoho One Users?
By The Grace Of G-D. Hi, I've worked on a client's CRM and noticed that his custom fields limit is 500 and he has 10 Lookups and 5 Multi-Select Lookups. Just like it is in CRM Plus. But he is on Zoho One subscription. Is it a bug or is it going to be
Upload Attachment (Resume) in Zoho Recruit in PHP code
There is a function for the upload attachment API function uploadAttachment($candidateId, $fileAttachment) { $header = [ 'Authorization: Zoho-oauthtoken '.$token->access_token, 'Content-Type: multipart/form-data',
Help! Zoho crm, books (time tracking), and expenses
Hello, We want to use zoho crm to track our customers and "deals" (jobs). We are going to link zoho books & expenses & to the crm. We do septic repairs so for example if we are going to install a new tee: - there would be a "deal" in zoho crm with an
Website migrated from one account to another and now 404 error
I have recently had Zoho migrate my site www.eventcover.co.nz across from an old account to my new account. The website has been mapped to my domain successfully, however, I am now getting 404 and 301 errors and cannot access my site at all. I understand
Leadpages is part of Zoho One?
Hi, I am a Zoho One subscriber and I want to know if Leadpages is part of Zoho One bundle. If it's not a part of it by default, can you add it on? Thanks, Mandar
Use speaker for inbound ring.
Currently, Twilio/PhoneBridge only rings on my headset. If I'm not wearing it, I miss calls. How can I set things up so that calls ring on my speaker, but the call audio uses my headset (Windows Communication Devices). This question was asked here https://help.zoho.com/portal/en/community/topic/use-speaker-for-inbound-ring and
Configuring Forms Field Labels
I'd like to use a Flow integration with forms and a deluge script in flow to configure a complex integration with Zoho CRM (upserting to multiple modules and related lists and configuring many to many relationships). By default, I can map each field individually
Leaving Zoho One (we pay over $6k a year)
i'll start by saying that we are now paying over $500 a month for zoho one. As our company grew, it became obvious that this pricing model just didnt make sense for us. Add on top of that my email hasnt worked right in 10 days and zoho cant fix it. It
Allow buffer bf appointment
hello, Please allow for buffers before appointment. For instance appointments taht require local travel might take 30 min, but if I was in the office working on something, but the appointment is set right at the mark my task fisnishes, I won'thave time
Error calculating ticket resolution time through SLA
I have a problem with how resolution time is calculated using SLA. Consider the scenario with a "GENERAL CUSTOMER SLA" according to the following: Priority: LOW Resolution time: 12 hrs Priority: MEDIA Resolution time: 6 hrs Priority: HIGH Resolution
Deal Emails from Contact Roles
Let me explain the scenario. We have a Deal X with Account A. Now this Account A is the main point of contact, but Account A uses an external service (for example accounting) of Account B. This Account B has also sent emails from Contact C related to
Mobile SMS
PLEASE PLEASE give us an ability to quickly be able to respond to a SMS that a candidate has sent or replied to us on the Mobile Recruit App. (Of course this for customers who have set up SMS integration already). That would be a GREAT help!!! Thanks,
Tight integration with other Zoho Apps
After so long, Zoho One still does not have tight integration with the new UI's like Zoho CRM Plus. I tried to find a previous post but I could not find it, but I remember the answer was we're only a few weeks away but I am sure that was close to 6 months ago, what is Zoho doing to make them look the same so the UI/UE is the same. Please, no canned responses, maybe you could find out for sure and come back to us, thanks. SEAN.
No possibility to work with ZOHO atm
For 3 years now we have been using Zoho as a company, for a long time we were always very satisfied with the functionality and stability with which we could use Zoho. But since about 1 1/2 months working with Zoho is an absolute disaster. Tabs and leads
How do I get the Record ID of a newly created CRM account using Zoho Flows?
All of our customers are created through Zoho Books, which then creates an account in the CRM too. Right now I have a trigger in Zoho Flow that fires when a New User is created, and I want to Add Tags to the CRM account, but it requires this field Record
I want to Access zoho landing page app in my Organization
hello, Hope You Are doing Good ! I am using zoho One License. i wanted to Access zoho landing Page app in my Organization can you Please Help me to Achieve the above thing and let me know if need anything from my end. below My details : Email : dave@collaboratepros.com
Sending emails are not delivered to clients.
We are sending emails and got message that emails successfully sent, but nothing is delivered. Been sending emails for a long time and just got this problem. How can we fix it? Thank you
Did anyone else have the department assignments removed from most of their projects
All the sudden the department assignments for Projects/Jobs in Zoho People have been removed. There are no longer departments assigned..... Has this happened to anyone else?
Inventory Picklists suggesting we pick all items, even those not in stock
Hi there We would like to use picklists however it seems unusable in its current state. This is vital to our business. We would like to pick items for sales orders that are in stock. However the only option is to include all items whether in stock or
Browser Caching in Zoho
Hi, I was running an SEO audit and came across the warning that my site had 553 issues with uncached JavaScript and CSS files My website: https://www.credexo.com/ Further, I was pointed that enabling browser caching for JavaScript and CSS files would
Einheit im Frontend anzeigen
Warum wird die Mengeneinheit (Unit) im Frontend nicht angezeigt bzw. dargestellt? Wie kann man dieses einrichten?
Scheduled maintenance activity for Zoho Bookings and Zoho Creator
We hope you're all having a great experience with Zoho One! This announcement is regarding some maintenance activity we have scheduled in our India (IN) data centers on Sunday, November 13, 2022, from 3:00 AM to 3:15 AM IST (Indian Standard Time). To
How to Make Pop Up Record Edit Full Width (not Skinny!)
I have added a function to a record which pops the record open to edit in a new tab. This all works fine. My function is really basic, it just uses the record ID and I took the link from the edit button: void quote.quoteManager_edit_popup(int inputID)
Please Don't Route App-Specific Threads to Zoho One Forum
I think the Zoho community team needs to seriously re-think the policy that is routing app-specific topics to the Zoho One forum. I understand that the support team is likely segregated and scored based on their own groups of customers; I can see how
Zoho Commerce and ONDC
Hi Is there any plan to integrate Zoho Commerce with ONDC platform that the government has announced in India? It would be great if the products on our site can be displayed across all ONDC integrated websites.
Clean data from webhook
I need to create a lead from the result of a webhook. In Create or update Lead, I can map the values. However, some values have additional ';' characters. I need to remove them first, otherwise some fields are not accepted (like "person@mail.com;") .
How to properly integrate Multi Brand
Having a bit of trouble trying to figure out how to configure multi-brand in MA. From what i was told, we do multi-brand config with the Products and Topics Features, where each product is actually a brand, and topics related to each. The issue comes
How to delete user form one.zoho
Hello, I am unable to delete user from https://one.zoho.com/zohoone/summitcareercenters/home/cxapp/directory/zohoone/summitcareercenters/adminhome#/users I can add the user but found no option to delete the user. Please guide me, how can I delete user
Plans for Azure DevOps Integration
I see there are connections for Office and Microsoft Teams. Do you have plans to provide integration with Azure DevOps with Zoho desk for work item tracking and updates based on Client requests/features/bugs?
Conditional Assignment Question
I am trying to make it easier to onboard new employees. I have setup Conditional Assignment and most work, but any that use an employee number don't work as it requires me to enter a number. Is there a way to copy the number from the Zoho One employee
Update prices for items
Hello to all, let me explain my need. I have to change every day the prices of a lot of products (more than 10,000 and growing). This is because the prices are in USD and every day there isn exchange rate change. I cant give a tolerance margin, because
Unable to "really" use Zoho Mail
Somehow i am getting the impression that Zoho Mail is deactivated for my account, it's hard to explain. I can access and login to mail directly via https://mail.zoho.eu/, i am receiving mails sent to my address but this is where the trouble begins. Any
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