An update to improve email delivery | Email Authentication & Relay

An update to improve email delivery | Email Authentication & Relay

Update Rollout

Latest Update: Enterprise users (8th July, 2025)

This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update.

Professional users (31st May 2025)

Update was made live for Professional plan users in all regions.

Standard users - US DC (26th May, 2025)

Update was made live for Standard plan users in the USA region.

Standard users - Except US DC (5th May, 2025)

Update was made live for Standard plan users from all regions except the USA.

For Trial Users (signed up on or after April 8, 2025)

If your email-sending domain is not authenticated, all emails will be sent from Zoho Recruit's authenticated domains by default. This update was made live across all data centers. Once you authenticate your domain, emails will automatically be sent from your own email address.

For Free Plan Users

All emails will be sent from Zoho Recruit’s authenticated domains. This update is active across all data centers. To send emails from your own domain, you’ll need to upgrade to a paid plan and complete email authentication.
Dear Zoho Recruit Community,

We hope this message finds you well. This post is to inform you about an important update regarding the authentication of all email domains in your Zoho Recruit account.

Effective 31st March 2025, emails sent using email addresses with unauthenticated email domains will be delivered via our internal relay servers.

What does this mean?

After 31st March 2025, if an email is sent using an email address with a unauthenticated email domain, instead of being sent to the recipient(s) via your email provider's servers, it will be rerouted through ZeptoMail. See the image below for a visual representation of this change.


What is ZeptoMail?

ZeptoMail is Zoho's transactional email service that automates the sending of key emails to users like password resets, welcome emails, and invoices. See More

How will change affect me?

When an email is sent through our relay servers (ZeptoMail), the following changes will apply;

From & Reply-To addresses

We are now requiring domain authentication for all email-sending domains. If users have been sending emails from non-authenticated addresses, their email addresses will be automatically reformatted unless their domains are authenticated.

For example, if a user sends an email from sales@zylker.com while the zylker.com domain has not been authenticated, recipients will see sales.zylker.com@viazohorecruit.com as the From address. This will also become the default Reply-To address, but you will still receive all email replies in your inbox.

Refer the table below to see how unauthenticated email addresses are reformatted based on your plan/domain:

Plan
Domain Type
(Unauthenticated domains only)
Sender Email Format
Paid
Business Domain
(Ex: patricia.b@zylker.com)
patricia.b@viazohorecruit.com
Public Domain
(Ex: patricia.b@gmail.com)
patricia.b@viafreezohorecruit.com
Trial
Business Domain
(Ex: patricia.b@zylker.com)
patricia.b@viafreezohorecruit.com
Free
Business Domain
(Ex: patricia.b@zylker.com)
patricia.b@viafreezohorecruit.com
Public Domain
(Ex: patricia.b@gmail.com)

 


This mandate enhances Zoho Recruit's sender reputation and ensures compliance with industry standards. Since Zoho Recruit operates on a shared email-sending infrastructure, it’s crucial to protect customers with authenticated domains from the risks posed by non-authenticated senders.

To avoid disruptions to your existing emails, workflows, and business communications, please ensure all domains used for sending emails from your Zoho Recruit account are authenticated. For more details on public domain restrictions, see this post.

Email Tracking

Due to the email being sent via our Relay Servers, it will not be shown in your email inbox. You can see the sent email only from the Related List section of the record in Zoho Recruit. This may affect any email configurations made in your account, say filters added in your email inbox configured using IMAP. 

What you can do

To avoid facing the above-stated issues, follow the 2-step process detailed below.

STEP #1: Authenticate your email domains 

Authenticating your domain is a one-time action and will likely take you or your organization's IT team a few minutes to finish. Go to Setup > General > Email Settings > Email Authentication to add your email domain(s) and authenticate them. Visit Help Center

STEP #2: Set Up Email Relay

Email Relay allows you to route emails through our (ZeptoMail's) server while sending emails from Zoho Recruit. Once the relay server is setup, any emails you send will follow a path like this: Zoho Recruit → Relay server → Recipient. Go to Setup > General > Email Settings > Email Relay and add your server details. Visit Help Center

This update will protect every user with an email address connected to these domains from facing email deliverability issues and potential security threats. If you have any questions or require assistance with this change, please reach out to us at support@zohorecruit.com.

Regards, 
Team Zoho Recruit

    • Sticky Posts

    • Zoho Recruit Community Meetup - London 🇬🇧

      Hello Recruiters! We’re excited to announce that the Zoho Recruit team is coming to the UK for an in-person Zoho User Group (ZUG) Meetup in London! This is your chance to connect with fellow Zoho users, learn from experts, and walk away with actionable

    • An update to improve email delivery | Email Authentication & Relay

      Update Rollout Latest Update: Enterprise users (8th July, 2025) This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update. Professional users (31st May 2025)

    • Zoho Recruit User Group Meet-up | INDIA 2025 (Venue Finalised)

      Hello Zoho Recruit users from India, We’re pleased and excited to announce our 2025 edition of Zoho user group meet-up in India in five cities! In this meet-up, our team of experts will help you understand the intricate nuances to use Zoho Recruit better,

    • Zoho Recruit is coming to the UK | Zoho Community Learning Series

      Customers from the United Kingdom, Exciting news: We will be in London for the Zoho Recruit user meet up. Our team will help you better understand the intricate nuances of Zoho Recruit to help you hire faster, inform about new and upcoming features, and

    • Ask the experts - A live Q & A discussion on Zoho Recruit

      We are delighted to come back with another edition of Ask the Experts community series. This edition, we'll be focusing on everything about Zoho Recruit. The topics will focus on the features that are used/asked by the majority of users and also based

    • Recent Topics

    • Full Context of Zoho CRM Records for Zia in Zoho Desk for efficient AI Usage

      Hello everyone, I have a question regarding the use of Zia in Zoho Desk in combination with CRM data. Is it possible to automatically feed the complete context of a CRM record into Zia, so that it can generate automated and highly accurate responses for

    • Ability to assign Invoice Ownership through Deluge in FSM

      Hi, As part of our process, when a service appointment is completed, we automated the creation of the invoice based on a specific business logic using Deluge. When we do that, the "Owner" of the invoice in Zoho FSM is defaulted to the SuperAdmin. This

    • Zoho CRM for Everyone's NextGen UI Gets an Upgrade

      Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everything

    • Reply to Email for SO/PO

      Hello, We are new to Zoho Books and running into an issue. Our support@ email is our integration user. When our team is sending out PO/SO's we are updating the sender email, but for some reason many of our responses are coming back to our support@ email

    • How to Convert NSF to PST Format Effortlessly? - SYSessential

      It is highly recommended to obtain the error-free solution of the SYSessential NSF to PST converter to convert NSF files from Lotus Notes. Using this professional software, it becomes easier to convert all NSF database items, including emails, journals,

    • Zoho Commerce - Poor Features Set for Blogging

      Hi Zoho Commerce team, I'm sure you will have noticed that I have been asking many questions about the Blogs feature in Commerce. I thought that it would be useful if I share my feedback in a constructive way, to highlight the areas which I feel need

    • Pass shipping info to payment gateway Zoho Books to Authorize.net

      For some reason the integration from Zoho books to Authorize.net does not pass the shipping address. Authorize.net is ready to receive it, but zoho books does not send it

    • Massive Zoho Books failure

      We have not received any communication or notification from Zoho, but we have detected that Zoho Books is not working for all our users. We cannot access or use Zoho Books. This is critical. We are trying to contact Zoho on the Spain telephone number,

    • Does the Customer “Company Name” field appear anywhere in the Zoho Books UI outside of PDFs?

      Hi everyone, I’m trying to understand how the Company Name field is actually used in Zoho Books. There is a Company Name field on the customer record, but when viewing transactions like a Sales Order in the normal UI (non-PDF view), that field doesn’t

    • Email outbox is now available in the sandbox

      Hello all! Testing emails without visibility has always been a blind spot in the sandbox. With the new Outbox, that gap is closed. You can now view and verify every email triggered from your sandbox, whether it’s through workflows, approvals, or mass

    • Zoho Desk blank screen

      opened a ticket from my email, zoho desk comes up blank, nothing loads. our receptionist also gets the same thing under her login on her computer. our sales rep also gets same thing on zoho desk at his home on a different computer. I tried clearing cache/history/cookies,

    • Subform edits don't appear in parent record timeline?

      Is it possible to have subform edits (like add row/delete row) appear in the Timeline for parent records? A user can edit a record, only edit the subform, and it doesn't appear in the timeline. Is there a workaround or way that we can show when a user

    • Looking For Recruit Developer

      Hi everyone, I am looking for a Zoho Certified Developer to assist with a development project for MetalXpert. We are building a software system designed to bridge the gap between a candidate mobile app and an employer web portal using Zoho Recruit as

    • sales IQ issue on website

      i integrated the zoho sales IQ code on the website but it is comming in distroted form i am sharing the screenshot below the website is bulit in wix platform

    • Multi-currency and Products

      One of the main reasons I have gone down the Zoho route is because I need multi-currency support. However, I find that products can only be priced in the home currency, We sell to the US and UK. However, we maintain different price lists for each. There

    • Deprecation of the Zoho OAuth connector

      Hello everyone, At Zoho, we continuously evaluate our integrations to ensure they meet the highest standards of security, reliability, and compliance. As part of these ongoing efforts, we've made the decision to deprecate the Zoho OAuth default connector

    • I need to know the IP address of ZOHO CRM.

      The link below is the IP address for Analytics, do you have CRM's? IP address for Analytics I would like to know the IP address of ZOHO CRM to allow communication as the API server I am developing is also run from CRM. Moderation Update: The post below

    • Important Update: Google Ads & YouTube Ads API Migration

      To maintain platform performance and align with Google's newest requirements, we are updating the Google Ads and YouTube Ads integrations by migrating from API v19 to the newer v22, before the official deprecation of v19 on February 11, 2026. Reference:

    • Importing into the 'file upload' field

      Can you import attachments into the file upload field. I would expect it to work the same way as attachments do, But can't seem to get it to work.

    • Zoho recruit's blueprint configuration is not functioning as mapped

      Current Status: Zoho Blueprint is not functioning as configured. Issue: We are moving a Candidate status in Zoho Recruit "for active file" but we encountered: "Status cannot be changed for records involved in Blueprint." This happens to various client

    • Super Admin Logging in as another User

      How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are working

    • Blocklist candidates in Zoho Recruit

      We’re introducing Block Candidate, which helps recruiters to permanently restrict a candidate from applying to current/future job openings. Once the candidate is blocked, they will no longer be able to participate in the recruitment process. This will

    • Layout Rules Don't Apply To Blueprints

      Hi Zoho the conditional layout rules for fields and making fields required don't work well with with Blueprints if those same fields are called DURING a Blueprint. Example. I have field A that is used in layout rule. If value of field A is "1" it is supposed to show and make required field B. If the value to field A is "2" it is supposed to show and make required field C. Now I have a Blueprint that says when last stage moves to "Closed," during the transition, the agent must fill out field A. Now

    • From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View

      Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with

    • Admin asked me for Backend Details when I wanted to verify my ZeptoMail Account

      Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?

    • Zoho Desk - Upsert Ticket

      Hi Desk Team, It is common to request more information from end-users. Using forms is a great way to ensure all the required information is collected. It would be great if there were an "upsert" option on the Zoho Form -> Zoho Desk integration which would

    • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

      The address field will be available exclusively for IN DC users. We'll keep you updated on the DC-specific rollout soon. It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition. Latest update

    • Client Side Scripts for Meetings Module

      Will zoho please add client side scripting support to the meetings module? Our workflow requires most meeting details have a specific format to work with other software we have. So we rely on a custom function to auto fill certain things. We currently

    • Introducing Multiple Sandbox Types and Support for Module's Data Population

      Register here for the upcoming Focus Group webinar on Multiple Sandbox | Help documentation to learn more about the new enhancements Hello everyone,  Sandbox in CRM is a testing environment for users to create and test new configurations like workflow

    • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

      Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files

    • Creator Offline

      We had online access setup and working on our iphones. We have just set it up on an 'Android Tablet' and it is not downloading all the images? We use it to show customers our catalogue. Any ideas. Offline components all setup on both devices

    • Drag 'n' Drop Fields to a Sub-Form and "Move Field To" Option

      Hi, I would like to be able to move fields from the Main Page to a Sub-Form or from a Sub-Form to either the Main Page or another Sub-Form. Today if you change the design you have to delete and recreate every field, not just move them. Would be nice to

    • Enable or disable any Field Rule!

      Hello Zoho Forms Community, We are excited to announce a powerful new enhancement to Field Rules that gives you greater control and flexibility in managing your form logic! Previously, if you wanted to temporarily deactivate a field rule, you had two

    • Marketing Tip #20: Increase traffic with strong meta titles and descriptions

      Meta titles and descriptions are what people see first on search results before they ever click through to your website. If your pages use generic titles or basic descriptions, you miss the chance to stand out, and search engines may not know which page

    • Different form submission results for submitter and internal users

      I'm looking for suggestions on how to show an external submitter a few results while sending internal users all the results from the answers provided by the external user. The final page of our form has a section with detailed results and a section with

    • Kanban view on Zoho CRM mobile app!

      What is Kanban? The name doesn't sound English, right? Yes, Kanban is a Japanese word which means 'Card you can see'. As per the meaning, Kanban in CRM is a type of list view in which the records will be displayed in cards and categorized under the given

    • Not able to delete a QC nor able to revert or create a cycle of manufacturing for QC failed Jobs

      Not able to delete a QC nor able to revert or create a cycle of manufacturing for QC failed Jobs

    • Dheeraj Sudan and Meenu Hinduja-How do I customize Zoho apps to suit my needs?

      Hi Everyone, I'm Meenu Hinduja and my husband Dheeraj Sudan, run a business. I’m looking to tweak a few things to fit my needs, and I’d love to hear what customizations others have done. Any tips or examples would be super helpful! Regards Dheeraj Sudan

    • is there any way to change the "chat with us now" to custom message?

      is there any way to change the "chat with us now" to custom message? I want to change this text

    • Deprecation Notice: OpenAI Assistants API will be shut down on August 26, 2026

      I recieved this email from openAI what does it means for us that are using the integration and what should we do? Earlier this year, we shared our plan to deprecate the Assistants API once the Responses API reached feature parity. With the launch of Conversations,

    • Next Page