Custom field data not converting to accounts but is converting to contacts
Hi, I have several custom fields set up and MAPPED as advised in your tutorial and this works fine however on conversion of a lead the custom field data doesn't import to the accounts screen. I inported this data from an XLS file and the data display correctly in leads but when I conver the data only converts to contacts but not the accounts despite everything being mapped correctly. Can you please advise me how to fix this. Thanks,
Transform Dates in letters
Hi everyone, We would like to transform dates in letters in order to use them in our templates to avoid issues between US and European customers (mm/dd/yy and dd/mm/yy) How could we proceed ? Special fields, Functions, Formulas, ... Thanks!
how to take away two dates ZOHO?
how to take away two dates ZOHO? Time Left = today - Sales End Date or example jquery: var date1 = '01/01/1988'; var date2 = '01/01/2017'; date_1 = new Date(); date_1.setTime(Date.parse(date1)); var year1 = date.getFullYear(); date_1.setTime(Date.parse(date2)); var year2 = date.getFullYear(); var age = year2 - year1; or How many days have passed since the date??? Awaiting moderation
Workflows Don't Activate When Lead Merging Into Contact?
Why isn't this feature implemented? Is it just me or is this CRM seriously lacking the most logic and basics of CRM?
is there a way to force people to attach a file in the attachment field?
HI, is there a way to force people to attach a file in the attachment field? It will be great if Blue Print have this function! Thanks, Br Andy
Modify label for mandatory company field
I read somewhere that you can remove the mandatory company name field, is this correct? Our busiens is healthcare, still B2B, but our customers are hardly companies. They are doctors, clinics, hospitals, health region’s etc.
4 Questions about Lead Segmentation and import issue.
Hi, We are a cosmetic company(B2C), looking for CRM system to learn the insight behind data to optimize our customer's relationship along with manage customers' information. I've digested the CRM guide from Zoho and start trying it for free. I really wish to get the most of it and corporate with Zoho but undergo some problems that can't meet my needs. That's why I'm here to ask some answers and suggestions to help me solve issues. Thank you so much!!! First, our customers from different
Zoho app on a chromebook
Is there a way to install zoho app on a chromebook. I am looking at getting a new laptop - and I thought if I could get that - then I would have the best of both. Online - direct access to zoho Offline - access to the zoho app for accessing my data until I get back online. Any thoughts if this will work ?? Thanks, J
Zoho CRM are not sending leads (contact form)
I create a form from zoho CRM, was working, but since today, is not sending the lead to my CRM, i fill 2 times the form, and still now sending, whats wrong?
Mass Mail - update record
Hi All Would like to know if there's a way to record if a contact is "mass mail" sent or not, as the limit is 1000 per day, which, its hard to avoid duplicates, please suggest.
Hide product details for certain roles
How can I hide the product detailes (such as prices) in quotations and sales orders to certains roles? I tried hiding the Product Module but it doesn't affect the product details in these modules, help! I only need this roles to see certain information.
Trail account data
If i have my trail professional account and i want to upgrade to a paid enterprise account will the upgrade keep my data or will it be new instance ? ( i want the data to stay as i am migrating data from another CRM
Importing Leads and Mass Assign them to the Chosen Category
Hi, since we have different category of accounts. I already created a field for TYPE of ACCOUNT (ex. Potential Account Calgary, Potential Account Edmonton, Current active clients). I already created a view also for each one of them. I imported 10 leads for Potential Account Calgary, but I cannot separate them from the 3 other accounts. When I click on View Potential Account Calgary, none is showing. I need to change and choose TYPE of ACCOUNT field one by one in order for me to separate and view
Multiple locations for 1 business
I am trying to see if Zoho CRM and other features will work for our company. We are a not for profit and we have a headquarters and then subsidiary locations. I want headquarter to see and do everything and the subsidiaries limited access to things. Is this possible?
MS Word Templates Getting Changed During Merging
Hi All, I have been experiencing a serious problem with my MS Word Templates. All my logos disappear, fonts change and some data completely changes. I have recreated various templates saved them as .doc's and .docx's but they still mess up. Started 12th December 2017. Anyone else having these problems? Regards Chris
Tasks/ Activities
How do you close a task or activity within Zoho? Anthony
Improve webhooks parameters in the User Defined Format
Hi there! I have idea to improve webhooks parameters in UDF. Add entity with all properties in custom format, like: ${Module::format}. Example: ${Leads::json} Result: {"Lead Id":"1234","First Name":"Jack",...and all other params in Leads entity} This template is more better and simple for clients. Because you do not have to manually write a list of all available fields in UDF. And if these fields are still added / deleted - this must also be observed to.
Importing records
How do you import invoices and quotes in CRM? I have them in CSV file
Stuck on first contact page!
I just started an Enterprise Trial CRM and I run into a problem: I am stuck on the first page in the contact list (contact 1 through 50). If I click on the arrow (right bottom of page) to go to the next page (contact 51 to 100) nothing happens:
Doing imports from xls file and Account owners field not mapping.
I am importing from accounts from an XLS file . Accounts are imported however the mapping for the different Account owners are not occuring. All accounts are being assigned to one owner. All the owners/users are already in the CRM and are all active.
Zoho CRM Community highlights - 2017
Happy holidays, everyone! And on that joyful note, we've got some good tidings to share. 2017 has been a happening year for the Zoho CRM Community for many reasons. Over the year, our Community has built itself to create a space where you, our users, engage with each other, our product experts, and a few Zoho partners. The launch of the Community Learning Series this year fueled increased interactions and engagements among the community members. Here's a quick recap from this year. Here's a bunch
How to search a date range with searchRecords API?
Is it possible to search a date range calling the searchRecords REST API version 1?
Anybody from Southland New Zealand using Zoho - Xero?
Anybody from Southland New Zealand using Zoho - Xero? Thanks
How to create custom function?
Hi, This is probably a basic question :) I would like to create Custom Functions in Zoho CRM. I tried to follow this tutorial: https://www.zoho.eu/crm/help/automation/custom-functions-programming.html, but I guess this is outdated. In my Automation menu (in Settings of Zoho CRM), I only have "Workflow Rules", "Actions" and "Scoring Rules". And I cannot find the Custom Function option anywhere. I even upgraded from Basic to the Professional edition to see if I could get these options but without any
Focus Group #5: Telephony integration with Zoho CRM
With the holiday season fast approaching, we understand how stressful sales can get. Your Sales reps are kept on their toes, fending off calls from clients throughout the season. PhoneBridge promotes efficient sales by enabling calls right from your CRM among other things. But you already know that. We wish to let you in on some best practices and tips we have come up with, to best use PhoneBridge. On Dec 19th, we're hosting our fifth Focus Group - A webinar where we'll be helping you optimize
Can't find the option to use RingCentral from my ZOHO portal
We are deploying RingCentral for telephony; however, we can't find the option to use RingCentral from my ZOHO portal. In fact, all the telephony options are missing. We are currently set for Asterisk but are not connected to a PBX. Please advise and share. Oh, and no number to call for assistance is priceless. kbarrios@live.com
TWiZ - This Week In Zoho - Episode 1
Just launched. Enjoy. thisweekinzoho.com
Export Leads View OR Convert a Leads View into a Report Button
I often find that I want my Leads view to be exported. Currently I need to create a whole new report if I want to do this. Can we export a Leads view or have the ability to make a Leads view into a Report so that I don't have to re-create it? It would save me time.
Sending emails using office 365 smtp
Hello, Is there any way to send emails from zoho crm using Office365 exchange online smtp and not the zoho generic send method. This is to avoid emails go into junks and spams.
samples Reports
when medical team make call there's no way to add samples (From products) and i want report for samples
Events Calendar - No updates to attendees
Why is it when I change some information in a Zoho event on the activities calendar, none of the attendees gets an update? I am constantly forced to delete the event, then create it again, and ask all the attendees to remove it from their calendars manually.
My Contact Report suddenly will not display on the Vertical Stacked Chart.
I just show an error that reads " undefined keywords"., Any ideas? Ellen Morgan Customer Support Structured Cable of VA
How does CRM handle products with 2 or more models?
Hello guys, this may be very basic, but how should I handle products with more than 1 model? For example, I sell desks. It's the same desk design, but one is 200cm long and the second one is 170cm long. Obviously, their prices aren't the same, so I need to specify in the quote to my client the lenght and therefore the change in price. I don't want to create two separate products, since it is the same design. It's the same product with model A and model B. Thanks a lot for the help. Rod.
email issue in ZOHO leads
We have setup a ZOHO CRM system for 2 users with outlook 365 integration thought the plugin. All works fine only i have one question. On the page of a lead you have the email section. Here you have following option : 1)sent Emails from CRM 2)All 3)IMAP SHARED USERS. ( and both users are shown ) How come i cannot see ALL email ( sent from within ZOHO + sent from OUTLOOK ) when i select ALL ? Thanks in advance Andrew
Build Report
Hello, I need to create a negative report. How do I parameterize the accounts that do not have potential for a period? Thanks
Time Zone Issue
Hi, I did read through the forums to find an answer with no results. I Have my personal and organization times zones set at the same time but still am two hours of between my phone app and being on the site directly. My Google Calendar is set for Central time as well. How do I adjust things so the time zones match? Do I just have to set my personal settings 2 hours behind so It coincides with my phone app?
Attachments are being erased
Hello, My attachments are being automatically erased from one day to another. No other user is doing this, could you please help?
RTF for notes and using links
Is it possible to use RTF in notes for leads or contacts, or in task descriptions/notes? I like to use bullet points to summarize my notes and doesn't seem like I can do so in Zoho (although ironically this forum has plenty of formatting options!). Also, is it possible to insert links in notes or descriptions? I often take my notes in Evernote and would like to link to them. In fact, is there any Evernote integration available in Zoho? Thanks! David
Auto mail
Hello, I'm using the free version of Zoho for a non-profit organization. Is it possible to send a automatic Email when someone is added to the contact list via the web form? Kind Regards
Is it possible to reusable create user defined fields?
Hi I am new to Zoho CRM and I need to create a 2 Custom Modules for my company. I need to create Employee module to Store the personal information (name, dob,etc and Postal address and Residential Address)of Employee along with his address and 100 point IT validity details. I need to add Postal address manual only if Postal Address and Residential addresses are different. (which will be defined by check box as usual). Is it possible to hide/show section and auto fill the contents based on value of
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