I would like to be able to add keywords as URL in the section "question" when I create New Solutions
Hello How could I insert URL in a field that is defined as text ? I would need to use the solutions already defined as a database for the users. I would like them to be able to click on keywords that would be URL. These keywords would be part of the "answers" in the solution section I would like to tag some words in the question and Answer areas Thank you very much
BBC dropbox
Hi! we are using outlook 2007 and 2010... is there a way to tell outllok to automatically bbc zoho's email address so that it doesn't need to be done automatically? (can we have exceptions) Thanks
Update Help Manual
Please update the Help Manual. I used the manual to download the Outlook Add-on, but it is not correct. I had to search the Forums to finally find the correct instructions.
Is it possible to edit a document within Zoho CRM , without having to save it on a local drive and then reload it?
Is it possible to edit a document within Zoho CRM , without having to save it on a local drive and then reload it?
How to customize contact roles (for lead to potential conversion)
I don't see where to customize the Contact Roles values. The only time that field appears is when converting a lead to a potential. However, the "Roles" field/values doesn't exist on the "Contact" field customization page. Please advise. Thank you.
Adding email conversations to accounts
Hi, We just started using Zoho and unfortunately, have been running into snag after snag. It seems customization is pretty limited. I was wondering how we can attach email-conversations to accounts? Most of our accounts have only 1 or maybe two contacts, and we all handle the contact with out clients together. Basically, it would be easy if we could go to client x (account), see the latest emails from everybody, and pick up where they left. Is it possible to do something like this? Thanks!
simple way to post data from CRM to books
Hi everyone, We have purchased access to zoho books for our day to day book keeping tasks and we think its a wonderful application. We have also been using CRM for close to 6 months now but would like to know how we can do the following. 1. Create Quotes in CRM under a Potential 2. Once it has been won, have the quote end up or get pushed into Zoho books ? Is this possible ? I assume its quite a common task requested by most users or does anyone have a suggestion on how best to achieve something
Sharing Notes in leads
Greetings... I have someone with CEO/Administrative rights who can't see my notes in my leads. Why is this?
No ign of emails sent via Zoho CRM
Hello, I sent some emails ticking contacts from the view I created in Zoho CRM. I chose a template, then got the information that these emails were sent, yet, there's no information about it in any of the contacts accounts. Why it might have happened? Does it mean that these emails didn't reach these people? How should I make it work? Thanks for any help in advance. Best regards, Anna
VAT invoice tempate for UK
Hi, the existing invoice template in zoho CRM don't qualify at VAT invoice for the uk. I've tried to tweak them but utlimately I would need to be able to display for each item the VAT rate, the net VAT, the cost exclunding VAT. Seperatly I need to have the VAT-exclusive total,, VAT total and the VAT inclusive total http://www.hmrc.gov.uk/vat/managing/charging/vat-invoices.htm. Requirements for VAT invoices is described here. Is there such a template (UK VAT invoice)? or is it possible to create
Ad customs fields to customer tab?
I can't ad custom fields to my customer tab? Do I need to check something first, to be able to do this. I'm already admin.
URGENT! How to make certain leads private? - Old Proffesional Edition
I have 3 users on my zoho account .I am the admin..the others are std users. I have about 300 leads in the database. However I only want to make say 150 of them viewable to the other users. Is there a way I can do this in my version? Please help...been search all night for a solution lol. Thank You
Bug in universal search results
When doing a universal search for contacts it seems there is a small bug when there are exactly 10 contacts matching the search, but there are also items from other categories that match (i.e. events). Under the matching contacts section of the search results, the right arrow indicating more results is active. If you click on this you will go to events, not contacts, and there is no way (as far as I can tell) to get back to the original list of search results without running the search again.
Zoho Crm, which andriod tablets can it be installed on.
We have started to use Zoho CRM. What andriod tablets are compaitable as we have just brought some and can not install Zoho CRM
Customize Search Layout
"Customize Search Layout" is available in standard version. How come I can't find it in set up page???
unable to import without duplicate contact
Hi I try to change the "Network" field for these two existing contacts in Zoho, using the attached Excel file that I import in "Replace" mode. Each time the two contacts are duplicated!!! can you help me ? . EXCEL FILE : Nom Prénom Network DELEMARRE Albert APM;Concert DESSANE Alexandre Concert Didier
BUG: Records randomly disappearing from searches in Zoho CRM and from API results
This problem has appeared over the last couple of weeks. Occasionally, a lead or contact record will "disappear" from the search results. That is, searching by name or any other info will yield zero search results. The record is still there when browsing through the list of records, or when accessing it directly via the url (with the correct contact id or lead id). Re-saving the record will sometimes fix the issue (assuming the record can even be found in the first place). We have also started
Zoho crm
can any one help me about zoho crm. I want to create my module not only rename the tab but also whole module create by me and all field and module work according to me as like i want to create employee tab and after that i try to fetch all data of this module via api .Will i do this job in free zoho crm edition.if any one know about that pls help me. Thath singh
I get "Insufficient Privileges" error
I am the administrator, my profile is administrator with email address randall.pena@propertyguide.ph, but I am wondering why I don't have permission on certain areas of Zoho CRM. See attached files.
How to get a record count?
I've looked all over the site and I know there has to be an easy way to get a total record count. Please let me know where to find it on a free account. Thank you
Using Zoho CRM and Pulse
I use Zoho CRM and Pulse and really like the side bar that is in Zoho Mail however don't like Zoho mail (given its very limited features compared to Exchange). Am I able to add the side bar to the CRM or Pulse so i can quickly change between the two? Side bar in question is attached.
Outlook Integration
Hi, Is there a way to map the fields that sync between zoho crm and outlook contacts? Specifically, I want to control which fields get mapped from zoho into outlook and vice-versa. Please advise if that functionality is possible? Is it in the works? Thanks, Dan
user profile status
Having difficulty editing "user profile status" from "standard" to "administrator". I'm an administrator on the account but it won't give me ability to change other users? Any help would be greatly appreciated.
Contacts Management when employees resign from accounts..
Need a best practice suggestion from other users... Should we delete the contacts associated with a respective account, when the employee has left the organization? Or should we retain the same.. If we delete it, then what happens to all the past emails, sales orders, activity associated with that particular contact. If we do not delete it, then our sales team gets confused and sends the email campaign mailers to them or call them.. Rajesh K Kishanpuriya Ideazfirst Marketing Services (P) Ltd Kolkata,
Email Add-On works for Leads Page but not Contacts page
Hi there, Thank you so much in advance for your help. I have enabled the Email Add-On feature. It works perfectly on lead pages, listing all email records associated with the leads email address. When the lead is converted to a contact, the feature no longer works. The area on the contact page for emails is present, but no email records are listed, even though they were there previously on the leads page. It seems like there is likely a simple solution to this, but I cannot find one anywhere
Email Add-On works for Leads page but not contatcs
Hi there, Thank you all so much for your help. I have a simple problem that hopefully has a simple solution that I just can't figure out. I am using the email add-on. On each individual lead page, I am able to see a list recording all email correspondance with the lead's email address. But once the lead is converted to a contacts, although the section to view email records is on the contact page, no emails are shown. In every case they are just blank. Is there a solution to this?
Importing Leads from Excel and Customizing data
I am new to this and trying to use the free Zoho CRM for a basic cold call log. I have currently been using an Excel Spreadsheet which works, but the amount of call data and call notes are starting to get cumbersome. But, when I import leads from my Excel Spreadsheet into Zoho, I only get the 1st sheet. How do I capture the other sheets? I also dont see a way to organize the leads other that alphabetical. Each of my "sheets" represent a separate "call list" and I would like to be able to see and work
Importing sheets from XLS and customizing fields/usage
I am new to this and trying to use the free Zoho CRM for a basic cold call log. I have currently been using an Excel Spreadsheet which works, but the amount of call data and call notes are starting to get cumbersome. But, when I import leads from my Excel Spreadsheet into Zoho, I only get the 1st sheet. How do I capture the other sheets? I also dont see a way to organize the leads other that alphabetical. Each of my "sheets" represent a separate "call list" and I would like to be able to see and work
Importing from XLS and customizing leads
I am trying to use the free Zoho for a basic call log, so these may be simple issues, but I haven't found a solution to this point. I have been using a XLS Spreadsheet prior to Zoho. When I import leads I can only get the leads from the 1st sheet into Zoho. How do I get the info from additional sheets? After I import, I don't see a way to organize the leads by the sheets either. For example each "sheet" represents a different "call list" to track separately from other "call lists", but from what I
Update Billing Info CRM
How do I update my billing information on Zoho CRM? Thanks
Duplicate Leads
Hi, I don't want to have any duplicate leads in my system. How will I know if I've accidentally created a lead for somebody that already exists in my database?
Report looking back a set number of days
Hello, I'd like to craft an event report which looks at what has happened during the last 8 days. Could you please indicate what is the code I can write in the custom criteria? I see things like [$today] or [$todayminus], but nothing for a number of days/weeks/months. Thanks a lot, The ClearVision Team
Product-wise Mass email
Dear All, We are new to Zoho and want to explore if zoho crm allows to send mass email product-wise. For examples we have three product categories i.e. Food, construction and minirals. We want to send price-list or some informational email to our Contacts who are interested in Food only and not in other two. Now how i'll send mass email to those who are interested only in Food. Yes i can see Food related Contacts list in Food detail page, but there is no such option to select all or select individuals
crm help
Hi Can i schedule reports to be send automatically on a particular time given. Thanks vandana
merging
Can we link contacts between a parent company and its sister concern ?
Formula to track number of days to client expiration from current day??
In my CRM each client has an EXPIRATION DATE. How do i create a formula that takes the EXPIRATION DATE field and calculates how many days it is from the current day?
Activities
Is the a way of getting activities to show on the relevant day on the Calendar?
I have a problem with the Activities page
My Activities tabs like Completed Name and Start DateTime is not working right. Can someone give me a heads up on my issue. https://crm.zoho.com/crm/ShowHomePage.do#tab_Activitiesbck
Setting a reminder
Hello, I just signed up for the free edition and couldn't find this information anywhere: When you create a task, such as call a lead, for the future, how do you set the system to email you on that specific day to remind you to make the call? Example, today is 7/1/13, I need to call the lead on 7/30/13, what do I do to have the system email me to tell me to call the lead on 7/30/13? Thank you!
Is there a way to query Accounts with a SystemModified date greater than a given value?
A SystemModified date can be understood as the timestamp at the moment an Account or any of its related objects (like contacts) were last modified. We need a way to query the Accounts that have been modified or which contacts has been modified. Does such a thing exists? Thanks in advance. P.S. We need this because we query the Accounts modified since our last execution and extract the Account Info and its Contacts Info to update this data in our database. The problem is that when a contact is added
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