Trackings contact responses to campaigns
I would like to know the best way to achieve this - 30 minutes searching knoewldge bases hasn't come up with anything so I am asking. I probably don't need too much details - just a broad suggestions for how to accomplish it. I am using Zoho to track my dealings with internal customers at a large institution (University) and my role involves stimulating and supporting external applications for funding. From 2000 leads (all staf) I have about 200 contacts (those I interact with). I will run a large
Incoming Email Queue for Group
Hi, How can we setup Incoming Email Queue for Group? For example when emails send to sales@mydomain.com i would like them end up in Incoming Email Queue and then from there assign them to Account Executives.
Autoresponder with overarching rules for days to send emails
Hi everyone, I was able to set a series of autoresponder emails, but I couldn't find the way to add these rules: If email deployment dates fall on a federal holiday, email sent 1 business day prior If email deployments fall on a Friday, email sent 1 business day prior Is there a way to do this?
Changing a field based on record age
For leads I have a lead status, live/warm/cold/dead. I would like to change this status based on the number of days since the last update to the record. What is the easiest way to do this. I have tried to create a workflow but it doesn't seem possible to set a rule for number of days since last update, just a date itself. Can I create a new field called age calculated by a formula and use that instead? Are formula fields automatically updated or do they deed to be edited and saved? I tried mass
Creating Recurring events or Tasks
I recently started using this and am setting up rules and automation items. One thing i dont see is being able to setup tasks that can reoccur. For instance. I set a task to follow up with a customer 30 days after something is triggered. I would like to setup a task to automatically reset for another follow up 30 days after that and repeat until i have it stop due to another action being taken.
Multiple "Product Name" in Case
Hi, It is common to cover several products in a case, when there's only can can be select in current version. Change Product Name to a Product List could be better! Thanks!
How can I update Contacts so that their owner matches the Account Owner
This is probably really simple but i'm pretty new to Zoho and this has stumped me... I want every contact to be owned by the same member of staff as the account owner - currently I have exceptions to this that I want to remove. There must be a simple way to do this without exporting the data amending it in excel and re-importing it but I can't seem to figure it out. Thanks, Ben
Extending Zoho CRM's database - additional table/entity
Hi there I would like to add a new table to CRM, containing what are in effect like financial transactions. Each transaction would be linked to two accounts in CRM, one being the Supplier account and one being the Customer Account. I then need to see: under each Supplier: the transactions representing things they have sold under each Customer: the transactions representing the things they have bought Is this possible in CRM alone, and/or can it be done by combining multiple Zoho applications
importing activities into zoho crm
I exported my leads from Zoho CRM and had someone else do some telemarketing. They have the activities for each lead in an .xlsx file - how do I import it back in? I know how to import leads but I'm not sure about activities. Thanks, John
Can't find Last "Last Activity Time" Field for lead layout
I have setup the layout for my leads and I can't find the standard field "Last Activity Time" it's listed as one of the standard fields for Leads but it's not in the removed fields or anywhere in my layout. I can't figure out how to add it to the layout. Anyone help?
Copy one field to another in CRM Leads
I need to copy one Field to another field automatically when a lead is created... is there a formual to do this easily?
Changing a CRM field from date format to Date and Time
I have a date field that I need to be able to have a criteria search between 2 dates.. I understand that can only be done with a date time field. So, I need to change the format of the the date field to a date time format. Can I do this easily? or do I need to export all my leads, delete the old field with just the date format and then create a new field with date time and then import all leads back in? I just need any time there with the date to be able to search the between 2 dates.. So, just
Looking for a Zoho specialist to migrate my data and get my small business set up
I just don;t have time to get it done. Zoho looks like a great product but I don't have a minute to learn how to get it working. Any suggestions? Currently using Salesforce
Any way to customize notification emails?
Is there any way to customize notification emails, The email you get is something like the one below - which is pretty much useless as it doesn't show WHO i'm supposed to setup the call with (i.e. the Lead or Contact). - Mitra Task Assignment Dear Mitra Ardron, A New Task is assigned to you with the following information Subject: Remind to setup a call Due Date: 08/04/2012 Regards, Mitra Ardron
ability to sort search results by column head
Need the ability to sort the search results by column head ex: I need to sort by most recent note created. here's the column heads Note Owner Note Title Note Content Created By Created Time
Email follow up automation
Hi there, What I'm ideally trying to do is when a customer puts their details into a web form which then creates a contact in Zoho an automatic email is sent immediately with follow up email over a, for example, 30 day time scale (potentially 3 emails in this time) but as automated as possible - is this something that can be done? Thanks in advance!
csv file with some Russian text
Hello! I export data from Zoho CRM in .csv file with some Russian text. When I open file in Excel 2010, I can not see this text in correct format. I install language pack for Russian in Office 2010; Enable Russian language as editing language; Set Region and language, Non-unicode as Russian; Instal and enable Win 7 Ultimate Russian Language Pack. But result the same. I see example: Новотрейд I need later import this file in another system. Previously thanks for replays!
Outlook not Syncing Contacts
I installed the plugin for Outlook 2010, I can get the contacts to export using the plugin but never to sync properly to Zoho.com. I installed while outlook was off, and made sure the plugin is enabled in the addon and trust center in outlook. It only ever seems to sync a few contacts and thats it.... Cheers, Neil
Bug: Editing email in Leads
In the Lead view there is a bug - most fields you can move the mouse over and an edit button shows up, but for the Email field IF THE EMAIL ADDRESS IS LONG, the edit button shows up when you hover over the email address itself. If you try and move back over the Edit button it disappears. For example if the email address is xxxxx@xxxxx.xxx it works fine xxxxx.xxxxxx@gmail.com it doesn't
Delayed Tasks - graphical icon
Hi, at the CRM>Home>Classic View a nice little, square red icon showing how many days a task is delayed is displayed. This is a very useful eye catcher. Why is this not implemented in the views created in the Activity section? That would be very usefull for both staff and administrators/ managers. Thx Bo
Home page frozen
Sometimes I will be at the Zoho CRM Home page and, when I click the link for CONTACTS, nothing happens. I tried closing the browser and starting over, still nothing. Most of the time I just leave Zoho CRM open on my browser and it works fine, but not right now. Any suggestions? --Greg
Google Calendar - times are off, not all events
I am trying to sync my Zoho Calendar and my Google Calendar through the Google Apps plugin. Some of the events on my Google calendar have shown up on my Zoho calendar, but not all of them. Of the few that have shown up, they are 12 hours off - am events are showing up in the pm and pm events in the am. How do I fix this?
Any way to automate email removal from mass emails?
I'm using Zoho CRM to mass email my contacts. Is there a way to automate it so that when emails come back undeliverable the contact's email is automatically removed in the CRM? Thanks, Andrea
Customer Purchase History
We are a company that sells online services. I have customized the sales process from lead to close. Once a sale is closed an account gets created in our online system. I want to list the active subscriptions in the accounts module. I am not using the sales orders or quotes modules. Which module should i customize to display this information. This should be identical to what Zoho uses internally. In other words, after the sales process I purchased the enterprise edition. How is this displayed
how to make customer purchase history report
after I sell my product.. Now new version of product start to sale I want send email to customer according to what customer purchased.. how can I make report customer and product ? I tried to make report Only billing address showing in select option in create report no contact No. name.. as a customer information thanks
e-mail
How can I add more than one contacts in using the insert contact directly
Zoho CRM does not appear in GMail GoogleApps Menu
Hi I have created a new User in Zoho CRM. However, when that user logs into GMail, the Zoho CRM link does not appear in the "Other Apps" menu in Gmail. How can we get this to appear? Thanks Gene
Problems with Outlook add-on installation
Hi, I'd like to evaluate Outlook addin with Zoho. I'm runing W7 pro 64 bits with Outlook 2010 64 bits. I've downloaded the 64 bits addin, closed Outolook, installed the complement and open outlook again. (i've tried a couple of times) The installation has been ok aparently, but, the add in is not active in Outlook. I go to file->Options->Complements and the "Zoho CRM Outlook Plugin" is present but, is inactive. When I try to activate it I find an error note which says: (Translated from Spanish):
"Account Locations" to be added for "Accounts Module"
Hi, it would be useful to develop the notion of "Account Location" for every Account. In our business all of our Accounts have multiple Locations and we can have multiple Potentials per Account Location. I am positive there are definitely other businesses that are in the same situation and that could benefit from this option. For the time being we have added some additional custom fields, however, they need to be manually filled for every single Potential, which leads to human errors. It would
Automation of Alerts
Hello. Can you tell me what time of day an automated Alert is emailed? I'd like to schedule the automation to send the alert at a specific time of day. Also, I would like to send different Alerts to different Contact Roles in a Potential. Right now I seem to only be able to send alerts to the Contact to Deal with on a Potential, and not the other members (not in my company, but that are associated)
ability to sort search results by column head
Need the ability to sort the search results by column head ex: I need to sort by most recent note created. here's the column heads Note Owner Note Title Note Content Created By Created Time
ability to sort search results by column head
Need the ability to sort the search results by column head ex: I need to sort by most recent note created. here's the column heads Note Owner Note Title Note Content Created By Created Time
Automatically Import Leads from IDX?
Does anyone know how to have Zoho automatically import leads from dsSearchAgent?
web to lead & web to contact are not working
Hello all I'm new to the system. I tried adding web to lead & web to contact forms to my website, I configured it (it's pretty simple) and it doesn't seem to work. No error message appears, but the new leads and contacts are not being added to my system. Any idea why ? here are the implemented trial forms: http://csmedia.co.il/contact12.asp http://csmedia.co.il/contact11.asp Thanks, Aviad
Outlook Contact Sync problem
One of my Users can only seem to Sync 50 contacts using the Outlook plugin, nothing more ,any ideas?
How to report historic timeline of stage changes in a potential record
Good Morning, I am trying to find a way to capture the stage history in a potential records so that it can be extracted and reportable data. Currently, all I can find is the noted stage history dates and different stages in each record, but I cannot figure
Customizing Potentials
We are going to start using the Potentials area of ZohoCRM to capture information. One of the default/mandatory fields is "Potential Name". Instead of having this as a free-form field I would like to change this field to be a picklist with preset values. Is there any way this can be done? Ideally we want to run reports based on certain types of product we are selling. I realize I can create a customized field to capture this information but would like to use the existing field if possible.
Solutions Knowledge Base posting to Wiki
We post ideas for our staff in our "Solutions Knowledge Base" within CRM. Is there a way to have any of these that we mark as "public" post automatically to our wiki? Thanks
Create a Simple Report to Total Lead (Marketing) Source
I'd like to view the number of leads coming from each of my marketing sources. Example: I have 10 sources for leads - Google, ApartmentFinder.com, Website, Newspaper, etc. I want to know how many leads were generated from each of those sources over the past month. Is there a simple way to do this? Thanks!
Gmail and Zoho CRM adding another user
I am using Zoho Enterprise (2 User system). I also have 2 Zoho Mail. My email works great. The second user (we both are using the same gmail server) does not have his emails show up in Zoho CRM. How do I integrate his email with ZOHO CRM.
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