ZDK.Client.showConfirmation() and showAlert() silently fail on Boolean/checkbox field onChange - anyone else?
Hi community, I've been trying to show a message pop-up when a checkbox field is ticked. I'm using the onChange event on the Opporutnities create page. function onChange(value) { if (value === true) { ZDK.Client.showMessage( "Note: Message goes here.",
Survey isn't Sending
I have published my survey and uploaded my distribution list, which is within the limits of the plan I have. I cannot get it to send, despite repeated attempts. I'm beyond frustrated. Has anyone encountered this problem and how did you fix it?
Resolved: Delays in ZeptoMail service on May 5, 2026
Hello Enterprise Support Community, We experienced delays in our ZeptoMail service this morning due to a surge in traffic, which caused delays with emails being delivered as expected in our US DC. Any emails that were queued during this time will be sent
SMTP and API
I cannot acess my account as its says "Access Denied". I have contacted on support@zeptomail.com. But no response.
favorites no longer listed
Hello, I can no longer navigate to my Favorites from the pulldown at the top of my grid view (see attached screenshot). I wasn't able to find it anywhere! Please help me display my Favorites. Thank you!
Analytics Report Visibility Issue
We are currently experiencing an issue with opening the analytics report, as the content appears invisible/unreadable. Kindly review and advise on the root cause or provide a corrected version at the earliest convenience. Your prompt support will be appreciated
Sync Attachments in Comments from Zoho Desk to Zoho Projects
Hello Zoho Desk Team, We hope you're doing well. We are actively using the Zoho Desk–Zoho Projects integration, especially for reporting and managing bugs/issues between support and development teams. Current Limitation: After creating a bugs/issues via
NEW ZOHO UI BEING FORCED UPON US 5/18/2018
I don't want to use the New! ZOHO UI. I like the old one better. The new one messes up formatting when I forward ORDERS to my supplier. The new UI is harder to read message lists in my inbox. Why are we being FORCED to move up to the New! UI??? I WANT TO STAY WITH THE OLD / CLASSIC ZOHO MAIL UI.
Calls where the local audio is shared, have echo
When another user is sharing their screen with audio, I get echo from my own voice. We tested this with multiple users, with different audio setups, and there's no obvious way to fix it. Is this a bug you could look into, or are we missing something?
Import in Progress - always displays
I am testing Zoho Books and so far am very impressed with it. In it I have two different organizations. One is working fine, but the other one always say that an Import is in Progress. It has been like this since I set up the organization two weeks ago. I am unable to add customers to this organization; so, therefore, I am unable to send an invoice to my customer.
Graph style changed in Zoho Sheets
I've been working on a profit sheet. The grouped bar chart has changed from the last time I used it to now. It used to show where the bars started at 0. When I put in a negative number, it went negative past the zero (which is what I want) for only that
Mail Not Showing In Inbox or Sent Box
Hi, there are mails that are not displaying in both my inbox and sent box. I just tried the iPad app and it is the same but there is a blank field where a mail should be and it refers to a server error. Please fix this.
No Way to create SFTP Connection in Zoho Flow. Can do this in Zoho CRM but not In Zoho Flow
Zoho Deluge has an integration task for SFTP but there is no way to create a connection in Zoho Flow so you can't execute and SFTP step in a custom function in Zoho Flow because it requires a connection for SFTP step :(
Unable to edit my Kiosk
Something happened that now, I'm unable to edit/add any 'Screen' and 'Decision' elements in my kiosk flowchart -- it gives me the option to Preview, Edit, or Delete existing ones, but nothing happens when I select either Preview or Edit. I'm in Draft
Zoho Desk - Cannot Invite or Register New User
Hi who may concern, we encountered a problem that we cannot invite user or the visitor cannot register for a user at all through our help center portal, with the snapshot shown as below and the attachement. It always pops up that "Sorry, Unable to process
Search API filter/sort ignores comment-triggered modifiedTime updates
Summary When a comment is added to a Call or Account, the parent record's modifiedTime is correctly bumped. This bumped value is visible in: GET /api/v1/calls/{id} ✅ GET /api/v1/calls/search without a filter ✅ — the record's response body shows the new
Unable to edit TASK / CALL in small pop-up window - UI Issue
Issue: Unable to Edit Tasks/Calls in Pop‑up Window Over the last two days, we have been experiencing a consistent issue while creating Tasks or Calls in Zoho. Issue description: • When clicking Create New → Task / Call, the form opens in a small pop‑up
Data Sync
Hello Team, Super admin enabled the sync between Zoho FSM (Org ID: 170000078905) and Zoho Invoice (Org ID: 170000079301). I checked the sync progress for Customers, Contacts, Services, and Parts, and I noticed an issue with the Services and Parts modules.
Fix the video flickering!!!!! Please
All my team members and clients are experiencing video flickering in their meetings. this was not happening with other meeting tools (Teams) so it's not an internet issue. Please we need a fix for this.
Zoho Mail blocked by SpamCop/Mimecast 136.143.188.16
I cannot send emails to people whose domains use Mimecast or other systems that read SpamCop. This isn't the first time that this has happened. Please arrange a fix ASAP. Thanks
Mail Blocked by www.spamcop.net
Hello, some of my email was blocked by www.spamcop.net, here the full message: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error.
136.143.188.51 blocked by spamcop
Zoho mailserver seems to be blocked by spamcop. Cant send mail to my customer. Not sure what to do.
Spamcop
Have been trying to email several of our clients and many of our emails keep getting bounced back with an error that states: ERROR CODE :550 - "JunkMail rejected - sender4-op-o16.zoho.com [136.143.188.16]:17694 is in an RBL: Blocked - see spamcop.net/bl.shtml?136.143.188.16"
Zoho Recruit mailserver get blocked by Microsoft!
Hi, We have experienced this issue twice now, where Zoho Recruit outbound IP addresses are being blocked by Microsoft. We are confident that Microsoft is the blocking party, as all outbound emails to candidates with @hotmail.com, @live.com, and @outlook.com
No option to add Tags as a Column in a view...
When Creating/Editing a View in Zoho Desk, you can add any column/data point from the ticket you'd like, EXCEPT Tags. This is a problem. Tags store important data. Being able to display it in a view is important...Please fix this.
Why are Terms and Conditions / Annexure hidden from the Estimate web page yet allowed to be signed off?
I find the option of adding terms and conditions (TOC) to an estimate useful and I set up the integrated Zoho Sign to require signing the estimate if acceptable. There is one glaring problem, I believe. While those TOC are visible on the PDF version, there is not even a hint of them when a client first opens the estimate. They can see all the math but the details stop at the total amount. There is a link to open that PDF but realistically, not everyone would do it. That red Accept button on top is
Zoho Mail : Email Outgoing Blocked
I suddenly received the following message yesterday. I cannot send any mail. Please resolve as soon as possible, I cannot work without sending email. Dear User, We regret to inform you that your email outgoing has been blocked and you will not be able
ZOHO Caching issue.
Hello, I read through the forum, and noticed that many people have raised this issue before, but there is no solution yet. When a new record is created using the APIs, the record does not get indexed right away, and therefore searchRecords does not return
Lead import only imported 15 records
I have an 82k .CSV file with over 500 records. I imported leads and only got 15 records. I tried it again and got the same 15 records. I'm on the free account.
No Way to Search Inside Deluge Functions
This is a simple but genuinely painful gap. When you have a Zoho Creator application with 20, 30, or 50+ Deluge functions, there is currently no way to search across all of them at once. If I want to find every function that references a specific field
Quickbooks API with Zoho Analytics (Profit and Loss Report)
Hi There! We're currently using Quickbooks Advanced Analytics to create reports. I'm wondering if there's a way for us to use Quickbooks' API so we can grab our Profit & Loss report directly instead of creating the report in Zoho Analytics. We have journal entries that makes it difficult to identify if they are credit or debit with Zoho Analytics. I'm wondering if any user here has experienced the same issue and found a workaround or a way to display the report. Any suggestion you may have is greatly
Task Workflow Rules Should Work With Project Templates
I posted this on a previous thread a few weeks ago, so I'm re-adding it as a top-level topic. I know I'm not alone in wanting this feature. Basically, right now the new task workflow rules feature doesn't actually work with tasks generated using a Project
Sessions
When we close the POS Session the closing balance should be the opening balance of next session. But this auto fetching is not happening. When we do cash out for depositing cash to bank account it is recording as expenses (office supplied) in our zoho
Total Saving in POS Screen
Displaying the Total Saving in POS Screen, while adding the items before before recording the payment. Customer wish to know this total savings before making the payment (i.e., before recording the payment). Currently we can able to view this total saving
Ignroe_filtrers and drill through
I have two charts, where one is connected to the other using drill-through. The issue is with the second chart (the drill-through target). It contains an aggregation formula that uses the ignore_filters function. Under normal conditions, the formula works
Schedule Timeout 5 minutes vs. stated 15 minutes
I am running into a function run timeout error after 5 minutes for my schedules. The Functions - Limits documents states it should be 15 minutes: Functions - Limits | Online Help - Zoho CRM. What should it actually be? Due to the 5 minute timeout, I'm
I can't fetch Calendly Fields
Hello, I have set up a flow to connect Calendly with Zoho CRM, A few days ago I have mentioned that I should update the Calendly app connection and I have done, After Calendly has been updated I have some issues such as Event location missing I can map
Every morning an Employee's line manager gets an email saying they have not checked in even though they have
Hello, We have an employee who's line manager received an email ever morning to say they are late checking in even though they have checked in on time?
Users I've shared the sheet with cannot use the Custom Functions
Hi, I have a Zoho Sheet worksheet that I shared to 2 colleagues, giving them full access: In that worksheet, I created a button with a custom Deluge function and it works flawlessly for me: For those I shared the worksheet to, when they click the button,
Deluge Error: "Data type of argument of function 'get' did not match required type [BIGINT]" when working with Lookup fields
Hi everyone, I’m facing an issue in Zoho CRM Deluge while working with lookup fields. Setup: Module: Monthly Bills Field: Customer (Lookup → Accounts) Module: Laundry Orders Field: Laundry_Account_Name (Lookup → Accounts) Field: Expected_Revenue (Currency)
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