Zoho Mail
Hi, I have changed my email to ethan@chanmediagroup.com however whenever I go into my mail it does not reflect that change. Can you please get this fixed. Thanks. Best, Ethan
Cannot receive emails
I cannot receive emails in my zoho account. Following is the error details - ----- The following addresses had fatal errors ----- [...@....com] Message will be retried for 4 more day(s) Reporting-MTA: dns; mx.zohomail.com Arrival-Date: Mon, 05 Dec 2022
Can't add domain to zoho
why my domain codervip.wip.la can't be added, when I add it zoho said (Domain is restricted for purchase. Please try another domain.)
Need to merge both account one account
Dear Zoho Support Team, i would like to merge my zoho mail accounts to one account, kindly help me to process Account 1: anand.raj@panangat.com (allagroes.com domain and some old account Account 2 anand.raj.in@gmail.com ( yaaji.in ) kindly merge both
Email Aleady Exist
I am have problem creating email info@3pointscc.com. It gives me already exist in another organization error. Please help me resolve.
Zoho Desk - Zoho Sprint Integration is no longer working post Upgrade
Is anyone else having this issue? Since the upgrade to the new Desk version, the Sprints marketplace extension is no longer working. We have tried setting it up again and just get a blank screen in desk?
POP3 access leaving mail on Zoho server?
I've just created a new Zoho account and enabled POP3 access Configured a new account on my MS Outlook (2007) and ensured that I have set "don't leave mail on the server" in both cases BUT although Outlook IS downloading my mail OK, it's also being left on the Zoho server - I can see it in Zoho webmail What did I do wrong? Thanks Phil G
Problem Sending Test Emails
I can no longer send test emails through my acct. Others are having the same problem. Error keeps stating "Failed to send test email. Please try again later." Can someone assist?
Bug: Answer Piping causing Major UI Bugs
Questions using multiple answer piped in answers from various questions cause major UI bugs in the builder, though these types of questions still work.
Bug: Images not loading
Images often fail to load for image type questions. The problem is worse when the images are larger in size. However, this was occurring when the total number of images was under 5MB (60 images total), and it happens almost every time.
Video upload freezes on Zoho Social
I have a 1.5MB video and it will not upload. Every single time I click upload it goes to around 50-60% and just freezes. I have no idea why but it's annoying and considering I'm on a trial this isn't exactly encouraging me to buy a subscription if I can't
Unattended access verification email
Hello, I am trying Zoho assist free trial, I have tried Remote support and it works good. I have wanted to try an Unattended acces, but after 5 attempts, I still have not received an verification e-mail. Could somebody help me please? Thank you
Department specific approvals for bills and expenses
Hi, Our organisation has multiple departments. Each department has multiple cost centres. I need to create an approval workflow that a user only recieves invoices, expenses, bills from the vendor portal, specific to their department. The bill workflow
BUG - Branches & Warehouses Deactivated Monthly!
Hello, every month I have this niggling issue where at the beginning of the month some branches and warehouses are automatically set to "inactive" by the system and no one from support can help because the issue has to be escalated to Finance Plus who
What happened to the ability to hide attachments in KB articles?
I used to be able to hide attachments in KB articles but i can't find that option in the new interface. This was very useful as I use a KB article to keep the latest drivers for our products. This way when customers access the article they only see the
Current user in blueprint widget
Hi, I have blueprint transition where I use a widget. After the successfull execution of the widget, I trigger the next state with a deluge function. In the after stage of this transition I have an another deluge function as a custom action. In this function
Uploading images to templates
Hi, recently I have experienced problems uploading images to templates, first of all images that are already uploaded show as an icon and when I try to upload images, the interface freezes and shows a loading text but it never uploads pictures.
Last Name appears twice in lead in Zoho CRM
Hi, I'm using an email parser to extract information from my incoming leads. I have mapped the first and last name to the proper fields, but when the lead comes in, the last names appears twice. Which that each time we still have to manually edit the
Emails showing HTML code when being sent via API
When I try to email an invoice to a customer using the Zoho Invoice API, the customer sees a bunch of html code beneath the subject line (in the message preview). Please refer to the following screenshot taken from my iPhone's native Mail application:
Problem with new line "\n"
i have been using "\n" for a while. It works fine but just has problem for an hour ago. After i submit the form, new line "\n" in my text box (multi line) does not work anymore For example "Small Pizza" + "\n" + "- Pepperoni" + "\n" + "- Sausage" Here
Spreadsheet Formatting Issue On Ipad / Iphone
Hi Folks! Need some help here. My spreadsheet is formatted nicely, i.e. the width and height of the cells were adjusted so I can see all the information in the cell at one glance on the desktop version. However when I open the spreadsheet on ipad or
Error on Helpdesk since last update
Hello, since yesterday morning no articles are displayed in the helpcenter. Only the categories appear and after clicking on them a login page appears. However, access is enabled for everyone. Sometimes also a note appears that the page does not exist.
Zoho Books Invoice Created Trigger
I've opened support request but that doesn't seem to get support team attention, so I'll make a post here. My issue, I have a flow with trigger Zoho Books (Invoice Created). The first step is not getting triggered when I create an invoice in Zoho Books.
Segment criteria limitation
Hello, I need to create hierarchical segments of my Leads as following: Region/Job level/domain of interest/Industry. The segmentation capacity of a mailing list is limited to one level based on a maximum of two filtering criteria. How can I do to reach my objective? Is there a way to get at least more filtering criteria per segment? Thank you
Zoho Drive Sync Errors
I am receiving an error with Zoho Drive Sync. I previously had Workspaces created, however, I have deleted them from my computer and from the Web. The Sync program is giving errors regarding the inability to sync the folders. How can I fix this?
Segments with several Deals on Campaigns
I mean, when I create a segment in Campaigns wiht the data from CRM i do not know how to match the specific contacts by criteria. It seems that the criteria are not consistent. When I pick two value of the deal module syncronized in Campaigns from CRM,
adding CRM to CAMPAIGNS list is a nightmare
adding CRM to CAMPAIGNS list is a nightmare. i am new to zoho and love it so far but teh list management is a nightmare i have a filtered query from CRM with 17,000 records and all i want is to hit that list with a Campaign but 1 - the Add to Campaigns
Zoho Assist cannot connect from one uer
In Zoho Assist, I can connect to an unattended access machine just fine, but another user tries to connect, gets to the Windows login screen, but cannot type. CRT-ALT-DEL tool also does not work. Once she is in, my connection also does not work. A
Zapier New/Update Module Entry Sends Duplicate Webhooks
I have an integration of Zoho with Zapier using the New/Updated Module Entry Trigger. Every time the trigger launches it creates two duplicate Zaps. I spoke to Zapier and they told me it is a know issue and it is on Zoho side. The Zoho API is triggering
ZohoCRM Campaigns not in ZohoCRM mobile app
I was in the field yesterday and I tried to see a list of Leads in a ZohoCRM Campaign. Imagine my shock when I realized that the ZohoCRM mobile app does not have the ZohoCRM Campaigns module. Please fix this. I should not have to wait till I'm at my desk
Sender Domain Name Authentication
Hey, I need help to kick off my Campaign. In order to do the sender authentication, I find that TXT records have to be added for every contact. Since I have 500 contacts, I have to authenticate 5x100 times the contacts, since 5 email IDs only can be written
Disappearing emails - Reply not working
Hi, I am having an issue with zoho when responding to emails on profiles and the email doesn't open or disappears when clicking "reply". The email also does not open in drafts as I checked this. This randomly happens on profiles, and if I reload the page
IMAP Access Blocked
My IMAP access has been blocked. From what I've read on the forums, the limit is 20 connections...I only have 2 means of accessing my Zoho account, my laptop and my iPhone. Those would be the only 2 connections at any given time, so how could I have exceeded connections? My email activity is also below the maximum per day. Please advise what I need to to do to prevent this from happening again. Thanks! mmaruca
Issue: Refused Connect because it violates the following Content Security Policy
Dear Support Team, I'm building extension in DESK service. I have issue content security when make api to third party in production mode. Please see this image below. Looking forward to your response. Regards!
Problem with Mixed Time formatting in Zoho Desk Reports
We view, export and work with the data from the "All Tickets Detailed" report regularly. While the columns "Resolution time in Business HOURS", "First Response in Business HOURS" and "Total Response Time in Business HOURS" all clearly indicate that they
Inconsistency in confirmation message display
The android app at times show a modal dialog box for confirmation and sometimes shows as a non-intrusive green bar at the bottom of the app. The non-intrusive one seems to be professional and aesthetic in appeal. After a bit of research I found out that
Twitter blocked
I get this error: "Your account has been temporarily blocked from publishing by Twitter. Try logging in again to your account and follow the steps mentioned for account verification." but, my Twitter account isn't blocked and when I post manually via
Unable to see imported data on Zoho People custom Service
Hello, I've created a custom service on Zoho People and trying to import a csv file made out of 145 rows. Problem is: imported records are not showing up. Please watch this screen recording: https://workdrive.zohopublic.eu/external/1d2cf904fb3938877f09adf10245db5f4d260e90c7a13210f2674ee9ff6e7ef0
ZOHO Mail Server 136.143.188.17 Was Listed by SpamCOP (June 20, 2022)
received email bounced and found out that SpamCOP was listing ZOHO mail server 136.143.188.51 was blacklisted by SpamCOP. This can be seen using the following link: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a136.143.188.17 https://www.spamcop.net/w3m?action=checkblock&ip=136.143.188.17
Bug in Zoho People - Can't change non-billable to billable in timesheet when there is› a start stop time
Zoho People > Timesheet > Create When you try to change a time log from Billable to Non-Billable or Non-Billable to Billable it will not change. To see bug: Create a new timesheet that has time entered Go to a specific item and click on the pencil:
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