Zobot won't close ticket and open new one
Hello! I'm having a trouble with Zobot while trying to open multiple tickets for the user during the same conversation. I've created a simple SalesIQ script to close the ticket by its ID and implemented it into a plug. It really does close the ticket
CRM mobile application not providing NOTIFICATIONS for task.
We are on the zoho one subscription and are not receiving any notifications across android and IOS for assignment of tasks. I have checked all of the phones notifications setting on device, and all are accepting notifications, Tasks are not being seen
Zoho Books
I joined Zoho Books in April2022. I have not been able to use it because it does not sync with my credit union or capital one credit card. I asked for a refund within the first 30 days but did not receive it. I have spoken to several customer service
Dates derived from now.toString produce strange reslts
I'm not whether to post this in the Deluge forum or here. I'm using a timeStamp as part of a filename that gets written to Workdrive. The timestamp string is derived with the following line: timeStamp = now.toString("yyyy-mm-dd 'at' hh:mm:ss","America/Denver");
Confirming a pending Sales Order through Flow doesn't appear to work
It appears that for the last month or so, Sales Orders are not converting to Invoices or being marked as confirmed when automated through Flow, despite the log confirming the action took pl;ace: This used to work just fine, and nothing has been changed
Zoho CRM calendar not syncing in Outlook
Hello, We have a couple of users (2 out of 59) that their "Zoho CRM Calendar" in Outlook is no longer syncing with "Zoho CRM calendar" in the CRM. In short they added their Zoho CRM celendar to Outlook where they can add an event but it's not showing
Modified_Time missing from Zoho CRM API Contacts, Products, and Custom Linking module response
Hi, I'm using the CRM API to GET Records method. For most of the modules the If-Modified-Since works fine and the API returns Modified_Time in the response. However, I noticed for the these modules: Contacts, Products, and Custom Linking (Contact_x_Accounts),
Mercury Bank and Wise Integration
I tested pretty much all accounting software on the market and I always come to the same conclusion that zoho books seems for me to be the nicest one. However I am payed for subscription for one reason, syncing my bank feeds. Unfortunately Mercury seems
Can we hide standard CLONE button from Deals record detail page?
I want to show the standard clone button only to my Administrators, but I'm not able to find any way to achieve the same. As there is no direct option to manage the access and visibility of standard buttons. Also, there isn't any way to hide it from the
Image is not displaying in Survey End Page when i use additional languages
Hi, i have set up a survey in german with images in the normal pages and also in the Survey End Page. I can use images in the pages when I use additional languages and it works. If I use images in the Survey End page they show up in the editor, BUT when
My cost of goods sold (COGS) is calculated twice as I purchase inventory items
Dear Zoho team, I have a coffee roastery and I buy green coffee beans (recorded as expenses/cost of goods sold) then I roast the beans and bag it (inventory tracking is on for the individual products), I adjust inventory based on the amount I roast. When
Alias does not work in Android APP
Hello We activate emails with ALIAS for our company to direct emails to a single account. It works perfect to visualize and respond by web browser, but it does not work answer or forward in the Android application. For example. If I create an email from the Zoho Mail APP on my Android phone, I can not change mail using an ALIAS assigned to the main account. How can I activate the use of ALIAS on my Android phone? Thank you and I remain attentive to your comments. Pablo
Option needed to Invoice from single part shipment and multiple part shipments.
E.g. Currently we make sales order let save for 10000 cases of different items. Part Packaging and Shipments are made during the month. Sometimes the sales order is not closed for 2 month. To make invoice for part shipments is like manual work we have
API V2 Won't work on AWS Lamda.
I am in the process of writing a new serverless backend for our website. Have been attempting to communicate to ZOHO CRM. I have been told by the zoho team that I must run a local mysql database to manage the tokens. This does not seem like it would work in a serverless environment as there won't be a local mysql running on lambda. I can't be the only one that has come across this. I'm hoping that there is another solution to this that someone out there is using. I could just revert to the old api
Whatsapp voice verification dont arrive
Hello, I'm trying to integrate with Whatsapp, but when checking WhatsApp voice call, nothing arrives at the requested number
Zoho desk integration with AWS connect - looping through agents
We have implemented Zoho desk integration with AWS connect. On AWS if calls are unattended/busy, the system will attempt to contact the agents again. After integration with Desk with round robin settings, we find that if the calls are not attended by
Grand Summary Error - Pivot Table
Hi Zoho, We've noticed an issue with the a pivot table we are using; one column ('Total Work Hours') is adding up the Top Ten highest values correctly to show the Grand Summary, however the 'Tickets' column's Grand Summary is adding up all available Tickets, not just the Top Ten (which should equal 14155, not 21483). How can we get the Grand Summary to show a total of just those tickets in the Top Ten? Please see attachment. I have redacted the Technicians' names for privacy.
Can't Make Requests With Bearer Token in Next.js
Hello, Any ideas why my request would work using postman and python but not within Next.js or node? I'm able to generate the access token fine. My error is: code: 'HPE_INVALID_HEADER_TOKEN', reason: 'Invalid header value char', Any help appre
bug: html title overwritten by JS
Hello, we started to experience a bug with zoho projects html title. It started yesterday and behave like that: - open zoho projects - proper <title> is displayed which is "Company name" - it is overwritten by JS (probably) with PORTAL_NAME js variable
Not receiving email
Not receiving welcome and verification emails from Slack and Dropbox. domain lifestyleautomobiles.in
Syncing with Books only pulls primary contact?
I setup the sync with Books and it is only pulling in one contact per customer - the primary contact. Is there any way to make it pull in any additional contacts also? It's pretty useless without doing that.
help.zoho.com locks up Chrome browser
Hello, Any time I try to visit an article on help.zoho.com, it completely freezes every open window in Chrome. This is a relatively new problem, as I have used help.zoho.com in the past with no problem. I tried Firefox and there is no issue with the
Order line items (deal products) not syncing to CRM
Hi all, Quite urgent as we’re planning to roll this out to all staff this Friday. The order line items (the products) are not syncing. The deals themselves are, just not the line items. If the deal is created in BIGIN, the line items will not show in
Default Exchange Rate
When transactions between base currency and foreign currency in Books are added programmatically, an exchange rate of 1 is assumed. It seems like it would make far more sense to have the default exchange rate be whatever Books already has internally for
Scheduled reports are not consistently sent
I have created scheduled reports to go out ever Friday, the reports are not doing that. When I go in to Zoho on Monday, I am unable to find the reports at all, all I see is "Try New Version" of the Report module. And only when I click that I want to try
Is Zoho Books still supported, or is it a dead product?
Just asking, because it's next to impossible get any any technical support for Zoho Books. We opened a support ticket a few days ago, but have no email confirmation, nor any reply for Zoho. It's about getting '1048' error codes with the message: 'Sorry,
Zobot not following assigned workflows when testing
When I'm testing Zobot, it's not following the assigned workflows that it should be. Sometimes it'll end early and other times it'll choose a random path to follow. Is anyone else experiencing this problem?
Cannot Create Bundle - Associated Items No Quantity Available
So I added several items, set their opening stock levels, etc. I then created a composite item by adding all of the associated items. Clicked save. All associated items accurately show physical & accounting stock #s at 50 to 1,000pcs. I then click 'Create
Include form submission in the body of the email
My earlier forms had this (highlighted) option to Include form submission in the body of the email but I cant see that option in the new form (see uploaded files)
Filter Widget on user
Hello, I shared a dashboard with users so that they only see their own data in that dashboard by: "New visit report"."Visit report owner" = ${system.login.fullname}. This data comes from our application "Visit Reports". But the 3rd widget in the dashboard
CSV export
Hi, when i do a CSV export on my computer all of the data for each entry appears in on cell separated only by a comma and is therefore not useable. This problem occurs only on a computer, not on a phone. Is there a way to fix this? Thanks
Agent creating multiple duplicate accounts
Hello. One agent, in particular, is constantly creating new duplicate accounts in Zoho desk. The following appears to be happening A new ticket is received and automatically assigns to the correct original Account. An agent responds to the ticket and
IMAP FLAGS DON'T WORK
Good day. I have a paid Zoho business account under a different user name as well as a paid Google Apps account. My original purpose in paying for a Zoho business account was to move the Google Apps account to Zoho. Regrettably, I find Zoho's implementation of the IMAP protocol to be deficient in many ways. Although Google Apps' IMAP is far from perfect, I now find it superior to Zoho IMAP. For now, I just wish to discuss some of the problems that Zoho Mail has with IMAP flags. For starters, Zoho
5.1.8 Sender Address Blocked
I am getting an error 5.1.8 Sender Address Blocked when sending to SOME email addresses. My outgoing email count is fairly low at about 20/day. I'm hardly a power user or sending abusive amount of email.
Android Mail App - Calendar Invite acceptance email not sent
If you click 'Yes' on a calendar invite in the Zoho Mail WEB app, the organiser/sender of the invite gets an email with subject: "Invitation Accepted : <original subject>" which then shows the organiser that you have accepted the invite in their calendar
Website migrated from one account to another and now 404 error
I have recently had Zoho migrate my site www.eventcover.co.nz across from an old account to my new account. The website has been mapped to my domain successfully, however, I am now getting 404 and 301 errors and cannot access my site at all. I understand
Live Stream not working
Live Stream is not working on social.zoho.eu In my other company it IS working, but not for this one. Can someone please have a look?
I'm getting this error: Object reference not set to an instance of an object
I have this code: The same code I have as an example. What should I add more to create a contact? All my fields are strings, so it's not a problem. What I am missing right now?
It ZOHO CRM does not open for me
أنا مسؤول صفحة CRM الخاصة بي ، ولا يمكنني فتح طلبي
Contact Merge or Update
I have a customer who setup a new contact as his old email is no longer used. The new contact evidently is a child contact so it will not let me merge the 2 contacts. It will also not let me update the old contact with the new email as it says it is a
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