Can't disable Zoho Project integration on Zoho Books
Hello, I recently created a Zoho Project portal for my organisation. I'm trying to synchronise Zoho Project with Zoho Books, by using the integration option, but I don't have any button or option to do it (see screenshot). Have any of you already had
Email data to form
Hello, I’ve a couple problems while trying to send an email to a form. While I don’t think it’s a zoho problem, I’m gonna ask you anyway, maybe you have a solution. Sometimes when a user sends an email to the form, the content won’t be captured by ZC_Content.
Token.io doesn't synchronise non-GBP transactions
We've been using Zoho Banking with Token.io synchronisation happily for about eight months. But in early January 2022, we noticed that some transactions didn't show up in some accounts. Later, we established that these are non-GBP (British pounds) transactions
Evernote->Zoho Notebook migration stuck
Hello, I am migrating from Evernote but the process has stopped, with no movement for over 24 hours now. I noted the number of notes transferred over 24 hours ago as 1395, and it's the same now. The image attached was made a couple of minutes ago.
Updates from JIRA appearing twice
Hi, I'm having a bit of a problem with our JIRA (v8.6.0 On-Premise) integration. I've just reconfigured this after a server move at our end and every time a JIRA issue is update it appears as 2 identical comments in Zoho Desk... I've included screenshots
Zoho Desk: Move Knowledge Base Subsection: Category couldn't be sorted
We are using Zoho Desk's Knowledge Base as a Knowledge Management system, and I would like to move subsections to another folder/category/subsection. I have successfully moved most subsections and their articles, but there are 2 folders/subsections that
Settings for phpBB use
Hi there! I'm trying to use my Zoho account with a phpBB forums, but I'm struggling with getting the settings right. The settings that I would like assistance with are the following: Use SMTP server for email: Select “Yes” if you want or have to send
Cannot Assign CRM Task Subject
Like title says, when setting a CRM task as a journey item inside Marketing Automation there is no field to set the subject. All the subjects for the tasks are undefined. Which does not help the CRM user with the task as they have no clue what to d
Campaigns and CRM Sync
Trying to Sync CRM and Campaigns. Keeps saying already integrated - despite ZOHO Crm showing not active. Help please.
All Events Shifted Forward 2 Days + Forward Arrow Not Working
Raising for second time (original post disappeared). 1) All events within the Zoho Project Calendar have moved forward by 2 days - past, present, and future. All events once due Monday are now on a Tuesday, Tuesdays are Thursdays, etc. etc. etc. and
Integration Subscriptions - Modulbezeichnung, Spaltenbreite, Spaltenbezeichnung
Bei uns wird das Modul "Zoho Subscriptions" angezeigt. Die Modulbezeichnung sollte man umbenennen können Hinter der Modulbezeichnung sollte die Anzahl der Datensätze angezeigt werden Die Spaltenbreite muss insofern optimiert werden, so dass Datumsfehler
My email name is different
Hi Zoho, Please help me, I tried to connect my domain to zoho to create a business mail, I have connected the MX and the SPF, but I can't see the DKIM. Please help, I tried to send an email and the email address that is appearing is 1654898292707_781532065@zohomail.com
Have not been receiving emails for months and havent been able to get a response for help.
I noticed that my admin zoho email and any of the associated emails have not been receiving emails or the recipients of emails sent haven't been receiving them. I have tried to contact about fixing problem and have had no luck getting ahold of costumer
Issue with new chats notifications
Hello guys. Hope you all are well! I'm opening this thread to ask if anyone has been facing the same issue that I am. The issue is the following: My support team uses Zoho Desk to handle the incoming chats. I've set some rules to route these chats. Everyday my team report to me that 4 or 5 chats are going direct to missed status (they report to me that the chat notification did not appear). I've collected the ids of these chats and sent them to Zoho SalesIQ team analyze. They gave me the following
Mail sent to Outlook ends up in Spam
Hi, All emails sent to outlook addresses end up in spam. I've played about with the dns records to no avail. I'm yet to receive a response so my support request which was sent 9 days ago. I've attached email headers to the email I sent to support to
CUENTA BLOQUEADA PARA ENVIO DE MAIL
hola, me comunico por que tengo un problema de bloqueo de servicio y necesito solucionarlo, en mi caso ya me paso anteriormente un bloqueo ya que tenemos mails mal agendados en las bases de datos pero son de clientes que proporcionan mal sus mails, tratamos
Help! Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked
I have this email info@aradaljabal.com, but I couldnt send outgoing email. Can you please help?
Cannot access Zoho Writer documents since this morning!!
Hello, Since this morning I can’t access my Zoho Write documents. I’m a medical professional and I’m starting to get worried. Can you please fix the bug?
Project Calendar has skipped 2 days
Hi, Having come back from the Jubilee Bank Holiday weekend here in the UK, we have found that the entire contents of the Project Calendar - past, present, and future - has skipped 2 days. Mondays have become Wednesdays and Fridays are now Sundays. Any
What is the best way to reach customer support?
I am a new customer, just set up an account with 48 subscription for my company yesterday. Sent two emails for two different problems to support and over 24 hours later, no reply. Not even a confirmation email that a ticket has been created. This is way
Zoho Cliq not connecting
Cannot make audio or video calls (since roughly 3 weeks) as Cliq gets stuck in Connecting. Any suggestions?
Zoho Chat Widget not showing on all pages
The Sales IQ chat widget will appear on initial page load ,but won't show up on any other page outside of the one I initially load on. Any time I do a hard refresh it will appear again. Any idea on how I can make the widget show up on every page regardless
Days between two dates, if one field blank, use todays date instead - doesn't work?
Hi! I am trying to do a formula in CRM on a product; It has to show how many days the product was in stock, before it was sold. If it is not sold yet, then it has to show how many days it has currently been in stock. This is what I came to so far; If(${Biler.Salgsdato}
Attachment's not working
Is anyone else having problems adding attachements? Ours have stopped working and we have a link with Gravity forms so people upload docs online which appear in the attachments section but it stopped working last night.
Enrich data issues
I love the Enrich Data feature, but there are several issues that I've had. 1. Phone numbers are doubled in the field. In other words, a phone number will show up as (123)123-1234(123)123-1234. 2. Addresses: the street address fills with the entire address,
Chats getting Missed, even though app is on and ready!!!
I have been testing the system before rolling out to my team. So right now, I am the ONLY user. When im logged in on the app, it shows ready on the website. So I can't understand why I am consistently missing chats that never ping the app on my phone.
Import subform data into one form and push to another form
Hi. We have a user portal where: the client receives spreadsheet template download after submitting details client enters subform data into the spreadsheet, then imports the spreadsheet back into the same form's report. We need the imported record and
How to disable milestone and task notification?
We have setup the org notification for task and milestone in a way that entire team doesn't get their email box spammed with irrelevant actions performed on the Zoho projects. But still entire team gets notified for every single update made on any task
Workflow Rule Not Firing
Hey Everyone, I've set up a sandbox and, inside, I've created a basic workflow rule that should fire whenever an Account is created. This workflow rule should trigger the Test_Account_Function function, which contains the following code. zoho.crm.updateRecord("Accounts",accountId,{"Account
Cliq pushes messages to device even though user access is revoked.
We have revoked access of zoho one users. They have still installed cliq on their mobile devices and still receive push notifications from chats they were part of. So they can actually read all the chat even though they are not supposed to have access.
Delay in viewing goals within Marketing Automation
Hi, I think that there is a big time lack in viewing reached goals within Zoho MA. Can you please verifiy?
GTM don't track zf_* events
Hello. I followed the guide to set up GTM tracking of Zoho Forms. We've set up settings in Zoho Forms, set up trigger in GTM, set up GA variable in GTM and tag in GTM. The form is embedded to the site and have different domains. Form link Site link When
Unable to create command center transition or actions
I've tried to create multiple journeys inside the command center but keep getting an "INVALID MODULE" error each time. It doesn't matter what Module I use, and it does not matter what the transition is. I get this error each time: {"code":"INVALID_MODULE","details":{},"message":"the
New Projects Users Can't See Documents In Any Project (Zoho Projects App)
We are having a challenge with some new users we have added to our organisation. For projects when they login via a desktop PC everything works fine and they can see documents for any particular projects. However, using the app on their tablets (which
Unconditional transition is not working
Hi, I have a new transition called Merchant cancelled In my dev environment I have 3 records in Merchant terminated stage 2 of them were moved to this stage before that new transition was configured, one after and only for that one record it is possible
Adding Tags on List Entry
I have an autoresponder sequence for when someone downloads a resource. They are added through an integration with zoho forms which adds them to a list. I am trying to add tags as the contacts are added to the list, but don't see any way to do that through
Sync- CRM to Desk not pulling properly
Hello, I'm having an issue trying to get a certain sync to happen between CRM and Desk - CRM> Contacts> this area displays the First Name, Last Name, and Contact name. The Last Name is pulling in the full customer name and I have already updated the
A new feature in the Setup page is not being highlighted
I've just found out that you've added a new section called "Privacy Settings" under the "Data Administration" section and there is a feature called "Data Subject Requests (DSR)" under it. It wasn't highlighted under the "Setup" page but I was able to
Hit rule doesn't apply
Hello I'm wondering why the territory of the Hit Rule is not applying (changed name of Deals module to Hits module) is it a mix-up with account vs hit rule ? We use a field in HITS Module "Hit Type" that should put the correct territory to the hit example:
number of unread mails doesnt display in the parent folder
When a subfolder is put inside a parent folder and marked in filter , If a new mail is routed to that sub folder . No of unread mails in the sub folder must be displayed in the parent folder . Total number of mails is unread in the sub folder(s) which are present under that particular parent folder.
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