A parent task can not be made dependent on the completion of its subtask(s)
I can designate a parent task ("Check earthing") as dependent on the completion of one or more of its subtasks, but someone who has been assigned the parent task and its subtasks can close the parent task and all of its subtasks with close without a warning
Zoho Desk: Incoming Chat Automatically Going to Missed Chats
Hi all! We're having an issue in Zoho Desk where we're seeing chats going to "Missed Chats" despite our team being active. We've already set our team members to not show as idle. Additionally, some of our team have lost access to the chat in Zoho Desk
Web site unresponsive. Works when Salesiq is disabled.
Getting the following errors when navigating to any page on our web site. Disabling salesiq solves the issue otherwise the page remains a blank screen until it is manually refreshed :( Any ideas from anyone?
Would like to change the String Datatype to Date Datatype extracted from absWeek(),Week()...etc
Hi Zoho, As I need the sum of sales per week which has to be automatted every year weekly,I have extracted the Created data on absWeek() ,As the data is changed to string. I would like to change String format absWeek() data to Date format,So that I can
The rule cannot be triggered
Hi： I created a rule like this: One day has passed and it still hasn't been triggered. When I change the trigger condition to “when an email is opened”，it worked。 Who can give me some help？
Installing Zoho SalesIQ directly from your WordPress admin page
Hi, I tried to install SAlesiq functionality following these instructions but it doesn't work. image 1 https://help.zoho.com/portal/en/kb/salesiq-2-0/installations/articles/wordpressinsalesiq#What_is_WordPress I also tried to insert the code into the
not able to access zoho analytics
Since 3 days, we are not able to synchronize data (zoho books) and we are not able to access zoho analytics .
i am not getting any incoming email
i can send email, but if i reply it does not arrive in zohomail. Basicly no incoming emails come in.
mailed-by: eu.zcsend.net I don't want to show this in my mail receipt header
mailed-by: eu.zcsend.net I don't want to show this in my mail receipt header.. When I am trying to send my 1st regular campaign it shows in the mail info header that mailed-by: eu.zcsend.net but I don't want to show this in my campaigns please help me
ERROR CODE :554 - 5.1.8 Sender Address Blocked
Hello, Since yesterday, I met this issue with sending my emails (through Zoho Recruit or Zoho mail). Am I the only one? Why my address has been blocked. I do not send a lot of emails per day. Please could you fix this asap ? Regards, Olivier
Unique Last Name Only?
Guys, Apparently, since last name is a mandatory field in DESK, I cannot have two people with the same last name? Duplicate Contacts with this name "Last_Name" already exist This is a bit of an issue because this is a very common scenario. Any ideas, anyone?
Exporting Contacts
Hi, I was wondering why it will ask a password once I export the contacts in Zoho Campaign. Before, it will not appear in WinRAR and won't ask a password. Please refer to the screenshot below. Regards, Catherine
Setting page is blank for Calendars created through API
Hello If I manually create a calendar, I can access the setting page of the calendar and get the iCal link However, if I create the calendar through the API, the setting page of the calendar is blank.. Would not be a problem if I could access the iCal
Advance web form captcha not working on wordpress
Hello, So I created an advance form for my wordpress site and went ahead and pasted the embeed code onto my page. Everything looked fine expect the captcha image, it was a broken image link. I decided to test the code on my desktop and the captcha was generating without an issue. It seems like the issue occurs during the https://desk.zoho.com/support/GenerateCaptcha?action=getNewCaptcha portion of the code when it retrieves the JSON file.
No recibo emails
Hola, No recibimos correos desde las 8.51am. Enviar sí que nos deja, pero recibir no. Saludos,
Dashboard: Ticket by status
Hi Zoho Desk Team, Would like to ask if why does the dashboard only shows that "DAC IT IAD" only has 2 tickets? But in reality we have a total of 8 tickets assigned to DAC IT IAD. Note that only 1 out of 8 is CLOSED and 7 tickets are still OPEN.
Email subject from registration to admins not UTF-8
Hi! Trying zoho webinars and noticed that the subject in admin emails with Scandinavian letter is displayed with wrong encoding. This is a with a ring, two dots and o with two dots. ÅÄÖåäö
Unable to unblock user 'sending' - suspicious activity
Had used blocked (IMAP, POP, sending) due to suspicious activity (think it was logging on over VPN, change of country in short time). can unblock IMAP and POP fine, but unable to unblock 'sending' - message saying 'contact support@zohomail.com'. don't know if email was sent okay as sending is blocked.... help please - what to do?
Writer Automate Update: WARNING!!
In the new update to Writer, when using the Automate Tab (merge docs, sign, or form submission), Zoho has made a change that you MUST select an Automate Template! Once you choose, you are THERE FOREVER!! NOT EVEN ZOHO TECH SUPPORT CAN ROLL BACK THE SELECTION!!
No recibo los correos electronico a mi buzon
Hola buenas tardes! Desde esta manana, no recibo correos electronicos de ningun tipo sin embargo puedo enviar correo sin problemas. Primera vez que esto me ocurre.
Journey editing screen - tracking panel obscures main window since Zoho One interface update
Now I've upgraded to the new interface for Zoho One, the tracking panel (the bit that lets you track which leads are in the Journey) won't disappear. As far as I can remember, you used to click on the little bar chart tab and it would minimise to the
activity tracking
Hello, We have faced some issues with zohoMarketingHub lately and the issue is being that a lead can't enter the journey more than once. We want to send emails to our leads, currently we are planning to send them through zoho crm but we still want to use the tracking system that MarktingHub is providing. Is there any way to embed those tracking links inside our email templates so we can track when a client opens the email and interacts with the content in this email? Is there any workaround?
Not receiving e-mails from all form submissions
I have a Zoho from on my site where users can request to speak with me. If multiple users request this within a short time frame (unknown) I don't receive all of them. The form data shows up in my "reports" tab, but no e-mail ever shows up. So far I have
Zoho SalesIQ slows website load times down
Hello, As Zoho should know, it's important to load a website fast for SEO. Once we add Zoho SalesIQ code to the website the load time and Core Web Vitals within Google Search Console turn very bad results. This negatively affects our SEO and rankings
Creator scan barcode won’t focus
I can’t get the camera to focus on the barcode or QR code about 90% of the time I am trying to scan something. I’ve tried single and double tapping the screen. I’ve tried moving the barcode closer/farther from the camera. I’ve tried different lighting.
Has anyone else experienced some strange behavior with Strings in Deluge recently?
I have a picklist item that I match to a string value in some if/else statements. Example: if(input.picklist == "Test") { info "Foo"; } else { info "bar"; } When input.picklist = "Test", I still get "bar" . I had two separate statements that
Update a related record
We have added an "On Behalf Of" field (lookup field to Accounts) to the Sales order for Agencies or Head offices that are booking on behalf of one of their clients or child companies. However, we're using canvas to only show the related records on the
Massive data erasure from a field
Hello, I've been manually collecting birth dates from my Facebook friends and entering them in CRM for a year, each day. I recently realized that I was entering birth dates that I already entered in the past. To my shock, hundreds of records got that
Installation on Antix Linux
Having problems installing Zoho Notenook on Antix Linux, 32 bit. Understand that this is a relatively obscure distro. Thanks for any pointers.
Translation Button Fails to Appear
Hello, I work with a team of English and Chinese speakers. We have found that the button to translate a message fails to appear in the following circumstances: -There are both English and Chinese words in a message -The message is a reply to another message,
Email missing in Zoho but showing up in Outlook
I have an email that is missing from Zoho but I can access in Outlook. I know the email still exsists because I was able to forward it to myself from Outlook and then it showed up in Zoho. I am concerned this may happen with other emails. Please advise.
Agenda can't be found when I try to create Caldav agenda in Thunderbird
Hello there, I did everything explained here https://help.zoho.com/portal/en/kb/calendar/syncing-other-calendars/articles/setting-up-caldav-sync-in-zoho-calendar#CalDAV_sync_for_Thunderbird_Lightning But when I fill informations, it says that no calendar
invalid_response_type when trying to do server-to-server auth
Following the guide at https://www.zoho.com/crm/developer/docs/api/v2/self-oauth.html and I make the following request with `axios` via nodejs: { url: 'https://accounts.zoho.com/oauth/v2/token/self/authtooauth', method: 'POST', data: { client_id: '1000.790EWJK06E04Y2DYNGTXDNMNF2UIZH',
Connect Zohodesk to Instagram - not possible
We have connected Zohodesk to Facebook without a problem. However, our Instagram account uses a different email/login which is NOT associated with any Facebook account. Whenever I try to connect (even a different brand) to Instagram it brings up the Facebook
Goals and Heat Map numbers Don't match
I run multiple white-labeled sites and have found some major discrepancies between goals and heat mapping in PageSense during the same span of time. I have attached some images of these differences in one of our white labels, but it is happening in 5-6
After Bank Reconciliation, attaching of file to payment not allowed
Hi, Has anyone experienced not being able to attached a document proof into the payment receipt after matching bank Recon? If after bank recon, attachment is not allowed to be uploaded. Then it defeats the purpose of giving a document proof for a transaction
Calling a standalone function via API not wroking
Hi, I've defined a standalone function called test_function to which I'm doing a POST requset via Postman. Getting this error: { "code": "INVALID_TOKEN", "details": {}, "message": "invalid oauth token", "status": "error" }
Quote & Invoice issues - converting,
Dear all, I have been working on integrating Zoho at my small company. Although the beginning was simple and user-friendly, I set-up the first modules with no problem at all. I then upgraded to professional, there, it started... I now have problems to
Deals data (not) loading
Hi. I cannot see any detailed information for Deals, contacts etc because they all show as loading. See image. i tested in another browser and/or clear the cache/cookies but dosnt help still showing loading..... this effect all the accounts. how to
Cannot change sender's name and edit profile
Dear Sir, I unable to change the sender's name of my email account. I logged in to my mail > Settings > Send mail as > Edited the name The name is saved but when I send the mail, it displays my previous sender's name. Also, I am unable to save my profile with new details. Mail > Settings > General > User Profile The changes are not saved.
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