Integrating CRM: When updating/creating record, how can I map the options selected to options pre-defined in CRM?
Dear All, I have made two forms in two different languages and I have integrated them with the CRM by mapping fields. So far, so good. The problem I am facing is that the form is adding the information to the record as it is and I can not find a way to map the sub-field options in the field. This is creating duplicate and tripled values becasue the option on the form is not exactly the same as the options in the CRM. The reasons to this are: language and that in the form is more detailed the option;
Zoho mail default avars have inconsistent appearence
By default zoho mail has an avatar with the email initials on a colored background. But the background randomly changes for each email in a thread regardless of the email address from which it came, making multi-email conversations hard to follow. For example, these 3 emails in a thread are coming from the same email address, but the avatars are colored as if they are coming from different accounts. And the colors don't even persist through reloads (same thread after a reload) Is there a way to make
something went wrong while opening this attachment
getting this when trying to download attachment from ticket; Oops, something went wrong while opening this attachment. Please wait a minute or two and try again. How to resolve pls?????
Zoho mail not working after Windows update
My laptop just did an update and now I can't get past the load screen when i try to sign in. Mail on my other devices are fine. Is there a number I can call? I can't be the only person this has happened to.
Is Zoho Mail currently down?
Is Zoho Mail currently down? September 29, 2020
Custom Button causing issues with 'Created By' Field
We have a custom button made that creates a new Deal in the Deals module based on information in the contact module. However whenever it is used the 'Created By' field is always the owner of the app and not the person who pressed the create deal button. Is there a way to fix this issue? Thanks
Desktop notification settings are not clear
Hi, How are desktop notifications - also known as browser notifications - handled by Zoho Desk? I have staff who are not agents, but high-level, and they want to receive desktop notifications only when a ticket is assigned to them. They are not interested in email notifications. There is no separate option for desktop notifications that I can see. How can we ensure that they receive such alerts? We tested and they didn't receive it, even though the option to do so is enabled in their browser (i.e.
Zoho mail is crap in Microsoft IE explorer
There is unbelievable that zoho mail just can't open it in Microsoft IE, my hard drive was keep running running running, and it was almost burn (I am just trying to describe, but my it was taking workload for my hard drive a lot). I actually feeling that I am expressing so much then Zoho mail might ask me to shut but this is completely fucking ok as this is the fact! Because thing is not solving, that is why I need to use such polite for greeting.
Workdrive sheet error "deleted or does not exist"
I've been connecting multiple Workdrive sheets to my Zoho analytics account to create client dashboard reporting. All sheets have been created exactly the same. Most of the sheets are loading fine. But I have 2 or 3 that I repeatedly get a message that the sheet doesn't exist or has been deleted. Has anyone else experienced this or know how to fix it?
Sending failed;Reason:554 5.1.8 Sender Address Blocked
Hi There, please remove the block on our mail account. The adress is: portal@rarus.ua Thank you !
Zoho Writer desktop app in MacBook keeps closing open document
Whenever I open another app, the open document that I was working on automatically closes and I need to reopen it again and again wasting time in loading the document.
Function to change status of shipment after 3 days
Hello! I am trying to make a function that through a workflow, changes the status of the shipment to "delivered" after 3 days. The 3 days time is made with the workflow, but the update function is not working. When I try to debug it always give me this error: Check and update the code in line 13 as there is a Exception : Value is empty and 'getJSON' function cannot be applied This is the code. Can someone tell me what I am doing wrong? salesorderID = salesorder.get("salesorder_id"); organizationID
Adding second email address/account
Hi Zoho team, We're using the free account at this moment in time and would like to add a second email address but are running into problems setting it up the primary account (not admin) is info at freudenha dot us and we want to add rob at freudenha dot us but if we click on Add Email Address under My Email Address a OTP is sent to the address we don't yet have access to. Thanks for any assistance
Spam email but I can not add to Blacklist
Hello, I have open a ticket about same problem previously but still troubling with spam emails. The sender address is not correct email format, so it is not possible to add blacklist. Pishing sender addresses like: "office@koser" or "amazon@localhost" Please advice about how to block this rambling spammers Thanks emre Received-SPF: permerror (zohomail.com: Error in processing SPF Record) client-ip=165.84.180.33; envelope-from=xqaz@amazon.co.jp; helo=amazon.co.jp;
Authentication-Results: mx.zohomail.com;
spf=permerror
Select which Thank You Note to send when regi
Good morning, I created several templates for the Thank You Note, when I acknowledge a payment, but I don't see how I can select which Thank you Note to send. I have just registered a payment and the Default Thank you Note was sent. I couldn't select which template I wanted to send. How can I do that?
I was updating email settings in Zoho Recruit and a form is now stuck everytime I login
I was just updating email settings in Zoho Recruit and the form got stuck in the navigation bar and hasnt moved
Error 451 4.7.500 Server busy to Office 365 Busisness and Outlook accounts
Hi, I started noticing some email getting marked as spam from Microsoft services. Office 365 for Business and Personal accounts. Currently it's not even being sent, I just get this error 451 4.7.500 Server busy This is an error that I've received (oculted the name of the email, left only the domain part) This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Fri, 24 Aug 2018 18:23:41
Conta Zoho no outlook não envia e-mail na opção Responder
Por favor minha configuração pop no Outlook está perfeita, porém só consigo enviar e-mail, na opção de e-mails novos, não consigo responder um e-mail o destinatário não recebe, porém vai para a caixa de enviados o que pode ser?
not receiving email and MX not working
I was setup well and was running good. suddenly not receiving email now. looks my MX not working but have done setup at my domain DNS. please help
Is Online fillings via HMRC working for everyone? Books UK Edition
Hi Everyone, It would be interesting to hear if I am the only one having issues when filing vat returns to HMRC using Zoho Books UK edition. Currently getting an error saying: Token refresh failed. This may be due to the de-authorization of applicat
Problem with multiple 'for each' statements in workflow
New to ZC and almost a novice at coding. I'm mostly getting along fine learning Deluge through the documentation and googling, but I'm completely stuck on this one. At line 22 I get the error 'Variable Actual_Work_Time does not exist in Activity_log'. I've tried every way I can think of to specify that 'Actual_Work_Time' is in the form Projects (not the subform Activity_log) but it won't accept any. Forms/fields (only for as far as the problematic line): Projects (fields Total_Project_Time_Actual)
incoming emails- rejected
Hello, please can somebody help me? My mail suddenly does stop to work and I do not know what to do. I can not receive any email and there is a note: Recipient address rejected: User unknown in relay recipient table I have deleted all my emails but it did not help at all. My customers letting me know it is not possible to send me an email it is returned. Please what should I do? Thank you
Can t send mail on specific domain
hell today we have problem sending emails on specific domain like: gabrijel.com, belimed.com or kovintrade.si we have get error -----Original Message----- From: mailer-daemon@mail.zoho.eu <mailer-daemon@mail.zoho.eu> Sent: Tuesday, September 29, 2020 10:51 AM To: info@vovk-inox.si Subject: Mail Delivery Status Notification (Delay) This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received
Curl: invalid value passed for authtoken
Hello there I signed up today at zoho.com and tried to generate few invoices as a test. I generated authtoken using link provided in the documentation and called following command: "curl https://invoice.zoho.eu/api/v3/invoices?authtoken=9fb16****" (hidden for security) I tried both on bash on linux machine and cygwin command line in windows. Unfortunately, zoho returned: {"code":14,"message":"Invalid value passed for authtoken."}. I tried few times generating new authtoken, deleting old ones, but
Zoho support not responding
I've sent several email in the past month through the help functions in both creator and CRM yet have not received no replies, I have resolved each issue except for the most recent one myself. Could someone at Zoho look into why this may be happening? Thanks.
Need to recover old SENT emails that dissapeared
Hello I needed some emails I send back in 2018 to present them in for a judge in a trial, and when I went to check all my sent emails I cannot get older than 2019 and I didnt' deleted them. Why is this? I need to get some specific emails I sent in 2018, from february until ending year.... Is there any wayt to recover these emails I sent? Also, why did these emails delete? I didn't delete them myself? I would really hope you can help me since it's extremely important
Zoho CRM Calendar
I want to automate the process that when a new lead is created an event is created in "CRM Calendar" of selected user. I can create an event on Zoho calendar but don't know how to access the CRM Calendar. I have synced the Zoho Calendar with CRM Calendar, i have automated the process of creating a new meeting when new lead is created but it does not show as an event on CRM Calendar. If i create the new meeting from meeting module it shows on CRM Calendar as an event.
Automating upload of an Account Image
Is it possible to upload an image to the Account_Image field in CRM? I tried this to copy an existing image to another record to another but it did not work... response = zoho.crm.getRecordById("Accounts", 000000000000000000); imageFile = response.get("Record_Image"); update = {"Record_Image": imageFile}; response = zoho.crm.updateRecord("Accounts", 1111111111111111, update); This did not work either (although admittedly the documentation for the .getFileContent() did say it returns junk from image
CommandCenter is Dead Slow
When CommandCenter was introduced, I was thrilled as I can finally do cross-module flows. While the concept is undeniably great, the execution is not. What I noticed was the supposedly 'Instant Actions' that I have set took a whole 2 minutes to be reflected!
Can't stop feed notifications for Task Assignment
No matter what I toggle for Task Assignment notifications, I incessantly get feed notifications about them. Our workflows do not need this notification to be enabled. What's odd is that this behavior sometimes manifests itself as an agent with "Agent Name" showing up as the department. This is definitely a bug. For example, the behavior we want to avoid is receiving notifications saying "Agent Name assigned a task in Support." After I disabled the notification settings, they still come through as
forward from Office 365 to zoho
hi team. I am forwarding from support@mycompany.com (office 365) to support@mycompay.zohodesk.com but when send email to support@mycompany.com not raise ticket. please help thanks, Tam
Integrating Zoho Orchestly with Zoho CRM
There doesn't seem to be any formal integration between Zoho CRM and Zoho Orchestly which is a real shame. The only integration one can do is to modify records in Zoho CRM but what if you need to view Jobs that relate to a CRM record? It's highly likely that Jobs are going to be related to Zoho CRM records in some way and an integration field in Orchestly that points to a CRM record would go a far way. One could build your own, but if you look at the Orchestly API there is no way to search for Jobs,
Domain and Email Authentication Across Zoho Apps
I'm trying to authenticate my domain, but got a message that it's already being used. Why aren't all the Zoho apps authenticated once you authenticate CRM? How can I do a blanket authentication?
TLS vs SSL
Hi there ! There is something I don't really understand regarding SMTP encryption. The documentation says that port 465 is for SSL, and port 587 for TLS. I have two questions : I am not an expert, but for what I know, everybody agrees that SSL should not be used anymore, only TLS is secure. Why offer the SSL option, then ? When I do some tests using openssl, it seems to me that : No encryption is available on port 587. And I get the error "SSL routines:ssl3_get_record:wrong version number" Port 465
the iPad app (landscape) has some overlap issue
Hello, Using Cliq on my iPad Pro, the french rtaslation shows one issue, when displayed in landscape... text is too long Hope this help,
zcrmsdk.CLException.ZCRMException: <exception str() failed> when trying to get fields on Contacts
Hello, I can’t figure out why this code does not work. The first five lines work fine and the print dir of the contacts_instance prints the last call but it fails on the last call. Code: crmsdk.ZCRMRestClient.initialize(configuration_dictionary) contacts_instance = crmsdk.ZCRMModule.get_instance('Contacts') print(dir(contacts_instance)) contacts = contacts_instance.get_records().response_json["data"] print(len(contacts)) contact_fields = contacts_instance.get_all_fields() Result: /Users/ddow/venv37/bin/python
ssmtp Authorization failed (535 Authentication Failed) on Linux
Hi, I've read many threads similar to this one, but none of them could help. I'm trying to send mail via `ssmtp`, but the command hangs forever or the following error is thrown: ssmtp: Authorization failed (535 Authentication Failed) Here is my configuration file: root=foo@example.com mailhub=smtp.zoho.com:465 rewriteDomain=example.com UseTLS=YES FromLineOverride=YES AuthMethod=LOGIN AuthUser=foo@example.com AuthPass=1111aaaaa11111111111111111111111= The account does not use two factor authentication.
Unable ro receive mails
The response from the remote server was: 553 Relaying disallowed...... Unable to recieve mails
Zoho is not reliable. period.
I started my trial period of Zoho one last week. The migration from Hubspot has been nothing short of a nightmare. Mail does not work - CRM it is confusing - Mail parse is a dinosaur - and list goes on. I have contacted support several times. - 1 email 5 days ago - no answer. - a second email 4 days ago - no answer - a phone call to support four days ago, they said someone will get back to me. - never happened. - an answer from first email was received yesterday after hours for us (9:25 pm). Telling
Zoho Form
The Zoho Form does not update the CRM. When a customer complete the form it states Sorry, there were some issues in submitting your data. Please try again later. The App also does not sync
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