Problem on setting data type from plain to "date and time"
Hi, folks. I have a table imported (and updating every hour) via API from my business platform. There is a column "CreatedAt" with a date and time of order creation. Example data in this column: 2020-05-28T02:10:35+0200 Seems normal, but ZOHO does not recognise this as a "date&time" column and imports as plain text. So, I try to set a new data type for this column. Here is how I do this and the problem I get. 1. Call the "change data type" command for a column, which is supposed to contain date&time.
Zoho social need to reconnect the social media channels, very frequently
Hi, We have an issue like very often our social media channels disconnect from Soho social. ask to reconnect. why this is happening? any fix for this? Thanks Sen
Cyrillic font rendering
Hi, there! After UI update with Lato Sans, Cyrillic renders not nicely at all with serif's. If Lato doesnt support cyrillic, can you please switch this at least for any system sans font? (Arial, Tahoma) http://i.crisp-studio.com/i/bf3396326ddffe9e4d55db317d40.png
Zoho IMAP glitch with Workspace Infomaniak client
So, it turned out that after I disable the IMAP completely there are no longer random scrambled character in our e-mail. Zoho says it is Infomaniak issue, when I asked Infomaniak they said it Zoho's problem. However, they way I see it it is my problem, since I'm the one who cannot see Customer e-mailing history, nore anything important related e-mails. Not to mention you can only associate 1 e-mail address to 1 Customer, but that is a "task" for another day. So, I think this glitch is your job to
Exception while generating Access token: ZohoOAuthException. Caused by : Access Token has expired.
Following the guide from the developer console and using the Java SDK (2.0.1), I was able to generate an access token - but for some reason it throws an exception saying the token has expired. It is quite clear from the logs (I have masked some properties): Dec 17, 2019 4:50:56 PM com.zoho.oauth.client.ZohoOAuth initialize INFO: Zoho OAuth Client Library configuration properties : {minLogLevel=ALL, currentUserEmail=support@een.com, client_secret=client_secret, redirect_uri=http://www.example.com/oauth2callback,
Criteria Deal "Closing Date" not appearing in Analytics or How to KPI closed deal this quarter
Hello to the community, I am going nuts on this one, I am trying to get simple KPI to display on my "Analytics" dashboard pannel : Value of the deal closed this quarter. I just cannot figure out how to it. Support sent me a picture on how to set the KPI but they use the "Closing date" criteria and I don't have. Here the support capture and mine. Am I the only one ? Do you see the "closing date" criteria ? The support KPI My criteria list
Apparently, there is no reasonable or feasible way to mass update a record's related list
I have a module called “Properties” I have a module called “Segments” each Segment record will have a related list of several hundred properties and each property may belong to more than 1 segment (yes it’s a multi-lookup field) Lets say I have a Segment record called “Chenai-Krishna” and I need to select several hundred properties to add to its related list “Properties” below. My problem is there is no way (and definitely no good, simple or reliable way) to select a few hundred Property records
Google Sheets to Zoho CRM Deals
Hi, I am trying to get some comments from my Google Sheets into the Deals module in CRM. This is the error I get: "Zoho CRM says 'unable to process your request. please verify whether you have entered proper method name, parameter, and parameter values.'" I have attached the flow image and what it consists of, and also the GS comment I am trying to add in the deals module. Am I doing something wrong?
ZoHo Docs app Ubuntu doesn't redirect.
Hi I am using the Dutch ZoHo docs app for Ubuntu. It is my first time I want to use it. I have to give in my mail address, password and after a click on a button a number send to me by phone message. Then the app say Redirect to application.... Press here if redirect doesn't work. I press, nothing. So, ZoHo docs is an application that doesn't work so far.
Unable to process your request
Hi, Non of our users can access Zoho Desk. It's gives the following message: "Unable to process your request" The browser tab also shows 'Insufficient priviledges' What can we do? We need access urgently
Ip restriction
We meet an ip restriction of connection to our adminaccount name@domain.org we mistakenly have mi ip authorization with address x.x.x.x please remove this restriction on the admin account urgent urgent
Zoho Webinar
Hi Team, We have started using the Zoho meeting on a daily basis and are planning to host webinars weekly. We found a few critical issues on the webinar platform that negatively affect the experience of the attendees and organizers. We request you to update these essential features: 1. We usually have four to five co-organizers who talk. The attendees and co-organizers see one video at a time and not altogether on the screen. While this interface is present in meetings, it does not work on the webinar
Permanently disable Zoho pane in Outlook
Outlook 2013 on Windows 7 64-bit with latest CRM plug-in installed. Is it possible to permanently disable the right-hand Zoho pane in Outlook? You can close it but it comes back as soon as you select another message.
Emails not delivering to yahoo email id's from zohomail account
I am trying to send emails to one of my client's yahoo email id.But the emails not delivering and displays the below message. 4.7.0 [TSS04] Messages from 103.117.158.52 temporarily deferred due to user complaints - 4.16.55.1; see Can you explain why i am receiving this?
An "All day booking" in google calendar prohibits booking an appointment even after deletion?
I think I have found a problem... during my testing and trial? We use Google calendar as our main booking system, and want to add Zohobookings facility to allow customers to book a table. The Zoho Booking was fitting in well and I can see us using it, before I opened it up for a few friends to pretend to be customers...and they reported they could not make a booking as so many days they selected had "no slots" available?? I did not understand why? Here is the problem I have found... We will often
Unable to receive emails - relaying disallowed
HI there, I've changed hosting provider yesterday and since then I haven't been able to receive emails. At first I was getting this message: Each of the following recipients was rejected by a remote mail server. The reasons given by the server are included to help you determine why each recipient was rejected. Recipient: <natasa@milevvamarketing.com> Reason: 5.1.1 <natasa@milevvamarketing.com>: Recipient address rejected: User unknown in virtual alias table Reporting-MTA: dns; sa-prd-fep-041.btmx-prd.synchronoss.net
Form Locking Up and Inaccessible for A Few Mins on Dropdown Box Option Update
I have designed a form which is designed to help a customer choose a Machine and then select a matching product for that machine. This requires the form to via deluge to update the dropdown box's depending on the customer selection. The returned values are then used to populate fields on the form. I am using the customer portal to access the program as this is how my customers will connect to it. If I change the dropdown box selections, sometimes on the second or third time the form locks up, sometimes
Problem with my newly linked namecheap account to zoho lite.
Ok so first of all hello to everyone I am writting this down because im truly exhausted and frustrated with some of the issues i've encountered and basically lost an entire day. I moved my namecheap domain to zoho mail , got the lite package and im trying to use my domain to send and receive e-mails through gmail. All said and done when I first came to zohomail I used my GMAIL account to log in and make the purchase for the lite mail and now i don't understand why I cannot add my e-mail account to
The email address you have entered belongs to a different deployment/region. Please contact support@zohoaccounts.com for assistance.
Please Resolve the issue, while Creating Gmail eror showing The email address you have entered belongs to a different deployment/region. Please contact support@zohoaccounts.com for assistance. The email address you have entered belongs to a different deployment/region. Please contact support@zohoaccounts.com for assistance.
unassisted assist copy-paste credentials / autologin
copy-paste of credentials/passwords (Windows Login) does not work. We tryed with the Windows Application, HTML5 and ActiveX setting on Web. We update many systems during night. it is a pain to type passwords like this by hand every time: a%P$6=^4VxSkUFX$ We need a workaround or a autologin function like other softwares do like Teamviewer, ISL Online and so on regards Marc Hugi
SQL Statement didn´t work
Dear community, for this SQL Statement: SELECT "TIME_PROPERTIES für USER"."USR_NAME.NAME", "TIME_PROPERTIES für USER"."TIME_PROPERTIES.Date", sum (case when "TIME_PROPERTIES für USER"."TIME_PROPERTIES.Date" = '2019' then "TIME_PROPERTIES für USER"."TIME_PROPERTIES.QTY" else 0 end) as "Summe 2019", sum (case when "TIME_PROPERTIES für USER"."TIME_PROPERTIES.Date" = '2020' then "TIME_PROPERTIES für USER"."TIME_PROPERTIES.QTY" else 0 end) as "Summe 2020" FROM "TIME_PROPERTIES
Zoho mail no longer works with Outlook on Android devices
I have been using zoho mail within outlook on my android phone for many years however this past 6 months my zoho mail account keeps getting deleted from outlook. Each week I have to re add the zoho account. This has been a real pain. Now however also I am unable to even add it. I see on the internet many others are having this same issue. What is the problem please? This is a huge inconvenience if I can not access my zoho mail through outlook. Thanks
FEEDBACK PROBLEM ON SALESIQ AND DESK
Dear Users; Please check all your stuff about SalesIQ and Desk if you collect feedbacks through chat. If you think you are very good at welcoming and satisfiying customers accordingt to DESK reports. Im sorry but YOU ARE WRONG. SalesIQ feedbacks are not correctly synchronised to Desk. If your customer gives your agent a sad face; you will see it Happy on Desk. So all your reports from DESK are rubbish. We had this issue on web chat, desk team said it was solved but none of the data are updated on
Due Date - Format
When creating a task, the format say MMM and D Should it say MMDD 05 for May 12 for Day
Not receiving emails from the same domain
Hello, there. Recently, I had installed WordPress on my site. While I was installing some plugins on my site, there came a WordPress Error saying that My site had a critical issue and I needed to check my admin email for further instructions. I had set admin@mysite.com as an admin email.
Response due date fulfillment should take public comments into account
Hi, The "Response due date" fulfillment should also take public comments posted by the agents into account, not only sent emails. Currently you are forced to send an email to fulfill the SLA. Best Regards Daniel
Zoho CRM Office 365 integration
I am the Superuser for Zoho CRM and have installed the Office 365 integration. This has given me a Zoho CRM Contacts folder in my Outlook, both in the 365 version and also the desktop app. But none of the other Office 365 users in my organisation can see that Contacts folder. They can't view the addresses in there and when they start typing a name or address, it doesn't pop up as an option for them. Only for me when signed on as my self. What do I need to do so that the other Office 365 users
Cannot resume failed email migration
I tried to migrate my emails from gmail into zoho which failed due to space issues. I have deleted a lot of emails from gmail and now wish to resume migration, I click resume and get a message "Migration failed to resume". So I though I would delete the migration and try again, but selecting the user and choosing delete I get a message "User not allowed to delete in this state" - the status is suspended. So I cannot get out of this now, cannot resume and cannot delete it. Any ideas how I can start
Todoist says "Invalid temporary id"
Hello, I am testing a Zoho Flow integration between Zoho Projects and Todoist. I am simply trying to create a task in Todoist when a new task is created in Projects. I had some problems converting the date format, but I think I have the proper UTC format that Todoist requires. However, the flow is still failing on this error (see attached screenshots for input and out of the step that is failing): Todoist says "Invalid temporary id" Can I get some help troubleshooting this error? Thanks!
Downgrade to Free Version w/o wait for trial expiration
Please, help to downgrade to the free version of Zoho Desk. Thanks
Display Name in PO need to be removed
Frequently we've created a PO to vendor and drop ship to customer. Billing and Shipping Address are different Name Whenever we created a PO and it shows contact display name, attention and company name which is confusing for receiver. PO template does not have ${CONTACT.CONTACT_DISPLAYNAME} Here is the Example Billing Address: John Doe CBDCompany 5555 Main St New York, NY 11111 Shipping Address Jane Brown. ABC Company 1234 Main St New York, NY 11111 In Zoho Contact Primary Contact: John Doe Company:
Zoho site et Zoho one
BOnjour, Depuis que j'ai payé mon plan sur Zoho One et chargé l'application Zoho Site, mon site internet n'est plus accessible. Zoho site me demande de payer une forfait alors que j'ai dejà mon forfait sur zoho one. Comment faire?
Can't convert or open a Excel / ZSHEET file with Password
Hello there guys As the title implies we're having some issues when trying to upload/Convert an .xlsx file to .zsheet or even open it using Zoho Docs since I'm getting an "Unable to open file" when I double click (which seems logical being that it's password protected) Are there any plans on implementing a Password prompt when trying to open an Excel Sheet that already has a Password? Kind Regards Christian Lundstedt
Unattended Access, prompts for "Join Remote Support Session"
On a MAC. We have the unattended agent on it and up to today, it's worked fine. Now we get this:
video confrence
In setting up web meeting the video window is very small in bottom corner. for this is video meeting the whole screen needs to go between a app like power point and full screen video. how do i do this ?
Updating contact/account info in Z. Sheets, the changes are not replicated
Hi, I'm trying to fix the contact/account data we have on CRM using the Zoho Sheet view, which works well, but I noticed that all the changes done are not replicated to Desk automatically. (if works if manually, I go on the Desk contact and hit the 'Update from CRM' button. How come it's not automatically replicating?
Email address not found. Unable to send email as the Sales doesn't contain Email address.
I have created a custom sales module. In this I have fields for 4x contacts from a sales lead. This gives me up to 4x email addresses. Always the first contact email is filled in. When I click on "Send Mail" it gives me error: Email address not found. Unable to send email as the Sales doesn't contain Email address. The contact email fields are set as email fields. Not sure how to solve this so I can email via Zoho?
Zoho Flow date/hour format adjustment
Hello! We've been passing our leads from Zoho Flow to Zoho CRM by the integration, and we have a problem with the date/hour format in Zoho Flow. So the format supported in Flow always contains seconds, and in our CRM the field of time/hour that we want to map, can't contain seconds, so they are both not compatible. Is there any chance to change the format or "ignore" the seconds in Zoho Flow so they are equal? What we need is the following: dd/mm/yyyy HH:mm. Thanks in advance!
Sorting Departments in Knowledge Base
FYI, we had our departments custom ordered in the KB so our most important one shows first. I've been adding KB articles and notices the departments were not in the correct order. I changed the order of one department, refreshed our customer portal and they all went to the correct order.
Can' send/receove emails over 3G/4G (mobile network)
I have a curious problem: Whenever I'm not connected to Wifi, I cannot send/receive emails from my Zoho account. Other accounts from different providers work and general data/internet works as normal. As soon as I connect to Wifi, it works again. It just keeps saying "Checking for Mail..." and eventually times out. iPhone 11 Pro Apple Mail and Zoho iOS Mail app Mobile network: Three UK Mobile data is turned on and any other relevant settings are set correctly. Any ideas?
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