Form email not importing to zoho desk
I have the email field set to required on my form, set up integrations to desk. but sometimes the email address isnt imported into the ticket. any idea why this would be happening? the address appears in the entries for that submission.
ZOHO ACCOUNT GOT BLOCKED
Due to recurrent error during mailing, email sending from this account is postponed till the end of the day UTC. Error: !! Expected response code 250 but got code 550, with message 550 5.4.6 Unusual sending activity detected. <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a> To unblock <a href=https://mail.zoho.com/UnblockMe target=_blank>Click here.</a> errNo=25213 I have resolved the problem. Try sending the campaign again.
PHP SDK : 2 warnings and no response
Hello, I'm trying to connect to your API, I followed all your instructions from your docs (Register your application, Installation, Configuration, Token Persistence etc.. ) I decided to use File Persistence and tried to execute the "Get Current User's sample", by passing all of my credentials to the $configuration array. Here is my $configuration array : $configuration=array( "client_id" => "XXXXXXXXXXXXXXXXXX", "client_secret" => "XXXXXXXXXXXXXXX", "redirect_uri" => "XXXXXXXXXXXXXXX", "currentUserEmail"
Can't post to Twitter on some brands
Hi I have just started using Zoho social and have setup 3 brands with multiple social media channels. One of the brands everything works fine but for the other two brands i cant seem to tweet anything and keep getting the message.... 'We couldn't tweet that. Please try tweeting after 5 minutes.' I have checked the accounts and they are not blocked, I can login fine to them. Any advice please? Thanks Pete
CV Form to Client
I need to generate a document with CV data from each candidate to be send to the client. with my logo and watermark sign, and some data that I need the candidate fill in the application form and needs to be present in the CV that Im going to sent to the client. This info are: Educational, Profesional Experience, etc.
Work Hours auto-population and validation
I am setting up the work hours functionality and i have one question and one suggestion. I can not set as mandatory the field and i can not do it not even in the blueprint. Is there any way to validate this field or is something out of standard fields? i checked a workaround via a custom field formula saying if work hours < 0.01 return 'work field is empty'. I would then take the value and use it for validation in my blueprint but this solution hit a wall on the auto-population from Duration hours
2 paid accounts 1 inbox
I have been a customer now for a while. I own 2 paid accounts that go to 1 inbox. Lately, one of my accounts stopped receiving emails. The only way I can retrieve my emails is to sign out of one account and login to the other one. This defeats the purpose of having one inbox. Has anything changed lately? Everything worked fine until a couple of days ago.
Email accounts switcher layout BUG
Hi There´s a bug in my email accont switcher See here https://tinyurl.com/r9vr2ak How to fix it? Windows 10 Google Chrome updated
Automated email via CRM or Campaigns.
We've been testing sending emails from between CRM & Campaigns, following all their relevant instructions. CRM is far superior in automaton, delivery and engagement for our business. Both can be improved. Any hot tips outside of the manuals to help?
Unable to show video in webinar
In my past two webinars, when I attempt to turn on my web camera, it turns on for about 2 seconds and then toggles back to off. I've tried this in both MS Edge and Chrome. Before my second webinar, I started with a freshly booted computer. The co-organizers on the webinar did not experience the same problem. I am able to otherwise use my web camera for meetings in Zoom and MS Teams. Any suggestions on troubleshooting steps? Thanks, Scott
Email accounts switcher layout BUG
Hi There´s a bug in my email accont switcher See here https://tinyurl.com/r9vr2ak How to fix it? Windows 10 Google Chrome See here video with another BUG.. https://www.awesomescreenshot.com/video/7584?key=6a82c0f5012633a881c28a1501093632
Email accounts switcher layout BUG
Hi There´s a bug in my email accont switcher See here https://tinyurl.com/r9vr2ak How to fix it? Windows 10 Google Chrome See here video with another BUG.. https://www.awesomescreenshot.com/video/7584?key=6a82c0f5012633a881c28a1501093632
Zoom Webinar
Zoom Webinar have lot of issues. Audio and Visual does not work. Tried many times but it is a failure.
Unable to connect PhoneBridge app to Grandstream UCM (asterisk)
I've followed the steps as instructed by grandstream's guide: http://www.grandstream.com/sites/default/files/Resources/ZOHO_CRM_Integration_Guide.pdf This works OK for inbound calls. So far we've confirmed it's making new contacts in ZCRM for inbound calls, but it isn't using the CallID, just the phone number. It's clunky, but we can live with it for now. What I can't get working is the OUTBOUND using the phonebridge app. I've set it up on a testing VM (my W10 workstation w/ linux subsystem enabled).
Zoho Recruit does not allow associating a Job Opening to a Candidate
Hello, This is the fourth time I've submitted this ticket. I received no confirmation that my others were received and I've received no response, so I don't know if they were actually submitted. I used this page: https://support.zoho.com/portal/home/newticket And the Help->Contact Support option in Zoho Recruit. We just started using Zoho Recruit (we already had a Zoho CRM account). We are unable to associate Job Openings to a Candidate in the Candidates screen. When we click the associate button
How to refund to "Owed to Owner" account?
Ok this is a little hard to follow but bear with me. I purchased something on my personal credit card for my business (supplies for a specific client), and I recorded it as an Expense: Cost of Goods Sold, paid through the Liability account: "Owed to Owner". (I pay this off once a month). I later returned some of these supplies, but now I can't figure out how to record the return. It should be a refund against the Expense, debiting the Owed to Owner liability account. I think. I tried to use various
Getting Zoho Sign fields for CRM
Using Zoho Sign with a custom module, so can't use the extension. Use a webhook and Flow to send the sign doc with the default value of the fields set. When a document is signed, I want to check the completed fields in the signed document against the CRM fields. Seems relatively straight forward.... apart from my deluge skills just aren't quite good enough. I can get the data using zoho.sign.getDocumentByID. I can see the data I want, but I don't seem to have the skills yet to extract the field
Right nowzoho not support Asterisk/Avaya/Elastix anyone have solution?
HI, We have just talk to phonebridge department and agent said right now zoho not support Asterisk/Avaya/Elastix. We have use asterisk any one have solution to integration or guide how to? We need popup incoming and outgoing looklike zoho api can only log and click2call.
Mail sending blocked by ProofPoint
I tried to send mail this morning and got the following response: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. Mark_Gooch@lcca.com Invalid Address, ERROR_CODE :550, ERROR_CODE :5.7.0 Blocked - see https://support.proofpoint.com/dnsbl-lookup.cgi?ip=72.5.230.100 I clicked on the link to ProofPoint and got the following: This IP Address is currently being blocked: 72.5.230.100
Unable to receive the test mail for email templates
Hi Team, I was trying to send the test mail for the email templates but unable to receive the test mail on any of the mail ids. Please help me with my issue.
ZOHO Showtime Trial Version - HD Recording Quality Issue
Hello, I'd like to be able to use ZOHO ShowTime to record Webinars and send to clients, but the recordings on the Trial Version are poor quality. I thought the Trial recording was from the Professional Package (HD), so I'm not sure what is the issue or a solution. Even when I upload documents instead of using screen share, the quality isn't high. I'd like to convert to a paid plan if I can get better quality. Please advise... Thanks!
Can't access ANYTHING
Tried to open my app and get the error message "The page you requested was not found." I can't access ANYTHING. All my law firm documents are on work drive. What happened???
Adding Account Name
We are in need of the ability to add the account name either at sign-up or worst case scenario, after they have registered in their portal. We are a company that doesn't give support without knowing who the company is and matching it up in our sale or trial records. Not having the customer able to give this information is creating huge problems for us.
I only see 4 modules in de free version
Hello, I only see this modules: HomeJob OpeningsCandidatesInterviewsDepartments 1Job OpeningCandidateInterviewDepartment How can I activate the other modules? Like Clients?? thanks!! Paul
Annoying/ugly grey lines on header
UPDATE: Forgot to mention that this is happening on FireFox and Chrome. ORIGINAL POST: Been using Zoho Creator for a few years and always wondered about the ugly grey lines that appear all over the header (see red arrows in attached screenshot). Can you please tell me why they appear and how to make them disappear?
Opens by Location Chart not Supported - Map View
I have an active campaign. Click on Recent Campaigns, View Reports. Haven't changed any of the modules. Scroll down to "Opens by Location" module. Location Map the pin (map view is selected. Screen is blank with message of "loading chart. Please wait." Then message of Chart type not supported. (you can see to the left "FusionCharts").
Zoho vs. Zoom
I just ran a meeting with one other person using Zoho, and stopped it half way through to change to Zoom. The quality of the Zoom meeting was much better. The audio never skipped or stopped with Zoom. The video was also quite good. Why should I try to use Zoho, if Zoom is so much more efficient with managing bandwidth? What is Zoho's schedule for significantly improving performance, especially for folks that have slightly limited internet bandwidth, to better compete with Zoom. Please help me.
Zoho Developer Custom Solution - Dashboard Does not Load - Script Timeout
Team, After importing a .ds file, the dashboard for our Zoho Developer custom solution does not load. Every other menu item on the left hand column works, except for dashboard. See snapshot below: the load progress blue bard on top stays blue all the way and nothing loads. What may be causing this issue and what do you suggest as a resolution?
CRM Integration
Although there is currently an option to integrate Zoho Bookings to Zoho CRM it's very basic and probably unsuable for most companies. When you create a customer it does not take into account module layouts or mandatory fields in CRM so it will just fail. Furthermore when creating an appointment in Bookings there is the option to choose a CRM customer. When you do this Bookings then incorrectly updates the CRM name. It sends the full customer name back to CRM updating the Last Name field with the
Standardise Repeat Functionality
When creating one on one Bookings I can only choose to schedule the apointment on one occassion. It would be great to have the same functionality as Group bookings in which you can schedule the appointment on multiple occasions. We're scheduling one to one Spanish classes and if someone is studying 1 hour a day Monday to Friday for 4 weeks we have to enter 20 appointments, which is not fun.
Problems sending zoho mail via gmail
Transfer a ticket to another Zoho Desk account
Hello, I'm using Zoho One for 2 companies. In Zoho Desk, I need to automate a rule, but can't find how !! When a field has a certain value, I'd like the ticket to be transfered to my other Zoho Desk so I'll have important values like the name of the customer, email adress, and it will create a ticket in the transfered Desk Thanks for your help
Open Activities- CALL
Hello, My company has multiple instances do to different operations. We are seeing different views for "Calls" and i can not edit the field layout to mimic the preferred view. Image 1 is the one we want, image two is the other view showing that we would rather not work from because you have to actually call before saving. Any know how to fix this?
My RSS Campaign says it's running but did not send the campaign to contacts
My RSS Campaign says it's running but did not send the campaign to contacts. It looks setup properly, but was scheduled to send this morning at 9 am and nothing sent! HELP!
Search not working for certain users and certain terms
Some users have let me know that the search function is not working as expected, they get taken to a page that tells them that the 'Page cannot be accessed' and to contact the administrator. I did notice that the URL doesn't have the query string that usually gets appended when searching for something, but when they manually add something like `/crm/org[organisation_id]/search?=plants` to the URL, it redirects them to just `/crm/org[organisation_id]/search`, which provides them the 'Page cannot be
Mail Accounts Not Working
Hi Support Staff's, We are unable to receive any mail since almost a month. And have not received any response from your side to my previous mail. Also unable to access the admin account as well. Can you pls check and confirm us back. Regards, Sajith Harilal Manager Mob: 91200031/ 92222131 United Domain Projects P.O. Box: 3016 Postal Code: 111 Sultenate of Oman
RingCentral Call Transfers Dropping
We use the RingCentral integration, and we have an issue where our users are reporting that when a call gets transferred to them, it only rings once and before they have a chance to hit the green button and answer the call, the call drops and says "missed call". Apparently this happens every time.
integration use case
Hi, In our business use case, we have multiple organizations in Zoho Books which need to invoice from the same Zoho CRM login. We can easily invoice from the first synced organizations but we can't from the other organizations. I need to : 1. We need to invoice from at least 3 different companies 2. All potentials and contacts 3 companies are in our CRM I am looking for a workaround, which might take the form of a widget inside the Zoho CRM record? It could be a Zoho Creator widget which is linked
Can't connect Facebook page
Even though I am the ADMIN of this Facebook page it will not list the page to select it when trying to Connect To Facebook social account. https://www.facebook.com/gigglepets/ It's a business page. I am the owner and I am logged in properly to my facebook page. When I click to Connect to Facebook in your dashboard it only shows other pages and not the GigglePets page.
Email Blocked
I get this message: ERROR_CODE :554, ERROR_CODE :Blocked - see https://ipcheck.proofpoint.com/?ip=185.20.211.227 Reporting-MTA: dns; mx.zohomail.eu Cab you help us?
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