Razão:553 Relaying disallowed. Invalid Domain
I have this problem "Reason: 553 Relaying disallowed. Invalid Domain" and I can't send or receive emails ... can you help me?
Uploading PDF Attachments to Lead records using Zoho SDK v2.0.1.0
I am working on a c# application that utilizes the Zoho SDK v2.0.1 to create Lead records. Once the Lead record is successfully created, I need to upload the relevant PDF file as an attachment. Once the CommonUtil.ValidateFile() method confirms that the filepath exists and is of acceptable size, I call the UploadAttachment() method on the ZCRMRecord instance. The returned APIResponse object confirms that the operation succeeded (STATUS_CODE=OK, Status = "success"), and the included ZCRMAttachment
Quotation Management Installation stalled at "Setting up Application Please wait, while we work our magic"
I've attempted to install Quotation management about 5 times. Each time, I push the install button, push confirm and then I get this screen. I have let it sit on this screen for 12 hours and it still doesn't complete. I've restarted numerous times. No love. Anyone else see this? How do I get support from Zoho for this? Thanks, Dave
REST-API v2: search in CRM with ampersand
Hello, currently, we have some companies in Zoho CRM under the "Accounts" module. Some of them contain an ampersand (&) in the account name which makes it impossible to search for. E.g.: GET https://www.zohoapis.eu/crm/v2/Accounts/search?criteria=(Account_Name:equals:Buch Musik) works fine. But GET https://www.zohoapis.eu/crm/v2/Accounts/search?criteria=(Account_Name:equals:Buch & Musik) throws http error 400 (invalid query formed). I tried to escape the ampersand (\&), I tried to replace it by %26,
Ticket Email Notifications - Timestamp Mismatch
Hi there, We have noticed that when we receive the "FirstName LastName has submitted a new ticket" email, the times intermittently don't match. For example, the timestamp on the email header is different than the time shown in the email body section "A new ticket has been submitted by <user> at MM/DD/YYYY HH:MM AM.". See below: In the example above, the time is different by 3 hours, but some users have a time difference of 1 hour. The computers they are submitting the tickets from are in US eastern
All Attachments Sent through SMTP are Failing
For the last 2 days, no email with an attachment is processing successfully through the SMTP server. We have several Zoho accounts, and for any of them it is the same problem. I have one account that does not process through Zoho and through that account only can I send attachments. This is crippling a critical feature we depend on for using email. Please investigate what is going on. I can provide specific emails sent if need be.
The "Migrate from Google Keep" button disappears
I click it once, read the tutorial to download the data. When I'm ready, it's gone.
PhoneBridge Asterisk 13 CRM ZOHO llama pero no cambia el estado de la llamada ni se guarda
Buenos días, Me Llamo Jorge Zegarra, probe el PhoneBridge en mi ZOHO CRM, al hacer una llamada si suena un telefonó. No obstante no se guarda en la BD de ZOHO CRM ni cambia el estado de la llamada. ¿Sera posible algún cambio en la configuración u otro tema? Por favor necesito ayuda. Gracias
Can not import negative values to Currency field from Excel
The nature of our business requires us to import both positive (i.e. 100.00) and negative (i.e. -100,00) values from Excel into the Currency field when importing Deals However, when we upload an Excel spreadsheet, only the positive numbers are imported into the Currency fields. The Currency fields where the negative numbers are supposed to appear remain blank after import. We are able to manually add negative numbers to the Currency field, so it's not as if the Currency field won't accept negative
.ics file will not import
I attend a number of webinars via Go To Webinar, but the .ics files will not import into my Zoho calendar (or calendar.zoho.com). An error message from the bottom of the screen immediately pops up saying Import Failed. Tried to attach file to this report, but that won't work either.
Phonebridge and Lead/Contact Lookup
I've succesfully integrated Phonebridge/Asterisk with Zoho CRM and it's generally working. I'm running into an issue where leads created in Zoho CRM aren't available for the PhoneBridge integration until after some period of time 30 seconds to a minute. Is this configurable? Is there a way to make newly inserted records immediately available for phone bridge?
DNS changed and now my Admin Control panel asks to re-create users and groups ...
Hi All, I changed my DNS provider, and now it does not seem as if all is well - it is asking for domain setup again. I can still login to my accounts, and mail seems to be there, but how do I safely complete setup without losing accounts/mail etc. ? Regards, Sam
Zoho CRM Extension - Test Your Extension - Sandbox Instance - Missing Vendor Module
Hello All, We have developed a Zoho CRM Extension via the developer.zoho.com, which depends on Accounts and Vendors module . While trying to test the extension, a sandbox CRM instance like (https://plugin-extensionname.zohosandbox.com/crm) gets created with our extension components. However, we noticed the Vendor tab is missing. Our extension requires the Vendor module for successful test execution. Relevant screenshots attached. Is the sandbox CRM instance missing the module? Is there a way to enable
Mobile E-mail reply leaves incomplete draft visible
I have had this happen a few times and at first I thought I may not have sent the e-mail. On closer inspection, this appears to be the steps to reproduce it. Receive an e-mail from an external organization Begin a rather lengthy reply to the message using the iOS mobile app for Mail Return to your computer and open Mail Navigate to the "Drafts" folder where you will find an incomplete draft that contains a portion of the autosaved draft you were writing on the iOS app Navigate to Sent to confirm
Blocked account
Hello, Recently one of my email accounts got blocked for suspicious logins (I've used VPN). I tried following the steps described in help sections to deblock my account, but everytime I try to unblock outgoing mail for the account, it gives me a failure message. Please help? Thank you.
Changed my phone and now keep getting unverified messages for IMAP
Hi, I changed my phone over to a Samsung. Tried various server settings as I couldn't remember how I did it on my old phone. Been trying for hours now. Followed protocol on zoho help pages and it keeps saying unverifed. My account was verified 2 years ago and imap is switched to on in my account. Help please. It's driving me nuts. Can you just give me the configuration for my account to input into my phone for IMAP? It's a domain name. Thank you in advance.
Not Able to access API
Hello, I am a ZOHO CRM user is trying to access the ZOHO APIs to export Data from ZOHO CRM as Leads, Accounts, Deals & Activities. But when I try with API method I am not able to get the right API although I have followed API documentation. I tried running the APIs in postman as well which is not giving me expected response. Please note that I tried to access REST API as well as bulk APIs for fetching the details. I need to export ZOHO data to MySQL using Python. I tried with the Python SDK which
Emails removed
A user in my domain (username is karen@...) has found that she had a number of flagged emails that disappeared sometime today or yesterday. I've been unable to find any in her Trash or Archived emails. Please help me with recovery of these emails. Thank you.
downloaded app on macbookpro/all notes deleted!
Hi im so so disappointed. All my notes have been deleted after I downloaded the same app from the apple store on my macbookpro. Pls help!! Naureen
zoho assist desktop does not remember me
when i fill up the login screen of assist desktop, i can mark a "remember me" checkbox. i think this would help me, that i don't have to give all credentials again, when i start assist desktop 20 min later.... the browser plugin works very well i think this is a problem
Exclusão de e-mail acidental - Accidental Email Deletion
Por alguma razão a seguinte conta de e-mail luciano@jrsegurosesaude.com.br foi excluída. Não sei por quais razões mas eu não havia feito alterações nessa conta. Poderiam recuperar essa conta? Caso não seja possível recuperar o perfil de usuário poderiam criar uma nova conta com os mesmo login e restaurar o backup nela? Aguardo uma resposta. Obrigado! _________________________________________________________________________________ For some reason the following email account luciano@jrsegurosesaude.com.br
Invalid oauth scope to access this url on mobile version
We are using Zoho CRM and I receive this error message each time I open the app on my iphone. I also notice that the search results are weak compared to the web version. The web version provides more results upon similar search criteria. Am I missing data on the mobile version? Is there a feature to set the data refresh to automatic? How do I resolve this error message?
Android widget doesn't show notes
I choose the 4x2 widget but it only shows the button. My phone is Galaxy J1 6 (J120H) lollipop 5.1.1
SOCIAL MEDIA LINKS
To Whom It May Concern; What link would I (social media pages) that direct visitors to my pages? I mean; for example; (Facebook, LinkedIn, Twitter, Instagram social media) what is the page visitors go (so they don’t have access tom my Administration pages)? Thank you!
Send Email - <table>
hello, i have a form i which your fill ifnormation with products, quntity, price, etc, (you can select multiple products) and after you hit "Submitt" button an email is send with the detail in a table, but the problema y have its that all proctus, for example 4 products, are filled at the same row and i need to be filled in one row for each product. information is showing like the image below: next its my code if you could help me please: sendmail [ from :zoho.loginuserid to :Despacho_Realizado.Customer.Email,Despacho_Realizado.Customer.Email_2
This domain is already associated with this account (issue with new domain)
Hello, i'm facing a problem trying to register a domain i bought from Godaddy and trying to register it with Zoho email, appareantly someone did the proccess before It's registered with this email: "a*****o@d*****" (this is what appears when i try to register devspace.mx in zoho) I guess the previous owner of the domain used Zoho as their email plattform, but they aren't longer using it. the domain i'm talking about is: devspace.mx
2 tickets with the same ticket id
We did realize this issue when we were trying to link a new ticket to another one. The target ticket number does appear on 2 separate tickets. Both of them are about the same issue. One was created by the customer through the help center and the one was created when an employee did forward it to helpdesk. Also Desk did not allow as to link to the target ticket at first. The system displayed the error message which was informed to you yesterday by Harry Brant on the "Linking Tickets" post. Later on
Calendário de Grupo
Olá bom dia ! Quando crio um evento, no calendário de grupo e programo o envio de convite para um membro do grupo, o convite segue para todos os membros. Observei que existe uma caixinha com a descrição "Invite all group members" e tenho procurado desabilitá-la a cada novo evento criado, uma vez que no evento seguinte ela já aparece habilitada novamente. Preciso saber como fazer com que ela apareça sempre desabilitada e habilitá-la seja somente uma opção. O que outras pessoas estão dizendo
Can't use multi-select pick lists as parent fields
Is there any reason why we can use multi-select pick lists for dependent fields but we can't for parent fields?
AuthToken Generation Error
https://accounts.zoho.com/apiauthtoken/nb/create?SCOPE=ZohoCRM/crmapi&EMAIL_ID=[Username/EmailID]&PASSWORD=[Password]&DISPLAY_NAME=[ApplicationName] I had tried this url to generate AuthToken but inspite for entering correct username and password it shows "Invalid Password". Please help me as soon as possible. Thanks.
Zoho Books Language Error
We are trying to add Books to our apps and when we select our country Greece we get the following error: ZohoOneException: UNKNOWN_ERROR: Enter a valid code for language Any ideas?
I need a bot that fills one custom field
When the visitor opens a new chat, a ticket 1111 (for example) is created at my Zoho Desk. Well, after that, the chat opened pops with my bot. I want the bot to ask "Hello, what brings you here today?" and offer the following options of answers: "Bug", "Sugestion","Question". After the visitor selects one of the options, one human agent picks the chat and continue it. The deal here is that I want the field "Type" at ticket 1111 at my Ticket module (in zoho desk) to be filled with the answer the
Synch from 2 shopify stores not working
Hi, i have installed zoho inventory e connected my 2 stores shopify. Sync seems to be freezed, i have contacted the support but they didn't solve. Someone has some idea? I have also disconnected and reconnected the shopify stores, but nothings changed. Maybe should be better to try to reset all but i don't know if it's possible.
Error message when browsing activity list
I'm getting the below error message when browsing the "My Open Activities" list. There is one task on my list which I can't open. I think that I'm getting this error message after trying to open it on the sidebar and then trying to change the page number of the list. When I try to open this task on a new page then the system doesn't warn me but tries to open the page without success.
SMTP Connection Error
CLIENT -> SERVER: EHLO changeforabetterindia.in CLIENT -> SERVER: AUTH LOGIN CLIENT -> SERVER: cmVhY2h1c0BjaGFuZ2Vmb3JhYmV0dGVyaW5kaWEuaW4= CLIENT -> SERVER: U2F4ZW5hMjIyODcz SMTP ERROR: Password command failed: 535 Authentication Failed SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT SMTP Error: Could not authenticate. plz help with this
My Zoho cannot receive emails from GMAIL, it can from icloud
Hi - I cannot receive emails from google mail when I could once before. I have my domain name hosted with Azure (Go Daddy). I opened the DNS Advanced Management Panel in Azure to see my DNS records. I added a CNAME for Content Delivery Network a CDN pointing to my static website endpoint. All other MX records were there. However, when I went in to do Delegate DNS to Azure, and create a DNS Zone in Azure, my prior records were removed. I then deleted the Azure DNS Zone, and my original Zoho records
Zoho-CRM china domain API integration issue
I have created account on https://www.zoho.com.cn/ ie. Zoho's China domain for Zoho-CRM integration. and followed steps mentioned on https://www.zoho.com/crm/help/developer/api/oauth-overview.html. 1)Created account on https://www.zoho.com.cn/ 2)Created developer app on https://accounts.zoho.com.cn/developerconsole 3)As mentioned on above documentation page I hit https://accounts.zoho.com/oauth/v2/auth?scope=ZohoCRM.users.ALL&client_id=CID&response_type=code&access_type=offline&redirect_uri=https://www.lipsum.com/.
"invalid oauth scope to access this URL" when trying to retrieve info
Hi, I'm receiving "invalid oauth scope to access this URL" when trying to get curent user: $rest=ZCRMRestClient::getInstance(); $users=$rest->getCurrentUser()->getData(); I've tried two scopes: aaaserver.profile.READ and ZohoCRM.Modules.ALL None of them are working. Maybe someone can help. If need any more info - let me know.
Language capitalization
Hi, I just noticed in the language dropdown (found in my account page), language are written differently. Sometimes with Capital letter, some time not (español, suomi, français for example). Writing should consistent... thanks
China server and international server STUPIDITY!
Hello, I have just come to know that there is a "China data server". My business is based in China, all my settings are set to China, including timezones and addresses etc, right from the start. But I got my account from zoho.com which automatically gave me an international data center account. Never even informed me or asked my for a choice. For about a year I have been complaining of getting horrible speeds and user experience with Zoho and had conversations on multiple occasions and screen sharing
Next Page