Unblock Outgoing Mail
I have send only 5 mails and all the mail is regarding client update date to date project update then also my outgoing messages are blocked. If i can't send 5 mails in a 1min then it's not good for me. Kindly mention the reason and unblock my email id hardik@craigigs.com
Negative Payment Recording
Hi, I have client Payments such as a single payment contains payment for one invoice and also TDS deductions from multiple invoices. In such a case negative Payment value is required. How do I do It. Example: Payment Received: 13111 To be mapped against
Edit relationship form record
All, I need some inspiration as to how to make an intuitive way for users to edit a related record. The issue at hand is, that users per default are working with Form A in Report A. In form A there are relationship with form B. Users would often have to edit and amend the data in Form B while they work in Report A. However, as the current behaviour in ZC5 is that you can only view Form B, I am looking for ideas to a user friendly way of accessing and editing the related Form B. Mock-up of the missing
zoho assist desktop says offline
i just installed zoho assist on 3 windows 7 desktops in my office. it works fine on 2. but the third one it when viewed remotely via unattended access appears as offline. i know its not offline bc I can see it across the room. also if i am at it I can access the other pcs with zoho assist. ie they are not offline to it but it is offline to them. very odd. please help
Unclosable window
As soon as I enter our company project are the splash-screen appear: http://prntscr.com/oohozj And it's impossible to close it. Could you please help me in closing it as it's completely impossible to work when it's open and can't be closed? Thank you in advance, Dmitry Ogdal
Zoho Social forcing image resizing
We're currently unable to publish photos with our scheduled posts. We keep getting the error message "Please resize image to allowed size for (insert platform here)". But, the images are already the correct size as specified for each platform. Is this a bug, and if so, when will it be fixed? Due to this error we have to publish directly to each platform, instead of using Zoho Social.
Intermittent 404 File not Found
For the past 2 weeks I have had an intermittent issue where my home page will display a generic 404 File not Found error page. All other pages are available and my site's domain is properly mapped. Whenever I call support, they speak to a developer and the issue gets resolved within 2 hours without any real explanation of the root cause for the issue. After a day or two, the same issue occurs and the home page is not accessible again. I will call support and go through the same cycle with the
ring central pop up
Hi we seem to have lost the pop ups in ring central when we use a mac with chrome. I have uninstalled etc made sure no block pop ups have changed. Working great on safari but that browser brings other troubles with the fact that top day it will not open mail merge docs. I just want a stable browser that zoho likes. Please
Envio E-mail, mas não recebo
Boa tarde, por favor. Nós aqui do clubedosarquitetos.com estamos enviando e-mail, mas não estamos recebendo. Identificamos que o SPF não está Verificado, mas os MX estão apontando para o Zoho. Por favor, nos ajude a identificar o problema. ... Estamos sem email. Grata, Michele
G-suite and Zoho dns conflict
I use G-suite for two domain emails, but want a third one in Zoho. Added the DNS records into name.com and checked in mxtoolbox and everything seems ok there. However, i still can't receive emails in zoho.
Inbox not receiving mail
Hi One of the email addresses in my Zoho account is not receiving emails I have sent test emails to check The inbox not receiving mail is ross@targa.com.au My other address (ross.reynolds@sustainable-performance.com.au) receives mail okay Could you please assist in resolving? Thanks Ross
block issue
HI , for last 3 days i am facing this issue .. I cant send email more than 3 MB <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a> Use the link mail.zoho.com/UnblockMe to unblock pls help and advise what is the issue and kindly unblock my id .
Need help on how to create a ticket via the API - I keep getting an error?
{ "errorCode": "BAD_REQUEST", "message": "Bad Request." }
Creating an automated Employee Termination process/workflow/checklist
Hi folks, I am relatively new to Zoho Desk administration, but have been digging in hard for about 3 weeks now. One of the first problems I have come across is how to transport an employee termination process from our old ticket system to a similar method in Zoho Desk. I will try to explain as simply as possible. A representative from Human Resources fills out the new ticket form, and chooses "Employee Termination" from the "Issue Category" picklist I added to the IT department's Ticket Layout. Once
Blocked incoming mail
Hi! My previous hosts have caused my account to exceed the incoming rate limit by dumping almost 11,000 emails into the domain catch-all. Your support guys have un-blocked the account a couple of times but I presume it'll keep happening until the mail queue is processed. Is there a way to allow this volume of email to hit my inbox so that I can deal with it without having to raise a support ticket every 15 minutes? Or better still can you guys just black hole all incoming mail on my account until
Issue with Custom Fields In Custom template.
Hello Team Zoho, This has been a issue where we are unable to Change the column width of the custom fields individually when we are customizing template. It is always changing for all. In many cases there are custom fields which are not always of same width. There should be a individual column width for each custom field which has been added to transactions.
Finding fields that contain only a space with workflow rules
Hi, We are attempting to send automated emails to leads which are created by a form on our website, only if there is NOT any information added in the description field. Unfortunately, the form Zoho creates inserts the non-breaking space in the Description input, so we cannot use the ${isempty} check to see if a lead has not entered any data in that field. How can we check for the space character using the workflow conditions? Entering just the space character errors out with the message "Please enter
Zoho CRM integration not working in Creator
Hello, Our business relies on Zoho Creator integration with Zoho CRM to conduct critical business operations. As we reported 24 hours ago, a total failure has occurred with our longstanding integration. We were forced to spend substantial staff time yesterday implementing an imperfect workaround to continue operations and, despite continued inquiries to your help desk, we have no resolution and no update. We require immediate escalation and feedback. Our issue is that we are looking up CRM information
Invalid value passed for Rate
WHEN ENTERING A NEW ITEM IT GIVES ME THE ERROR MESSAGE-Invalid value passed for Rate. Need troubleshooting ideas. Crystal
Creator to sheets to books
Is there actually a way to let creator create a form that is then calculated into sheets and their results are then created in books as an offer I have such a use case where I can not get any further. Calculation in Sheets works great, but I do not want to include Sheets on the website, as this is not user-friendly in terms of responsive design on the smartphone. bg Martin
New Ticket button not appearing in multi-branded portal
We have one "main" Help Center and a secondary standalone Help Center (because we don't want the second form on the same URL). We are using the "Elegant" template, and we haven't made any changes outside of minor text edits. On the main center there is an Add Ticket button on the right, like this: But on our other page, the button doesn't appear: It appears fine on a ticket's page after you have successfully made one, but it still won't appear on the list page even once there are tickets present.
Is there AND condition in zoho survey forms logic
Hi guys, I have 2 condition if both the condition is true then only it should show a question the problem is i am not able to put AND condition
Mobile App and Web App not showing same records
Steps to reproduce issue: User1 creates accounts, contacts and leads User1 transfers the accounts, contacts and leads to User2 due to promotion User2 then shares the accounts, contacts and leads to User3 as read-write +related records User2 creates new leads and shares them with User3 User3 can only see the items shared by User2 IF User2 created them. If User1 created them they are not visible in the Mobile App. They are visible to User3 via a browser.
"Statement of Accounts does not exist" error with create inventory item API
Hi Im using Inventory v1 REST APIs to create an inventory item. this is my request body: { "group_id": 1668091000000285059, "group_name": "Pistachio", "unit": "qty", "item_type": "inventory", "product_type": "goods", "tax_id": -1, "description": "description", "purchase_account_id": 1668091000000034003, "inventory_account_id": 1668091000000034001, "attribute_name1": "Fried", "name": "Pistachio-Fried", "rate": 6, "purchase_rate": 6, "reorder_level": 5, "initial_stock": 50, "initial_stock_rate": 500,
Pasting screenshots to Community
Hi! Are you planning to add mentioned feature someday? We really miss that and many users don't want to use the Community module bacause of that :/
WordPress Zoho plugin - Invalid Client Secret and Warnings
Hello, I've installed the plugin and tried the configuration however i keep getting an error message saying that the client secret is invalid. I deactivated-activated the plugin several times with no help. I believe that the issue is related to the fact that the plugin attempt to modify the header with no success. When I hit authorize i get two warnings: Warning: sprintf(): too few arguments in /home/.../theme/.../framework/version-check.php on line 158 Warning: cannot modify header information -
Updating Records Using Databridge
It has been a while since I imported data using a local mysql instance, but I am trying to set something up right now. Anyway, on the "how do you want to import" part of the setup, I do not see an option to add new records and update existing records. In fact, the two options not greyed out at "add records at the end" and "delete existing records and add". With this, it seems like the best option would be the delete and add option. My question is - Is this a fast process? Based on what little online
reset my account
Hi, I have every little knowledge in the internet in general. I tried to create a bus email on Zoho to connect it to my Shopify store. I messed up. Don't know what went wrong. Is there any way I can deactivate my email on Zoho and restart the process again.
Desk pages cannot able to access after subdomain mapping
Hi, After a successful DNS verification via Cloudflare, now it seems to be the pages are not accessible. All pages under desk were showing 403 Forbidden with a unsecure url. After few minutes the error message changed to "The page isn’t redirecting properly".
Recover deleted account
Dear Team, We have deleted a username account through control panel. We need to restore that mail account with all earlier emails. Is it possible? . Now I have created a new account with the same email address but how to restore the emails of the previous account to this new account. Any possible way ? Need your assistance pls
Emails disappeared
Hi, The emails disappeared in director (at) schohariechamber (dot) com. Can they be recovered? Also, this happened multiple times, is there a reason in the log how they disappeared? The missing is from February to July 2019 Thanks,
Copying fields
I would like to create a custom function that takes the Phone, Mobile & Email field from a contact associated with an account whose Role is Manager (or any contact if there is only one for the account - not sure how to do that aprt) and copy that across to the Phone, Mobile and Email field for the account. How can I accomplish this? I have tried the below script, but I can see no way to find an AccountID field under Contacts that would tell me what AccountID I need to update. So I tried it with the
Issues with notification emails going as Spam email
Hi Team, Issues with notification emails going as Spam email please resolve my issue on urgent basis. Thanks, Shamsher Kushwaha
Problem with account activation
Hi, I have a problem with activation of an account of my CRM. When the user receives the mail for the activation and open the link to the moment of enter the password and click on "Create account", throw this message: "We can not process your request now. Try again later or contact support@zohoaccounts.com" I've already tried removing and re-creating the account, but it's still throwing me the same message. Can you help me, please?
Email error
When we send bulk email and then send a single email we always get an error message. ZR said its the back end algorithm thinking we sending spam. But this is not the case. Has anyone else experience this? Please see the attached screenshot
CAMBIO DE IDIOMA
Hola, en mi correo, veo casi todo en español. Pero las subcarpetas, y mensajes para ayuda etc, salen en Inglés. Puede alguien decirme cómo poner todos los comandos, carpetas y subcarpetas en español?
Custom Login Not Working
Hello, Am trying to create custom login for my company. I have entered the same details as advised in the doc in my DNS Manager, but still custom login is not working can you please help. Type: CNAME Host: Webmail Points to: business.zoho.in TTL: 1 hour. Thanks Jude
Unable to Receive Emails after configuring MX, SPF and DKIM
Hi Team, I have configured the domain gokulcapacitors.com with right MX, SPF and DKIM records on my domain. But when I try to send an email to info@gokulcapacitors.com it give me an error Invalid Address, Error Code : 550. Can I get the solution for this problem?
Horribly slow, emails delayed up to 1hour...
Is there a problem today? Our internal mail has become spotty,and terribly slow. Please reply with an update. This is yet another major issue that will be a serious factor in my choice of email server at the end of this calendar year.
IMAP synchronisation
Hi ZOHO, I have IMAP activated on my account and I access my mails from two devices. Until 11th of July everything was working fine. Since 12th of July I don't see any new mails on the devices. But I do in the web mail client. Can you help? Thanks in advance. Regards Tomasz
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