Activity log shows incorrect user nmae
We recently just start using Zoho CRM, All our users reports the issue that any activity log of each is shown as Rafal but it was not his action. Timeline does, however, show a correct user name. Can anyone advise what we missed, please? Best regards, Utis Ps. I adjust the question to remove attached pictures as I already received reply from Zoho Support team.
Zoho mail blocked by Aol.
Although I probably won't get a response for a week, I wanted to post the current problem we're having: Technical details of the failure: 4.7.1 : (DYN:T1) http://postmaster.info.aol.com/errors/421dynt1.html I looked it up and this is what Aol says: DYN Blocks 421 DYN:T1 The IP address you are sending from has been temporarily rate limited due to lack of whitelisting, unexpected changes in volume, or poor IP reputation.
Modifying (cloning) a Journey
Hi guys, Another little bug. I have created a funnel called "Slaughter Supporter Welcome Letter" which is basically an email drip-feed program. I activated it, and then decided to modify some of the journey (I want to add emails, etc). I clicked EDIT on the active flow and was told that the flow would be cloned. I confirmed that. So far, so good. However, the cloning process dialog just stayed for about 30min. This morning (about 20 hours later) it appears that the cloning is still in process.
Email accounts has been deleted
Hi, in my account pablosamayoa@claubit.com were created other email accounts, but that accounts were deleted. We need see the name of that account, there is a way to get that accounts name?
Can't upload images from SMS on an android
Hi I have images in my SMS messages that need to go to my workdrive. When I open the image and select the share icon it gives me the option to upload directly to Workdrive. I use that option and all seems to be working perfectly, it even let's me select the folder I would like to upload to. However, after selecting the files and selecting 'Upload' it goes back to the image, and nothing ends up in the selected folder in Workdrive. Please assist.
ZCRMRestClient Winform .net Framework 4.7.2 C# Error
Hi. Sorry for my bad english. I'm trying to use SDK ZCRM But ZCRMRestClient always "don't exist in the current context". I'm using Visual studio 2019 , winform application C# with framework 4.7.2 1. I had Installed SDK With Dependance (tool, nuget management, console) - Install-Package ZCRMSDK -> no problem it's appear in my project references (ZCRMSDK, Mysql, Json...) 2. I had registrer my application I had tried with app.config (config section settings / zcrm configuration) I had tried with declaring public
Filter with criteria from different modules
Hi! I would like to filter contacts based on their organization's information (link in a different table). It seems like Zoho CRM enables only filter based on the data points in the same module. Do you have any idea/suggestion to deal with it? Thank you very much. Romain
Attaching a Team Folder Document through CRM Email Paperclip that is printable **Scale Changes**
Hi there, when using Zoho One CRM, Customer, Email and attaching using the paperclip from workdrive the size of the document is increased. There is no option for the customer to print/download and also, if you rightclick to print, an A4 document has to be shrunk to 70% to fit on the paper. Please can you have a look in to this for me? Thank you.
Error changing my Zoho Account email address
Hi, I'm trying to change my Zoho account email address to my new business email. However, I keep getting an error that the email address already exists. The new email address is andrew@zenguestbali.com
Check in and checkout for multiple employee
Hello I am using the check in and check out API .It works fine but it works only for a single specific user because in the API i have mentioned only one employee's mapID ,but now i want to use the same API for multiple user.So how can i user multiple mapID in the check in and check out API Thank you
Images not working anymore in sheets
Hi. Anyone experienced this issue before? In a collaborative sheet with our client, all of a sudden none of the images work anymore... and we can't seem to find the cause of this problem. Now, we'll try to just find the images the re-upload them but I am afraid the same thing will happen again - which disrupts the workflow a lot.
Can't access mailbox
Greetings, I received a mail that my mail boxes are full and I can't access them to upgrade the storage. What steps should I take? I can't log in to any of my accounts nor reset the passwords. My domain is www.lf.com.uy The mail boxes are: ventas@lf.com.uy leofernandez@lf.com.uy lf@lf.com.uy Thanks! Marcelo Simonetti P.S. This is the message I'm receiving when trying to reset the password: Su dominio de correo electrónico está alojado con el servicio de correo de Zoho y puede que no tenga acceso
DNS Management
I am SO frustrated! I am trying to connect my domain to Wix and now I am not able to receive emails nor connect to Wix. I followed the instructions step by step and for about 2 days everything was working. Once I added another mailbox to my Zoho Mail then that's when everything stopped working. Is there any way to set my DNS settings back to the default settings so that I can start all over? Is there any free support available to check my DNS settings for me and set it back to the default settings?
Geographical information Systems
Hi Zoho The GIS method is poor on the system, could it be linked to a suitable satellite GIS locator with touch and capture technology for field asset collection please? we used sixmaps.nsw.gov.au to map our positions this week, but it is not a global provider. ESRI could be an option to consider? Cheers Michael
zoho docs crash on start, no warning, tray icon just disapear (windows 10)
zoho docs crash on start, no warning, tray icon just disapear (windows 10) here are the logs: please HELP! **************************************************************************************************** Fri Apr 19 19:12:43 2019Traceback (most recent call last): File "connection.py", line 196, in connect File "http\client.py", line 1392, in connect File "http\client.py", line 936, in connect File "socket.py", line 704, in create_connection File "socket.py", line 743, in getaddrinfo
More robust table function in Zoho Connect manuals
It would be helpful to have the ability to format a single column or row, for instance to add a background row to the table header row to differentiate it visually from all other rows. I find the table feature too basic compared to other online table builders.
I can not send emails but if I receive them
Today I opened an email account of zho, perform all the steps of the installation and I can not receive mails or gmail or Wordpress forms. I can send mails. I already deleted the MX and reinstalled them in my cPanel but I still do not receive emails.
Fetch Data
I have two forms Form 1 - enter employee details - which has fields like employee_id_1 (number type), Designation(dropdown) Form 2 - activity details - which has fields like employee_id_2, designation, activity details, location Now, I want to populate designation on the basis of input for employee_id_2. I have made this employee_id_2 as a lookup field from form 1 (employee_id_1) To fetch the records, i wrote the following script { temp_var= Enter_Employee_Details[employee_id_1 == input.employee_id_2];
Synchronize Zoho Report with Zoho CRM - Real Time
Hi, I am working with Zoho Reports and the requirement that I have is that all data loaded in Zoho CRM (Campaign, Opportunity, Sales, Products) be synchronized directly to Zoho Reports without user intervention. That somehow be done in the background.
I understand that there is the option of manual synchronization and it is limited to 5 times per day, but that alternative does not meet the expectations of my client.
What alternative solution can you recommend me?
Unattended Installer
Tengo un probleme al instalar el acceso desatendido en las computadoras que quiero dar soporte remoto, en mi cuenta ya tengo 7 maquinas que se instalaron y puedo tener acceso remoto pero cuando quiero aumentar mas maquinas o computadoras al finalizar la instalación del programa me sale una falla ya intente con varias computadoras y me sale el mismo error, pero cuando borro una computadora a la que tengo acceso remoto recién me deja instalar otra computadora para que tenga acceso remoto o desatendido
Auto Number not showing
I have added an Auto Generated Number field in the Deal layout. This is in a section which is displayed conditionally, only when the Stage is "Deal Won". Problem I am facing is that whenever I am creating a fresh deal or a new deal from Contacts, the order id is getting generated successfully, but whenever I am doing it on a deal already created, and trying to edit it and changing the stage and then saving order ID field is blank and shows n/a. Any idea why wouldn't it generate for existing deals?
Exported zoho Invoice does not reimport easily or correctly
Hello, When I export an invoice from zoho books I would except it to import back into zoho books 100% of the time without any manipulation of the fields or the data. This is not the case and is quite frustrating. 100's of invoices that I need to import
Ticket Search displaying wrong ticket status
When searching for tickets using the general search, the results page often shows the wrong ticket status. For example, we have a blueprint that automatically moves the ticket from On-Hold to Open when a customer adds a reply. The result page shows the On-Hold status, but when clicking the ticket it clearly shows open. This issue persists even if you perform the search again after just viewing the opened ticket. This seems like some sort of indexing issue, but I can't figure out how to get Desk to
Zoho One: Can't manage non-admin users
Purchased 10 annual licenses for Zoho One. Nothing but problems related to this buggy platform. The latest one is that when I (as Super admin) click on a regular (non admin) user in Admin Home (https://one.zoho.com/zohoone/securonet/adminhome#/users), it quickly flashes the "loading" dots, then shows "Select a user to view details." If I make a user admin, I'm able to edit the user record normally. We reached out via chat to Zoho, only to be told there is no chat support for Zoho One customers; we're
SalesIQ: Can't remove logo and icon
From https://salesiq.zoho.com/securonet/index#setting/company page, I cannot remove the logo and icon I've uploaded. There's no delete option showing.
About using S/MIME digital-signature in web and mobile Zoho Mail.
Hello! I am using Zoho Mail from the mobile app-andorid and I can not send digitally signed emails as I do from the web using the S / MIME settings. (I not have problems with the digital sign trought the Zoho Mail web version) ¿Do I have to activate or install the pk12 certificate on my mobile? I use both the web version of the Zoho Mail and the mobile phone but one email is signed and the other is not, this makes the receiver suspicious of the issuer as I am advising clients and suppliers to avoid
Additional Email IDs in ZOHO One
I'm Zoho One User. Currently only 1 employee. I want to have additional email IDs for using. like no-reply@xyz.com, sales@xyz.com I do not know how to proceed. Alias is not the solution. As it is cluttering my inbox with unnecessary emails. I'm ready to buy additional email liscences.
Unattended Support not Connecting
Hi, I'm having an issue this morning where I am unable to access any of my 50+ PC's on Zoho Assist Unattended. They are showing as Online but when I click on them they start to connect and get stuck on "Starting Support Session". Speaking to my clients, it seems they get a pop up asking them to enter Proxy details. They aren't behind a proxy. Please help, I need to help customers! Thanks,
Automate ZohoConnect data exports for industries with compliance regulations
A manual export process doesn't meet financial services industry compliance regulations. We need it automated so that it sends a link to a designee automatically at the designated frequency.,
Account note report - duplicate data
We enter notes to the accounts and we prepared an automatic report that sends the notes that are entered today. But, some notes are listed 2-3-4 times duplicately. The query is very simple, we just take the notes and order by note creation time but in report the same note is shown several times like the screenshot below.
Sync not working in anyway or any direction
Hello, I am running Zoho on 4 devices android devices and the web app. I am signed in to each with the same account and email. Yet none of them sync ever. Even if I manually sync using the app setting on the android devices there is still no transfer. How long does it take for notes to transfer. I really want to be able to use this app , however, without syncing there is just no way it possible. Thanks for the help, ~Tim
Shows won't work in Internet Explorer anymore?
I realize that explorer is an old browser, but to maximize compatibility I need this. It's one of the reasons we chose to use this platform, because it said that Explorer was supported. When I try to load a presentation in explorer it tells me the presentation cannot be found. The link works in every other browser. I tried embedding it on a page and opening that in explorer - same issue. Is anyone else having this issue? Is it a glitch or is Zoho discontinuing support for ie?
Notebook on Android crashes when trying to unlock notes, also on Passcode Lock settings
Hello, As the title says, Notebook on my LG G6 crashes whenever I try to unlock a note. I swipe left on the note, tap the unlock icon, Notebook closes by itself, and a message appears stating "Unfortunately, Notebook has stopped" with the option to open the app again. Reopening Notebook and repeating for any locked note gets the same crash. Notebook also crashes when trying to open Passcode Lock under Settings -> Privacy & Security. This also happens every time, including after restarting my phone.
Zoho Form NO ACCEDE A FORMULARIO
email is blocked
Hello Zoho Support Team, our email id with domain wonksknow.com is blocked due to Block Type:Mail rate exceeded limit. We are school and sending emails to many parents. Please unblock us. We need this email to work urgently.
Bounce to CCICSA.COM.MX
Hello, Some emails that I send to the domain CCICSA.COM.MX bounce. This is the error: Sometimes it arrives well ... However, there are few times when the mail arrives well: What could I do? Thank you
Email gone to white on black...like Incognito. Other features are normal. Then it said Too Many Tabs...???
Suddenly my email site went from white on black...normal...to black on white. All of the features under email are black. When I shut down, reboot, etc. Everything else on the site is normal. I had only begun to send some emails and set up templates when it wouldn't let me do anything else...Too Many Tabs???? Appreciate any input.
Missed chat history on user
Hi all, The user 82616 had 2 chats, but in his history we can see only one : chat # - 105130. the second chat # 105131 is not listed on his profile page pls find attached file.
Zoho Calendars sync to Android Devices
I could sync only one zoho calendar to an android device (Honor 8X) original calendar apps but not other calendars. Is there anyway to sync also other calendars into the calendar apps on android device like the possiblity of sync into apple calendar apps.
Cannot find posts on my instagram account
I am scheduling posts for confluencr, The posts are scheduled on Instagram, Facebook, and twitter they are visible only on Facebook and twitter, i cannot find my posts on Instagram although the post number shows Increase with every post, but i cannot find the post.
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