Email Status Indicator (replied and forwarded icons) not working
Hi, I first noticed this when using Thunderbird as my mail client for my Zoho mail, that when I replied to or forwarded an email, the icon next to the email would disappear almost straight away. I then did the same with my emails directly in Zoho Mail, and again, the icons don't seem to be working (they either don't change or disappear). This has meant having to check my sent folder to make sure that my emails have been sent. Any help would be appreciated!
Missing draft email
Hello, I'm missing an email that I was actively working on and had saved to my drafts folder. It basically just disappeared while I was working on it and is nowhere to be found. Is it possible to recover a draft email?
Not receiving emails...
I can't seem to receive any emails. I just set this up yesterday and received emails fine yesterday. Any ideas?
is anyone else having problem receiving emails?
I cant receive emails.. this is bad
You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance.
Hello, I create further users at siriuslabs.io. What's going on?
Emails from CRM going to Outlook prompt annoying message to recipient
Hi, I would like to send emails from Zoho CRM, but when the sent message is opened in Microsoft Outlook, this message appears, probably because of the tiny invisible image that has to be downloaded for the email tracking feature in CRM. Is there a way to keep the email tracking in CRM, but prevent this annoying message from appearing? Almost all my customers use Outlook, so I don't want this message to make me appear like a spammer. Thanks! Steven
Default field in Lead
Creating leads. All from same country/city. Want to set default values for these fields. Not obvious how to do it (from Googling etc.). This seems pretty basic.
No Secure Login HTTPS (ssl) on ZOHO Mail Custom Login URL...
Hi, I am aware of the earlier threads but the answers provided just try to avoid acknowledging the issue... When setting up a custom login page I don't see any option to use an SSL certificate. Right now you avoid dealing with the SSL certificates binding by serving plain HTTP. This won't work for long and most browsers will display a warning when trying to access HTTP websites, since they are unsecure. The issue is even worse since it contains the login form. Although you use an IFrame on HTTPS
My user is suspended but she deleted some mails
Hi, I can't unblock the account for brenda.villalobos@ritesamex.com in my Control Panel. She already deleted some mail. Can you help me? Thanks in advance!
535 Authentication Error - With Gmail
Hi I was using Zoho Mail through Gmail. Since today morning I can no longer send receive Zoho mails through Gmail - I get a 535 Authentication Failed error. I tried resetting my Zoho password but still it doesn't work. Please help
ios app doesnt show shared folders
the web app shows them, my imap email apps shows them... but the iOS zoho mail app doesnt show shared folders.
Switching between users on ios Docs/Writer
Situation: one iPad 4 users with their Zoho accounts working on a shared document Problem: when a user has edited a document with Writer on the iPad, another cannot edit the shared document on the iPad because Writer tells me : another use has logged in in Writer, please login with your Zoho Docs account and try again. When I logout and login again no success! I cannot see any connected apps on other users. My conclusion: when using the mobile ios apps for Writer/Docs with several users you cannot
Preheated
I would like to put the company logo, an image, as Preheated. Is ir possible_
Function stopped working!
Hello! Wrote a function to put one field value into another field within the same module. It was working then stopped suddenly. Would love some help! Code below: potIdStr = potId.toString(); mp = Map(); mp.put("Amount",value); update = zoho.crm._updateRecord("Potentials",potIdStr,mp); info mp; info update;
Signed up for standard subscription Zoho Assist but it still says free version
Hi, I have purchased the Standard Zoho Assist subscription - but when I go into a remote session and click file transfer - it says I am still using the free version. How do I set the subscription version as the default ? Thanks
Out going emails not working...
Is anyone else having an issue with outgoing emails not working when sent through Zoho. I did a chat and they said it was a known issue on their end. Just curious if this is site wide or just several users?
Changes to a Candidate.
Hi, When i am trying to make changes to a candidate and try to save, i get the error "UNAUTHORIZED TO ASSOCIATE". What could be the cause of this? As far as i am aware, this has always worked. Nothing has changed in our setup, other then that we are currently using the Beta version of formatted resume. Thanks for helping. Kind regards, Maarten
Domain without www is not working... how can I solve this problem
Anyone knows how to solve this problem? My domain is from domain.com. https://www.dfiforensics.ca This is my website... Thank you
Zoho SMTP not work
Hi, i am trying to send email through PHPMailer SMTP. code works fine in localhost, but not work online and give this error SMTP server error: Authentication failed i try to use application password as well, but it did not work. please help me in this issue Regards
Zoho Invoice - Timesheet entry sort order is inconvenient
Before, I think the default was sorted according to Date. In the last month or so somehow this has changed to Task order. And even if I sort by date, it resets itself next time I log in. I believe default should be date in descending order... i.e. most recent dates first. Or at least leave the sort order I set to last and don't keep resetting it to Task order Thanks
Why my campaign is on hold
Hello, I have created my campaign and ready to send it. But its still showing that your account is on hold. I am in big trouble. Please sort the issue or guide me how to do it so I can send emails. Thanks
CONTACTS ARE BROKEN!!!
I can't access my contact list and none of my contact come up when I try to enter a name.
Authentication failed in from Thunderbird
Dear Support, I am getting error message of authentication failed when ever trying to get messages in Thunderbird. Please help. The Error message: " Sending of password for user sandip@valuerdeb.com did not succeed. Mail server poppro.zoho.com responded: Authentication failed " Thanks.
Help! Since Friday we have been having issues sending an email to a group
We have group emails setup within our Zoho Mail. Example, team@companyname.com Since Friday, when I try to type in Team into the to field of my email, the group email address is not resolving. Additionally, we are having issues in Zoho Desk because our tickets which forward into Desk via a group email address are not being created. Please advise at the earliest! Thank you Renu
can login in Zoho mail account
I am getting an error
Oops, it seems you have not verified your primary mobile number yet. You need to have a verified primary mobile or email to reset your password.
I've created a new email and while verifying my number i got an error thats why i wasn't able to complete the verifying process. Now for re verifying i am getting Oops, it seems you have not verified your primary mobile number yet. You need to have a verified primary mobile or email to reset your password. And now the problem is that i forgot the password too. Please Help
api: https://desk.zoho.com/api/v1/tickets Unable to set dueDate as NULL
Hello Support, I am trying to use endpoint /tickets, but I found out that I am unable to set dueDate field as empty/null value. The API auto-fill the field even I do not pass any values for the field. Can you please help it? Regards Ryan
Zohomail is down
zohomail is down in Singapore
All appointments automatically erased from my Zoho Calendar
Hi, today all appointments in my Zoho mail since I started using it were automatically erased. I don't know what happened and I really need to have access to my appointments with my clients. How should I procceed????
Print mail not working with Chrome
Hi all! In the past few days (about ten days, after the last update), I'm not able to print my email and conversations from Zoho Mail using the browser Google Chrome. I have been using GChrome till the first day I use Zoho Mail and never had problems. After the last update of Zoho Mail (about ten days ago), when I click on "print" button inside the mail menu, it still opens the pop-up, but it remains blank, it doesn't show the text of the mail and the conversation and I'm not able to print the conversation
Multiple actions toolbar (Merge, Close, delete etc) disappears as you scroll in Google Chrome sometimes
Scenario 1) If you are trying to merge 2 tickets and tick one and then scroll down the toolbar disappears sometimes in Chrome as demonstrated in the above chat session. I have attached a screenshot to explain. Scenario 2) You are trying to merge 2 tickets where the second ticket falls on another page (>50 tickets) you cannot merge across pages. I know you can do an advanced search, but that is really clunky and time consuming and defeats the object.
recover deleted email for legal issue
Dear Zoho Support Team, I am the IT admin of our company. Now we are in a situation that needs your help. We are in a lawsuit that one of the email is key evidence. But the email was deleted a few month ago from account admin@wesharee.com (alias domain admin@housesigma.com). The email should be deleted after 2018-07-20. Please help me recover the email. If you need any other info, please let me know. Thanks! Reed
Mail server 135.84.80.216 found in dnsbl.sorbs.net
Sent email message is not delivered, because of error: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. *** INVALID_ADDRESS, ERROR_CODE :554, ERROR_CODE :5.7.1 Rejected 135.84.80.216 found in dnsbl.sorbs.net
gmail and zoho
So, I signed up today and somehow ended up with a zoho email instead of having my gmail (gsuite) email integrate. How do I fix this?:) Thanks in advance!
Zoho Project and Zoho Desk Issue
Hi Zoho Support, Currently my colleague access is having an issue. she standardize the account access with the same email for Zoho Project and Zoho Desk. However, she could not access the Zoho Desk anymore. The moment she logs in to the Zoho Desk. She receive "Unauthorized login to tihs portal". She tried to reset her password but receive the "No account present with mentioned email address" notification. What would be the reason the issue occured?
Run As Service Error -
I get this error when I try and Run Zoho Assist as a Service on a remote PC. I am evaulating this for use in my company. I have gotten it to work on a different computer, but I'm concerned by this. I did reinstall it multiple times to test.
Issue with Emails not forwarding into tickets
We have a major issue which started occurring on Friday evening where emails are not forwarding into tickets. I submitted a Zoho Desk Support ticket over the weekend but have yet to hear a reply. Can someone at Zoho please contact me back.
Email is not working as a responsive - iphone mail application
Email is not working as a responsive - iphone mail application
Vendor email in Zoho Report workflows
Hi! We have configured a workflow in Zoho Reports to send an Email when a Purchase Order is approved. This email is sent to the Vendor Email and other recipients. The email is sent to everyone but the Vendor, his email address is not included in the from clause of the generated emails. But the Vendor Email field is filled, it make no sense. It seems that the workflow is not taking the Vendor Email rightly. I have attached a screenshot with the recipients configuration of the email. Let me know if
ZOHO Books integration
We are using ZOHO Books and CRM in Germany. The integrated payment methods are PayPal and Stripe. Unfortunately it is neither possible to use the activated payment methods provided by Stripe like "SOFORT or Giropay" (except payment by Credit Card), nor is it possible to use PayPal Plus to provide our customers with the possibility to pay by EC/Girocard. These payment methods are the most common ones to pay online or offline in Germany; maybe all over Europe. We have to give our customers the possibility
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