Error at upload file in workspace
I have been unable to upload to a specific workspace since I get the message from those who exceeded the file limit. I already sent email to support@zohodocs.com but I have not had any feedback yet
Unable to assign new agents to call routing
I am unable to assign new agents to call routing that I have setup. Agent that I want to add has same permissions as every other agent.
Turn single line field into URL field
I recently had another company complete a data migration for us and the only way they could work around a weird data validation error and keep our LinkedIn URLs was to import them as a single line field. We now have all the data on Zoho, however, none of them are clickable and there is no data validation on them. Is there anyway to turn an existing single line field into a website URL field?
API: Receiving invalid JSONString when creating a new Contact using PHP
Hello, I'm integrating Zoho into our inhouse application, but I'm experiencing some issues with posting to the API. All of them being related to JSONString is invalid. And I don't seem to find a solution. Is there an online JSONString validator? My JSONString for creating a new contact: "JSONString" => "{"customer_name":"9a52ef41-df2b-42e9-ad8f-383f03208878","billing_address":{"address":"Foo 21","street2":"","city":"Palma","state":"Palma","zip":"77010","country":"Spain","phone":"099 999 999 999"},"contact_persons":{"email":"john@example.com","phone":"099
Vendor Payment
Hi, When making vendor payment through Zoho Books partnered bank should allow for multiple bills payment in single time. Currently i can make everybills in seperate payment. Regards Senthilnathan.
disable SPAM Filter
Hello there, We seem to be having a similar issue related in the following topic https://help.zoho.com/portal/en/community/topic/spam-tickets-29-8-2016 We have noticed that a number of emails from different customers are coming through and this is creating Spam tickets rather than standard tickets in Zoho Support. We already have a spam filter at our mail server level, could you switched off the spam filter Regards, Das
Access to CRM fails - "Secure Connection Failed"
Just received this message on refreshing page in CRM module about 30 mins ago and then 10 mins later saw same in FORMS module. Other modules as checked appear to be OK. Any reasons why this is happening as all CRM is now down
Cant check emails on OUTLOOK 2010
I have my accounts correctly working for years, and suddenly the stopped working on Outlook 2010. It´s popping all time the username and password for both imappro and smtp servers. I did ping to imappro.zoho.com and smtp.zoho.com and both get packets lost, have you changed the main servers?? Thanks Diego
Dashboard Metrics Don't Match What Is In Ticket List
The overview tab of the reports section list the current number of Open, Overdue and unassigned tickets. However, the number of open tickets reported doesn't match the total count in the "open tickets" list. Also the number of "overdue" tickets listed in the dashboard doesn't match the number of total tickets in the "overdue list". I understand that the dashboard is displaying over a certain historical timeframe, but even filtering the report to just today the metrics still don't match. How is
I got blocked: 554 5.1.8 Sender Address Blocked
Hi, I`m currently using Zoho email through Gmail. I follow all the guidelines supplied by Zoho on the setup and it worked perfectly until yesterday. I got blocked: 554 5.1.8 Sender Address Blocked I don't know the reason once I sent only around 10 emails. This is my main tool for work and I'm currently blocked to operate on a daily basis. Is there any way I can speed the unblocking process up? Moreover, how to avoid the same to happen again? Working on sales is natural to get the wrong email address
Evernote migration stuck at 44%
User email= griff@roymgriffis.com Thanks.
Pagination does not work in Notes API
When I send a request to https://www.zohoapis.com/crm/v2/Notes?page=1&per_page=25, API sends me back 25 notes. When I send a request to Notes?page=2&per_page=25 (page=2), API sends me back the same notes as in the first request. Pagination does not work in notes.
I couldn't go to email section in Zoho CRM settings - permission is denied (I'm an admin)
I want to change my IMAP configuration in Zoho CRM. Go to setup->channels->email and error message popped up - Permission Denied You do not have sufficient permissions to perform this operation. Contact your administrator. But the thing is that I'm the administrator. Please help me to solve this.
Error 4834 Invalid Ticket ID
I have been trying to make a simple getRecords request with C# code and I keep getting the error code 4844. I have refreshed my authorization token and checked accounts.zoho.com to verify the token is active. Any help would be greatly appreciated. The code used below is from the Zoho documentation. using System; using System.Net; using System.IO; using System.Web; using System.Text; using System.Net.Security; public class ZohoCRMAPI { public static string zohocrmurl = "https://crm.zoho.com/crm/private/xml/";
Can't Create A Piechart in Zoho Sheets
Hi there I'm having problems creating a simple piecharts in sheets. I have a column that tracks 4 different values. I want to create a piechart to show what's the percentage of each value based on the total number of entries in that column. In MS excel, I just have to highlight that column and insert a pie chart. When trying to do the same with zoho, I get 'No chart recommendations for the selected data range'. And when I select piechart, the preview on the right show's nothing. Would appreciate
Unable to sent / receive emails
Hi, we are unable to send/ receive emails since last week on domain rcapl.in. Kindly resolve at the earliest.
Perdida de Correos bandeja de entrada
Buenas noches. el dia 4 de mayo me enviaron unos correos con unas imagenes coorporativas y el 5 desaparecieron de la bandeja de entrada. No fueron eliminadas manualmente solo dos personas tenemos ingreso al correo. como puedo recuperar estos correos?? gracias
URGENT: Unblock Debian Mailing List
Hello, I'm receiving Debian Listmaster warning in regards to emails from the mailing list got bounced. Could you unblock please? Here's a report: https://lists.debian.org/bounces/Dsax501p1RePYmZ66AQZLw I already added all possible domain level white list in spam control but I'm still receiving such warning. This is Debian mailing list so it is trust-able. I'm on 36% over 80% kick score over 4 weeks. There's an urgency. Thanks. Regards, Holloway
Reports overview page doesn't reflect the "On Hold" status data into the graphs
We were able to see the change in our "First Response Time" and "Response Time" dashboards after creating a blueprint which includes the newly defined states which are in "On Hold" status. After examining different aspects of the "Reports" section we've found out that the "Overview" page does include some errors with the "On hold" states. The "Current Ticket Stats" bar has the correct amount of per state values but the graph itself and the graph section buttons at the bottom of the graph do not reflect
URGENT !!! Moved Folder in Webapp appear again synced from Desktop client.
Hello, we have kind of disaster. Desktop client dosn't work properly. Case 1. > I move FOLDER from TeamFolder to other Team folder. > This action is not synced on colleagues desktop > as result the folder is synced again from ther Desktop clients to cloud. and it creates FOLDER (1) the client is just not working. > Every time I start PC it start syncing folders from 0 and I see every time thousands of documents to be synced. > If Using Selective sync - Unselected folders still stay on desktop.
Desktop App Fails to Start
Good Afternoon, I have downloaded the app, uninstalled it and reinstalled it multiple times. Each time I finish the installation process: I get to an option and select it. The screen I was on closes and nothing reopens in its place. The program does not run any futher. My P.C. says the program is running yet I get no response when I click on the icon. I have not been able to get it started.
NO PUEDO ENVIAR CORREOS A DOMINIOS PROPIOS
Hola, Un saludos a todos, alguien que me pueda ayudar con este problema con Zoho Mail al tratar de enviar un correo me sale esto "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. ramiro.gallegos@bitdefenderecuador.com.ec INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.1.1 The email account that you tried to reach does not exist. Please try 5.1.1 double-checking
Not able to verify my SPF records
Please assist as I'm not able to verify my SPF records. I'm using cloudflare. Error- We are unable to get TXT record for SPF right now. If you have added the TXT record just now, please wait for 30-45 minutes for the changes to propagate and try again.
A message that you sent could not be delivered to one or more of its recipients.
Hi, Mails are getting bounced form third party local server. Getting the below error form Zoho. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: XXXX@doodlegrapics.com Unrouteable address Reporting-MTA: dns; host9.dnsfornet.com Action: failed Final-Recipient: rfc822;XXXX@doodlegrapics.com Status: 5.0.0
Breadcrumbs are broken and useless
When you work with a single department, the hierarchy is kind weird. Why does is it need to show knowledge base as a link in the breadcrumbs? That makes no sense at all. Anotherpoint is that the breadcrumbs last child is the only one clickable. While normally this one should not be clickable because that is the current page you are one. Every child before the last one is a category or a sub category and should be clickable. See this link, http://www.promotiespullen.com/opmaak-en-bestanden/bestanden/het-opmaken-van-bestanden
Left TOC menu doesnt work properly
I noticed that the left menu can be folded open and close. However when you click on a 2nd level nothing shows in the right panel when it also has a 3 level In the screenshot you "Opmaak & Bestanden" but when i click this while im in the section "Producten & Materialen" Nothing happens. But when i do this the other way around, so im in "Opmaak & Bestanden" but that click "Producten & Material" It does show the other level??? Nothing happens when i click the 2nd level "Opmaak & Bestanden" but when
EAS Push stopped working
I'm using Nine mail on android and everything has been working fine until a few weeks ago. After having mailed Nine they informed me that it's a server side problem, and indeed after looking through the logs I see that the zoho EAS server is returning code 8 for the pings which according to https://msdn.microsoft.com/en-us/library/gg663456(v=exchg.80).aspx means "Server misconfiguration, temporary system issue, or bad item. This is frequently a transient condition." However it never succeeds so it's
Nobody replies
Zoho says "Put customer service at the heart of your company."; but it doesn't seem to do that. They also have a live chat plugin that they don't use, at least I haven't found a way to contact the support team via chat. They should provide better support for their customers.
You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance.
Hello Support, I have the same problem. "You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance." My domain is @compassgotravels.com Please its urgent
Zoho Desk : Notification for Self Service Portal Issue
Hi Zoho Support, One of my colleague received an email from our client which the content is blank. May I know what would be the issue for this? Kindly clarify me with what details you need for this image below.
554 5.1.8
Hello! My mail is block, and i have this error code 554 5.1.8. Please unblock me as soon as possible. My address is info@taxisoffice.gr !
Managing, rearranging & deleting sub sections in the knowledge base deletes my articles
I was rearranging my knowledge base yesterday and i didnt new that Categories stands for departments. So i tried ordering all better to make more sense. When i delete some sub-sections i lost a couple articles which were in a sub-section of that. Is this a know issue? I lost quite some time due to this because the text editor is horrible to work with
Auto recurring activities keep populating in our Audit Log, is there a solution to correct this?
Recently we have seen four reoccurring events constantly appearing in our Audit Log. The constant update disrupts any review into our normal daily audit review activity. Any way to stop this?
I cant reach my zoho desk portal?
I was editting some articles this morning and all worked fine. Now i suddenly get this page when i view the portal? All was working just fine? Is there a solution for this?
Want to create Campaign from Creator
I want to create a campaign in Zoho Campaign from Zoho Creator. I wrote a function in the creator but I am getting an error. Here is my code: void Create_Campaign() { response = getUrl("https://campaigns.zoho.com/api/getmailinglists?authtoken=f4e70b7d0e52c18f22622f0e57ba30d8&scope=CampaignsAPI&resfmt=JSON"); list_of_details = response.get("list_of_details"); for each elmnt in list_of_details { listkey = elmnt.get("listkey"); } create_campaign = getUrl("https://campaigns.zoho.com/api/v2/createCampaign?campaignname=CampaignFromCreator&from_email=kaioumcse12@gmail.com&subject=CampaignFromCreator&
Can not use my email
Hi, I have received a notice that may email is going to stop working because I have almost used all my 5GB of free storage. I deleted a lot of emails together with my junk mail but I could not make it work. Now I could neither receive nor send emails from my Mac Mail client. Because my pop account has been blocked. I would be so obliged to you if you could help me out to solve the problem. Looking forward to hearing from you. Thanks in advance!! Mustapha
cant create new user in zoho mail
hi, i am trying to create a new user in zoho mail with error message : You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance. is there any way to fix this?
You do not have permissions to create this account in Zoho Mail.
Hello support, I tried to create a new account and I got this error. Please help rectify, its urgent. You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance. Please help, its urgent.
Missing custom color, fonts and editing tools
Im really missing custom color picker (HEX code), adding own web fonts or more choices and other edit tools for the WYSIWYG editor.
Mail Disabled
Hello, My email is abhas.mittal@geworks.co.in is blocked as it exceeds quota size. I have deleted all my emails but still the size of mailbox shows greater than 5 GB. Kindly check and resolve the issue Thanks Mayank Seth Email: mayank.seth@geworks.co.in
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