Given email ID already exists issue
Dear Team, my domain is "winmacz.info" . I created 4 email addresses and they are working properly. im having requirement to create email address as "support@winmacz.info" for my organization support centre. when i create user as support and email as support@winmacz.info it is always prompting up an error as, given email ID already exists. but there is no such email address actually in my user list. after getting this error, username is created in users list without email address. Please provide
Blacklisted
I attempted to send a campaign only to get an email stating "sender address domain has been blacklisted". How can I fix this?
"Unable to download the document".
I have a problem when exporting a file in zoho docs, it indicates "Unable to download the document". I need this file in .xls.
Zoho CRM Backup Email Missing Links
Hi, I recently backed up everything on CRM (about 10gb) and received an email with two links to zip files: 1. Data 2. Attachments_001 In the past there used to be lots of Attachments_00x files, but now only one. The Data file downloaded fine, so did the Attachments file, but it was only a partial backup (1gb worth). I then discovered if I downloaded from the same URL, but changing the query string to say Attachments_002 instead of Attachments_001 this contained more data. I did the same with Attachments_003,
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
Hi, I am Sadurshan from Fly Holidays. Can I please know why my email cannot send outgoing mails. My email address: flyholidays@zoho.com Error: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked. I am a travel agent, I can't send email to my clients. Please help me out, also this is urgent. Thank you
integration ZOHO - MAILCHIMP
Hi! I am writing because I am trying to integrate my Zoho account with mail chimp. The problem is that everytime I try to do it in mail chimp I get the error "4102":"You don't have account in Zoho CRM" Can you help me please? best regards
searchRecords with multiple criteria is returning the search made using
the last criteria only (API 2.0)
Doing resp = zoho.crm.searchRecords("Leads", "(Last_Name:equals:Hawkins) and (Last_Name:starts_with:Pat)"); returns records for the search using ONLY the last criteria as if doing: resp = zoho.crm.searchRecords("Leads", "(Last_Name:starts_with:Pat)"); testing with other modules (Accounts and Potentials) and multiple fields (string, checkbox, numbers, dropbox) with the same results. It can be replicated by searching using the 1st criteria, then with the 2nd and then with both, the results are always
Vendor credit note
When you enter a vendor's credit note the item account will be "Cost of Goods Sold" by default, as this is inventory item then it should credit "inventory asset" account. Also, I can't change the account manually and use the "inventory asset" account Kindly clarify as this is wrong on accounting basics
Search function not returning results that are present in the database
Hi, When using the Search function to query our database we are not returning any results for specific database entries that we know are within the database. An example would be account number 'ABC1234', this is visible in the database under the 'Customers' heading, however when we search for 'ABC1234' no search results are returned. Any help or suggestions anyone has for this would be greatly appreciated. Kind regards Jack
Handling mentions and conversations
The method of handling @mentions with Twitter appears to be very poor. Receive an @mention it only appears in the @Mentions column under Monitor. If we then reply there is no way to track if an @mention has been replied to or not. There must be a way to see all @mentions with no response. Need to be able to mark @mentions as viewed or replied to so that agents do not reply multiple times to the same @mention. Facebook visitor posts at least show that a response has been made with number of replies
Continuous received recall failure message
Dear Sir/Madam, I tried to recalled a message yesterday, however, it's failed to recall. Then, I received thousands of email of "Recall failure". Please advise how to solve this. Thank you
Mail Rejected by Server
Hi, As i use Zoho for my business my bank sends all merchant advice on our email but i couldn't receive any thing. i would really appreciate why i can't receive any mail from domain @nabilbank.com and when they send it to gmail its all good and works smoothly
Mozilla Thunderbird suddenly timing out
I can't send or receive mails, from multiple devices on 2 separate ISPs, from Thunderbird:
hello we have problem with the emails
hello we have problem with the emails, how can we check that
Cannot log into Zoho after skipping during setup
I am trying out Notebook. I skipped the login/account setup during the initial launch of Zoho Notebook. Now that I'm using it, I would like to log into my newly created Zoho account. There does not seem to be any way to do this on the iOS app. Please advise.
Minor, but interesting bug
Whenever there is a quotation mark in a CHECK-BOX note, the preview of a note card truncates the line. Note: Preview:
Problem to create business account
Hello I was speaking by email but I understand that communication may be impaired because it is not a platform for dialogue. I tried to register the domain of a client (@grupoorzelbialy) and at the time of creating an email administrator I could not do it. What this caused to my view, the domain registered without any email administrator. In my opinion, a programming logic should be created in which, if an email administration was not created, the domain is automatically revoked from the database,
Android App Crashes When Trying to Enter Pen Mode
Hi All. I have a Samsung Tab S3. Every time I try click on the squiggly line that would let me use my S Pen, the app crashes. Anyone else experiencing this issue or know of a fix? Thanks! - Rob
Mails go to spam - Razor2 issue
Hi, Our emails are going to spam. How can we solve it?
Emails are not sent- Razor2 issue
Hi, Our emails are not sent. How can we solve it?
3rd party email clients not working after SPF and DKIM setup
I have configured my SPF and DKIM settings for my account on the DNS settings at GoDaddy, and verified the DKIM on dkimcore.org. I have used the shortened version of the public key, "zoho._domainkey" per the instructions. After verifying everything, all my email clients ( Outlook, MailBird, and Bluemail ) had error messages. Outlook has a popup now that asks for a username and password but I do not know what to use for the username. I have never seen this before. Do I need to make changes to my
Dropdown list input.FIELD gives an error when I try to parse it.
I have a dropdown list. I populate it with a LOT number + ~ + Date of the lot. ie: '123456 ~ 09/05/2018' This works because I can see the lot and date. If I used a lookup field it only showed the lot number and no date. The problem I have is when I save the form, in my onSuccess script I have the following code { ... lot = input.LOT; l = lot.startsWith('~'); ... } the line with the startsWith gives an error Mismatch data type for function startsWith at argument index 1 expected data type [TEXT]
Can't be able to enable the Zoho Docs of other users
Being an Administrator can't be able to enable the Zoho Docs of other users. why? Any help/suggestion?
Sharing of folders with others
I have created a shared folder and shared it with others in my Zoho organisation. Also Zoho Docs Desktop installed. I can copy and move files into the Shared Windows folders but other users can not do that. They can only upload files and folders when they login into Zoho Docs website. How do you allow other users to copy and move files and folders into my Shared Folders in Windows with Zoho Docs Desktop? Do I need to change some settings?
Catchall Not Working Like It Used To
Hey Guys, So today I ran into an issue I've never seen before. I purchased a new domain, and set it up as an add-on to my account as per usual. Everything is set up correctly, and working fine, but when I try to add a catchall I'm not being given the option to choose an email address that's NOT my primary domain email. Typically I was able to set up a domain, then go to catchall, and set it for pete@thedomain.com, this time, I can only choose from pete@primarydomain.com. Attempting to add it manually
Not receiving emails
Hello, I have configured a Zoho email account for the domain sydblockchaincentre.com and I can send emails but am not receiving any emails in Zoho account. I have also added MX records pointing to Zoho mail in my domain control panel, but in my account, it still shows I haven't. Can I please let me know what could be the issues? Thank You
Cuenta no activa
Buenas tardes, Tengo una de mis cuentas de correo que me dice que no está activa, la cuenta es info@apartamentoselcastaneu.com, me podrian decir porque es y como solucionarlo? Un saludo.
"Esta operação foi restrita. Por favor contate support-as@zohocorp.com para mais detalhes"
Olá. Estou Tentando Preço total: Adicionar Um Novo Domínio ( " controlar.website "), não entanto, estou recebendo uma Mensagem:" . This Operação Restrita foi Entre em Contato com support-as@zohocorp.com para Obter mais detalhes " Por favor, você pode informar o que está funcionando ou corrigir o erro? Cumprimentos
Shared folders in Desktop App
Hello, we have an issue when Shared with me folder doesn't appear in Desktop app. please help!
recovery account email deleted
Hi, I need help restoring a deleted email account. marcos@smtecnologiars.com.br
Error when trying to open a File with Local Zoho Docs
Hello there Zoho Support! As the title implies I'm getting the following error when I try to open up a file "locally" using the Zoho Docs Desk app, specifically an excel file that was converted to Zoho Sheet format. I'm facing this issue with various files after some time, I've tried reuploading them and they work fine for a while but after some modifications on them (standard day-by-day basis work) they start failing Kind Regards.
Save Script button missing in Free-Flowing Script
Save Script button is not available in Free-Flowing Script. Even the shortcut Ctrl+S is not working. Please see attached screenshot.
CAN SEND BUT CAN'T RECEIVE
Dear all, I have this problem as the picture included. I found many solutions but it doesn't affect at all. Thank you.
How to email a credit note via API with default email template?
Hello, I send credit notes via API using https://www.zoho.eu/invoice/api/v3/#Credit_Notes_Email_a_credit_note but without JSONString. It sends a credit note to default contact email and uses a default email template. Now I have to use JSONString because of the need to email credit notes to specific email addresses. It requires to set subject and body. But that body replaces the default email template. Is it possible to send a credit note to specific email address using the default email template?
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
Greetings Zoho Team, I cannot send and receive mails in the following account: lucia@upmarkethomesexpo.co.ke please do assist so as i may begin using the mentioned account,
How to enable convert option for non administrator user
Hi, I'm facing a challenge while giving permission for convert option for non administrative profiles. I have some custom modules, in that some custom convert functions are there.(Operation: if any one click the convert button, that perticular record will move to another custom module). And I have four active user's including a administrator. Here the problem is other then administrator user coudn't perform this convert action. So that I have tried to give permission in module permissions.
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
Greetings Zoho Team, please do restore lucia@upmarkethomesexpo.co.ke incoming and outgoing mails.
554 5.1.8 blocked
Would you be so kind to help me unlocking my account? Thank you very much adriana.luna@tacsoluciones.com
Zoho account does not receive or send email
Zoho account does not receive or send email..... and appear this message Undelivered Mail Returned to Sender from mailer-daemon@mail.zoho.com
Saída desabilitada
Minha conta de e-mail não envia mais pois esta com status "Saída desabilitada", acredito que por regras do Zoho. Porém não utilizei o e-mail para envio em massa ou algo do tipo. É possível desbloquear por favor. Desde já agradeço
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