billable_expense_id in Invoice API does not set invoiced=true on bill line items — causes duplicates in Projects > Create Invoice
Hi Zoho Community, We are running an automated batch invoicing system using the Zoho Books API and have hit two critical bugs that are causing duplicate invoice risk in production. Raising this here for visibility alongside a support ticket already filed.
I cannot receive emails
I cannot receive email sent to my personal email account. I can send them but not receive them. I don't have a domain. Zoho direct email. Please help
Zoho Cliq Bot Form - File field only returns filename string, not actual file
Hi, I have a Zoho Cliq bot with a form that includes a file type input. When the form is submitted, the file field only returns the filename as a plain string (e.g. PXL_20260525_173259184.jpg) instead of a file ID or any downloadable reference. For reference,
Account review follow-up: should I keep waiting or look for alternatives?
Hi everyone, I wanted to ask what a realistic account-review turnaround time is for ZeptoMail. Related ticket id # 160201421 (not being updated) I submitted my account for review and provided the requested information about my use case. The project is
ERROR CODE :550 - The sending IP is listed on https://spamrl.com as a source of spam.
How to avoid this type of error? "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. ERROR CODE :550 - The sending IP is listed
Request to Update Billing Information and Payment Method
Hello, I’m using Zoho and I would like to update the billing information and change the payment card to our company card. Could you please let me know how I can do this? Thank you in advance for your help.
Replies sometimes creating separate ticket
Sometimes when a customer responds to an email coming from Zoho Desk, instead of adding a reply to the original ticket, a separate ticket is created. This happens even though the response subject line contained the ticket number, and the person responding
I don't have access to my signup email.
Hi, I don't have access to my signup email. I signed up while using the Loveabe app. I don't have access to the app that I built with the email ramonsepulveda@dreamgiftsfinder.com. Please help me cancel my account with you through that email.
Timer not appearing to update
For the last couple of days, I've noticed my timer is not updating. When I start it, it doesn't show as started until I refresh the page. When I pause it, it doesn't show as paused until I refresh the page. But it does register a stop correctly in real
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
I get the above error when trying to create a new distribution list in the web app. I have seen may similar issues in the community, and it appears that something needs to be updated in the back end. Can you have a look at my account and ensure that it
ZohoBooks_add_expense_attachment Fails
I'm working MCP in Claude to automate bookkeeping. Claude cannot seem to attach and reciept to an expense. The 'add expense attachment' tool is added to the server and enabled in Claude. I asked Claude to give me the calls he performed and this is what
Problem adding emails to my account / Email Address already exists or associated in another Organisation
Hello, I am trying to create 3 emails that I previously deleted, but it gives me the message that you see on the screen below, I tried to write to support but I still have no response, what else can I do?
Need to set workflow or journey wait time (time delay) in minutes, not hours
Minimum wait time for both Campaigns workflows and Marketing Automation journeys is one hour. I need one or the other to be set to several minutes (fraction of the hour). I tried to solve this by entering a fraction but the wait time data type is an integer
Zoho CRM JS Widget User Reporting To returns "null"
In Zoho CRM JS Widgets, the get users API shows the following: I would expect "Reporting_To" to show the user they report to based off the hierarchy in the roles. Is there any other way using APIs to find out who a user reports to? End goal is to create
Serial Number Field not Visible.
Hello Latha, Hope you are doing well. I am trying to create an asset from the Work Order, but I noticed that the Serial Number field is not visible. Could you please help me to figure out this issue? I checked the Asset module template, and the Serial
Disable Zoho Contacts
We don't want to use this app... How can we disable it?
Onboarding Email Not Received
I'm experiencing an issue with onboarding emails for one of our employees. Employee email: abc@gmail.com dummy email Steps I've already taken: 1. Added the employee to the system 2. He did not receive the onboarding email 3. Deleted his account completely
Moving Project Task to other parent not possible
We are trying to move an existing Zoho Projects task to a different parent task via API. Example: Task ID: 289214000001385113 Current parent: 289214000001281044 New parent: 289214000001281045 We tested updating the task with: taskParam.put("parent_task_id",
How in the heck do i record a (partial) refund???
I have a client. wrote an invoice for 3 services totalling $520. He paid it online (we use zoho to authorize.net) We went out and couldn't do one of the services I didn't see a way to initiate a refund through zoho books, so i did a $250 refund through authorize.net. Tried to edit the payment on zoho books, but it won't let me b/c "this payment was made on line" When i try to edit the invoice i get a popup about it no longer matching the payment. What do I do??? And why is it so hard to do something
Journal Entries Do Not Show Multiple Entries to the Same Account
Another basic accounting function that Books ... Accountants sometimes write journal entries, debiting and/or crediting the same account in the same entry. This is due to the need to record specific activity in an account when we pull reports especially
Account Review Pendiing
Dear ZeptoMail Team, I submitted my account for review several days ago, and my open support ticket (Ticket ID: #160216858) is currently flagged in the system as overdue/late by 2 days and is fully due tomorrow. My account is still capped at the 100 mails
Inactive License for free account.
I recently upgraded my Cliq subscription not my team (on the free version), are unable to login to their accounts. The error message received is Inactive License Looks like you have not been covered under the current free plan of users. Please contact
Zoho Payroll Canada does not work
We submitted payroll within the required timelines. The money was withdrawn from our account and our employees have not been paid. Impossible to get a hold of someone at Zoho. I can’t believe the company operates like this. What a bloody disgrace. Shame
MXGuardDog MX Record Based Spam Filtering
The way MXGuarddog works is you point your domain's MX records to MXGuarddog, it filters out all spam. Then, in mxguarddog you point your MX records to Zoho, and only legitimate email (in mxguarddog's eyes) is sent on to your zoho mailbox. HOWEVER, zoho is complaining non-stop (via notificaitons) that my domain's MX records do not point to Zoho. Is there a way Zoho can disable this check for my domain on their back end? Or a way to permanently suppress the MX notification in the admin console would
Account Unblock Request
Dear Sir/Madam, I hope you are doing well. I noticed that my account has been blocked for violation of the usage policy which I believe comes from it being associated with sending spam. I have since then removed the old keys which were compromised in
Migrate from Zoho to Gsuite
Hello, I need to migrate our email account from Zoho to Gsuite. I followed the Data migration option of Gsuite and provided the following server details. Migration Server: Other Email Server Connection Protocol: IMAP Email Server: imap.zoho.eu:993 Account: csilla@acrosscontinents.net The connection is successful. However when i try to migrate emails it shows initializing for long time and eventually shows error (with error LEGACY_CONNECT). Could you please guide me what should i do or if I am missing
Cannot create admin email address
Hello Zoho Community, I just signed up for Zoho Mail and successfully verified my domain (wisepsychiatry.net) via DNS authentication through Cloudflare. However, when I try to create my admin email address I keep getting this error: "This user is not
List of All Contacts on "Do-Not-Mail List"
I have several contacts that are UNKNOWN among my thousands of email addresses who would like to be put back on the active mailing list. I require a list of ALL my contacts on "Do-Not-Mail List" - How to I receive this list? Note: "We're sorry, but this is not possible" is not an acceptable answer. I must receive this list form Zoho Campaigns or directly from someone within Zoho Technical Support. Thank you, Justin
Account blocked
Yesterday I got my Zeptomail account blocked due to too many hard bounces. My account is used exclusively for sending transactional emails (eg. your order has been shipped, a form has been filled, etc) and the sudden blocking impacted hundreds of websites
Invoice emails repeatedly "Bounced back" from perfectly good email address of clients.
Hi For a couple of months now I am getting tens of invoice email invoices "bounced back" from perfectly sound email addresses when they are sent via Zoho Books. (see attached or an example) (the common theme seems to be that the emails are going to either
No Ability to Rename Record Template PDFs in SendMail Task
As highlighted previously in this post, we still have to deal with the limitation of not being able to rename a record template when sent as a PDF using the SendMail Task. This creates unnecessary complexity for what should be a simple operation, and
Zoho recruit's blueprint configuration is not functioning as mapped
Current Status: Zoho Blueprint is not functioning as configured. Issue: We are moving a Candidate status in Zoho Recruit "for active file" but we encountered: "Status cannot be changed for records involved in Blueprint." This happens to various client
PHPMailer "Connection refused (111)" Error Despite Outbound Ports Being Open
Hello everyone, I'm trying to send emails via Zoho SMTP using PHPMailer on my shared hosting environment. I've tried both port 465 (ssl) and 587 (tls), and I even added SMTPOptions to bypass SSL verification just in case it was an SSL certificate issue.
Big Time HELP
I am old, disabled and need to speak to a person. I needed to use a service to copy my zoom contacts to. I think I signed up for a security service, which I do not need. I don't know enough to choose from your many lists or how to see what I have and
Email Parameter in Create Lead API
In the Create Lead API , the email parameter as mandatory. This is creating issues because many leads only have mobile numbers and no email address. This is especially a problem for businesses focusing on WhatsApp marketing in Zoho Marketing Automation,
No ingresan correos
desde el 28 de abril no ingresan correos, por favor me puedes ayudar
Issue with Sending and Receiving Emails in Zoho Mail
Dear Zoho Support Team, I am facing an issue with my Zoho Mail account. I am unable to receive emails from others, and also when I try to send emails, they are not getting delivered. This is affecting my daily work, so I request you to please check and
Adding an element to the Creator Canvas will automatically adjust its dimensions.
I designed a report with fixed dimensions using Creator Canvas. However, whenever I add a new element, the system automatically adjusts the dimensions, even if the new element fits perfectly within the set boundaries. This is quite frustrating. Has anyone
I dont have acess to my own domain emails
an agency made these 3 emails for us , including the one im using here. but the super admin access is through the agency email. i want to reclaim my admin console access to these emails. how can i contact zoho support?
IP blocked on SMTP
Please unblock my server IP: 135.181.19.115 We are using WP Mail SMTP for legitimate transactional emails.
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