Zoho changed settings on my Dashboard in the new UI without my permission
It is not just the visuals that Zoho changed. I have Dashboards setup and they were altered for the new version. For example, in the old version, I have dashboards of "Vertical Bar - Stacked to 100%" setup. On the transition to the new UI, they were all changed to "Vertical Bar - Stacked" with an overlay of dollar amounts over the bars. When you do a UI change, you should NEVER change the data and settings your customers are used to. This is a HUGE problem.
DKIM, DomainKey and some other Records failing to verify
I regret saying I've stop receiving mail for the pass 4 days. My DKIM records was initially verified only to receive a mail that I haven't verify my email to use zoho dns server address which I have. Here is the screen shot from my domain host.
Cannot save after editing in spreadsheet mode
Hi everyone, Please refer to the screenshot, after editing multiple records in the writing time column, I tried to click save but nothing happened. Then of course I cannot save my editing. Sometimes it works, but most of the time it doesn't. Please look into the issue and advise. Thank you Regards
domain
can't verivied my domain with wix
My account has been blocked
Hello, My mail account has been blocked. I cannot send emails. My email is: info@dtbafricaonline.com Thanks
I could not send email from account
It is showing "Unable to send message;Reason:554 5.1.8 Sender Address Blocked" error. Can you help me to fix it? Thanks
URGENT | User does not exist? | USER ID 49606658
Dear Service Provider, None of my user have access to this application except for the app owner socure.bureau@gmail.com Please advise ASAP how this can be fixed. Please find attached print screen
Join.exe may harm your browsing experience, so Chrome has blocked it.
Dear Zoho Assist Team, All of a sudden by my team and our clients are receiving the following message in Chrome now, when we download the Join.exe file from join.zoho.com. I just wanted to let you know about this issue.
Delivery failures
I have recently been getting error messages when sending emails to 5 or 6 people mainly with btinternet but also talk21 addresses. The error messages are 1. Error, Address: xx@btinternet.com>, ResponseCode 421, 4.7.0 Temporarily Deferred, 2. Error, Address: xx@btinternet.com>, ResponseCode 421, Too many messages (1.5.6.2) from 74.201.84.163] then eventually 3.ERROR_CODE :421, ERROR_CODE :Too many messages (1.5.6.2) from 74.201.84.163 I'm a private user and don't send many emails. Sending emails
Incoming Mail Disabled
The incoming mails for jigar.v@thecouponboy.com is disabled. I tried to enable from Mail Admin Panel but was not able to perform the same as I am a Free User.
541 5.4.1 Mail rejected by destination
I have a Problem. Emails send mails from potero@inmobiliarianova.cl to c.penaylillo@mciservicios.cl are rejected by destination. Here the error message. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: c.penaylillo@mciservicios.cl host mx.zoho.com [165.254.167.50] SMTP error from
remote mail server after RCPT TO:<c.penaylillo@mciservicios.cl>: 541 5.4.1 Mail rejected by destination Regards
Problem opening session
Hi there. A member of my domain as a problem accessing her email. The webmail session do not open and rest loading without any error message. All others apps open fine. Yesterday was fine and her informs that noting has been done to de configurations. I've changed the password and it continues giving de same problem. I have already tried with other 2 user and they have open well de webmail. I have tried other computers et browsers et same problem. Tried to configure the account on a Phone and it
Cannot log on to Zoho Mail
I cannot login to Zoho Mail - screen just hangs. My colleagues can access Mail but aren't receiving emails. I have logged a support request but no-one has called back. I have tried calling the support line but when about to be connected the call is dropped. This is business critical. Could someone please contact me asap. Sharon Taylor
Outgoing is blocked
Please unblock the outgoing mails for the user vijay.kambe@tragindia.com. We are aware the reason was exceeding the mail bounce rate for the day and we have informed him to avoid the same in the future. Also if the same thing happens in the future is there a way we can unblock from our end. Thanks and Regards, Sufiyan
Advanced Search Not Working
Greetings, I would like to report that the advanced email search is not working. I've tried many different filters (including "this month" in date range) but when I hit the "Search" button nothing happens. And I can see that I do have emails in my inbox folder from this month. What I'm trying to do is bulk delete emails with a specific date range, but I can't even filter them at the moment. Any help will be much appreciated.
incoming email has stopped
No incoming email since late yesterday (Friday) and even though I'm a paid CRM customer no customer support till Monday? I've made no changes on my account or settings and have checked with where my domain is hosted which is all working well. I notice there are several people here having incoming email issues. What next?
Pivot Tables No Data, Help
List Reports are showing data fine, but our Pivot Tables don't show any data, as if there's nothing in our database. There's also some inconsistencies with "Select/Drag and Drop the Columns"; it's listing some column names wrong. It's as if Pivot Tables is unsynced from our database. Is there anything we can do to fix this?
Unable to send email and receive email- admin@pmexpertise.com
Initially when testing we were able to send and receive email. Now we are not able to send or receive email. Tested it to send and receive to gmail account. Can you please check and verify.
Mail Exceeded limit rate
Can you please unblock donna@freshop.ie for mail exceeded limit rate. It is blocking our company sending out employee emails. Thank you Shane
Notes not saving on CRM Modules
We have customers experiencing this issue. Notes are not saving. Two PC's in our office running Chrome, one works ok the other has the issue.
Imap Authentication stuck in authenticating mode
I had configured my zoho mail to work in the CRM and it seemed like it was working flawlessly. However, when I went in this morning to try and utilize it, I noticed that it was not connected and I clicked the button to have it connect again. It is now showing 'authenticating' and has been for the past 4-5 hours now. In the meantime though, I am having to copy and paste my email addresses from one application to the other and they are not linking like they should be, which is very annoying. It
error message "nsmail"
Hi, In my crm settings I have added my gmail under imap. Everything works except sending emails ...I got this message in the email popup "nsmail". Anyone can help me ? Bart
Unattended Support - Server loses ability to login - Black Screen Only
After installing Zoho Assist unattended access ; I successfully tested; but quickly after installing the client the login screen has gone black, and I am unable to wake it up or pass credentials via Zoho Unattended Access or even via the local keyboard. This happened pretty much immediately after adding Zoho Unattended service to the server. Server 2012 R2 is the OS. Any known issues that have some workarounds/resolutions I can try. I hate to have to remove the product as it seems very promising
file content is not available Message on all Support Tickets
for Every e-mail in every ticket through our Support center, all I see is "file content not available". This has been an issue for over 12 hours. This happens in Chrome and in IE, and does not go away with a Cache clear or History wipe. This is a huge priority for Moderators to fix, unless I'm missing some simple solution.
Cannot create events
Neither I nor my coworkers can go to a lead and create an event out of that Lead. Every time I try, I get the error message: The action that you intend to perform is not possible Sorry,you have reached the maximum limit in your current edition We are using the newer version of Zoho as well.
CHANGE Gmail Password causes hours of frustration
I've just changed my gmail password and now I cant get Zoho emails to worked. This has happened before and it was something simply like change the "less secure access". What do I need to do to get Zoho email working again? Keep getting this email. What can I do?
Imap Authentication Failed for Mac
I have a user who is on a Mac. He is getting a Authentication failed, and has no Two step set up. Please help he is the only one in the company it is not working for. user email is nbunstein@manageforce.com Leah Edwards
Zoho Support & Mobile Friendly Live Chat
Hi, My company recently purchased a subscription to Zoho Support, and we have integrated the live chat feature into one of our websites. The float button/window combo works well, but we noticed today that the chat window is not at all appropriately sized for mobile viewing. When accessing live chat on a mobile device, the chat window appears in a new tab, which is fine, but the form fields and chat responses are way too small to be utilized. Here is a screenshot from my Galaxy S5. A colleague also
Push notifications no longer working
Hi Zoho Team, I have been running the Zoho mail app on iOS8 with an iphone 6, and after disabling push notifications once I have not been able to successfully re-enable them. I have tried: - signing out, then back in on the app itself - removing, then re-installing the app - ending all sessions in the settings section on the desktop UI - deleting all the API tokens in the settings section on the desktop UI Upon re-installing I should be prompted by iOS to allow push notifications (which I am not).
My e-mail server is being used by spammers and getting my account blocked
A couple weeks ago, my account started being blocked over and over again because of the reason "rate limit exceeded", but I do not use my e-mail server to send mass mailings or spam messages. Last night, I received a message saying that dozens of emails were undeliverable. However, these were not e-mails that I sent, and I do not know any of the e-mail addresses on the undeliverable list. The majority of the errors say "INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Requested action not taken: mailbox
Delivery to the following recipient failed permanently:
Delivery to the following recipient failed permanently: admin@pocketstudio.co I think my MX records are configured correctly. Can't figure out the issue.
554 5.2.3 MailPolicy violation Error delivering to mailboxes
I can't receive a email from my friend. The email has 2 small attached files (PDF). What's the problem? ----- The following addresses had permanent fatal errors ----- <taro@tran******.jp> (reason: 554 5.2.3 MailPolicy violation Error delivering to mailboxes) ----- Transcript of session follows ----- ... while talking to mx.zohomail.com.: >>> DATA <<< 554 5.2.3 MailPolicy violation Error delivering to mailboxes 554 5.0.0 Service unavailable
NOT GETTING EMAILS IN ZOHO DESKTOP OR MOBILE
I HAVE TO REFRESH MY DESKTOP TO GET EMAILS TO COME IN AND I CANNOT GET ANY EMAILS ON MY IPHONE USING ZOHO APP UNLESS I FIRST REFRESH ON THE DESKTOP. YOU GUYS HAD SIMILAR LATENCY ISSUES A FEW MONTHS AGO. PLEASE LET ME KNOW IF YOU HAVE IDENTIFIED THE ISSUE. A FEW DAYS AGO BEFORE ALL OF THIS HAPPENED, I STARTED GETTING THE ATTACHED ERROR MESSAGE. THE ERROR MESSAGE IS NOW GONE BUT EMAIL LATENCY IS NOW HAPPENING. THIS IS NOT A CACHE ISSUE BECAUSE I CLEARED CACHES AND IT DOES IT ON MY DESKTOP BUT ALSO
Outgoing Mail is blocked
Hello, My E-mail is blocked (Reason :Daily Mail Size Quota Exceeds Limit). Can you Unblocked, please. Thank You.
Not Receiving Income Email
Hello, I can send email but cannot receive any incoming email messages.
Message Delivery Failure | Can u Help me?
This is an automatically generated Delivery Status Notification. Delivery to the following recipients was aborted after 13.0 hour(s): * bel@veritasterapias.com.br Reason: There was an error while attempting to deliver r message with [Subject: "Teste"] to bel@veritasterapias.com.br. It has been in queue too long, and will not attempt delivery again. ---------------------- I give support for Bel , her can send mail in yahoo, but not can receive.
Unblock my email
I was over the limit on my email storage, but i already deleted messages and i am already below the limit. Please unblock my account, I cant receive or send emails. info@stephanieescalante.com Thank You
ResponseCode 421, 4.7.0 Temporarily Deferred
Hello I've seen this topic before, but would like an update/suggested resolution. I regularly forward emails to my wife's account. Unfortunately, I am now getting this error back from her email server. Surely it's a common requirement for a husband to forward emails to his wife. But apparently btinternet.com doesn't think so and I suspect it has blacklisted to some degree the zoho ip. So I'm now in the situation where I can't forward emails to my wife anymore. Is there anything we can do? Thanks
I can't send e-mails
I can't send e-mails using my account adalberto.tavarone@avantiprima.com.br. Looking at My Account option at Control Panel there is a information "saida desabilitada" Could you solve this problem please?
ISSUE: User Details and User Access do not load properly
I am having two issues accessing certain pages within Zoho Mail > Control Panel. The tabs: User Details and User Access do not load properly and the "loading" alert is continually displayed. See attached screenshots. Please advise? Thankyou.
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