iPhone app doesn't match up with setup
So I went to answer a ticket via the app last night and found out that even though I have everything configured so that messages are sent as from support@mysite.com, the app reverts to support@mysite.zohosupport.com as the From and CC. If this is how it actually sends things, this pretty much makes the app completely useless to me. I guess I'll test it out with a test ticket to find out if that's just what the app says and then it actually does something different. Either way, it's a bug.
New Zoho Recruit Calendar
I am wondering where calendar has gone in the new zoho recruit ? I also note that when an event or scheduled call is loaded this does not show up on my Zoho recruit calendar. Also when I load a task this does not load up on my old zoho recruit tasks. Is there a setting I need to change as I need to be able to have these items show up on the appropriate calendar.. Appreciate your feedback and instructions,
Zoho CRM stuck on "Please Wait" message right after login
Hello, Since this morning (France timezone), my Zoho CRM account is stuck immediately after login on a "Please Wait" message ("Veuillez patienter SVP...", since my language is set to French). We checked on Chrome, Internet Explorer and Firefox, the problem is the same. Nobody in the company can use the CRM. Is there an issue ongoing ? Do you know when the problem will be fixed ? Many Thanks,
Big delay in syncing tasks from Project
Hi, I activated the sync with Zoho Projects tasks, but it's not syncing real time, it takes even many hours once I see the new or editted tasks. How can that be? It are both Zoho apps and even there is the standard sync option in Zoho calendar!
UploadTool stopped working with EXCEEDED_MAXIMUM_ALLOWED_AUTHTOKENS
UploadTool stopped working abruptly with the EXCEEDED_MAXIMUM_ALLOWED_AUTHTOKENS error message. Running the most recent version of UploadTool. There are not other active UploadTool processes. Username/password work fine on the web. The log follows. Update: worked after manually removing stale auth tokens from 'Zoho Accounts'. Do these things ever expire? Can I manually generate one? 2014/01/09 12:06:18 CST: OS : Linux 2.6.32-279.19.1.el6.x86_64 amd64 2014/01/09 12:06:18 CST: JVM Version : 1.6.0_24
Email User Inactive
Last week I setup the domain cantonbusinessmachines.com on zoho mail Now the user jim@cantonbusinessmachines.com comes up as inactive when I try to login to the account. I don't know why it is inactive, but need it set to active so my user can access his email. Tried submitting two tickets with no response.
Jobs not posting to Twitter and FB
My Zoho Recruit is not posting to my Twitter and FB pages when I create job openings and publish them. It seems to work, but these jobs are NOT posted on the configured company Twitter page and Facebook page even though I am selecting that it be published there. What is going on?
Updating Stage Probability (potential form)
I´m trying to modify the stages in potential (add /delete or update the field name), and an error appear when I click on submit button. The error is "Error occurred while updating Stage-Probability-Mapping".
cannot add crm user to campaigns
Hi, I want to add a CRM user aneta.suchankova@posam.cz to Campaigns, but I get the following error message: This email address has been already used in some other organization. So you cannot add/invite this user Thanks for help. Petr
"File Should Not Contain More Than (x) Rows" -Help
Hi. No matter what I do, no matter what I am uploading, regardless of how many rows there actually are, all I ever get when trying to upload new contacts into the CRM system, it tells me that the "File Should Not Contain More Than (x) Rows." Can anyone help? I am trying to upload (maximum) 30 contacts at this time. I have uploaded more and less before, but now something is not working. It could be me that is not working properly and I have overlooked something, but I could do with a bit a help. Thanks.
Email parse not working.
I can't get my mailbox to parse the resumes. I've followed the instructions. I see the resumes in my inbox, but they are not being parsed into candidates. In reports, I see no successes or failures.
Call that lasted 64 minutes only marked as 04 minutes
Phone call that was recorded via the Zoho Phone Bridge for Ring central that lasted 64 minutes marked it as 04 minute call and cannot edit it.
NEW ZOHO ACCOUNT not user-friendly
Candidates can not apply on zoho via our website through zoho.
I can't see the Live Chat Option
I used to be able to see the Live Chat option within Zoho CRM, however, I can't see this any more. Please assist.
Screen is blank when I click on ticket link
There are a couple of tickets that when clicked, return a blank screen. Please see video for details. http://www.screencast.com/t/Ml6eyAwowz
candidate review form
The link in the candidate review rapport does not work https://recruit.zoho.com/recruit/CandidateReview.na?crmdigest=92b6d03407ec9b9327ddc5e8900e4ddf44c4def76c9d32d62939849282e6f44c41153aff03f36b24d3024a03d6b2049c9cf27054aa5a5f94c27fc532fa9b956892c4d3cb7fc87e2140c019edc5250b42e05b53c8c46d0af2c5c8171fed14ef89&locale=null
Problem with editing cells
Hi Zoho ladies and gents, I'm having issues with editing spreadsheet cells. If I try to modify existing text or numbers in the top bar as usual, I can't--it just types my new text as if the cell is starting off empty. In other words, let's say my cell read dollrs and I want to add an 'a'. I click where I want to put it and type 'a'. Instead of 'dollars', I just have a Sometimes I can undo and at least save the existing text so I can modify it elsewhere, but much of the time, I end up having to retype
Email as CC instead of BCC
When I send a mass mail to candidates starting at the candidates tab and add a BCC address so that I can see what the candidate is getting - the email goes out as CC and not BCC i.e. copy instead of blind copy. Please verify and rectify.
My Profile on Careers Portal
When a potential candidate is using the careers portal, signs in and create his profile. The system display the pop-up alert we have created saying thanks for applying for this job. It also sends out an email to the candidate owner saying this peron has applied for a job. basically lots of alerts being sent when someone is only creating their profile not applying for jobs. Any ideas what to do - this is going to get quite confusing. Thanks, Stephen
Migration Adds Server & Account (Occasionally), But No Mail Moves After 'Start' Is Selected
Hi guys, been trying to figure out how to fix this all night and early today. I've been having a real difficult time getting my domain hosted Outlook mail to migrate over to Zoho. I've tried IMAP with Server name: imap-mail.outlook.com Port: 993 Encryption method: SSL And providing login details. Several times it rejected it with the phrase "Authentication details provided was rejected by Source server. Kindly provide valid username and password.", but I was able to login to the old email just fine.
AYUDA PARA DECIDIRME SI ZOHO CRM ES MI CRM DEFINITIVO
Buenas tardes: Estoy iniciando un proyecto empresarial y me gustaría encontrar o ver donde puedo TENER SOPORTE en ESPAÑOL o AYUDA en ESPAÑOL para utilizar el CRM. Y DECIDIRME en precios servicios y si es necesario para mi trabajo. POR FAVOR AYUDA EN ESPAÑOL. Muchas Gracias.
Can't enter a new invoice!!!
Can't enter new invoices or use the clone feature. Tried to report this problem already but my started "topic" is not showing up in the forum. Edit invoice feature is functioning fine.
App noifications don't reset after viewing item
When a ticket is updated, a notification is generated on my phone app, and the bubble counter upticks one. When I go online to view that ticket, either via the app or browser, I would expect that the notification(s) associated with that ticket would then be automatically cleared (synchronized) but they are not. So even though I have viewed and responded to all my tickets, when I look at my phone there is always a bubble counter present. It's also there on browser view as well. Those 2 things are
New Zoho Recruit Tasks: can't delete task
New Zoho Recruit: once a task is completed it has not been possible for me to delete it. The delete button simply does not respond on the "to do page".
can`t add a new user
I am trying to add a new user but the "role" area is grey and I cannot put in the information and therefore cannot add a new user! Thank you for your support.
The computer gods have stolen my data!
Help!! I spoke briefly with one of your nice representatives and I mentioned that I had not been using the Zoho software and was waiting until my free trial period was over due to my concern that the computer gods would snatch my information away. My worst fears were realised this morning when I went to log into my version of Zoho and was given the option to A) continue with the free version or B) Continue with my version. Obviously I selected A) go with the free version because that is what I had
Can Send mails but can't receive
Hello, I'm having a probleme since two days with my domain : mohamed@larmoagency.com, I can send mails, but can't receive. Please Help
Unblock Email
Dear Sir The email ID manikandan@reactra.in is blocked due to exceed of mailbox size. We tried to clean up the space. But thatis not working and still email id is blocked. Now we have free space. Please unblock the email id immediately. Venkatraman
Display name
I can't change my display name. I changed everywhere but no success. Receiver still see the name I used during registration.
Deleting Account "can not in any way"
Gentlemen, good evening. I'm using translator's ok googel .... Well ... I just want to delete my account that I created with some erroneous data , the more I could not at all ... I just delete it possible : Account login : contatozoho@estrategiasdomarketing.com Domain : estrategiasdomarketing.com You delete such it for me please ? Thanks, Carlos
Mail forwarding not working
I have my mail set to forward to my main account (a gmail account) and all has been working well until yesterday evening. I haven't changed any of the settings, but I'm now receiving Mail Forward Failure messages from the mailer daemon. Unfortunately, technical details of the failure are "null" so I'm unable to determine what the problem might be. Please help!
Can't receive emails from GMAIL.
Hi, I have a domain AstroModz.com (on a different account) I can send email from any account but I can't send emails from GMAIL. I was wondering if I could get any help? Here is the error I get. Delivery to the following recipient failed permanently: Jordan.M@AstroModz.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain astromodz.com by mx.astromodz.com. [185.27.134.22]. The error that the other server returned
zoho account Active authotoken session
Hi If you go to account/sessions/active autotokens shows the authotoken id and the ip address and last time accesed. If you select that authotoken, and click on View more details a window open and shows Scope (Scope) IP AddressDescription Generated Time, Last Accessed Time, Last Accessed IPAddress and Last Accessed UserAgent On the last access ip shows most of the time the server that host my website. However other times show an private ip which i dont know who it is. Why does it show as
I upgraded trial to Enterprise edition to access multi currency feature. Where is it?
In Setup / Organisation the home currency / multi currency stuff is not visible?
Why is the ICS export only updated a few times a day?
When I create or edit task I have to wait many hours before it is updated in the ICS export. Even in Zoho Calendar it is not updated real time! Why?
Editong Emails Issues in new version of zoho
I can't seem to edit emails in the new version of zoho
Problem with PHPMailer : I'm able to send an e-mail from my localhost, even though, in the server that I hired I'm not able to send an e-mail by PHPmailer
Hello guys, how are you? I have been working in my aplication, and some errors appeared for me, actually I did not understand the reason. In my local machine, the PHPMailer works perfectly with zoho, when I put all my codes in the server (virtual machine from google), I can not send an e-mail. The mistake is time out, and can't connect with zoho. Is there the possibility the firewall from zoho is blocking the server from google? Any suggestion? Below my code: <?php require("phpmailer/_lib/class.phpmailer.php");
I'm having trouble deleting entries in the database after upgrade
I am unable to delete any entry in the database including candidates, clients, job openings .... basically anything... Could someone please advise on how to rectify this situation asap Many thanks Rachel
I can't receive the entering messages
Hello, my domain is kristinita.ru . The registrar of a domain name told me that I correctly adjusted MX records. Outgoing messages are sent normally. Thanks.
MX Records changed - still cannot receive email.
My domain is thedealbook.co.zw I have updated all of the MX Records & MX Tool box confirms all is correct. Please can you help me clear this up! please email me on emailkiaran@gmail.com
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