Making calls
I can fiqure out how to make a call from the program. I have a softphone from Ringcentral.
Accounts Near Me
Hi When selecting Accounts Near Me, my location in the UK is shown correctly but no accounts are shown on the map even though lots exist within the radius selected. Although I have created my own address fields I am using the default Zip code. Should this feature work in the UK & if yes is the Zip Code used to identify the location?? Regards
Mails not forwarding
Hello, We have added auto incoming email forwarding to all email accounts for domain: unseenera.com. But, the emails are not forwarded from past 2 days despite of showing FORWARD as GREEN DOT. Kindly resolve. Emails are forwarded to a gmail account. Regards, Naveen Jain
Cannot find records
I cannot find the option to allow the application to automatically search the records on the server instead of having to download all of the data to my device. I also have to go to each module and select Sync My Desktop to initialize the first data dump to my device.
Can't use Price List
I created a Price List, which I would like to assigns to an specific client... however, after creating it I can't find where to assign ti, nor to an invoice / estimate or a client. Please help!
FIFO cost tracking report
Hi, I started using Zoho books from 1 feb 2016. when i check the FIFO cost tracking report it is showing me all the products in and products out from feb 1 to feb 7th 2016. but it is not showing after feb 7th . i dont know why, but we had so many purchase order, bills, sales invoices after feb 7 to till date. Please reply us ASAP Thank you
Can not Add users in Zoho Campaigns
Hello, In our organization we have created 2 Zoho users/accounts. We work together in CRM without problems. We were now evaluating Zoho Campaigns App (individually).... I was trying to add the other user in my Zoho Campaing....but i am allways getting the error: This email address has been already used in some other organization. So you cannot add/invite this user If he tries to Add me he got also the same message....what is wrong? How i can solve this? Thanks,
troca de email
bom dia, estou com dificuldades em receber email, o envio esta correto, porem não recebo. o que fazer? tambem preciso trocar o email, pois usei 1 pessoal e agora fiz outro. como faço?
Email Template Merge Fields Not Working
Here's another problem I'm having, this time with the email templates. I set up an automatic email to send when a user changes a field. The email provides the manager with a snapshot of the changed information to make an informed decision. Here's a capture of how it is set up: Then when the email is received, none of the merged information appears, as can be seen below: I have used this very successfully in other workflows, so I believe there is a problem (either with me or the system). Thank you.
The resume parser doesn't work with a resume uploaded from a web form
Hello, We can use the resume parser by uploading a document or like a attached resume in an email. But the resume parser doesn't work with a resume uploaded from a web form. Is that true ?
Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked
I am facing this issue frequently. Can I know a way where can I fix it by myself. Thanks Deepak
Not Happy with Service
Already sent this to the employee from Campaigns Team who was helping us yesterday but... Really not happy. Having spoken to 4 Zoho employees we still dont have a proper fix for our Industry field in CRM. What we have is a work-around that is of no real use to us. Unfortunately we lost a days work yesterday and feel we deserve some sort of compensation for our time. Also, although we now have a fix for our campaigns problem, we are still not able to achieve our contact sync because we have to wait
CRM Mobile?? Help
CRM Mobile updated, my "custom" views from desktop are visible on mobile (Iphone6), but no accounts listed. View works fine on Desktop??? help..
office 365
We have been evaluating the IMAP integration for a few weeks and have noticed that when the CRM polls exchange in Office 365 it set the e-mail to read, rather than leaving it as unread. This is really frustrating, has anyone else seen this problem and know how to fix it? David
Include Images in email templates
Is there a way to include images in templates that trigger an email?
Please unblock my account.
Hi Zoho Team ! Please unblock my account. User: tuan@businessinsight.com.vn I have to send some invitation and I've received the message :" Mail Outgoing blocked. Reason :Daily Mail Bounce Count Exceeds Limit [ Bounce count=20 ] " Thank you for support !
AOL (and others?) non-delivery of Zoho messages
I see from another discussion three months ago that AOL is blocking Zoho free users. What steps are you taking to resolve this? Would it do any good for me to contact someone at AOL? Are you doing something wrong (and, if so, why aren't you fixing it?) or are the people at AOL jerks? Details of my experience follow: I am using Chrome and Windows 7. I have been getting a lot of messages like the one below. The emails were eventually delivered, at least many of them, for I got replies. But
How to disable spam processing?
Several relatives and myself have setup free accounts with zoho and use Thunderbird as a POP3 client. However quite recently emails have not been showing up and after eventually logging in to web view showed that they have gone into the spam folder - for no apparent reason. Emails from the same (family and bank) addresses have been coming through fine, and then suddenly started being filtered into spam. Since then one email from the same family member has got through without going into spam! Anyway
Disable Spam Filter
I have just started using the Zoho Support account I set up a few months ago and immediately, 3 tickets that I had people open went to Spam. 1) there is no indication that tells you this happened. 2) there is no counter telling you that you have messages in SPAM 3) there does not appear to be a way to completely disable the automatic spam filter 4) I want to be able to set up rules as I need them but what I don't need is Zoho deciding that a ticket is spam on it's own. I don't want the spam filter
Organization members not showing up properly in contacts
1. In the contacts window (using old version), members of the organization do not show under "All Contacts" unless I have already emailed them. (Similarly, when composing a message, auto-fill does not work for members of the organization unless I have already emailed them.) 2. Under "Shared Contacts" members of the organization are not appearing at all-- only group names followed by a "0". (For what it's worth, all members of the organization ARE showing up under "My Organization Members".)
I can not see all the Account and Contact information
Hello, I am using Zoho CRM Free edition. When I open an specific Account or Contact, it does not appear all the details and information related to that record, such as Notes, Activities, Potentials.... Still's "Loading" and nothing happens. Please, see attached image. Thank you
Problems on saving new tasks on Contact Panel
Hello, I'm using Zoho CRM Free Edition. When I create a new task via the Contact panel, and do "Save" nothing happens. Then, I do a refresh on the page and see that the task was created and recorded.... How can I overcome this problem? Thank you.
Can send email but cannot receive.
Hi everybody, (Sorry for my english) My Domain: osakatt.com Today I found an error" "I can send out emails, but cant receive any emails, and no error messages" Before that, everything was fine. I did not change anything. Please help me, Thanks a lot!
URGENT!! no notes can be saved in leads or contacts.
when trying to save notes the page comes up and looks like the attached image. when we refresh the note is not saved. we need to have this fixed urgently.
Changing credit card details problem
We use Zoho CRM for some years (Old Professional Edition) and now I'm going to change my credit card details. And I'm not able to do this anymore, using your new design. I click on Subscription link from Zoho CRM and see my Subscription Details (as seen on 1.jpg attachment). Then I click on the Card Card link near my current credit card (or choose Billing Details from Store Home) and proceed to billing details page. And there is "No Payment Methods Found" message appears and I'm unable to change
how to add picture for non users members? we have already entered lots of members in non users soo why while we open our list on the top of the page it's written 0 members
how to add picture for non users members? we have already entered lots of members in non users soo why while we open our list on the top of the page it's written 0 members
Major bug with the translated status for job opening status
We are very angry. Since you change the fixed labels in our local language, WE HAVE ANOTHER BIG ISSUE We have personnalized a status labels table (setting/ parameters / fields / ...) But, in a candidate form, When we choose the right job opening status for a candidate, "A soumettre au client" for exemple, it displays "Associé à poste". When we choose the right job opening status for a candidate, "Archive Cvtheque" for exemple, it displays "Poubelle" and so on ..... These false status
IMAP Mail Server
We are experiencing problems sending mail. Mail is being received but we are unable to send out mail, move mail between folders or delete mail. We have the following intermittent warning on our account: The server returned the error: Connections to the server “imap.zoho.com” on the default ports timed out. Please advise if there is currently a server issue. Regards
Delete zoho campaigns
Hola, tengo un problema, me borrados accidentalmente una campaña de envío de la semana pasada. ¿Cómo puedo recuperar los datos de la campaña? Es urgente por favor
"Delete" and "Archive" buttons won't work
After reading an e-mail, if I want to delete or archive it, clicking in the respective button does nothing... am I missing something here? Sometimes the buttons work, sometimes not - everything else works (not a mouse/touchpad problem), but the "Delete" and "Archive" are VERY stubborn... Thanks for any help,
Cannot receive emails and cannot add domain key
hello, tried to add the mx records in my hosting website but i cannot receive emails. Then tried to add a domain key and could not add it as well since "DomainKeys are not enabled, as the text record validation has failed." When i send an email to my zoho account i receive the notice "The error that the other server returned was: 550-Please turn on SMTP Authentication in your mail client." What am i doing wrong? Best regards,
Can send emails from Zoho Mail but cannot recieve
Hello, For some reason I can send emails from my Zoho Mail account but I don't receive any sent to it. I've checked the MX records, they are fine. Could anyone give me a clue as to why it may not be working? thanks.
Reports
I've set up a new report folder and 2 new reports within it. Set up permissions so all users can view but my user group get Access Denied. Can't see anywhere to adjust. Please help...
Problem in deleting site
i have problem in deleting site and also publish kindly check my site update-mmr.zohosites.com
Suspecting Virus
I just saw an email sent by myself which went into the spam folder. The email is obviously a virus. Is Zoho system infected by virus?
My pet peeves of the new mail version
Hi Everyone, I just thought i would share some of the problems that I have experienced in the new version of mail, plus a couple of things that I don't particularly like. First, love streams, folder sharing etc... Great ideas and innovation to lower the noise in our inboxes. About a week or two ago the app links (top left corner) started taking me to home pages instead of the app dashboard. I do not need the marketing info. I am a paid user and need to get to the app quickly. Now click left side
Implementation between Zoho and outlook
Hello, tried to add the Zoho oulook addon following this guide: https://www.zoho.com/crm/help/outlook/install-plug-in-for-microsoft-outlook.html#Download unfortunatelly when i going to Apps & Add-ons > Other Apps > Plug-in for Microsoft Outlook The addon for outlook is missing, Please Help, Thank you, Matan
Can't send email to hosted zoho account
I am not able to send email to my hosted address (info@thedippingden.com) from my phone. I can send an receive from within the Zoho desktop, but can not send from a gmail account. on my phone.
Not receiving emails
I can send mail but I'm not receiving any emails. Can you help ?
Export All: Time Sheet with project infromation
I would like to export all time sheets with project information and newly implemented fields. This is not working now. Regards Erno
Next Page