I need you to fix this ASAP.
Duplicated tags again
impossible to import contacts - "Authorization refused, the record belongs to another user"
Hi, Any idea on how to solve this bug ? I created the account and started to import data but then I get the following error code and nothing is imported impossible to import contacts - "Authorization refused, the record belongs to another user"
Verification Issue with GoDaddy
Hi Team, I have tried verifying my account with both CName and TXT with no success. I have attached a screen shot of my GoDaddy account showing that I have added the necessary details but even after waiting over 1hr, the system still gives me an error message. www.srcinc.co Please help!! Best, Ryan
Not receiving emails from Wix site
When someone uses the contact form on my Wix site I receive an email to my zoho account, however when someone makes a booking on my site I receive nothing. Wix said all is fine their end. I tried changing to a gmail account and trying to forward to my zoho account but nothing comes through. Gmail says all is fine their end. Can someone help? MX settings all updated. Thanks.
Import Issue
Hi, I am trying to import my Database which is a .xlsx file but when it uploads and takes me to a page with a load of drop downs and I click on them it just says NONE... doesn't show anything at all... Please help! Thanks
Spell Check freezing
When I am sending an email to a client or candidate I always use the spell check option. For the last few days whenever I use spell check, the system says "checking' but hangs at this point and does not complete the check. I can still send the email, but the spell check function is no longer working. Can you please investigate and advise.
Can't edit logo on careers site
Hi i can't change the logo on my Careers portal. It doesn't provide an edit function as described in your notes. See Screen shot attached.
Export events to Google Calendar not working
Hi, The ability to export events to Google Calendars stopped working on Thursday. It was working fine but now when I try to export anything, the screen just goes grey and nothing happens. Has there been a change to either Google Calendars or the Zoho Export functionality? Thank you
Re-publishing problem
Hi, I am trying to re-publish a position and Zoho send me a message that I cannot do that before or within 45 days. How can I lift this restiriction so that I can re-publish the position? Thank you in advance. BR Dimitris Lyris
Error 553 Undelivered Mail Returned to Sender
I have been receiving the above error when I try to email my client. I'm concerned that your IP is being blacklisted. I'm attaching a .jpg of the error I have received. Is it possible for you to get it de-listed? I don't think I can do anything on my end. Thank you James Wright
Json feed mime type issue
Internet Explorer 11 (I did not tested other versions) currently blocks ZC json feeds in Ajax requests (for example, when it's used with JQuery getJSON() and probably the ZCML script proposed by Stephen here because it is also based on JSON feed parsing) and the issue is a type mismatch. This is the message from the IE developer tools console: <url> was blocked due to mime type mismatch (<url> stands for the current json feed url) In Chrome the json feed is not blocked, but the following message
Email address and Resume Parsing
I would like to have my one employee who uses Zoho Recruit to have his email address in the system, otherwise they come to me as the account owner who is not using this system? Tx! Second issue is that the resumes we are receiving are not parsing correctly. We realize it's not always going to be perfect, but it's not really working at all?
Body of email missing in sent items
I have sent several emails today but recipients have advised me there is nothing in the body of the email. I sent some test emails to another email address of mine and I can indeed see there is no actual email. Strangely, in the inbox view of my other email address I can see a snippet of the email but when I click on the email to read it in full, no body. Anyone else have this issue or can provide a solution? Thank you.
Email domain didnt activated
I purchased new email domain through ZOHO but neither i got the details regarding its activation nor I received any details instead my balance got deducted. Can anyone please asist
New Domain purchased but no domain confirmation mail received
I purchased new domain migrateol.com for 5 users, the payment deducted from account but havent received any domain confirmation neither I am able to verify the domain. Can you please asist
iPhone App
Zoho Recruit iPhone App - I've downloaded and installed the app and I see a "Sorry - You don't have permission to use the Zoho Recruit mobile app". Can you please help - I've been a customer using your service for 4 years, waiting patiently for you to release this app. Thanks\\\\\\
Files not deleting
Hi there. We trying to delete duplicates, but it won't delete.
Cannot access the Control Panel
Hello, For some reason I cannot access the control panel (in the new or old Zoho Mail!). Everytime I click Control Panel, it takes me to this link: https://mail.zoho.com/cpanel/index.do. It looks like the correct link, but it takes me to the Zoho Mail homepage, which looks like this: Could someone please check on that and figure out why it's showing that page? And fix it please? Right now I need to access the control panel to make an email group but I can't!!!! :( If you need to, email me at nobodum@theaoks.gq.
My colleague accidentally created an extra Zoho Campaign account
Hello there. While I was implementing the Campaign app, one of my colleague accidentally created her own account and now I cannot add her into the company. There's no obvious way to delete the account for her either. Her email is jessie@friendmedia.com. Do you think you can remove her Campaign account for me?
hmtl template save
Hi I am trying to import and save an html email as a template but I cannot find a way to do this - can you please instruct me on the best method? Guy
Can't find email setup
I've setup email for my crm account (i'm hosting my domain email with zoho as well). (i've used it to send email, so it works) I'm trying to find the settings to troubleshoot a problem (sent emails not showing up) and following these directions: https://www.zoho.com/crm/help/email/configure-imap-account.html but the path (setup->personal settings->email settings) doesn't exist on my crm account. Help?
Update custom field properties edit does not save
Hello, I have added a value to Activity Sector inside Contacts and saved. The new value does not show in the relevant field in the contact page. Can you please have a look at this. Best Guy
Verifying domain issue
We use AWS and have chosen to verify our domain via the HTML method. We uploaded the file to the correct place and the link redirects correctly (see here: https://competeleague.com/zohoverify/verifyforzoho.html) but the button does not verify our domain.
IMAP OFFLINE
HEY ZOHO MY IMAP HAS BEEN GOING OFFLINE FOR THE PAST 5 DAYS JUST THOUGHT I SHOULD MENTION IT
Unable to attach files from OneDrive
Hi, As I've discovered, it is not possible to attach a file from OneDrive if the file has a SPACE in the name. For example file called "file1.pdf" will attach fine but a file called "file 1.pdf" will give an error and will not attach to the email. Attaching from Google Drive seems fine. This issue seems to apply to OneDrive only. Can this be fixed please?
Problem with recently-purchased Zoho domain
Hello! I purchased a domain from Zoho yesterday (bethconley.com) and published my website around 1:30AM. My website didn't work (nothing showed up when I typed in the address), so I looked on your forum and I saw something that said it would take a few hours for the domain to work properly. So I tried typing it in again this morning, and now I'm getting a page that says "This webpage has a redirect loop". I'm not sure what that error means, how do I fix it? Thanks!
Cannot get "old" data.
In Edit|Verify, Script Builder still has a tab for assigning a value to a variable that says "Old", but the code it creates won't compile. Is it still possible to get and use the previous field values? Bruce "Speedy G" Peaslee The World's Fastest Programmer
Don't recieving e-mails
Hi Guys, A few days, I was setup to zohomail and in the start, everything work fine, but some days later I can't recieve e-mails anymore, check the Mail Delivery recieved: Delivery to the following recipient has been delayed: ******************** Message will be retried for 2 more day(s) Technical details of temporary failure: The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [(0) **** .com.br . [**.***.**.***]:25: socket
Time Zones
I've asked this question before, but I got no responses to my actual issue so I am trying again. I have multiple users who are in different time zones. I also have lots of date-time fields. I know how to determine what time zone a user is in. What I don't know is how to display the date-time fields accurately for the user who is viewing it. So for example I want user#1 on the east coast to enter a time stamp for the current time let's say 8:00 AM EST. I then want user#2 on the west coast to
No attachments
I haven't been able to send attachments for a week? Is email stable now? It's been inaccessible all morning on east coast of US?
"Add as ticket" feature in forums in customer portal returns "Problem adding ticket" error
When viewing a customer submitted forum article, we wish to add this as a ticket in the support queue. Clicking the "Add as a ticket" link results in an error message: "Problem adding ticket".
Custom Form - Not shown for users except Admin
I logged in as Admin and added a custom form and gave permission to add/edit/view for all roles. On clicking the Add Record button, it shows "This operation is not allowed kindly contact your admin..". But the Admin is able to add a record.
email got blocked
hi, my email got blocked, please unlock it. thnaks email: solution@kdloyd.com
New Module
Click Setup > Customization > Modules. Click Create Module. Create Module is not on the page. Please advise.
Our emails are not always being delivered into inbox and we need to rectify this problem.
Sent emails are going into recipients spam/junk folder!
Cannot create estimate/Invoice (the Zoho Invoice version) from Potential page?
According to the documentation regarding the Zoho CRM and Zoho invoice integration, I should be able to create Zoho Invoice estimate/invoice from within the Zoho CRM contacts or potential page. See https://www.zoho.com/crm/help/zoho-invoice/#Create_Invoices It clearly states: To create an invoice/estimate Click Contacts, Accounts or Potentials module and select a record. In the [Record Details] page of the Contacts, Accounts or Potentials module, go to the Zoho Invoice/Books Related List. Click Fetch (if
Still having problems with IMAP
I reported this issue yesterday but the problem still exists. I use IMAP through Outlook 2007 for my email. I am able to send emails but I cannot receive them through IMAP. I get the following message: "A connection to the server cannot be established. Imap.zoho.com is now in offline mode." Why does it appear that Zoho is not looking into this problem?
Duplicate automated emails
I have two duplicate automated emails going out to applicants. Can you help figure out why. There should be just one. This started about 2 months ago.
I'm sorry but your support is shit :(
I'm sorry but your support is shit :( I have written many requests. And I'm waiting for many days. How many days I need to wait for a response of support? My address http://recruit.bpjsc.com/ don't work... My address http://wiki.bpjsc.com/ don't work... The CNAME of domain is correct, but on you side is don't work. + I wrote a many requests for another bugs.... and has silence... :( Support is silent!!!!!! (((( I wait more than 24 hours :( My business is suffering :( So in the future if I'll pay
SMS settings in Zoho recruit
Please can you let me know how I can opt out of the Unicode settings for sending SMS through Zoho recruit. I am sending plain texts which are being picked up as unicode and being charged x3. Thank you, Dan
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