Problem Sending to Gmail Accounts
I am having issues sending emails to Gmail accounts where the emails are not going through. All other emails are working like Hotmail, aol, etc.....but nothing is making it's way to Gmail. Can someone please advise as to what is going on?
Fallout from SPAM - AOL whitelisting problem
AOL is pretty much (temporarily, theoretically) rejecting all our Zoho emails, so following the instructions sent by Zoho's CS, I applied for whitelisting and got the following response: Your Whitelist request, with the confirmation code XXXXXXXXXXXXX, has been denied. Your web request has been denied because you do not appear to be the owner of the IP address(es) in your request. If you are in fact the owner, one of the following criteria must be met before resubmitting your request: * The RDNS
Problem with recently-purchased Zoho domain
Hello! I purchased a domain from Zoho yesterday (bethconley.com) and published my website around 1:30AM. My website didn't work (nothing showed up when I typed in the address), so I looked on your forum and I saw something that said it would take a few hours for the domain to work properly. So I tried typing it in again this morning, and now I'm getting a page that says "This webpage has a redirect loop". I'm not sure what that error means, how do I fix it? Thanks!
Invoice is sent to wrong recipient
Hi Our admin user / account holder e-mail is jobs@krame**** and I have double-checked that this e-mail is set properly at Zoho recruit user, Zoho account, etc. But the invoice keeps being sent to zoho@eug**** which was a former e-mail address that we used. Did I miss a setting to change this or is it not updated correctly in Zohos system? Please check this on your side and make sure all admin e-mails go to the account holder e-mail. Thanks Chris
Unable to send emails - SMTP Error
Hi there, It appears that it's no longer possible to send emails... "Unable to connect SMTP server:smtpout.mail.zoho.com, Port25Reason:Connection refused" Can you please investigate asap? Thanks, Marc
Mails not receiving ...
I am not receiving any mails outside zoho server for last one week..
Sender address block
Hi, I am unable to send any emails for the last 10 minutes and am getting this message. My email i.d. is shailesh@desifirangi.com. Kindly help resolve. Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked Regards, Shailesh
Error fetching folders: syntax: expecting 's', found 'c'
Both yesterday and today, I have been unable to fetch email using my mail client. All I get is this error message: Error fetching folders: syntax: expecting 's', found 'c' I have no idea what it means, but it sounds like the mail server is not sending the folder information correctly any more or something. How do I fix that?
Trouble sending email from JIRA
Hi I've just configured JIRA to use zoho smtp to send our emails. I use my account login/password to login, but I set the sender to a group I belong to. I think the first one or two emails went through but now I have 5 emails that never arrive and I can see them at this address: https://mail.zoho.com/cpanel/index.do#troubleshoot/retrymail In that screen I see the reason: 4.7.0 Temporarily Deferred If I go and see the headers, I can see this line (among others): X-Zoho-Virus-Status: 1 Also now I'm
Unblock Account
please unblock my account : shankar@slagarwal.com
Job Application
I cannot follow how to go about sending my job application. Please help!
Emails section not working properly on Leads Module
Hi, On the Leads Module at the Emails section I can only see the 20 last e-mails exchanged with the client. I can not see the previous e-mails when I want to navigate to the 21-30, 31-40, etc.. e-mails. What can be the problem? Thank you! Peter
No way to recover lost admin account name (xxx@domain.cl) if you forgot the account name itself
Hi folks, I'm the manager for a Chilean-based radio station and we opened our Zoho email with the following domain: radioparati.cl I have the following email addresses as part of this domain hosted on Zoho mail: Gerencia@radioparati.cl Administracion@radioparati.cl direccion@radioparati.cl contacto@radioparati.cl But (and this is the urgent part), we have lost the admin email account name to log into Zoho mail admin panel and create more users or upgrade to paid email hosting. There seems to be no
Can no longer send emails to my zoho mail account using custom functions
I used to be able to configure my custom function to send custom email alerts to my zoho mail account. I know that before, I could not send an email to zoho.adminuserid if the email was from zoho.adminuserid, but until around December 24, I used to be able to send emails to zoho.adminuserid from zoho.loginuserid. It seems the folks at Zoho have changed things around. I have bypassed this issue by having the email alerts sent to my gmail account and then forwarding them back to my Zoho account,
Can't add a new agent
When clicking the button "Add Agent" it doesn't display a form to enter new agent details, it just opens a new tab displaying the setup screen/menu. There appears to be no way to add a new agent. I have reported this to support nearly a week ago and still can't add a new agent.
Account is not active despite the deduction of your payment
Hello, How come we paid since the 13th of December and till now it is showing Free Edition and not allowing me to open Jobs? please assit. I sent several emails without a single reply from your side.
Return Receipt sender address
Hi, I have in zoho mail some "send mail as" address and I collect some email addresses in my account via auto-forward from original webmail (I DON'T have any external account email via POP in Zoho). This is the problem: when I receive an email to extern@otheremail.com in zoho, the return receipt I send in reply is from my __@zoho email and not from extern@otheremail.com (this extern@otheremail.com is in "send mail as" list). This error get confusing my contacts because they send me email to one address
Cannot Send Emails
Hi Cannot send email from dorit@themuze.ca. Why is this the case. I have reinstalled this account multiple time. Thanks, Dorit
Unable to Sign Up for new account in Customer Portal
We cannot create users in the Customer Portal of Zoho Support. I tried in IE and FF, and with different emails and captchas and got the same error message. Screenshot attached.
my zoho support agents not getting any notification
hello team, we are using zoho support & my email id is crm@setuinfocom.com. my agents not getting any notification like some one comments on task,some one assign task/tickets etc.. how can i get all this notification? i'm administrator of my account and I got all the notification but my agent not get. please help me in this. thanks.
Can't include Custom Contact data in Ship To address on Vendor Purchase Orders
I'm hopeful someone can help us with an issue on Purchase Orders. To start with we are a reseller of goods and we must provide vendors with end user data (Contacts) on every purchase order. We have to use the 'ship to' address and need to append Custom Fields 1, 2.. to this. We can't get these customer custom fields to migrate to purchase orders. We put them in and nothing comes across. Is it possible?
Customization Issues
I'm getting frustrated that the section for "State" under customization-->fields is not able to be edited. This really should be a drop-down option for states in the United States. I find it hard to believe that I would be your only US customer who would want or use this... Right now candidates are able to pick how they want to format the state: some use the 2 letter abbreviation while others write out the name. It's leading to sorting issues and it doesn't look clean.
web form
I'v been trying to generate a web form for leads. after clicking save to the form details it goes to a "thinking page" and gets stuck there.
email template issue on zoho crm free (about to buy the CRM product)
I have zoho recruit and about to buy zoho CRM, but I have an issue I can't resolve on free edition I keep seeing an email template form either on the actual template or when I send the email. Attached is an axample I want to resolve this so I can decide to buy the product.
E-mail verification does not work, cannot send e-mails
Hi I cannot send e-mails through the system, always get the error "verify the reply to adress" but it is veryfied (it's even the main login e-mail of the account!) and I also have deleted and recreated it confirming the address again since I read this in a support doc. But nothing hepls. The address is jobs@kramergastronomie.ch, please set this address in your backend to be veryfied for all sendings, thanks! Again this is a bug in Zoho and I have lots of problems with the customer because I recommended
Lost old version
Hi, I was asked to reset my password, which I did and have lost all the leads that I had stored. Anybody?
My Account is Disabled
Hi, I tried to login but it says Account Disabled. Please help.
Can not see the unlock image, Mail Recipient count exceeds limit [Recipients=337], please help to unlock account.
Hi, I receive the message that said the recipient count exceeds limit and shows an unlock button with a input field. However, I can not see the image for unlock. (Please refer to the attached, the button title is "unlock me" and you can see the image near by the input field is "?".) Please help to unlock ryan.lin@tripplus.cc account. Thanks.
EMAIL HOSTING PROBLEM
I have been contacting the support team no response, Kindly assist me i try to migirate our mail hosting to zoho, it is not working, i have tried verifying the domain in all means available from CNAME to TXT to HTML. Attached is the hosting details. Kindly do this manually. Thank you.
when i add email It adds user in invitation list instead of adding user.
Dear Team, I am trying to create an id workshops@thequranacademy.com It adds user in invitation list instead of adding user. This email is not used in any zoho app
Ringcentral Calls Not Going out from CRM
Incoming calls come in fine from ringcentral to zohocrm, however when I press the green call button next to the phone number, it says "Calling...", but the softphone isn't calling. I've enabled pop-ups so I don't think that's an issue..
Missing contacts
I need urgent help. Last thursday, more than 1000 opportunities was missing. We can see them in the view, but there are no in the CRM, we can´t access to that. You can see in the attahched image the screen. Please, we need help, cause we have to follow our job tomorrow monday, and we need recover the conactas. By the way, all that contacts are not in the recycle bin. I don´t know what´s happening. If you need some info you can contact in any time to my e-mail alvaro.corrales (arroba) agmeducacion.com
Email address is not receiving emails.
The following is not able to receive emails: avcap.net. Sending out seems to be fine from that address. MXToolBox indicates that there is a failed SMTP connection. We need this address up and running immediately, please inform as to what is going on.
CRM integration problem
Dear Support. I would like to import my clients data from Zoho CRM into Zoho campaigns. I tried it many times but nothing happens. System says the import is completed, but the imported partners number is 0. Please check it for me
Please delete my Organization
Added organization 'crossover' but found out that similar domain exists and I cant verify the domain authority. Can you please give me link to delete organization or do it yourself from support side?
Web Form submission message freezes on Zoho Recruit
Web Form submission message freezes. After information submission through the Candidate Registration webform the form freezes with Submission Message and a gray background. Clicking OK button does not close the submission message or the page does not go to the landing page. Web address of this form: http://www.nukepros.com/#!contact-us/hldab Please refer to the attached screen shots. This website is live with high traffic, any prompt help will be highly appreciated. Thank you.
POP3 access
I am trying to setup my account for POP3 access and i am receiving the following error in my outlook client: Task '"email address" - Receiving' reported error (0x80040102): 'The requested operation cannot be performed on this account'
recent maintenance and email problems
Would the recent work cause any problems with email? 1 of my 8 email addresses has simply stopped. Unfortunately it's the one all my order notifications go to. No bounce messages yet. Just nothing Many thanks
cics-iccs@cics.org email cannot send out emails.
Hi, Please unblock this account.. Thanks
email not working
Hi. Now none of my emails are working, either sending or receiving. Any updates on the problems?
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