SMTP is not working
SSL, TLS are not working.
Zoho not forwarding emails to gmail
My emails in the zoho server are not being forwarded to gmail. I read earlier this was resolved after your "glitch," however I am still not having any success. What's going on?
Resend invitation mail to one of active recruiters
How can I resend invitation mail to one of our active recruiters, as she is not able to access zoho recruit from her account. Your early reply will be highly appreciated
Cant set my domain mail as default
Hi. Everytime I press compose, the default email adress is [ old_mail (at) zoho (dot) com ], even after setting the email [ new_mail (at) domain (dot) com ] as the primary adress. This bug is very annoying, can you help me set [ new_mail (at) domain (dot) ] as the default mail. I already tryed every guide without sucess. Furthermore, can you also add mail.domain.com in my domain list, for logo purposes? Thank you!!
Email drafts are breaking subsequent email
It seems that our email drafts are breaking the actual emails we send....one sent to a gmail account put a whole lot of extra space in at the top so that you can't read the email unless you scroll down a bunch. Other cases show the former draft snippet lines in the preview of an updated email (if I copy and paste an email I send to Dear Michael, change the name to Sarah and send, the preview snippet still says "dear michael" even though opening up the email you see that we changed it to "dear sarah").
Conditional email forwarding (based on filter rule) doesn't work anymore
Today stopped to work conditional forwarding. We haven't changed any settings but due some reason emails no forwarded (based on filter rule) Could you please check it as it is very important functionality for us. We have tried to setup email forwarding to different email accounts on different servers and everywhere it doesn't work anymore since today.
Hotmail refuses Zoho Mail
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. xxxxxxxx Error, ERROR_CODE :550, ERROR_CODE :SC-004 (BAY0-MC2-F24) Unfortunately, messages from 72.5.230.95 weren't sent. We recommend that you contact your Internet service provider. The problem is that too many unwanted messages have been sent from the following IP address above. You can also refer your provider tohttp://mail.live.com/mail/troubleshooting.aspx#errors.
Mail forwarding stopped working
After the latest DDoS attack few days ago, forwarding to gmail stopped working. The Zoho IPs might be blacklisted? Please, resolve this ASAP. Thank you!
user email
Hello, I setup my domain with soho mail and it worked well. However, I has some technical issues with my domain so I had to cancel and deactivate zoho mail. After I solved the problems with my domain I setup again zoho mail. But It doesn't let me create the user that I create the first time. How can I solve this thing? Thank you
Zoho Mail New Version is only in English
How can I change the language of the New Version of the Zoho Mail UI ? Or at least, tell us when will it be in Spanish or how cna we help achieve this?
IP address restriction unable to access my account
Hello there , I am. Also having. The same problem. I was testing the IP address restrictions and my account got blocked. My domain : www.sach.work Email: mail@sach.work Admin : webmaster.sach@gmail.com Kindly revoke or reset the ipaddress restrictions to my account. I have been sending request through your support forms but no response. Thanks in advance.
Ipaddress restrictions
Hello there , I am. Also having. The same problem. I was testing the IP address restrictions and my account got blocked. My domain : www.sach.work Email: mail@sach.work Admin : webmaster.sach@gmail.com Kindly revoke or reset the ipaddress restrictions to my account. I have been sending request through your support forms but no response. Thanks in advance.
Unable to send email from Outlook (IMAP)
Cannot connect to the network Able to send and receive emails via Outlook up until last week when sending stopped because of the above error. Is there a problem connecting to smtp.zoho.com? Am able to send via phone and webmail but not Outlook. tracert smtp.zoho.com attached
Email already exists
Hello! I am trying to add a user/email to our custom domain with zoho: thenatureschool(dot)org(dot)au. I added jodinka(at)gmail.(dot)com and she registered with Zoho as per the link. I then went to control panel and as the super administrator tried to create her email: jodie(at)thenatureschool(dot)org(dot)au but it keeps saying that it already exists...but it doesn't?! I had no issues with the other account I created in the same way. I have already written to your support email some days ago
New Project from CRM
When creating a new project from the Opportunity of the CRM module there is not an option to add the project to the Projects predefined Project Group in Projects. This feature is available when creating a new project in projects. The lack of this feature put the newly created project from CRM into the Ungrouped projects category. It is then necessary to go to projects and edit the project and assign it to the correct group. Otherwise the project is created in projects and then associated to the opportunity.
Multiple Issues w/ LinkedIn Handle and Contact Photographs
After integrating my Zoho CRM account with my Zoho Campaigns, I found a number of issues with "LinkedIn" fields. I am hoping that it is an oversight or configurable option on my party, and not just broken. Any assistance, advice, recommendations would be greatly appreciated. LinkedIn URL Overview LinkedIn as three types of URLs for people: Standard - /in/linkedin_handle Generic - /profile/view?id=[###############################] Public /pub/(?)At any rate, the public ones will redirect to the standard
Unable to receive mail
My mail was working fine and now I am not able to receive IMAP/SMTP mail from the server using either my mac or my iphone. I am able to login to the webmail to access my mail so I know its not a password issue. donatspotlightbooth.com
Multiselect Field in HTML Page causing "UnPredicable exception, Invalid statement found Line:(#)"
Hi, I'm trying to use a multi-select field in a HTML Page but it is always returning the following error. Error details: Error in executing assessments_page UnPredicable exception, Invalid statement found Line:(246)Edit access is still enabled, page is https://creator.zoho.com/appbuilder/oliviafox/promanagers/page/assessments_page/edit Line no 249 is commented... Field name is 'Applies_To' in form "Assessments" ********* Workaround - Created a hidden multi-line field that is populated with the multi-select
Forms not visible by visitors!
Hello, I created contact form on my website, but recently I discovered that visitors can't see my form in any brower! I double checked everything, created few test forms, but visitors still can't see any forms I created. "Debug access" is enabled if support team need to check! Thanks in advance for your help.
Timer for schedule a report feature doesn't work
Hi, Even though my local time is well configured (in the setting module), time in the schedule a report feature is an US time. When I put 1 hour, I receive the report 8 hours later. Thanks,
Associated list - Candidat status and Candidat status for job opening
Hi, We understood that a candidate has a Candidate status, a general one and sometimes several candidate status for job openings. How the system choose the Candidate status, among several candidate status for job openings ? The is a bug in the Associated list. In a Job opening file, associated candidates are listed. But the status of each is not the candidate status for this job opening. This is the general Candidate status. This information at this place is not correct. In the associated list design
Unable to setup Extract from Email
Am trying to setup the Extract from Email settings, but am only getting a 'loading' message...
Error 400
Dear Technical Team, I have a really big problem with ur portal. All the time, when am trying to click on the command board, I see the error 400 (which is attached in the file). Can you please solve it asap? Cheers, Alan
Very long response time - ZOHO Recruit
Dear Support-Team, My team members informed me that the response times from ZOHO are much longer than usually. To open a document takes more than 1 minute. Unfortunately to this issue we loose a lot of working time.
Mail outgoing blocked
I am unable to send any mail from my account. Getting this error : Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked Need to get this fixed on urgent basis.
candidate screen can not be saved after adding two picklist custom fields
Hi, After adding two picklist custom fields, the candidates can not be saved. When I edit the custom picklist, the save-cancel-edit words gets messed up and the form can not be saved, the loading alert keeps staying at top. Thanks
Emails rejected as spam
I'm getting this bounce back from one supplier. Even when I try and send empty emails. It is happening on both desktop and browser generated emails. The email address has been used successfully many times. **************** This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. antonio@givovasports.uk Error, ERROR_CODE :553, ERROR_CODE :5.3.0 74.201.84.162 Your message was rejected
Interview Date Selection Not Working
We are not able to select the date for interview
Resume Inbox Parsing problem
Hello, We had set to inbox email parsing for "BOTH (attachement & email body)". When we set this, the parsing function creates 2 candidate in Zoho Recruit and the second one is as "No Name" even though the email body is empty. Urgent response please Resume Inbox Parsing problem
Bul resume submission
Problem when submitting more then one candidate. Client is getting email (from the template) with all names etc. but there is only one resume attached. Tested 3 times. No luck
Help ASAP Please New Customer!
unable to reach anyone to assist me with questions. I have tried for 24 hours with questions, clicking links, and calling and leaving messages. Can someone please call me ASAP today at 714-378-0880 x656 Thank you!
URGENT- Intellecap website- Zoho bug problem
Hi, We are using Zoho with the username 'Intellecap.hr'. Recently we noticed that none of the new jobs that we are posting from Zoho are being reflected on our website (Intellecap). On trying to see if there was an error, we noticed that while publishing a job the status is "waiting for approval" as against "in-progress". The option of "in-progress" is not appearing in the drop down as a result of a probable bug and thus currently only 4 jobs are being reflected on our website. We need to resolve
Generating branded / formatted resume
Good day, The generate a formatted/branded resume is not available when I click on more actions under the candidates name.
Resume search doesnt work
Hi, Resume search cant seem to work in the new release. Please could you provide fix for the problem urgently since it is a business critical issue for me.
Bulk email to associated job candidates not working
Hi, I just tried to send a bulk email to all candidates associated with a job opening, and it appears to have worked for some but not others. There is no reason for this that I can see - the candidates that have not received the email are not blocked from receiving emails or "locked". Any thoughts? Thanks, Rob
Massive ZOHO Recruit problems
Dear Customer Service, my whole team (5 recruiters) had problems to access ZOHO Recruit during the day (local Austrian time). Without ZOHO the work at my company doesn't make sense. I have wage costs ... :-( Last week we had problems with a very slow ZOHO Recruit ... Please take aware that ZOHO Recruit problems are not part of our daily business. Kind regards, Michael Walser
Auto response e-mails
Hello everyone, We're just in the process of swapping over to Zoho Support from another help desk system. The only problem that we've noticed so far is that when a customer e-mails in to our support addresses, they are supposed to get an auto-response e-mail, to let them know that their e-mail has been received. The customer does receive the e-mail but it's taking over 10 minutes from Zoho receiving the customer's e-mail, to when the customer receives the auto-response. Is this normal or is there
WordPress Contact Form 7 - Error
Hello all, I'm having trouble recieving emails from my WordPress website www.miruta.la (hosted in GoDaddy) using the plugin Contact Form 7, when I use my personal email there is not problem, but when I try to use the Zoho ones I never get them, I read about sending them trough the plugin WP Mail SMTP yet it was an unsuccessful attempt. Contact Form 7 Settings: WP Mail SMTP Settings: GoDaddy MX Records: Debug log: Test Message Sent The result was: bool(false)
The full debugging output is shown below:
Apple Mail client rejecting password after password change
Hi, i just changed my both my Zoho Admin password and Zoho Mail password online. I can still seamingly access all Zoho services via web browser. (I closed all browsers, even shut my laptop, restarted, logged in on Zoho Mail, CRM, etc.. All are working fine. I have been prompted to enter my new password in Apple Mail (OSX and iOS). I can only receive mails on both OSX and iOS. I can NOT send email on both OSX and iOS. Both tell me: "unable to verify account name or password" My emails remain stuck
Can not use Zoho documents
Hello, I just go on Zoho docs, from a chromebook, and I can no longer use the menus in the documents. I can not: Edit text, Mcrire, format, etc ... I can do anything, even popups menus no longer open ... How to use Zoho Docs again please? Editing, Writing, Using the menus? Thank you to answer me as soon as possible. Elisa ____________________________________________________________________________________ Impossible d'utiliser les documents de Zoho Bonjour, Je viens d'aller sur Zoho docs, à partir
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