Automated Email and Details
When I set up an automated email, the merged fields do not show up on the email sent.
Emails not displaying field content in Zoho Recruit
Problem: Since today morning, emails from Zoho Recruit are not reflecting the field values. When did the problem start: Wed 10/7 Sample email from past when the emails were working as expected: ____________________________________ Hello Gautam Harkhani New Job Opening has been assigned to you in Zoho. Please take appropriate action. Job Opening ID : 96 Posting Title : Database Administrator Job Opening Status : New Client Name : NEX-MEDTRONIC Client Position ID : Thank you, The Eveear Team ____________________________________
Admin can't log in-Password says doesn't exist
My other administrator can't even log in. Password reset says he doesn't exist, but he is listed right there as an admin next to me in users.
CRM dissociate from organisation
I currently use Zoho Support and am trying to integrate Zoho CRM. My previously trial of CRM was closed by yourselves but when invited to our companies new CRM I receive the following message:- Sorry! you cannot accept this invitation now. Your email address(xxxx) is already registered as administrator under the Organization xxxxx. To join the organization xxxx, you should dissociate from the earlier organization and role. This has also occured to some of my colleagues who tested CRM on a free trial.
"Scheduled by" field in Events Module is not reporting accurate data. Help, please!
We are experiencing an issue with reporting in the Zoho CRM when using the "Events Module". The problem is that the "Scheduled By" field in the events module is not showing the field entry data. Example: We have a report, which should show all events scheduled by Sam; however, this report only shows accounts where there is only 1 event. It is having problems pulling "Scheduled by" field entries on all accounts with more than 1 event, not showing for those with multiple events. We are sure that it
Issue - Unable to Organize Record Details in CRM
There is an Emails section where all the received & sent messages can be viewed for a given record. I am unable to change the default position of this section. I have attempted to move it in Chrome, Opera, Explorer and Firefox with the same issue occurring in each -- the Emails section (list) is not among those available to organize. I was only able to "move" it by completely removing other lists from the details page. When I added those lists back, the Emails section returned to its default
Scheduled E-mail Reminder for Task
Hi, I would like to put an E-mail reminder for Tasks as described on this page http://crmkbase.zoho.com/how-to-set-reminders-for-activities. But I do not have any scheduler to put it, the reminder is send when I create the task, not when it's scheduled. Could somebody please advise? BR Peter
Merging documents from Zoho CRM through Zoho Writer
Hi, our company uses your Zoho CRM (80 users). We have set up a offer making workflow with custom documents for our products. We have a unique field called MS in Account Module, that contains identification number we use (custom field - number). We`ve put that field in the header of every of our documents, formated like ID"Accounts_MS"/PON. We use this data for our archiving system. We`ve noticed that when using merge function in CRM, not all are the same or not getting the same results. 1. When
wordpress plugin to zoho crm problem
Hi, Developer needed Developer made plugin in wordpress that syncs products and orders to crm. Unfortunately he is not available no more. Everything is working great only problem is updating products. We have 40.000 products and when we change name of product and try to sync it does not update in crm. If we deactivate Unique in Product code then we have many duplicate products with diferent names. Need to fix plugin with API to update products with same Product code, and to clean up product database.
Sharing Contacts/Vendors between Organizations using API
Hi, I'm trying to create a bill using the API, my contacts/vendors are linked to CRM so they can only be linked with 1 "organization_id". If I try to create a bill for a contact/vendor in a different Organization I get response "The server has not found anything matching the URI given"... How can I share contacts/vendors between Organizations? Thanks, Damien Cregan Hire an Expert
No incoming mail
No mails are arriving at service.india@aquametro.in, abraham.koshy@aquametro.in and thomson.john@aquametro.in. following sample error message is received Delivery has failed to these recipients or groups: service.india@aquametro.in A communication failure occurred during the delivery of this message. Please try resending the message later. If the problem continues, contact your helpdesk. The following organization rejected your message: aquametro.in. Diagnostic information for administrators: Generating
I'm not reciving mails! help!
People who sent us emails are receiving (This is happening with all our emails): "Delivery Status Notification (Delay)" Delivery to the following recipient has been delayed: info@mediainvest.com.ve Message will be retried for 2 more day(s) Technical details of temporary failure: DNS Error: MX lookup of mediainvest.com.ve returned error DNS server returned general failure PLEASE HELP!!
Filter of Checkbox Field Not Working in Reports
I have a Form called Fuel Order. On this form I have a checkbox field called "Invoiced" with two options, "Fuel" and "Freight". When I try to generate a Calendar Report showing only selected records, using this logic: "Invoiced" does not contain "Freight" This does NOT work. It shows all records. I think it is a bug. https://monosnap.com/file/Mq5z8WYfxPbqfLPQhrlc9u6g2XiCiG Any help would be greatly appreciated.
Cannot receive any email
Hi there. Since yesterday we have been experiencing some problem with zoho mail service. We can send out emails with no problem, however we cannot receive any emails at all. No error message popping up, but nothing in inbox. Thank you David
I can't send emails ..
Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked Why that happened? Please help. Best Regards,
I Can send email, but can not receive.
I can send email from my Zoho Mail but I can not receive. I did already all MX configuration records What should I do? Help!
Sending failed;Reason:554 5.1.8 Sender Address Blocked
Hi There, please remove the block on our mail account. We are not able to send a single mail right now, can you please explain the reason for this ? The adress is: marion.calon@zoho.com Thank you !
Workflow Alert history
Hi, I have a workflow rule set-up to send an email, where do I find the history of the email being sent? Thanks, Damien Cregan Hire an Expert
Permissions panel checkboxes: better but still doesn't communicate "unchecked"
Hi, Following up on my previous post: https://help.zoho.com/portal/en/community/topic/permissions-panel-gratuitously-confusing-and-too-easily-destructive ... For the panel in "editable" state, I see that the "unchecked" state is now represented by a grey check mark, which is better than the previous colored check box. However, the grey checkboxes communicate that the state is "checked, user change prohibited". It does not communicate "unchecked, and can be changed". I note that the checkboxes are
No incoming mails!
I'm not getting any incoming mails at all!!! I'm getting the following error message Delivery has failed to these recipients or groups: service.india@aquametro.in A communication failure occurred during the delivery of this message. Please try resending the message later. If the problem continues, contact your helpdesk. The following organization rejected your message: aquametro.in. Diagnostic information for administrators: Generating server: mx.imp.ch service.india@aquametro.in aquametro.in #<aquametro.in
I'm not getting incoming mails
Hi there, I’m not receiving emails on aquametro.in domain. Please help, I have been grounded for last whole week and I have received zero support from zoho. Delivery has failed to these recipients or groups: abraham.koshy@aquametro.in A communication failure occurred during the delivery of this message. Please try resending the message later. If the problem continues, contact your helpdesk. The following organization rejected your message: aquametro.in. Diagnostic information for administrators:
PLEASE HELP!!
Hi. I only found Zoho in an online search day before yesterday. I write stories, and episodic dramas, and I thought Zoho would be perfect because I loved the beautiful layouts and themes, and once I started, it seemed very easy to use. However, the problem came after using it for a few hours. I was saving my work very often, almost after every paragraph or scene that I wrote, but when I came back to it later, then entire first half of my story was just GONE. The second half was saved, but not
Unable to create portal - IE9
New user. Signed in via Google. At 'create portal' screen I enter a five digit portal name, click the button, nothing happens except the field clears.
Zoho creator Not saving changes
Hi Im having issues whit my document in zoho creator when i try ti save something new a message saying saving records shows and stay for a long time not saving my changes. There is anything i need to do to fix it ?? what is going on ??? i already try to log out and log in a couple of times, and also do it into google chrome and safari and still not being able to work.
Problem encountered while deleting the record from the CRM
Hi Team, In the "deleteRecords" API call if i pass an "id" value for an object, where in that object(e.g. Leads) that id is not present,still i'm getting a successful message saying that particular record with that id is deleted,whereas it should throw an error message saying id is not present??? can you please help me with this???
Problem with banners
My site www.dentotourism.com. A few days ago has "disappeared" banner on some pages of a site. Banners are visible on sitebuilder,but they are not visible after the publication of the site. Please, help me to cope with this problem. Thanks in advance.
Search mail is not working properly
The issue is simple. Not all messages are retrieved in search. We have ensure that the filters selection in search are the proper ones. I think the problem appears only with recent messages. In order to reproduce the issue, only have to send a message to your address and when it arrives, perform a search that surely match this search, and mail is not shown in results. Also, if you run a filter throw folder, recent messages are not matched and filter is not applied to them.
Bug in Creating URL's
Hi! I am getting a REALLY weird problem. I have the exact same email being sent to two different people. On one of them the a URL in a link (generated by Zoho Creator) is different that the other. Just a tiny difference. Why? See here: The Correct Link: https://creator.zohopublic.com/jjmancini/fuelorders-v2/view-perma/Stateless_Carrier_Acceptance_HTML/12345YFYyjw1PECxegqWkRMeGHhMCS0u6dYZ61OtJuUR7axhbawj3qPkyW87JpeEP3pCWrH5M4RW7ubQ84658XPFS06jKt6Qj/Order_ID=555539000012469123&Carrier_Reply=Yes&CarrierSCAC=XPER&Carrier_Contact=555539000004748233
zoho group invitation mail is in english only and no adaption is possible
I am using zoho groups in the control panel successfully and thankfully. There is the following problem/symptom, which may be also an idea for future development: --> the invitation email for new users is in english only. There seems to be no possibility to adapt this text. Such text adaption is possible for other group-texts like group entry confirmation, group email denial. The text adaption are found in the group email-options. The consequence of the english invitation email is, that new group
" FAILURE TO SEND " when sending e- mail ZOHO .
Good afternoon,
They can help ? We are having trouble sending emails through ZOHO . By clicking SEND or SEND \ CLOSE occurs " FAILURE TO SEND " .
Impossible to Delete
Hi, I'm creating a form in Zoho Creator but i got a lot of troubles with Rules and Task. I've created some rules but i can't delete them anymore and I can't Delete even the Fields. I tried to delete every Rule but the field cannot be deleted. This is the error message. "This field is referred in the following places. Please remove them and then delete this field. Form Rules and its Tasks I would like to upgrade but i really cannot end any form because Every Time I Find this kind of problem! Please
Where is my login for my email? It's gone..
I've been using Zoho mail for years now and suddenly I am getting a page that says i need to sign up for your new snazzy business mail account. I already have a Zoho mail account that works nicely but there is no place I can find to log into this. This is not making my daily business very smooth. Please let me know how to sign in to my existing business email account through Zoho. thank you Davida Wood
PROBLEMS WITH THE EMAIL
WE CAN'T SEND EMAILS FROM THE CRM. THE OUTLOOK WORKS VERY WELL, BUT FROM THE CRM DON'T. IT IS URGENT
PDF exported impossible to read
Hi, I'm using Zoho Forms to share a form which has now tens of entries. The size of the PDF file exported from the entries is about 80 Mo. The download works well, but impossible to open the PDF file after that (certainly corrupt). I've tried several times but still the same problem. Is there a way to fix it? Is it because the PDF file is too heavy? Thanks in advance.
adding a contact to cc field
When I click on a contact from the drop down menu in either the "To:" field or "cc" field, instead of just the email address - this is what shows up... "Brandon White" <b.white@alliedstaffingva.com<i data-email="white@alliedstaffingva.com" class="_crmio_extn_"> <i class="fa fa-refresh fa-spin" title="Searching..." style="display:none;"></i><i class="fa fa-search" title="Search in AgileCRM" style="cursor:pointer;"></i><i class="fa fa-plus-circle" title="Add to AgileCRM" style="cursor:pointer;display:none;"></i><i
Missing 3 days worth of emails after starting an email migration
I started an IMAP email migration for multiple email accounts today (afternoon of Oct 12) and during the process, emails currently in the inbox of several accounts went missing. They are not in the trash nor spam folders. The missing emails are dated from Oct 8 - 12 and are extremely important, so it's a major hinderance that they cannot be accessed. If you are able, I need to have these emails restored as soon as possible. Thank you
Zoho CRM Not Linking Incoming Emails to Lead
Hi- Have enabled Mail Add-on, and POP3 Email Account. Successfully SENDS and RECEIVES Emails to/from the POP server, and if No Lead Present, successfully Creates one (via the BCC Dropbox). Subsequent emails which are sent by the Lead matching the Email DO NOT POPULATE as Received emails directly to the Lead. Is this functionality provided? -Kim
Multiple copies of the same auto-response being sent to a ticket
This issue began on 9th October. Sometimes tickets are created by another system sending an email to our support system, using one of our support addresses. We would usually then receive one auto-response into the same ticket, advising the ticket had been created. We are now receiving multiple copies of the same auto-response. The only way to fix it is to split out one of auto-responses into another ticket and close it. I would like to know if we can stop the auto-responses to our own support address,
Cannot Migrate from Exchange!
Hi, I am trying to migrate email from my exchange server and have emailed support multiple times over the past 2 weeks with no response. I installed outlook on my exchange server and ran the software. I tried all possible combinations of server names and domain names (see top photo) and I am still getting this error message when I try to find a user that I want to migrate (see bottom). I also tried doing this on one of our Windows 7 machines, with the same result. Please help! - mikev@visionmep.com
PROBLEMS TRANSFERING CONTACTS TO ZOHO
I'm not able to transfer my contacts that from Visistat. I purchase them and then try to transfer the contact it states that it didn't send it. I've been having problems for over a month. Can anyone help?
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