Incorrect (outdated, possibly cached) records returned by getRecords API call
Edit 2014-10-08 15:10 EST: Confirmed that a cache is responsible, added step 0 to reproduce issue reliably. Problem Description: Edits made to Leads are not immediately accessible via the getRecords API - instead, old values are returned, despite getRecordById returning correct data. Using the latter is not a solution, as it would require hundreds of calls to find updated leads, instead of one call per 200 records. Steps to Reproduce: 0) Call getRecords API to return a group of records
Problem sync mail with Outlook
After sync the Zoho mail with my account in Outlook, the emails in Outlook appear always as read. Let's say, that Zoho is reading the emails before me, and I don't realize that I have received new mails with I check Outlook.
I am able to send mail but not receive any.
I am the owner of of account knight@g-knight.com Apparently, I am able to send out mails but not receive any. Can you please help me ? Thank you
A problem with Activities Listings
Hi there.. here's an interesting wrinkle. If you are looking at a CONTACT and see that you have had 10 Activities with them, but wonder if there are more on the next page. If you CLICK the 1 to 10 arrow on the bottom of the screen, you will go to the second page of the activities listing. Great. HOWEVER, if you only had 10 activities, there is no page 2, and consequently no way to get back to page 1 without signing out of the contact listing and going back in. There should be a BACK arrow to get
Trying to add new user - Zoho won't display roles to select from and therefore won't allow new user
I have just setup a new subscription for 4 users. I am now trying to add the other 3 users. When I fill in the new user details, I cannot select a role. I have defined 3 roles. But Zoho is not displaying any to choose from and doesn't allow me to enter. Therefore I am unable to add users. Help....
Zoho email app for Android
I have a Galaxy Note 10.1. I use Swipe for typing. I use gmail and outlook email apps on it with no problems. The Zoho app has a couple of problems that need to be addressed: 1. The edit screen repeatedly refreshes, like every 5 1o 10 seconds. When it does that, it cancels any word I might be "typing" and I have to start over. Not fun trying to "beat the clock" when entering a long word. 2. After so many characters, perhaps 250 (just guessing), it won't let me enter any more text. I tried deleting
On user-input Action for Subform Fields
I am having a strange issue where an On User-Input Action is not being executed when editing a subform fields after opening the Main form and attempting to edit a field in a row. However if you add a new Row, then add data to the field, the On User-input Action is executed. When you do the same action on a Row that was already in the record when it was opened for editing, the Action is not executed. I have screenshot but the system is not allowing me to upload them. The Application is ghsagjv/projects/
Emails are blocked sending and receiving
I cannot send or receive any emails to my email account. Everytime I get the same response: Delivery to the following recipient failed permanently: pramod.mandhre@empower-solutions.biz Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain empower-solutions.biz by mx.zohomail.com. [74.201.154.201]. The error that the other server returned was: 554 5.2.3 MailPolicy violation Error delivering to mailboxes ----- Original
Problem embedding form
Hi, I am trying to embed a form on my website and the bottom area of the form keeps getting cut off causing there to be a scroll bar. This issue persists no matter how big I make the form. Could there be an issue with the HTML code I am using? Please help it looks highly unprofessional
HTTP Status 401 - Unauthorized access When trying to access the "Links" and "Tasks" Applications
When trying to access the "Links" and "Tasks" Applications, I get a HTTP Status 401 - Unauthorized access message. Can you please look into this matter so I can access the Applications?
How to get support during USA business hours
Does anyone else have challenges reaching support during USA business hours?
Lost my "Resume Status" picklist
Hello, I recently added a few options to my "Resume Status" picklist and the list and its options have since disappeared from my "Editing Candidate" page. How do I get this back? I've tried many different ways through the settings and "Customize Form" page. Can you please walk me through how to get this back over the phone? Thank you!
Problemas con reportes
Buenas tardes. Me gustaría saber si dan soporte en español. Gracias.
Convert to Employee - Process impossible to complete
Hi Zoho Recruit team, When I want to convert a candidate to employee, ( I select a candidate, then click "more ations", "convert to candidate". I cannot complete the form, because: 1) When I select any option of the dropdown "Employee Type" which is compulsory, it kinds of reset itself, and display a link "Add employee Type". When clicking on "Add employee Type", I can write anything. When writing the same as the dropdown list, it says the value is incorrect. Can you fix the whoe process "Convert
Job postings
why are jobs not being posted on Glassdoor? I just checked and our Paralegal role is not listed and it was put in the system last Friday.
Careers Website help
Cannot set up careers website to post jobs on my website - www.nuhire.com PLEASE HELP ME - See error link below when I click the careers page link that is generated by Zoho Site Temporarily Unavailable We apologize for the inconvenience. Please contact the webmaster/ tech support immediately to have them rectify this. error id: "bad_httpd_conf"
Unsubscribe link
The unsubscribe link is not appearing as a hyperlink in the recipients email client
Pb display join a CV
Hello The fields to join a CV can't be publish. I active in the form, but it don't appear. Can you help me ?
Maintain scroll position when returning to candidate summary view
Hi, When I'm looking at candidates from a search in summary view, say a 100 to a page, and I drill down into a candidates details then go back, the summary page scrolls back to the top. If I'm working through the list sequentially this is annoying at least - I have to find where I left off. Obviously maintaining the scroll position is possible - here's an example for ASP.NET: http://www.tutorialized.com/tutorial/Maintain-scroll-position-on-postback-in-asp.net/71003 Thanks, Rob
importing contacts
I am trying to import all of my contacts from my outlook to my account in Zoho, how do I do this please?
Email Signature Changes Not Saving
I just tried to change my email signature but it did not work. I changed the font size and added some space at the top and made sure the save the changes. When I composed a new email, the changes were not reflected. Please help me!
Issues with viewing & editing docs
Hi, While scheduling the interview for a candidate, I had uploaded 2 documents, one is the feedback form & the interviewer has to fill it up. But the interviewer is unable to view the document nor edit it. When we click on "view" the document vanishes. Could you please check this & revert ASAP, since we have lot of interviews to schedule. Thanks
emails not being delivered
candidates are responding to me via email, but nothing is coming through. Is anyone working support during US business hours today? Kat
Can we manage referrals in system.
Can we manage referrals in system.. there is no options it seems
Problem Changing Access Permission
I'm trying to change Access Permission for one of our recruiters, but it's coming back with the following error message: Please fill the below mandatory fields Email ID already in use We have enough licenses so I know that's not the problem.
Lost of data and personalization without explanation.
Srs., we use ZOHO Recruit for all our recruitment services since 2013, and we are desperate that all of our customizations and datas was lost this morning. I need an urgent feedback about this, because there`s a lot of money involved in our services and we wont`s continue with you without a real trustfull support.
Emails templates for candidate related to jobs they have applied
Mail template: when i want to send emails to candidate about a job. But when i select a email template, there is no field available to share information about job he is associated for. When we check mail merge fields only Candidates are available, we can not automate the job details as part of this email. Can you please suggest what should be best way to address this.
Microsoft outlook app not working
my zozho recruit app for windows to upload cv's keeps on saing i've entered the wrong password, which I clearly have not as I would not b e able to send ypou this email.
Email body image has stopped sending
I have a host of email templates that pull across business critical data to forward on to my clients. I have also structured each email to have a specific candidate picture in the email body. Since Sept the picture has all of a sudden stopped sending?? I have no idea why and need this resloving asap.
Issue with forward candidate to client function
We are having significant issues with the forward candidate to client function. It loads, and we can select templates, however when we click send it doesn't do anything. Our number of sent emails increase, but our clients confirm they are not receiving the emails. It is sporadic and has been only affecting some users.
cant parse resumes that are in ms word format
I have a new recruiter- sandra lara. We're unable to parse resume's that are ms word format. please advise
Report Writer
We have two users linked to the same account. One person has the ability to create reports, the other doesn't. Is it possible to get this feature on the second account please?
changing owner of closed activities whenever changes the owner of the record
From friday oct 3rd i´ve noticed that whenever I change the owner of an account, all data -including closed activities- related to that account is then owned by the new user. The problem is that I need to keep the information on who did a previous job on that account.... Since I have been using ZOHO CRM for more than a year and this has started only a few days ago, I assume it´s a glitch Because if this change is something they had planned, they have killed one of the info i use most when doing my
Zoho Creator running slow since early September
We have a Zoho Creator database of many thousands of items and as of the last three weeks the service has been running increasingly slowly. It has reached the stage where we click 'Add' to add a new project and have to wait about 30-60 seconds for the 'Add Record' panel to appear. Making other changes also takes a long time to update, and searching is equally slow. Is anyone else having this difficulty?
Zoho CRM Freezing Browser when attaching document
I'm trying to attach a document to an Account record but my browser freezes up each time I click on Document link. I'm using Firefox 32.0.3 which I think is the most current update. I'm running on a Inspiron laptop on Windows 7. Also... down at the bottom of my browser (lower left hand) the words javascript show up when I click on the Document link.
Loss of applications in the Zoho System
Why is it that if a candidate applies for 2 different positions, only one application (the latest of the 2) is visible? Is there a way to keep/get both applications separately?
Accidentally deleted Account and Contact Report
I accidentally deleted the Account and Contact report in ZOHO CRM. How do I get it back, or is it gone for good?
Bounce back from gmail
One of my customers gets an error when sending to both of our domains fitsupply.com and discountonlinefitness.com with a 17mb zip file of images included. Here is the error: ---------- Forwarded message ---------- From: Mail Delivery Subsystem <mailer-daemon@googlemail.com> Date: Wed, Oct 1, 2014 at 12:07 PM Subject: Delivery Status Notification (Failure) To: garthbrinkley@gmail.com Delivery to the following recipient failed permanently: steve@discountonlinefitness.com Technical details of permanent
Issue with Dashboard Calendar/Events
When in Dashboard, right hand side calendar and events doesn't work or doesn't display properly...
My e-mail do not apper with my Domain and shows like: 1411671620201@zoho.com
Hello, First of all, sorry about my bad English. I've changed my old domain for a new one. It is fitandfoodclub. >>>I had this e-mail: renata@comidareal.com.br >>>and now I have this: renata@fitandfoodclub.com On this new domain I've created more 2 e-mails and they are working well. But the main one (renata@), is not working. It shows like 1411671620201@zoho.com when I send something, and not receiving. When I go to Control Panel / User Details it is right, renata@fitandfoodclub.com. But when I
Next Page