Problem with MX records on AWS uanble to recieve emails
Hi Zoho, I have pointed my domain name which I purchased from 123 reg to AWS Route 53 I have setup the MX records through Route 53 however I'm still unable to receive emails Please help Thanks,
Zoho Migration wizard Problem
I am trying to use the Migration wizard to import an Outlook .pst file. When I start the Wizard and select PST file the following error comes up: Prerequiests List MS Redemption DLL is not registered Any way to fix this so I can import my pst file? Is there a work around? Thanks, Al
Zoho will not let me register a domain
Hello, When I attempt to register the domain halocraft.cf for my email hosting, it just briefly says "Loading" and then goes away, and does nothing. By the way, I do own halocraft.cf. I have successfully registered .cf domains before, so I am wondering why this does not work. I own halocraft.cf. This is the screen I am on: http://gyazo.com/953c19e9b9cec581af93d94851497d3e Could anyone please fix this? Thank you.
We can not exchange e-mails between the accounts under the same domain and mail group hosted by ZOHO.
We can not exchange e-mails between the accounts under the same domain and mail group hosted by ZOHO. We receive e-mails send by other accounts to all those e-mails. (i.e. name1@domain.com can not send and receive e-mails from name2@domain.com, while name1@gmail.com can exchange e-mails with both accounts) Please advice. Thanks in advance and regards.
zoho mail stopped receiving emails
All users (5) for my company have not been receiving emails for almost 24 hours. I have troubleshot by sending from zoho - to - zoho, from yahoo - to - zoho, from gmail - to - zoho with very little luck. I am receiving 1 out of every 10 emails sent to my zoho account and all my employees are experiencing the same issue. Please help
mail outgoing rejected
simon . wu @ brandex .com. tw and rest of accounts have same issues.
Reports Module showing me data that doesn't exist!
I've created several reports to provide detail on opportunities in certain stages. For example, I have one which should display multiple fields for opportunities at Stage "Qualified Lead," with a closing date between Jan1 and Sep 30 of this year. The report seems to be pulling all the records that match those criteria. However, it is also creating rows for several "opportunities" that appear in the report with no data at all. The qualified lead and closing date fields are blank or null. And when
custom report criteria not working
when ever I set up a custom report filter criteria and save it the report does not give me the option to select same when running the report. I have tried several different reports and I am a paid user for the professional edition
While importing calendar invitation via Import (.ics), encoding data is displaying
When I import .ics calendar invitations into my calendar, I'm seeing encoding information in the Title and Location fields of the event (see screenshot). I've attached the .ics file that caused the output in the screenshot (the extension was changed to .txt so I could attach it).
are webhooks supposed to work on ports other than 80?
Good day, I have a webhook which works fine. A Workflow trigger calls my web service which is on port 80. But when I put my web service on port 85 (and of course I update the Webhook to call http://myservice.com:85/myservice), it no longer works. I get "HTTP Response - 1" in the Webhooks Failures log. I am able to call up the web service on port 85 using other tools like curl , so I know it is working correctly. But Zoho CRM does not seem to call the web service on port 85. Are web services other
New Zoho User. Can't setup SMTP in Outlook
Hi, My user id is sidfadnis[at]arbitrarypatterns[dot]com for the zoho account and I am trying to setup email using IMAP and SMTP on outlook. I am using following settings, However I am getting following error
Mail Outgoing blocked
We received this block notification, even though the account in question does not send mass/marketing emails at all. Please help us unblock the account: User : les@pjslodge.com Details :Mail Outgoing blocked. Reason :Mail rate exceeded limit
IMAP error message
As of a few hours ago, my Outlook IMAP account is not able to connect. I get an error message about Invalid credentials. I did not make any changes leading up to this, so I'm not sure why it suddenly isn't working. Note: webmail is working. If this is on Zoho's end, can you please fix as soon as possible? Anyone else having similar issue? Thanks.
Projects Tab in Zoho CRM
I've done all the steps illustrated in https://help.zoho.com/portal/en/community/topic/enhancements-in-zoho-projects-integration-with-zoho-crm , but it doesn,t work. I've not done the mapping. I've created from the administrator of the project portal a new project exclusively for this account, yhe same of the CRM. What can I do? Thank, Pasquale
Unable to send emails
It seems zoho mail server is blocked by external servers. I also checked our mail address is blacklisted although we don't use extensively. Can you please rectify this asap we are not able to communicate Email postfix: .....@infinifox.com Error: Invalid Address, ERROR_CODE :550, ERROR_CODE :Recipient Rejected: Access Denied: 74.201.84.155 blocked by prs
Organizations list empty
I'm trying to get the organization_id from the following url: https://books.zoho.com/api/v3/organizations?authtoken=9f8cc6948b1d7a13940ade7b5dd157d4 The response is an empty array: {"code":0,"message":"success","organizations":[]} What am I missing? I have created the organization and filled out all information.
"Problem occured while adding event" in Zoho Mail
I've received several webinar invitations where the .ics calendar file is attached to the e-mail. In Zoho Mail, I'm presented with the option to "Add Event," but when I click it, I get the following error notification (see attachment as well): "Problem occured while adding event." Attached is the e-mail header and I've left the e-mail in my inbox in case that is of any assistance to you. Update: I've noticed that the event is successfully created in my calendar, despite the error.
Signature Pictures won't show
Hi, I always had a signature picture and everything worked fine. Now I had to change the picture and it does not want to insert it. I go in the signature field and say "add picture" then it gives me the browse option and I select my picture, it uploads it and shows it in the little pre-view screen. But when I then say insert it does not react. I have tried jpeg, png and gif all in sizes between 47kb and 500kb - so they are far from the allowed size of 300MB. Please advise.
my text is red underligned each time I add text in text box everywhere in Zoho CRM
Hello My language is French, and I use ZOHO Crm in french. When I add comment (anywhere in ZOHO crm : contact, account or potential), when I type my text, all the words are red underlined, as if the words were not recognized in the french dictionary. If I type english words, there is not red. Can you help me to fix that ? Didier
CRM BUG !!!! WONT LOAD ANY VIEW
I need help as soon as possible, the vies is not working in my CRM, my team cant work with out updates filter !!!
Beware of Editing the Form Definition!
The form definition is found under a form's workflow. There are two options to view and edit it: without action, and with action. With action shows all the submit code and on-user action code. Without action just shows the underlying form fields. I just discovered that if you edit a form definition's "without action" part and save, ALL the SUBMIT/DELETE code is deleted. There is no warning about this effect nor an option to revert to a saved version. Unfortunately, this has set me back a few hours
sender1.zohomail.com blocked by proof point! URGENT
Hi, Since today, I get an error message when sending an email, and I get a link to proofpoint, saying the IP of zoho mail is currently blocked. See here: https://support.proofpoint.com/dnsbl-lookup.cgi?ip=74.201.84.155: I need this solved urgently. Best regards Vincent Buttstedt
Locked out of Zoho Mail
Please unlock my Zoho Mail. I am using Outlook 2013 with IMAP and yesterday it started taking forever to sync with my Zoho mail account. Unfortunately you keep blocking me so the process cannot finish and I get an error from Outlook saying that my provider is blocking IMAP access due to excessive use. I have been unlocking it from the control panel but now the control panel says I've unlocked too many times in past 24 hours. I don't understand what is going on but please restore my access permanently.
Many bugs in Zoho CRM : email, mobile app, field updates
Hi Following all the emails I’ve sending out and on which I got no answer…. 0. Field updates Not all the created fields are available in the drop down list of the fields updates automation. I cannot select « priorité », which is a field I created under « prospect ». Can you help ? 1. Email Integration The following link « configurez maintenant » (setup now) does not work as per screenshot https://crm.zoho.com/crm/ShowSetup.do?tab=addons&subTab=zohoApps When pushing the green button on Chrome or
Warning! All your profiles are inactive.
Just upgraded from free to standard and now my users cannot access the app. It is shared and they are Admins. My project has come to a standstill. I see this error dialog "Warning! All your profiles are inactive." and the users see "You are not allowed to access this application. Please click here to login as a different user." when they try to login.
Can't change ownership of a portal
According to the FAQ, there should be a Change Portal Owner option in Admin Settings. However, I don't have that option there. I am using the free plan. Is that option available only for the paid plans? If the option is not available in a free plan, I would request Zoho support to change ownership manually. What I need, precisely, is changing the ownership of the portal and then have the new owner upgrade to a paid plan. Any help? Thanks.
Scheduled calls - data bug, reminder and calendar
Hello, There is a bug in scheduled calls. I get error that start of future call can't be set in a past ... even if I set it next day ... Also no reminders don;t work - and that is key future in scheduled calls. I would like also see that calls in a CRM calendar. I think tjat could help. Regards
Trouble migrating from GoDaddy with IMAP protocol
Hello - I seem to be unable to migrate emails from GoDaddy using IMAP protocol. I need this because I have many folders in the GoDaddy accounts that need to be migrated. What do I need to do differently to get this to work? Also, what about the Sent folder from GoDaddy? Thank you.
No Data found for this account, error migrating from GoDaddy
Can anyone help? I've tried several times to initiate a migration from GoDaddy to Zoho Mail, but it keeps saying "in progress" but then when I click on it, it says "No data found for this account". I've emailed Zoho Support but they haven't replied.
Login system defeats security
I use LastPass for my logins, to keep them secure from hackers and keystroke loggers. But when I am logged out of Zoho, it uses an iframe or something for the login which makes it impossible for LastPass to work. Every time I have to type my password in manually (which is difficult because I also use extremely strong passwords, which is one of the points of using LastPass - that you don't have to memorize them), I'm putting my password at risk. Please familiarize yourselves with password managers
Account Owner?
I am importing my data and have mapped the Account Owner tab in my CSV during the migration and I am still getting the Admin (me) as the account owner. When I start the import I check the box that says Import My Organizations data. Please help...I don't want to go through every account to change something that should be very easy.
Outgoing unblocked due to limit exceed
Hi, Outgoing has been blocked with the following error. I tried entering captcha and got this error: You have reached the maximum self unblock limit within the past 24 hours. How can I unblock it now ?Thanks
Zoho Mail Undeliverable
Hello, I have found out that sometimes when an email is sent to me, the receiver gets a message that it was undeliverable. This seems to be random from various senders. I do often receive mail, but I'm very worried about what I'm NOT receiving! Please assist.
Zoho mail setup
Hi The following link « configurez maintenant » (setup now) does not work : https://crm.zoho.com/crm/ShowSetup.do?tab=addons&subTab=zohoApps Any idea ? Thanks
Search view is mixed / disarranged
Dear all, if I do a search in my crm the results are shown as follows: Matching clients for example: But than the columns are mixed so at matching clients the first olumn shown is phone number. This is not really helpful and user friendly. Matching Potentials for example the first column shows Vendor, it should show of course the potneital name first. So my question is can I struture the columns? Can I change the arrangement first Pot name second stage for expmaple third closing date...... PLease
Unblocking account
Hello! We tried to send a bulk email to multiple recipients notifying them about our email address change and one of my accounts got blocked. Can you please unblock itm@tmirt.hr and advise how to send a notification to cca 120 clients about our new email address? Thanks in advance
This Email address is already taken. Specify a different Email address for the user.
I accidentally deleted a user record for my ZOHO CRM Accounts. Now, I cannot add the record - I get this message: This Email address is already taken. Specify a different Email address for the user.
HTML/CSS Editor menu selection broken. Can't edit html or css.
Hello, I sent in an emergency support message as well. I can't edit html or css on the katogchokuling.org site. Clicking "HTML/CSS Editor" from Themes menu does nothing. Also, there is no response from the Visual Editor menu item either. Also, I'm seeing some strange behavior in the site editor as well - the "Manage Pages" button that reveals at the top does nothing. I'm wondering if an edit I made to the CSS or HTML template file has caused this. Perhaps commenting out the footer at the bottom
Refreshing Data
When moving an appointment we create through the Zoho Calendar and has been allocated to my different sales guys, Zoho will update the users PC who has made the amendments. The new salesperson who the appointment has been allocated to receives the appointment BUT the old salesperson who has had the appointment taken off them still sees the appointment in their Zoho calendar, even after refreshing. The ONLY time it will change is if the Salesperson completely resets Zoho which is of course completely
Problem with recive email
Hi, An hour ago I created 4 email boxes with my own domain: m1@mydomain.com m2@mydomain.com m3@mydomain.com m4@mydomain.com I have got an issue. When I'm sanding message from any address above to e-mail in other domain (eg. myaddress@gmail.com) everything is ok. But when I'm trying to send email each other, between addess in my domain (eg. from m1@mydomain.com to m2@mydomain.com), the message is not received by destination e-mail box. Anyone can help?
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