Contact fields no longer returning.
We use the api to sync contacts and lead with an external application, but in the last week or so, fields that we rely on are no longer being returned in the API call. What's changed, and how do we get it back?
Zoho Plug-In for Outlook
I downloaded the Zoho CRM plugin for outlook, and it is not active. I cannot seem to get it to actually funtion. Help?
Google ReFetch and import not working
We lost connection with google this afternoon at around 4-5 pm CST with REPORTS. I have noticed some new dialog on the google import of "new google sheets" also. Maybe while updating the new google sheets you invited a bug into the re-fetch routine. Re-fetch will spin and spin and then just disappear. When I try to re-import the table it say's that table is empty. I just got this all ready to show the owners my reports tonight and now no data. (: Thank You, Rich
Problem signing into database after user changes email address in Zoho account.
Hello, I am the administrator for a database. One of the users changed their login account to a different email address: Now they are getting an error message when trying to log into the database: The error message is: "You have logged in as adminvs1. You are not allowed to access this application. ..... Please click here to login as a different user." I had already changed the usrer's email address/login to the new email address the user has changed to. The user is able to log into her Zoho account
input. removed from formula fields
I have a custom action in a formula field using the following code: "<a class='zc-formbutton' href='#Form:Approve?zc_LoadIn=dialog &Vendor_ID=" + Vendor_ID + "&Request_ID=" + Request_ID + "&RFQ_Response=" + input.RFQ_Response + "' >Select as Winner</a>" Immediately after saving this code the input value of RFQ_Response is working and the form that opens up has the proper value in the RFQ_Response field. Trouble is, if i edit the button or save the form later the code on the custom action seems to
You have reached maximum number of rows. You can not add further
When I try to use a subform and add an entry I am getting the following pop up message that prevents me from adding new items in any of my sub forms across all creator applications: "You have reached maximum number of rows. You can not add further" Seems pretty self explanatory except we are no where near our record limit so this doesn't make sense. Is there a way to increase the number of rows allowed? Clearly either i do not understand what this message means or there is something wrong with
Adding a sender email address
Hi I have an issue trying to add a sender address under settings. I can create the addresses, and its says in the screen that a verification email will be sent to the address I created, but Im not receiving the verfication emails. I have checked spam folders and I have tried with different email addresses but I don't receive the verfication email for any of them. Can you assist? Thanks Mo
Bounce count exceeds day's limit
Can I have my account unblocked? I moved to your service recently and I have been trying to contact my friends and relatives (a total of 154 recipients) to inform them of the new address but have been running into problems. First I was blocked due to exceeding Maximum Recipients, I reduced the amount of recipients in each email to comply with that rule but now i have been blocked due to bounce count. I am trying to comply with your rules but some of the addresses I have are old and I don't have a
Virus detected message - Webroot
I loaded Webroot virus protection software yesterday, and now Zoho will not allow me to upload a file from my Chrome browser, which has the Webroot anti-virus turned on. However, when I go to Firefox, which I have not yet activated Webroot, the exact same file works fine. It can't be the file; it has to be Webroot that is being flagged. Can you advise what to do?
Calender update for a subscribed calendar does not show up on the website where the calendar is embedded
I have a subscribed calendar which I made public and embedded it on a website. The issue is that when a change is made to an event on the subscribed calendar, it does not show up on the website. When I do a manual update of the Calendar subscription within Zoho, I see the event updated within the calendar on the Zoho site, but not on my website where the same calendar is embedded. Is there a server cache issue? Also, in general, does Zoho do Automatic refresh of Calendar subscriptions? If so, what
IMAP Migration missing some emails
Hi, I have used IMAP migration to transfer emails from my old sever to ZOHO and have been notified that the migration for my primary account has completed. However, there are some emails that have not been migrated. For example my inbox doesn't have any recent emails apart from those that have come through since the MX record change. Before that, there are no emails newer than May 2012. No errors etc are reported for the migration. The migration status shows completed, and for the "INBOX" shows Totals
Cannot delete slide
Hey, I have a share.epsb. account, and I'm doing a presentation with Zoho, but there is a page popping up that is shown as gray, and I can't seem to get rid of it. Whenever I try to delete it, or the slide above, nothing happens or a message pops up that says "Zoho Show has encountered an error. This page will automatically reload in __ seconds." Then there's an option to send a report on the problem. No matter what I do, I can't do anything about this blank slide! Also, when I try to present the
Insufficient privileges as an administrator? Is that possible????
I have been having trouble using my ZOHO account from home on a different computer. Often it would give a message that I do not have sufficient privileges when that is not the case as I am administrator to the account. I also have been unable to add the parent company to a company and have tried it several times yesterday and even today but unable to do it saying unable to process your request; Click to go back. Is there some problem at your end or just what I am doing?? Thanks
Problem : Our information does not appear, a lot of opportunities had been deleted or not showing
This has occurred in the past two month. I am using the free version of Zoho CRM. Please help!!
Unable to open attachment files in Google Doc Viewers
Even though I imagine this is not your top priority. I'm looking for a way to attach documents in the system PDF or DOCS and be able to view them in the browser. The problem is that Google Viewer does not work with Zoho attachment links. I've tried to translate a working link here: http://docs.google.com/viewer and copy paste the address to the browser address bar, google is stuck with translating DownloadFile.do script. Any chance you have a work around to not download attachment, but work more
Urgent Problem CRM emails
URGENT A new bug has appeared in CRM when sending emails. You can no longer include Zoho fields such as ${leads.First Name} in the subject line of an email. All of my customer email templates (50 of them) have Zoho fields in the subject line so I cannot sent any customer emails at the moment. The mail send fails with error: PATTERN_NOT_MATCHED
Double floating header in custom action button glitch
I have a custom action button that seems to have a strange glitch attached to it. The custom action button opens up a view and the header seems to be duplicated. I cant get rid of it with out navigating to another page and back again. This is very frustrating. What is going on and why is this happening. Someone started to look into this but I have not got any response yet and its been a while. THis happens in the following view: https://creator.zoho.com/precisionsailloft/prod/#View:Sent_for_RFQ
Is Zoho Mail Experiencing Problems?
Zoho, can you confirm or dismiss any current issues with Zoho Mail? For the past several days access to mail has been incredibly slow and when accessed, is constantly stalling and timing out. Whether it's composing an email, sending an email or just trying to click on a folder. All other websites pull up fine. Is this an account problem with me or is this a Zoho wide issue? Thanks.
Unable to view my inbox or folders
When I login to zoho, I go to the right hand drop down box and can only view more info on Zoho mail or sign out. It does not give me the option to actually view my inbox or any of my folders. Please help!
New User
I upgraded to the standard 10 gb free plan, but after update it will not let me add more than 5 users in the list of upgrade plan, mentioned that might have more users.
Need email reset
I created an account with a primary email id of admin@phualvatimes.com but I needed all email send to admin@phualvatimes.com forwarded to a group admins@phualvatimes.com - which had a group of email addresses mostly external gmail. I set it up the forwardng but it never worked. So I deleted admin@phualvatimes.com and made my gmail email as the primary. Now when I try to create admin@phualvatimes.com as an alias of admins@phualvatimes.com, it tells me the email already exists. So please clear admin@phualvatimes.com
Urgent - I can't recieve any mail
Hi I set up my Zoho mail account yesterday (jako@jakkalsdesign.co.za) but haven't been able to receive any mail through it. I am however able to send mail. I changed my MX records to point to the correct domain but still nothing is coming through. Please advise on what can be done to resolve this. Thanks Jako
SPAM with mailing (mailing for internal communication)
I have a problem with zoho campaigns... I use Zoho campaigns for internal mailing, the problem is this, two days ago the mailings are send to SPAM, i don't know whats the problem if the mailing is for internal corporation using a email corporation. The emails corporation are generated for google, i talked to them, we make a rule for the email who send from Zoho Campaigns and still the mailing are send to SPAM. I Hope you can help me guys.
Your Outgoing has been blocked and you will be unable to send emails.
Hi, kindly unblock my email user info@referencebook.in
Getting "Object Not Found in Database" When Clicking "Advanced CRM" Link After Upgrade
Dear Zoho Support Staff, I recently upgraded ZOHO reports to standard in order to take advantage of "Advanced CRM Analytics" functionality. However, when I click the "Advanced CRM Analytics" link, I get this error message (and nothing else): "Object Not Found in Database". See screenshot as well. I previously did the trial, but canceled it. At the time the tool worked, but I did not have enough data. I suspect this error is somehow related to my having signed up before and canceled. Please Help!
Mail Deleted from IMAP Client, but still in Inbox on Webmail
Hi, I am using OS X Mail on 10.9.1 as my mail client, as well as on my iPhone and iPad. All are using IMAP. In Mail on OS X, when I delete a message, the change is reflected on all my other IMAP devices, but if I log into webmail (http://mail.zoho.com), the message is still shown in my inbox. This seems a fundamental issue. Is it a known problem? What do you recommend. If this is not resolvable I fear I might have to leave Zoho Mail and revert to self hosted or google apps hosted email. Please advise
Outlook doesn't load any emails anymore
Hello there, I am using Outlook 2013 to get my emails from Zoho via imap. It always worked fine. However, suddenly the inbox does't want to sync anymore. I can send, spam and trash are also up to date. Only the inbox doesn't do anything. I checked the settings, everything fine. Test messages are working fine. Does anybody have an idea? I can't see a problem with my software and settings. Thank you so far, Florian Böger
blocked account
Please guys unblock my account sap@datelligence.com, it's blocked due to 10 email bounces this day.
Blocked Mail
Hi... My outgoing mails is blocked. I have reported it twice - please unblock it and can you increase the limit of email . Regards, Aditya
Name merge fields in subject line
Hi, When I forward a candidates resume onto a client using Zoho Recruits features and put ${Candidate. first name} ${Candidate. last name} in the subject line their name do not not show only the above fields show. When I put the same fields into the body of the email the names do show. Can you please fix this problem. Regards Chris
xlsx Error
I am unable to open a spreadsheet and got the attached error message.
Mail Sent Goes to Junk Mails
Hello, Today just few mins before I had created a free service account using my domain decadeint.com. In this Domain, I had created service@decadeint.com email id. When I sent a test hello mail from this email id to my personal email id, I got email in my Junk box in place of Inbox. Because of this kind of issues and many more, we have shifted from our old email service provider to Zoho Free phase for test. Also, We have our business product called as Group-Mail-Service which is utilized for Sending
Mail blocked and unable to send emails for over 48 hrs
Hi My mail was blocked 48 hrs ago, and despite 2 emails AND a telephone call to your team (and a promise that someone would ring back ASAP) the issue has still not been resolved. Please resolve ASAP. Ian admin@micro.ly
Outgoing mail blocked
Hi, My outgoing mail is blocked since yesterday. I have already reported the problem three times, but I didn't get any answer… I REALLY need to be able to send some emails!!! What can I do?? Thanks!!
Potential Closing Date Changes Automatically
I was using zoho crm and the potential list without any problem until today when suddenly the closing date changes automatically without any activity from me. The closing date was originally today's date: 04/02/2014(4th feb) but suddenly it changes automatically to 02/04/2014(2nd April) at first I thought the date formate changes from dd/mm/yyyy to mm/dd/yyyy but the date actually changes with the same format. It has been like this for several times now, where we change it back to the correct date
Outgoing email blocked
Hello: My outgoing email was almost immediately blocked after I opened a lite account with Zoho because (as the error message stated) the limit 25 of recipients was exceeded (my typical list of recipients is about 40 relatives and friends). Could you unblock my account anveng [at] zoho.com (if that does not conflict with your rules) and clarify what limitations are actually applicable to the lite accounts: a number of recipients? a daily max number of emails sent/received? a daily max total size
Function tolong()
What's wrong with the following that I keep getting the error message below? temp_list=List(); for each selection in Team_Members { e = Team_Members[ID == selection.tolong()].Email_ID; temp_list.add(e); } Team_Members_Text_List=temp_list.tostring(); Error at line number : 4 Not able to find 'tolong' function
function page error
Hi, When I'm trying to click on define a function in Custom Actions it gives the following error
Calendar Sync not working.
I believe I heard you are working on the calendar but I am experiencing some issues with two way syncing. When I create a recurring event it does not display at all on the Google Calendar. Events created or edited in Google are not reflected in Zoho CRM calendar. Thanks in advance and great work on mobile.zoho.com!
New outlook plugin - mail sync doesn't work
Hello, I am kind of lost with the new Outlook plugin. I should be able to automatically synchronize my outgoing mails with Zoho (https://help.zoho.com/portal/en/community/topic/plug-in-for-ms-outlook-2013-automatic-sync-and-many-more-enhancements and http://www.zoho.com/crm/help/outlook/configure-plug-in-for-ms-outlook.html#Configure_Mail_Settings). I tried to configure the plugin : the "Apply" button works fine as I get the message "Updated successfully" the "Save" button doesn't fire anything,
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