CRM data deleted/missing/changed
In my courses tab in CRM, I have a section below called delegates. Using my delegate section today there are two pieces of information that have either changed or the information is now missing - there may well be more: - expiry (missing since I entered some last week) - organisation (now has a long hyperlink number inserted under many entries that starts ZOHO) This is really quite concerning- have you done an update recently that you are able to restore or are you abel to restore/fic the information
zohoshow embedded in zoho site sidebar not running on ie9
Hi. I made two short presentations with zoho show for my zoho website. One is embedded in the main page of the website and works fine. The other is embedded in the sidebar and will not load in IE9. It loads perfectly in firefox though. Is there a fix for this. The website is www.jascires.com. Also I noticed that the presentation generally syncs better in firefox. There is a small but noticeable delay in IE9 for the images used on the slides to appear, i.e., there is a delay for all the components
Mails disappear
Recently when I open mail they disappear after closing and I have no rules to classified or so ever ?? Also I cannot receive mail on my Balacberry at the same time!!!
Folders are missing from Email Structure in Webmail
Hi All, I've logged onto Zoho webmail email this morning and some of my sub folders are missing ?! I can find the email contained within them by using search but I cant navigate to them using the left hand navigation pane ?
Zoho Campaign
I am attempting to create an HTML email using the built HTML builder and running into a blank screen. I am using the latest version of Chrome...any known issues? Content Configuration Mckinley Park © 2012 ZOHO Corp. All rights reserved.
CRM API URL not working
Hi Team, Following code does not execute at all $ch = curl_init('https://crm.zoho.com/crm/private/json/Leads/getRecords?authtoken=TOKEN&scope=crmapi'); $jresponse = curl_exec($ch); and echoing $jresponse returns "false" When I try using same URL on browser, it works. It happened suddenly on our running live server couple of days ago and It seems cURL not even try to hit the URL. I tried cURL for URLs other than ZOHO CRM they all working fine. As a matter of fact every JSON or XML CRM API requests
Error Importing Records
Hi, So, here I am just to test before switching over, attempting to upload contacts to Support and the same errors that happened a year ago to ZCRM happens now. Somehow, some way Zoho created an application that has mandatory fields, and I'm betting like last time, no one at Zoho knows what are the mandatory fields, am I correct? Thank you. Mario F. Stevenson
iPhone App doesn´t load information
Hi, the iPhone app actualy is not loading my account just appear a message: downloading data. This take a few minutes. please wait. And after 3 days, nothing, what can I do. My account its enterprise. Thanks.
IE 9.0.8
Shuts down upon starting a session for remote support, wont stay up, it quickly post the session ID but then it errors out and restarted the webpage which half is blank. Even tried paying for service, which now I am trying to get refund because it doesn't work with one of the biggest used browsers. Everyone has an opinion about browsers, mine is windows machine, I use IE.. Doesn't work so now what because no phone number to even call about a refund... only an submit form online, which I am not
Creator Craaaawwwling this morning...
Everything seems to be working, but at a 1-3 minute load per page. Not my connection I believe, as other sites are working fine.
Receiving e-mails
My e-mail is sending but not receiving.
Messages from Gmail not loading in Zoho Mail
Hello As of this morning, the emails I get in Gmail are not transferred in Zoho Mail. Any help on this would be greatly appreciated. Thank you
Is Zoho Email down right now?
I normally download my zoho email through Outlook, and since arriving this morning I can't download. I went to zoho online and logged in, and can't view my email online either. Is Zoho email down, and if so, why can't you post something on your home page so that all of your users can know that something is up and you are working on it?!?!?!
Upload not working
I cannot upload anything to "Favorites" for example to "My pictures" Only get access to my own folders
Running Slowly
Recruit is running really slowly - do you have problems - we are loosing time here!
spreadsheet files don't load in new version
I need to download the file before and then I see it. Loading page, at first attempt, freeze... I use Chrome 21.0.1180.79 m
Embedded show display changes - some problems.
Hello, A change to the display of an embedded show apparently was activated today. Our show is now bookended by black bars on the left and right, and the zoho toolbar still appears, but rather than cutting off the bottom of the slide, it appears below the slide. One of the toolbar buttons (fwd slide) has disappeared. I believe the image has been slightly warped by these changes, but not noticeably to our users. These are minor issues. The major issue is that embedded shows are no longer looping,
conection to the server has been lost
Continually getting the message that the connection to the server has been lost and to reopen the file and try again. have tried on and off for the past 5 hours but still getting the same message no matter how many times I reopen the file. I am using internet explorer 8 and have tried on school computers and at home. Help
ZCRM Importing Contacts still Problematic
Hi, I though this issue was gone. It's fine to build new contacts live because it's more work to getting the import field accurate. The excel name field for the Mailsuite is entirely different that what's needed to import. The field mapping can be unnecessary if Zoho would have simply created a downloadable excel template containing the first row as the header row. End-users could easily fill in the excel sheet then upload it without delays or problems. Thank you. Mario F. Stevenson
Calendar Sync Issue
HTC Android phone can post calendar date entries that immediately appear in Zoho Recruit Calendar but Zoho Calendar entires (Existing and New) do not sync with Android Default Calendar. I have already reset and reinstall, refreshed etc...
drop down areas on candidate page
Hi there, I am unable to overwrite such info as salary, expected salary and job title on the candidate info page. I am only allowed to pick from drop downs..often this does not have the right info and it also is very time consuming.
Can't manager our subscription. Nobody answers for a week!
Dear Zoho CRM Team, I'm stuck and don't understand what's happening. We have been writing you requests for a week, but nobody has answered yet. We sent messages to all related emails, three (!) times. We sent mail to escalation@zoho.com We requested SpeedLane call as paid customer. NOTHING happens. NOBODY writes, calls, comments. What is happening? Why we just can't manager our subscription anymore? How can we pay? Thank you. P.S. I'm afraid this post would be unanswered too.
Skills Tags Removed from Candidate Records
Hi, We currently have 70+ untagged (skills) on our database. However, NO candidate is ever added without skill tags. CAn you please audit a couple of these records to see if skills tags have been removed?
All Apps have disappeared from users and admins home page
Yesterday, all users have lost their list of shared applications on the home page. Including the administrators. We can still log in if we go strait to the application, but I nor the other administrators can now administer or manage the apps. I have read that enabling a certain level integration will Google Apps will cause this problem. However we have not made any recent changes along this line. We do allow using login through Google, but this has been in effect a long time.
BUG workflow on activities wont' trigger
We just tried the new feature of workflows on the activities module, already discovered some bugs: We created a workflow to trigger after a task has been marked as “completed” and send a message to the original creator of the task. If the task is closed from the related items section of the contact, the workflow doesn’t trigger and no message arrives. If the task is EDITED, the workflow triggers, but not consistently. It only worked once, after multiple attempts and several tasks created. Hope you
Problem with integration of Zoho mail in zoho CRM
Hi, i've classified 2000 emails of many contacts using folders in zoho mail. unfortunately, these emails (in folders) don't appear in the email area of my contacts... Help !
Corrupted headers in received messages
Hi. In the past two days I have received several messages that do not display correctly in the Zoho webmail client. The messages have no subject and the To and From fields are missing. In the message body you can see various lines from the message header. I have tried to investigate what is wrong using Thunderbird as an IMAP client. The message I examined contained an unwanted blank line in the middle of the headers. This caused the message to be displayed incorrectly. The blank line was between
Error when trying to share spreadsheet
When trying to share a spreadsheet with a user outside my own email domain, it tells me the email address is invalid. This even happens when I try to send to my own private Gmail address, so I know for a fact the email address is fine. When sharing the same sheet with another user within the same email domain, it works just fine. Please help?
encoding problem
Hello guys, I found an encoding failure: Maybe the problem is, that javascript isn't imported with charset tag like: <script type="text/javascript" src="[path]" charset="utf-8" ></script> Sincerely, Harry
WindowsXP IE8 unable to access saved sheets.
I have found your service very useful. However, I have been unable to access my work since zoho released version 3.0 from my WindowsXP IE8 machine. I can from my Vista or Windows7 machines, although much more slowly than before. In WindowsXP IE8, the sheet opens briefly, but immediately displays a yellow warning: Connection to server lost, please click here to reconnect, or something to that effect. But no matter how many times I try, the response is always the same. The spreadsheet has 4 tabs.
Server Fees from Wells Fargo
The main reason I changed to Zoho Books was because the fees were less than Quickbooks online, which I had been using. Today, I discovered that was not the case. In my case, the fees are about the same, but come from different places. When I used Quickbooks online, QBO imported figures from my Wells Fargo account without any additional service fee. Now, with Zoho Books, the figures are imported - but there is a $14.95 month fee from Wells Fargo for Zoho Books accessing the accounts in a "Quickbooks
HTTP 400 Error when using API
Hi, I'm trying to upload data through the API calls, about 80% of the time this works but the other 20% of calls return HTTP 400 errors. If the program waits 10 seconds and retries the identical data, it works. Unfortunately this makes importing data extremely slow. Is there a limit to how many calls can be executed and what is the maximum upload size? I have noticed the chance of it occurring is bigger if you upload more lines at once, but it can also give you an error when uploading as few as 10.
Custom function with openUrl to open URL that has been entered in form does not work?
I am having some issues with the custom actions. I have a form called "Suburbs" in which I have two fields, "Suburb" (which is a text field) and "RPData" (a URL field). I want to create a view which has two columns, the "Suburb" field and a custom action "View Suburb Profile" I have defined the custom action: I then have created a view, where I can select a suburb, and then click on the custom action View suburb profile, which I want to then launch the RP_Data URL for that suburb. However, when
Custom Actions and Edit menu problem in popup views
Hello ZC team, If a view is opened in a popup window, using zc_Loadin=dialog parameter, and the view has Custom Actions dropdown, look what happens I have to go to bottom of the page to access custom actions. Also, when I access Edit menu, I get a similar result and even worse, not all items are visible. Please solve this as fast as possible - it is a problem with the new views layout implementation which simply broke existing functionality. Also, even if I think that overall the new layout for views,
Not all external email is downloaded to Zoho mail
Hi, I began to use Zoho mail for the past one month and it works great. I can still read my gmail account through zoho mail. However, I realized recently when I logged in to my gmail, that some of my gmail emails are not delivered to my gmail folder in my zoho mail. May I know what is happening? Is this an error in zoho mail part settings?
Exception code 507 when retrieving Payoneer transactions
Hello, I'm a new user of Books, although a long time customer of Zoho CRM. I can't retrieve my Payoneer card data automatically, the system shows exception code error 507. Please, advise. Thanks!
View design
In embedded a view in an html view (div tag). This works fine but two things are very ugly and probably a bug. 1. When I mouseover the edit button of a record (no dropdown as everything else is disabled) it turns black. The attached printscreen did not capture the mouse pointer itself, but it is right over the black box. 2. There is a big bar of dead white space where the view header was (I disabled it with zc_Header=false). See attached pic. Any help appreciated (edit access enabled; application
Extremely frustrated with the poor customer service.
Customer Service is extremely poor for ZOHO recruit, I have become a paid member yesterday & have not been able to reach a live person. I have tried several times to call & have left many a message. Please get a dedicated customer support line for Zoho recruit ASAP.
Insert more fileds in db
Im trying to set up my db of candidates, but the page didnt allow to insert more fields. The buttons appears blocked (in grey), and I need to continue adding more fields. Any solution?
Modified time 1 hour behind
I have my time zone set to "(GMT -5:0) Eastern Standard Time ( EST )" because I live in the state of North Carolina in the United States. Whenever I go to make a change anywhere it says the last modified time was 1 hour behind the current time- even though I know for a fact that I made the change 2 seconds ago. Please fix this!
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