Zoho email incoming disabled
Hello Currently I use free Zoho email for my company. 3 days ago, my email account received a lot of email and Zoho blocked incoming email but now I can't unblock incoming, it's only for paid users!! So, how can I unblock incoming? Thank you!
unable to change display name
I've changed my display name in every place I can think of, send mail as, display name, profile name and my email has not changed it's display name, so when I send emails they show as the email address before the @. What I need is my display name that is shown as the sender name to be properly set. I've gone over the FAQ's and everything else.. I do not know exactly what is wrong here.
Assign Agent who forwarded email
I want to design a workflow where any time an email is forward to Zoho Desk, the ticket is automatically assigned to the agent who forwarded the email. I can accomplish this ONE workflow for each AGENT, but I am limited in the number of workflows I can write. I want one workflow that says "automatically assign the new ticket to the agent who created the ticket by forwarding their email." thank you
Consignment Basis Sales
Hi, we are a brand for lifestyle products like iphone covers, ipad covers, laptop sleeves, backpacks, work bags etc. We sell our products to distributors and retailers on consignment basis. Alternatively, we also sell our products on marketplaces and on our own website powered by Shopify. We are interested in using Zoho Books & Inventory for our offline as well as online sales. However, we are having a hard time finding a solution to the sales that we make on consignment basis. Our consignment basis
Integration with Zoho Analytics
How can Zoho campaign list be integrated with the data from Zoho Analytics? Background 1. We have list of contacts in Zoho CRM. These contacts are associated with accounts. 2. In Zoho Analytics, we have additional information about these Zoho accounts that we get from public sites. This information includes their revenue, income, # of customers, city, state, etc. 3. We want to use the information in Zoho Analytics to create lists in Zoho Campaigns to create appropriate segments so that we can market
Missing draft email
Hello, I'm missing a draft email that was accidentally deleted from the drafts folder. Would you be so kind and recover it? Thank you so much, Best, aljosa
Payment Terms is non-functional, why? or Maybe it is the Purchase Order Templates?
OK, so I have become accustomed to working around little problems but this one is irritating. Your Purchase Order data model needs to add Payment Terms. When entering Purchase Orders the Payment Terms should be visible and editable: You have designed
Could not access file: SMTP Error: Could not authenticate. zoho
Good evening! Can you help me resolve this error? I am using phpmailer and it is returning me error or error log is below! Log: Could not access file: SMTP -> FROM SERVER:CLIENT -> SMTP: EHLO imovel.vemproconsorciooficial.com.br SMTP -> FROM SERVER: SMTP -> ERROR: EHLO not accepted from server: CLIENT -> SMTP: HELO imovel.vemproconsorciooficial.com.br SMTP -> FROM SERVER: SMTP -> ERROR: HELO not accepted from server: CLIENT -> SMTP: AUTH LOGIN SMTP -> ERROR: AUTH not accepted from server: SMTP ->
Ask the experts 20: Using integrations, extensions and latest apps in eWidget
Hey there, In this Ask the Experts session, we will be discussing the latest apps added in Zoho Mail's eWidget. Created to promote smooth integration between Zoho Mail and other Zoho and third-party applications, eWidget lets you perform various actions in those apps right from your inbox. While we've already covered a few apps in eWidget on a previous Ask the Experts session, this one will focus on the new apps added to it. Topics to be covered in this session: Using eWidget in Zoho Mail. How you
Suddenly not able to receive email on my moblie
Hi, I suddenly cannot receive email on my mobile for some reason. I can send emails but not receive. This is only a problem on my mobile iPhone, mail everywhere else is functioning properly. This has been happening since Sunday. It would be nice to be able to speak to someone in support since my business depends on me receiving emails while offsite.
Custom Z.CRM Fields
in the contracts we can add fields that are in the CRM such as telephone, company address ...? Thank you
Automate MS Word templates by fetching data/records from Zoho Creator View,
Hi, We need to auto generate MS Word template reports based on the Zoho Creator View/records on a day to day basis, any suggestions. Sudhir
Passing values via URL to a Search Field
Hello guys! I have 3 forms: Manufacturers, Products and Production Requests. The form Production Request has 2 search fields: manufacturer and products. Selecting the Manufacturer it will load the products list from that manufacturer into the search field "Product". I'm look for a way to have a button on my report Products to open a new form "Production Requests" with the values of Manufacturer and Product loaded and selected into the search box fields on that form. Any idea about how to do that?
SalesIQ / PageSense Data Mixmatch
There's a lot some skewed data between PageSense and Sales IQ. Sales IQ may show one city or location for the visitor, but then PageSense may have a different location for the visitor when you go to view the recording. The location name is also not a column in the recording listing, which would help a lot too. It would be awesome if the location information (and the recording/session identifier) was somehow synced or shared between Sales IQ and PageSense. Instead of Malicious Rabbit for the recording,
Why Project sync from Zoho People is not working?
So I was having problem with my projects in my Zoho Expense and decided to delete them all and renitiate the syncing process. When I initiated the instant sync for Projects, only 5 projects are imported from People. This does not make sense as I have tens of projects in People. It baffles me what makes those 5 so special? Is this a bug or a fault on my side? please help
Please add 'Org ID' to webhooks
When you create a sandbox, everything is copied across apart from the data (Which is the problem I'm working on solving now). This INCLUDES the webhooks. So our production server that receives the webhooks does not know if the webhook is coming from production or sandbox. If there was an 'Organization ID' param, our webhook receiver will be able to tell if it's coming from production or a sandbox, without needing to go and disable/edit all the webhooks.
Zoho recruit chrome plugin and gmail attachments
We are new to zoho recruit. We have worked with several ATS and they all have the ability to parse a resume directly from either their own inbox (IMAP) such as in PCRecruiter etc, or using a chrome plugin like in Google hire. This allows you to match the resume to the job, straight from the email. With zoho recruit i only see the following options: 1. forward email to a generic to a zoho parsing address (this does not match the candidate to a job automatically) so you now have to go into the recruit
Update dashboard panel with report filter based on value in a stateless form field.
I have a simple dashboard with two panels. First one is a stateless form. Second is a report. I want to filter the records in the report, based on a field from the stateless form. For example, as user select the customer in the stateless form, the report will shows only orders relevant to that customer immediately. Thanks.
Zoho CRM emailing
I was receiving an error "Could not convert to TLS" when trying to email contacts directly in Zoho CRM. My IT dept worked with Zoho and determined the issue was something on the exchange server, which is fixed. The mail server itself is only set up to accept the connection in general, not per user so we don’t understand why this is affecting some people and not others. The initial error "Could not convert to TLS" now saying "535.5.7.3. Authentication Unsuccessful" PLEASE HELP
Tip of the week 54 - How to ask the email receivers to whitelist your email address?
There are days in the life of an email marketer when the carefully-crafted email campaign decides to call the spam folder as its only home, even after following some of the best email practices. The common reason for this would be that the contact details of the sender might not have been whitelisted by the receiver, which means the sender's email address is not added to the list of approved contacts by the receiver. So, the first step to attain a safe inbox landing is to get whitelisted by the receiver
Marketplace tab in CRM toolbar
Hello, I just.noticed there is a new "module" called marketplace in our CRM toolbar. This is a tab along with Acounnts, leads, contact etc. The content is the same as of Setup / Marketplace. Is there a way, and how, to remove this tab, so the market place is only found in setup as usual ? Thanks
Marketer's Space - Responsive Email Design
In the previous post of this week's marketer's space, we discussed the second technique involved in designing emails responsive across multiple devices. In this post, we shall discuss our second technique - Changing content from device to device. Changing content from device to device In the recent past, we've witnessed a huge increase of internet enabled devices. The range of device screen size and resolution has widened. So, the email we design will definitely not look the same in all kinds of
Google.com displays our "public" ZohoDoc documents in search result??
Hi there, since we did not get any response from support@zohodocs.com ... We are very worried to find our "public" documents via Google search ? AND we haven't found ANY setting to prevent/block Google from indexing these files. Under no circumstances public documents should be indexed by Google.
Sending Mail - Undelivered sending to one recipient.
Hi, Please help, I'm urgently need to respond to a clients email, but it keeps being returned undelivered with the text below. Please assist in resolving this issue as soon as possible: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. accounts@sterlingproducts.com.au INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.1 <accounts@sterlingproducts.com.au>: Recipient address
WTF with your documentation?
Hi, i have trouble, with post new contacts in zoho crm but for first why you have different documentation for same operation with REST API? example: (where you get this token?) link1: https://www.zoho.com/crm/help/api/v2/insert-records-examples.html#insert-contacts link2: https://www.zoho.com/crm/developer/docs/api/insert-records.html 2 different documentation for same operation (insert or add new contact) we have 2 different token, and different input! in another example you don't have validated
email disable and now i can't enable, only for paid user
Hello, before i tried to disable any user on my account and now i can't enable, system said me only for paid user. Why i can enable this user, where is the problem? can someone help me? thank you bye
Outgoing emails Bouncing back ... URGENT
Hi , my organization business email is id contact@expertelabs.com whenever I try to mail a client of mine, I am getting following error and all outgoing mails are bouncing back. Please help ASAP .... nupur.patil@birlasoft.com INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.1 Service unavailable, Client host [135.84.80.216] blocked using Customer Block list (AS16012607) [SG2APC01FT053.eop-APC01.prod.protection.outlook.com]
Using "contacts" only
We are having problems with staff being overwhelmed with "prospects", "accounts", "contacts". Has anybody just put everything into contacts only? Our deals are not recording well in ZOHO CRM because they are small and often ongoing. We are establishing relationships with clients and the estimate and invoices is run through a different program that doesn't play well with Zoho. So does anyone just use one module for the database?
RSS feed not working
I've tried to import the project RSS feed into Google Reader (as well as .Mac reader on my iphone). The RSS feed does not work, even after putting in the required username and password We need the RSS feeds for realtime updates
Flows Not Triggering
I have created several Flows. I test them and they work perfectly. I made sure they are ON. But they only trigger when I run a test. For instance I created one Flow that creates a Google Task when I create a task in Zoho Projects. Works perfect when I run a test with no errors. But never runs on its own. Any suggestions? Thank You
Deactivated Workflow Still Running and Triggering
Hey Team, I deactivated 4 workflows but they are still running and triggering custom functions. Do deactivated workflows still continue running custom functions? I deactivated 10:51PM and still ran and triggered custom functions. See screenshot. Please advise how to stop deactivated workflows from triggering custom functions.
Keep getting "code": 14, "message": "Invalid value passed for authtoken." My authtoken is correct though!
Yesterday, I reset my password. I think I accidentally selected that checkbox that deletes all API/Authtokens. Today I regenerated new connection/authtokens for each Zoho Module that I needed. All my standard actions work great. BUT all my custom functions (even when they use the same authtokens) now return with an error message. The biggest example is my custom function that creates an invoice. It returns that the Authtoken is invalid. BUT it is correct. When I go to my accounts.zoho.com I can see
Search for Multiple Values In Field
If I have a field in a View called Name, how would I search for records where Name = "Jones" OR Name = "Smith"?
Create Workflow Rule Based on Day of the Month
I would like to create a Workflow Rule that is based on a field which has the day of the month; i.e., 4, etc. I'm sure this can be done but don't have the first clue on how to do it. Can anyone explain how this is done? Thank you, Ron
FEATURE REQUEST: push Zoho CRM Feed comments to Cliq
We need a way to integrate all the comments/notifications within the Zoho family of business products. Including: - Pushing Zoho CRM Feed comments to cliq - push Zoho Sheet comments to cliq Additionally: - Perhaps have the Zoho CRM Feeds as an additional channel where comments are shown - Anyone tagged into a Zoho CRM Feed comment will have a direct message sent to them in cliq
Zoho Desk Domain Mapping not working
Hi Support, I have done all the steps as per the domain mapping but I was getting 403 Error. I removed the DNS, reset and redid the setup but its still not working. Error Not FoundThe requested document was not found on this server. https://support.arubaitoindia.com/ is going to my hosting site and not to Zoho Desk. Please assist
Recurring Tasks
I would like the ability in Zoho Support to create recurring tasks. For instance, I'd like to be able to assign a task to an agent to perform a maintenance function on a monthly basis.
Agent name not shown for SMTP forwarding
I have SMTP forwarding enabled for Zoho Desk through Office 365. When replying to a ticket, the agent name does not appear. Instead, the default name of the email account is shown. The agent name does appear when sending an email from a Zoho Desk support email address without going through my external SMTP address. The setting for "Show agent name in ticket replies sent to customers" is turned on. Is there a setting that needs to be changed either in Zoho Desk or Office 365 to make the agent name
problemas al enviar correos a hotmail
buenas tardes, estamos presentando problemas al enviar correos a cuentas con @hotmail.com, no llegan, en nuestro panel si parece que se han enviado, pero al receptor no llegan. Nos pueden ayudar, gracias!
Customer requesting way to export information on all their submitted tickets.
Hello, I have a large client who is requesting a way to export data on tickets they have submitted to our support portal for their own internal tracking purposes. This request is becoming more a requirement, and I am looking for a sustainable solution. Ideally, this would be something they could do themselves, without having to submit a request for us to do it for them or pull the data and send it to them. Thanks, -Joe
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