Recovery deleted email
I accidentaly deleted some important email and it wasn't in trash folder or anything else, what should I do to recover the data mailing? please help as soon as possible due to the important email that got deleted.
Integrating with PageSense just got even better—Introducing Goal Metrics for Zoho Desk.
When you employ the use of a Help Center for customer service, you want it to be as efficient as possible in helping customers. You may have a rough idea of which help articles have been most useful and what your customers frequently search for. Without means to track and analyze data however, its usefulness can be gauged only by aggregation and ballpark figures at best. Now, in addition to Form Analytics, you can eliminate ambiguity and get the best out of your Help Center with Goal Metrics. By
Problem synchronisation Zoho CRM > Zoho Campaigns (after data updated in Zoho CRM)
Hi Zoho team! I'm finalizing the setup of Zoho Campaigns and it seems like there is a problem of synchronization between Zoho CRM & Zoho Campaigns when data have been updated in Zoho CRM. For eg: I've changed the job category "from CEO to Marketing" on specific contacts in Zoho CRM, but data have not been changed in Zoho Campaigns (in then my segmentation is not relevant anymore). Could you help me to solve this problem? Thank you very much. Romain
EU Strong Customer Authentication (SCA) for card payments
Hi, Just had an email from Stripe: "On 14 September 2019, a new European regulatory requirement called Strong Customer Authentication (SCA) will introduce two-factor authentication requirements for many online payments in Europe. We expect this regulation to be enforced in the UK regardless of the outcome of Brexit. Payments that aren’t authenticated will be declined by your customers’ banks. We’ve released a new payments API and SCA-ready products to help you prepare for this change. To get ready
Tip #25: Send unique attachments to all your recipients at once
Tom is an HR and he wants to bulk send onboarding letters to all the new employees, with each letter attached with the responsibilities unique to each employee's designation. Conventionally, since the attachment is unique to each employee, it would be
There is no way for a Contact or Lead to update any portion of their own record without requiring mandatory fields
If I want to send an email to contacts asking them to update their birthday and their address there is currently NO WAY TO DO THAT without requiring that they also view and submit any fields that you have made mandatory. You know some mandatory fields are not intended to be seen, much less updated, by our Contacts. Also, and for whatever reason, Zoho CRM does not allow us to pass Contact ID as a field/value to Zoho Forms, Zoho Surveys, or the Contact Portal. That means there is no way to prompt any
Create a "Tag" field type to standardize values for fields that may have significant variations in their value
How would I send a message to all Contacts in "profession" X "specialized" in Y who are members of the "group" Z? Lets say I want to send a message all Contacts who are Financial Advisers and also Veterans. How should the records be managed and how could we take action on those records? Here is the problem: I want to be able to pre-define all categories of professions, specializations, and groups so that there are no inconsistencies in naming them As new ones are encountered I want to be able to
Director comm
I have a silly question and I think I know the answer but I need to check since I am new to Zoho. When I do my reports for Facebook, the top 5 post are giving an engagement rate of 2-3 % but when I go in each post (post details and post stats), the number is entirely different, like 15 %! Just wanted to get a clear explanation before talking to my client!
Blocked account
Hello. Can you unblock nicolas@jkncargo.com ? Account as been blocked due to suspicious activity. It was myself but I changed the password anyways. Thanks
Standard Layouts into ZCRM
I did some updates in Standard Layouts on ZCRM into modules: Accounts, Leads, Contacts and Vendors. But I don't clone before. I need know if is possible, get Standard Layouts again, like when I started use ZCRM.
Can not bulk delete more than 5 TASKS
I can check multiple tasks (in the same tasklist) but when i push delete nothing happens. When i uncheck some tasks i can delete and i found that does not allow me to delete more tha 5 at once. Is this a feature? If yes it is a problem because i am now deleting in packs of 5 TASKS
Is it possible to show the reduced price in the item line?
hey, we offer discount (%) to some of our services (programs) when customer buys them for a certain amount of people. We than give them 10-25% discount on the regular price. ZInvoice does not show the reduced price for what the customer saves in the item line. They would only see this if they just bought (qty) 1 in the Amount field. Is it possible that we could add the reduced price under the regular rate? Something like the normal rate dashed through and the new Rate underneath Example: Product
Unattended Remote Access - Join, not Connect
Hi, i have been using the Unattended Remote Access, which allowed me to connect a desktop at home. It had been working fine, but first for some reason it went offline if idle for a while: I think I fixed that by changing the setting on changing it to never go sleep. But now I have an issue that while it reads online, it does not have 'Connect' status, but 'Join'. And I see the 'you will be able to access the remote device shortly' message running, but it does not connect... Any ideas?
z-Projects for organizing study?
Is anybody using z-Projects for study-projects? Not so much for "home-work", but rather for keeping track and organizing notes, progress, docs and next steps, etc. I would love to see examples and get inspiration/ideas on how to do this! (I am not a student or enrolled in a school, but an entrepreneur who needs to learn certain things for my business. So I'd like to gather sources of information, online courses, take notes and organize my approach & progress)
Zoho People Custom Shift
Is there any way to make this happen : I would like to create a custom Shift Mon-Fri: 9-17 Only Sat: 9-12 any viable solution is appreciated
Help with buttons
I need help with handling the button. At zoho developer. I can't get the button to open a tab with a typed field with another confirmation button within the same tab. I wanted the value entered to be assigned to another field in the traction modules and thus treat the data. I can do that, if so how? I was able to handle the data already, but the problem is in the button. if it is not possible to enter a text camp, is it possible to place a confirmation button on the tab? thanks
I've got an e-mail which was actually sent 27 minutes ago. (Zoho mail is slow right now..)
Hi. I'm writing this in Seoul, South Korea. Today I had a problem with zoho mail. My client said she sent me an e-mail 20 minutes ago. She captured images for the proof. But I didn't get the e-mail on time. I asked her to sent me through other way. And I got her e-mail after 7 minutes later. I googled what's the problem, but I only found old complaints. What's happening on Zoho mail?
can't send email
can't send email can't send gmail can't send to support@zohomail.com please help ID: 686871469
Can receive emails but cannot send mails
Dear Team We are suddenly facing problem with sending emails. We are receiving emails but are unable to send emails from any of our account. Please urgently advise. Thanks
Can't recieve nor send emails
Hi, simple problem but frustrating, except for one email I managed to get from various trials I did from another account of mine. Any hints why is there such problem?
Compose email but can't receive and doesn't exist in Sent Category
Hi support, Now when I compose email and sent it, the email can't delivery and doesn't exists in Sent Category too. Could you help me check this case? Thanks.
Email service
Receiving and sending emails. The server is not working at this level. It's not performing both or registering any email sent or received. Please give me your resolution for this problem. Thank you.
Email Crash
I cannot send emails since this morning. The email is prepared and I send it but the email is not leaving the server, it is not reaching the contacts and is not appearing in my inbox of sent emails. Please check it.
Zoho mail all of a sudden not working - own domain
Hi, I've been using Zoho webmail for my own domain for a couple of years. It was working fine this morning and now all of the sudden I am not receiving mails, and those that have been sent are not received nor do they show up in the sent or outbox folders. Please help!
Fail to Receive Emails for Over 1 Week
Have done enough test and 4, out of 6 my zoho email accounts, are unable to receive new emails since about Aug. 27th. Have left tons of messages to zoho, yet there isn't any reply. I didn't do anything unusual and this never happened before. What should I do to fix this? And can I find those lost emails back. Please respond, zoho.
Experience delay of receiving email
Hi Zoho admin, I am start a new business and using zoho, but we are experience delay of receive the email, Can you please help?
Our mails are delayed app.30 minutes Please fix it
Our mails are delayed app.30 minutes Please fix it. tvec.global
Problema com envio de email
Não estou conseguindo enviar emails, sempre que tendo esta mensagem aparece, não foi feita nenhuma alteração nas configurações do email ele simplesmente parou de enviar emails
Paypal and IDeal for recurring SaaS subscriptions
Hi all, We are based in the Netherlands and trying to implement IDeal and paypal for out recurring subscriptions. Stripe is activated with ideal module but it does not show up (both on stripe side and zoho subscription side it has been activated). For Paypal, what kind of setup can I do for recurring transactions?
Create Reoccurring Calendar Events in Calendar Reports
Hello, I was wondering if there is a way to create reoccurring events in a calendar report. For example, how do I create an event from a form that reoccurs every month? Has anyone had this issue and created a workaround? Does the Creator Team have plans to integrate a re-occurrence frequency when creating calendar reports? The feature is crucial to the integration of this application. Thanks in advance! Jake
Zoho Project と Bug Trackerのステータスについて
Zoho Project と Bug Trackerは統合されているため、混乱を生じています。 それぞれのステータスが異なりますが、なぜでしょう？ Zoho Projectのステータスはカスタマイズできるることを確認していますが、 Bug Trackerのステータスはカスタマイズできるのでしょうか？ また、Zoho Project と Bug Trackerのステータスは、プロジェクトごとに変えれるのでしょうか？ マスターデータ的に共通で使用を強要されるのでしょうか？
Problems using Record Upsert API when trying to check for duplicates
I'm trying to use the Record Upsert API and am running into problems with how to specify the proper duplicate check fields. I'm using cURL, and can't figure out where you want me to include the `duplicate_check_fields` parameters I tried putting it in the URL: https://www.zohoapis.com/crm/v2/contacts/upsert?duplicate_check_fields=Contacts-Email,Last_name And in the data, both inside and outside of the data array: { "data":[ { "Company":"<COMPANY>",
Menu Top Bar instead of sidebar
In the CRM application (from Zoho Creator catalog) the forms/reports/pages list is shown as a top bar (navigation menu), instead of in a sidebar. How can I do the same in my custom app?
Zoho Campaigns Signup process
Hi there, I am trying to make changes to my existing email database. I have been having issues with my syncs for a while now as I was informed I am not allowed to sync from crm/send campaigns to any group emails i.e. admin@, sales@ etc. Therefore I am planning to send out an email to everyone on my mailing list that there has been a policy change and would appreciate if everyone could re-subscribe. My current signup process is; fill in the form >> receive welcome email and confirm subscription. In
How to VIEW ALL PROJECTS in a Single Page and Log the Actual Hours
How to VIEW ALL PROJECTS in a Single Page and Log the Actual Hours ? I have tried all the different views but it seems I cannot log the hours in the way that is best for us. in the weekly Log Time view, you have to select the project and the Tasks assigned to you before you can log the hours. (Figure A), which, for us it is time consuming to select every project and tasks for each Row. Figure A: While in the My Tasks View, yes, all the projects and tasks assigned to me is showing, but you can only
ZOHOライターのPDF後の句読点について
初めて質問します。 ZOHOライターで文章を作り、PDF化したら、句読点が以下のように列の真ん中にきて、文章としてみっともないのですが、この解消法をおしえてください・・・。
Card Scanner consistently unusuable
Hello Team ! We are migrating our ERP to Zoho One. Our marketing and sales team gets a lot of business card from events. The obvious way is to use Card scanner to upload our leads to the CRM. However, there is a big downside we just found out. We tried Card Scanner on the following devices: - iPhone 6, iOS 8 (2016) (version 3.2.4) - iPhone 7, iOS 10.3.3 (2017) (version 3.2.4) - Honor 5c, EMUI 5.0.1 (2016) (version 3.2.9) On the iPhones, Card scanner need about 30 to 60 seconds to recognize the card,
Zoho Desk - Twilio Integration
Hello, I've set up an integration between Zoho Desk and Twilio using their number inside the platform to provide assistance to our customers. So far, if a call comes in and all agents are busy or I can't let the caller stay on hold, and the call drops. Is there a way to avoid it?
Do we have to use OAuth after 2019/12/31?
I am a PHPer. I am migrating the API from V1 to V2. Can we use https://accounts.zoho.com/apiauthtoken/nb/create?COPE=ZohoCRM/crmapi&EMAIL_ID='.$email.'&PASSWORD='.$password.'&DISPLAY_NAME=SGCRM' to generate a token to request the V2 APIs? Because I found that I can also request V2 APIs by putting this token to the header(Authorization) now. Thank you.
Creator API call via PHP not working.
I am trying to write a php application on our website that retrieves our list of members from the creator database we have. Unfortunately the info and descriptions I've found so far are rather poor or outdated, so I am working somewhat blind in making this work even in the most recent examples I've emulated. I do successfully retrieve a ticket, and my login, password, apikey are obscured for obvious reasons. My goal is to read records from a view "PHCP_Members_Know_Location" I've already created
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