incoming mail disable
Hello. Help please unblock incoming mail for mailbox hassan@dubaihotelsupply.com as per regulation, i changed new password, and incoming mail disabled. Pls kindly help. Thanks leon
Interview Calendar Invite
I have previously used a competitor CRM bullhorn who had a feature - when booking interviews you can send a calendar invite to the client and candidate. This is a very useful feature as well as professional service
Pick lists automatically defaulting to "null"
I am having an issue with a pick list automatically defaulting to "null" for a column in the contact info. I am picking a value in the list and when the value is chosen it just comes up as null. Anyone else have this issue?
No Zoho Calendar in One ?
Hi, For time management purpose, we are currently using an excel sheet to setup all meetings during a big event. We would like to use something like a shared calendar. I thought of using Zoho Calendar, but I can't see it available in Zoho One (I'm admin). Is Calendar no more supported, or is there may be an application that could resolve our problem ? Thanks
Zoho Vault in EU ?
Hi, As Zoho One in EU, we take care to use the EU version of Zoho, so we can keep the EU rules with us. However, when logged in Zoho One (screenshot with browser EU), I notice that double logging in to Zoho Vault browser extension uses the .com instead of .eu. - Is there a reason for that? - If Vault requires the .com, does it means it's not in the EU? How can I change Zoho Vault extension to use the .eu and not the .com? Thanks
Messages to Yahoo from 135.84.80.216 temporarily deferred (Again!)
ResponseCode 421, 4.7.0 [TSS04] Messages from 135.84.80.216 temporarily deferred due to user complaints - 4.16.55.1 to sky.com and yahoo.co.uk addresses. I understand that your "free tier" may keep suffering from people signing up to spam Yahoo customers, and I see from the last two years of history on this forum that ZOHO keep suffering from this problem. However, my question is: Are the business tier outgoing servers different from the free tier ones? i.e. Would it be worth me upgrading to take
Active timer
When Zoho Desk is being used by multiple people, all working off the same set of Tickets, once someone assigns the call to themselves I would like to see an active clock from the views screen. So we can easily see live how long someone is taking to work on a single ticket. instead of the time entry which only shows when someone is actually viewing the ticket. Perhaps it could be added next to when it says the due date. Makes it easier to track how much time is spent on individual tickets, instead
How to change Zoho Desk primary account holder
I am currently the primary account holder of an Zoho Desk plan. How can I move the ownership to another user?
Filters Gone Wild! An email filter no longer is correctly filtering incoming mail.
I've had the same filter since August 2017. It takes incoming mail and if it is "FROM" someone NOT IN "My Contacts", then it moves the email to a folder called "Unknown." This has helped me prioritize emails from people already in my contact list. Nothing has changed in my contact list or my filters in the past week, but starting last week, it randomly captures emails in this filter despite the senders being in my contact list. I've tested this with another email account that I have and the problem
how to set default email in Zoho mail desktop app
Hi guys, got two emails and one of them I don't use, when creating a new email it automatically selects the top email, how can I set a default email address to send from when creating new message. Thanks Lewis
Inbox
How can I make my unread emails stand out more? Sometimes I find it difficult to see which are unread.
Templates
How do I edit a template? Also, how do I add my logo to a Template?
Technician Accountability
We have several technicians. Some work faster than others. Some tickets take longer than others. We'd like to be able to see technician statistics for management purposes. Having to run yet another of 100 reports is just more work. Your radar app is interesting but even it has issues. This information should be available right in the Zoho desk application. It's great you have 40+ programs but getting quality integrations and features is suffering because there are too many teams working independently
SPF issue
I have 1 primary and 4 aliases. I have error that one of the SPF records is not working. This is the message when I click verify: We are unable to get TXT record for SPF right now. If you have added the TXT record just now, please wait for 30-45 minutes for the changes to propagate and try again. I can't verify each one individually and don't know what domain it's coming from. Can you help? Thank you, Mike
Poll Bot v 4.1 - Private & Public Polls, Durations and Results
Be it choosing a new strategy or a dinner restaurant, polls have interwoven into workplace essentials and is a major requirement of any company. Knowing the importance of polls, we have an exclusive bot to help with all things polls — the Poll Bot! Installation: Poll bot can be installed for your team or your entire organization from the Cliq Marketplace. Click on the link below for easy access. Poll Bot in Cliq Marketplace Note: Only org admins can install an extension for the entire organization,
Cadastrei meu domínio errado
No inicio do cadastramento na primeira ação eu cadastrei errado meu dominio ao invés de enelsol.com .br eu digitei elsol.com.br, como faço pra arrumar isso?
Ask the Experts 5: Online Q&A on Zoho Desk Extensibility
Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.
Can tagging people via @mention send some sort of notificaiton?
I'd like it so that if I use the @mention functionality in a Note, it will send some sort of notification (in Zoho CRM, email, slack, whatever) to that person. Feels like this should work right out of the box, but I can't seem to get it to do what I want. Suggestions?
Email into Zoho Docs?
Hi! I have successfully emailed documents to my Zoho account using my designated e-mail address. I have tried to have some system generated reports emailed to the same email address, with no success. Is there any way to see an error log? Does my system email address need to be a designated user? (I wouldn't think so as I have send other documents from non-user accounts.)
Configuración Umbrales Enlaces
doonfigurar Alarmas en la herrmienta de acuerdo al correo de Fabio Díaz.
SLA with Support Contract Dates
Everywhere in the system when you use a date field, you can TYPE the date using mm/did/yy format or use the drop down calendar to select a date. However, in Zoho desk when you're setting the start/end date of a support contract you are required to use ONLY the calendar. We set our monthly subscription clients to use a date of 12/31/2050 as the support expiration (since there is no way to make it not expire until canceled). Because of this, I have to hit the >> button on the calendar 32 times to get
Default SLA
Every customer has a basic service requirement - the SLA and then over and above that is the support agreement. We have a couple of problems. 1. When a support agreement expires, Zoho Desk deletes the SLA from the client account. 2. Any client account without a manually attached SLA is getting higher priority in the call/ticket queue. We need to be able to assign a default SLA to all clients and it should not be deleted when a support agreement expires. Lastly, Our clients sometimes buy more than
Import Created Time and Modified Time
I'm importing data from CRM to Recruit and i noticed that the Created and Modified Time is the date when the .csv is uploaded and not what is originally in the file. It would be great if Recruit keeps that info since we use it for historical purposes.
ZIA features in Enterprise Evaluation
How come I do not see the ZIA features inside my portal?
Deadlines
Hello Abdul, Thanks for your transparency during the Q&A, really appreciate it and I understand also the delays much better now. Regarding this topic, just an idea to have better informed customers without giving you to much admin work. Currently, on this forum, we have the possibility to check ideas under the status "working on it", which is very vague. Why not adding the number of steps where the idea is? (ie : website career revamp : stage 6/12). It would help us to visualize and understand much
Pageview Goals Counting More Than Once
Hi, how am I supposed to get accurate reading of my Page View Goals in Split URL tests if they're being counted multiple times? Example: Someone successfully submits a form and is redirected to success page. They revisit this page 10 times... Normally, very few people submit this form, so this 10 additional page views massively messes up my data... Please help.
Many-to-Many Module Association issue
Hi, We are facing issue with making relations between modules.. our project is very simple we have 2 modules. 1 - Contact module. 2- Vehicle module. each customer from the contact list has one or many vehicle. what's required ? 1 - One the contact page we want visibility of the vehicles related to that contact ... not all vehicles. 2- adding vehicle details when creating deals. we have tried to use multi-select lookup, but its not serving the purpose as its bring all vehicles not the associated
Tip #01: Using conditions to tailor-fit your document content for a wider audience
Why create multiple documents with similar content when you could do that with just one? By inserting conditions to documents, you can easily control how your document content is shown to multiple recipients. Let's consider the below scenario. Tom, an
cPanel and Zoho intergration
Hi, Is there a way of leaving a copy in cPanel if i use zoho to host my emails?
zoho phone bridge calls not getting connected to extension setup at phonebridge group
I got the exact same problem as the this post https://help.zoho.com/portal/community/topic/zoho-phone-bridge-calls-not-getting-connected-to-extension-setup-at-phonebridge-group Zoho/ztiadapter/bin/nohup.out output this Reading conf from --->../conf/zti.properties Loading props ./../conf/taskengine/taskengine.conf Loading props ./../conf/taskengine/tele.properties Loading props ./../conf/taskengine/zoho.properties Unable to load protocol asterisk14 javax.net.ssl.SSLException: Received fatal alert:
Unable to use /zcrm commands
I'm unable to use /zcrm commands because of an authentication error. I see an "ERROR invalid_scope" message. See screenshot
Ask the experts 14 - A live forum Q & A on personalizing your Inbox views and email listing
Email is the universal and the most reliable communication mode for businesses. Hence Inbox is more like a virtual office for us, where our everyday work happens. Every person has his unique set of preferences when it comes to reading emails, arranging them or processing them. Thats why Zoho Mail provides you a horde of options and customisations to ensure that your Inbox is clean and clutter free. In this month's Ask the Experts, we will be discussing on the following topics: 1. Conversation views
Using organization emails with Zoho CRM on DMARC protected domain
Hello, We have configured Zoho CRM to integrate with gmail (which is where we host our emails). Our domain uses SPF/DKIM and DMARC to improve deliverability. So the individual user emails are being sent through the google API and the security is well aligned. However, we'd like to use the organization emails to send emails from no-reply@domain.tld. We have set-it up but we can't find a way to connect no-reply@domain.tld to google API (no-reply is actually a gmail account with login). As a consequence,
Does Writer offline work with Workdrive?
Hi, Trying to get Writer offline working but it only seems to download recent documents from Zoho Docs and not Workdrive. Is there any way to activate offline with Workdrive as I don't use Docs anymore? Thanks for your help. Rgds Jon
Colours
Can I change the colour and theme of my email screen ?
Monetary amounts, currency signs - typography in Czech and English NUMBERS
Hello, Zoho Sheets is a bad currency format for the Czech Republic. In principle, this is a critical mistake. Thousands are separated either by space or dot. 1 000 Kč. # ##0,00 Kč;-# ##0,00 Kč Separation (farthing) is only separated by commas "," 1 000,00 Kč. I send images from Google sheets in the attachment. (Google translate) https://www.jazyky.com/rozdily-mezi-typografii-v-cestine-a-v-anglictine/ The most erroneous area is digits. While in Czech the comma separates decimal places (eg 12,869 is
Merging name fields into one column
I have an excel file that has the following columns First Name, Middle Name, last name, Suffix col 1 col 2 col 3 col4 first Middle Last suffix Neil Avery Stagner. Jr I want the outcome to be all in one column that reads Col 1 first middle last suffix i.e. (Neil AveryStagner, Jr) can you tell me how to do this...and the formula! Thank you!
Connecting website with web assistant
It tells me to copy code after the body tag on each page I want to track. How do I do that with zoho sites?
Report row in Pages being covered up by the row count
I have a page that I modified from the Customer Relationship Manager app where I added a report in the a page and the last row or two rows is being covered by the row count. It clears up if I change the view type to something else and then back again. Please fix this as I don't want to have rows not seen due to being obscured by the row count
Zoho Books: Automation - Custom Function - Item is not updating
I am trying to update category of the item with custom function. Below is the custom function. Category is a custom field I need to update. itemID = item.get("item_id"); organizationID = organization.get("organization_id"); jsonstring = "{\"Category\":\"Composites\"}"; // To update the current record result = zoho.books.updateRecord("Item",organizationID,itemID,jsonstring.toMap()); It is not updating the category value for the item. No error generated also.
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