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Are there plans to integrate Desk with Projects? Specifically, we really need the Time Log timer in Desk to integrate with the Timesheet in Projects.
Example... in Desk a ticket comes in... the Agent starts a timer and a dropdown box comes up that asks which Project and Task in Projects they would like to log time to... Agent selects a Project and Task, inputs notes, and starts the timer. Upon stopping the timer, the time gets logged to the selected Project and Task in Projects, along with the notes from the time entry.
We REALLY need that in our company. Any plans to implement?
Hi Deniz,
Hope you are doing well.
Blueprint is a rather newly introduced feature, we still are analysing the dependencies and the complication involved in the metrics which are to be shared between both products. We believe it would take time to scrutinize and advance, considering the number of priority tasks under our immediate road map.
I shall certainly have your requirement forwarded to our module experts who would further validate your concern in collaboration with the relevant teams.
We appreciate your ideas on the enhancement.
Hi
We are a very small company with six people and are looking at using Zoho. We only use one email between three of us for ease of keeping all emails up to date. When I try and setup another user using the same email as myself ZOHO will not allow to continue as it says the email has already been used.
Can you advise if there is a way in getting over this?
Adrian
Are there any examples of using Desk with Zapier --> canny.io to auto create a support ticket if someone posts feedback in a specific category. We currently have a defect / bug category in canny.io feedback and it would be great if it could auto create a support ticket if someone posts feedback in that category.
I wish there was a way that if account had an active subscription in zoho subscriptions all the contacts were marked with the paid user crown.
Yes, we certainly agree that this feature would be a real time saver. We will discuss this with the Zoho Subscription team and shall implement it based on the feasibility.
Thank you!
I am switching my accounting to Zoho Books at the end of my fiscal year. The plan is for my customers to have projects with specific budgets in Zoho Books and use the time tracking.
It would be great to be able to link Desk tickets to a Books project and have the time tracking synced with the Books project.
I wanted to use the knowledge base to store information on the customer's environment. Is there a way to restrict categories to accounts ? That way they can look up information that they may need from time to time, but is sensisitive and can not be made public.
This is a feature I really miss from my migration from zendesk.
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Thank you for raising your requirements here.
The Zoho Project integration is on our immediate road map. The following features are planned for this integration:
1. Create Zoho Projects tasks for tickets
2. View ticket threads from inside a task in Zoho Projects
3. Mapping Ticket with tasks from inside Zoho Projects.
We will check the feasibility of providing time entry sync between Zoho Desk and Zoho Projects during our next iteration.
Thanks & Regards,
Selva - Zoho Desk Team