Allowing Managers to view all tickets
Hello Is it possible to fit the following scenario: Ordinary Staff log tickets relating to their equipment, but only see their own tickets Managers can log and view their own tickets, as well as everyone elses? We've had some clients who want to monitor how much their staff use our helpdesk, and for what reasons.
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked ( My
Email Id is raitis@silverstandardplant.com )
Please fix my email ASAP, I have 2 % free but it still does not work.
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked ( My
Email Id is raitis@silverstandard.com )
Please help as soon as possible
Trying to add new domain : This Operation has been restricted. Please contact support-as@zohocorp.com for further details
Hi guys, Need some help - I have been trying to add my domain but I keep getting this error I created an account and tried to add my beaconsmobile.club domain for the emails. I got an error which says "Operation has been restricted" -- could you please help. At this point in time - the Domain and emails are hosted on Bigrock Thanks
Can´t receive emails after changing my DOMAIN (DNS) provider
I can't receive emails, but I can send emails because I sent emails from my zoho mail to another account and it was correct, but the answer to zoho mail was not received. I change my domain and DNS to another registar and I made the changes in MX records in DNS to continue with my zoho mail. I was searching for ours my zb code to add cname as my domain is already verified by Zoho but in this answer is says is not necessary again: https://help.zoho.com/portal/community/topic/lost-my-zb-code-16-3-2018
Email id already exists
Hi, we can't create a user with the particular email. I've contacted support, but no answer for a few days.
Not receiving email?
Hello =) I've had Zoho for about 2 years. Love it! As of about 30 minutes ago, I am not receiving emails. Anyone else?
Server IP 135.84.80.196 listed as abusive by MagicSpam
Hello, I've noticed some other users have been experiencing a similliar problem. It seems the server IP is again blacklisted by MagicSpam. I hope the issue can be resolved as soon as possible, because it's affecting our ability to send out emails. Regards, Simon This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. andrej@ist.si INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.0
Email Sending and Delivery Failure on OpenCart 3.0
Hello, I have tried setting up my email on OpenCart 3.0 so that I will be able to receive emails from customers and customers can also get emails when they order an item. I have tried all the necessary details listed in setting up email account in the OpenCart version 2.0 and nothing seems to work. Below is a screenshot of the settings in my OpenCart admin panel. What have I not gotten right yet? Will appreciate a prompt help please. Thanks.
telnet smtp
Im doing this: telnet smtp.zoho.com 465 Trying 204.141.32.118... Connected to smtp.zoho.com. Escape character is '^]'. ehlo mydomain.com Connection closed by foreign host. Why cant i connect? I also tried 587 and got a little further but still cant send email.
Products in Zoho CRM
I have center that teaches children. I would like to be able to track and report on which courses they are purchasing. I want to be able to answer these questions: Show show me all parents who purchased product "X". How much revenue did "product x" bring in. What is the best way to do it. I am thinking the products module isn't really for doinkg this. Dale
auto reply
I have a noreply alias for my account, I would like for emails that are sent to the noreply address to get a response that this inbox is not monitored. Is there a way to do this?
What is the best way to adjust a sales person's revenue for refunds?
Just started using Zoho for our sales team, however we are not yet using it for transactions (that happens in another system.) Currently, in Zoho, we are only tracking sales person's revenue by Closed Deals. Our products come with a 30-day refund period and, if a customer refunds within 30 days, we deduct it from the sales person's total sales for that month (usually the month after the deal was actually sold.) What is the best way to adjust the sales person's revenue in NetSuite without throwing
Shift planning
Hello, I hope someone can help me. I try to make an shift planning Application. It should be as easy as possible. So I want to have one Form with the folowing Fields: -Checkboxes for Weekdays -Date from -Date to -Time from (Dropdown with Times like 10:00, 10:15, 10:30...) -Time to (Dropdown with Times like 10:00, 10:15, 10:30...) The Goal is that we can enter for example evry Friday and Saturday between 01.06.2018 and 31.06.2018 from 10:00 to 19:00. In another Form there should be createt a single
contact to lead
I am new in Zoho - how do you change a contact to a lead?
"Last name" should not be required
We generate leads off our website and do not require full names. I cannot understand why I'm unable to make "Last Name" an optional field? I saw another post about this topic but there was no response from Zoho. Thanks.. Matt
Use decision field to trigger add records workflow
I would very much appreciate help with the following: I have two forms: Inscripci_n and Movimientos. In the form Inscripci_n there is a decision field (Julio 2018). Whenever this field is ticked I want this action to trigger an "add record" type workflow with the following info: Cant_Cargo in Movimientos has to equal Cuota_mensual in Inscripci_n and Conc_cargo in Movimientos has to show "Julio 18". This is the script I've come up with so far: if ( Julio_2018 == True ) ; { insert into Movimientos
Wrong Mobile Number Register Email
Create two email accounts and put your mobile number wrong in both and now I can not login to create these accounts.
Update Contact Person in Zoho Invoice
Hello, I’m trying to update the contact person in an invoice in Zoho Books using Zoho Creator. No I’ve written the following script but I still get the response: Bad JSON format/request etc. What am I doing wrong? The script is: contactpersonlist = list(); contactperson = Map(); contactperson.put(1,957028000001488016); contactpersonlist.add(contactperson); response = zoho.books.updateRecord("invoices","<orga/id>","957028000001529129",{"contact_persons":""+ contactpersonlist +""}); input.Response
Change to Open URL?
I have a custom action set up for each record in a report to print a page with information about the record. The custom action triggers a function that uses Open URL task to open a window with the information. The URL: openUrl("https://creatorexport.zoho.com/petersonenstein/tcb-frozen-samples/print/Sample_Request_Pick_And_Pack_Sheet?ReqID=" + ReqID,"new window"); This worked for the last 2 years and now all of the sudden when we click on the custom action nothing happens. Help! Peter
Function #48: Tracking refunds and adjusting the sales executive's revenue in Zoho CRM
Welcome back everyone! Last week's function was about creating an event from Deals automatically. This week, it's going to be about real-time recording of refunds and sales revenue tracking based on the refunds. Business scenario Having a clear refund policy goes a long way in gaining customer trust. Depending upon the line of business, the refund window might vary. This is even more important in the case of online purchases where customers get to see and feel the product only after making the purchase.
Creating custom function to update field from one module to another
I am trying to create a custom function to update a field from a custom module to a corresponding field in our Account module. I have searched Google and YouTube, but the information/examples I have found are for older versions of the Deluge script writer. Any help you can provide is appreciated.
IMAP Very Slow - Connection Issues, etc
Experiencing very slow IMAP response including login timeouts etc. Mail cannot be retrieved.
Email not loading on Windows machine
It goes to the Loading... email@zoho.com page but stays there and doesn't go to the inbox or anywhere.
Email login hangs up on LOADING screen with animated icons...
I've been trying to fix this all morning with no success... With my desktop I'm able to log into ZOHO and I can view calendar and other apps, but when I click on email it get stuck on the LOADING screen with animated icons and stays there. (able access email with my Andriod phone) This is what I have done so far... - cleared my computer history - cleared Firefox history - manually cleared cache - reinstalled Firefox It's still stuck on LOADING screen with animated icons... When I right-click on the
Copy Email From Contact to Custom Module
I am able to get this to run, but nothing is updated in the Custom Module Arguments = assId = AssetId (CustomModule1) assIdStr = assId; assDetails = zoho.crm.getRecordById("CustomModule1",assId); contid = ifnull(assDetails.get("CONTACTID"),""); if(contid != "") { contDetails = zoho.crm.getRecordById("Contacts",contid.toLong()); contmap = Map(); contmap.put("Email",ifnull(contDetails.get("Email"),"")); contupdate = zoho.crm.update("CustomModule1",assIdStr,contmap); info contmap; info contupdate; }
Mail down for an hour ?
I haven't been receiving or able to send emails for the past hour. ??
Custom Function to Create Sales Order from custom module
I have created map SOMap and I am trying to create a Sales Order for Zoho CRM using .create(). I believe this is correct, but no Sales Order is created when I run the code. Am I missing something? My code and the map are contained below. SOMap = Map(); //Lots of code filling in the SOMap (map shown below) createSO = zoho.crm.create("Sales Orders",SOMap); SOMap: {"Billing Contact":"Derek Doughby", "On-Site Email":"bailey@dragonfly.com", "Products":[{"Product Id":2819172000000134131,"Quantity":"1",
Zoho Mail and Zoho CRM
Using ZOHO mobile version there is no way to see the email associated to a contact or to a lead, this makes ZOHO useless on the move, and this is opposite to the trend in the CRM industry. But also moving from IMAP to POP configuration, as I had to do recently to integrate ZOHO and ZOHO mail , you will lose all the associations between Deals and Emails.... I had 1 year of work spend associating each email sento or received to the related deals and all this job is gone. And I cannot even fix it now
clearing the captcha ?
Being told that now I have got round to cleaning up my mail boxes I need to unblock. In order to unblock apparently i have to clear the captcha' first - what is this. Can you unblock my mail account please.
Lookup to same form?
Hi Zoho, I'd like to have a lookup field to pick a value from other entries of the same form (currently this is working only for fields from other forms) Any suggestion how to do this except having a drop-down population each "On Load"? Thanks Ravid
Login to server imap.zoho.com failed.
Dear sir, I am using Thunderbird (Email Client ) for using Zoho. But from today,i am receiving Login to server imap.zoho.com failed. comment. Actually, i can check email and send through direct zoho website. But i could not being able to check through Thunderbird. Could you provide me some suggestion or comment. I would be really grateful. Thank you Best Regards Sayam Joshi
Not able to send receive emails
I am continuously getting an error for all the Users in our organization - Failed to update headers An IMAP Command failed. Protocol : IMAP Server - imappro.zoho.com Port - 993 We are not able to send or receive new emails since last 3 hours.
how to delete my account
How can I delete my acount. I am no longer employed by polito and need to transfer eerything over to the polito team members. I started a project for polito and would like to turn that over also. How to do that?
Can't seem to log in suddenly but only on Windows computers
It goes to the Loading... email@zoho.com page but stays there and doesn't go to the inbox or anywhere. Tried on 2 different computers , I was able to login through the browser on an android tablet (I do not have the app on there)
I need a new ZB code
Hello, I recently switched hosts and I need a new ZB Code. My domain is pacificreleaf.com Thanks.
Changed from Wordpress to GoDaddy and need new ZB code for CNAME
Hi - I have changed my hosting from Wordpress to GoDaddy for my domain andrewcreermassage.co.uk and I need to set up the CNAME but I no longer have my ZB code. How do I get a new one?
quotations from crm not showing up in zoho mail
When we email a quotation from the CRM, it doesn't show up in the sent-items from the zoho mail application.. Any help with that.
The email address you have entered belongs to a different deployment/region.
I own marphe.com but I can't add. What should I do?
Help restore deleted mail box
Hi support team, I made a mistake when deleting mail box before backup. Please restore mail box - thoa.nguyen@sharetea.vn Thank you for helping and wonderful IT infra support. ZOHO Rocks !!
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