Tickets not creating
I have two email addresses set up: support@bookminders.zohodesk.com and apphelp@bookminders.zohodesk.com. I set these up as contacts on my exchange server and added them to my internal distribution groups. They do not consistently create tickets when i send or forward the emails to the internal distribution group. Am i doing something wrong? Thanks
Tickets not generating
My tickets are not generating when I send emails to my distribution groups associated with my zohodesk accounts. I am receiving the emails. Is something setup wrong? Also, on the sidebar i receive a notice of: "The record(s) you were trying to access is not available. It may be due to another user might have deleted the data or you are denied access to the record(s)."
Default Department - Help Center
I am customizing our help center. When customers submit a ticket, I would like a department to be selected by default. Right now the drop down for department has a default of “Please Select.” Is there a place I can change this so it by default selects the department MSL Support? Thank you for your assistance.
Didn't verify domain and the power went off
Hi Support, I was trying to setup my account: phalaagrifarms.co.za with the cell phone 0823902057. As I just finished generating the strong password online and I was waiting for the OTP, the power went off and my computer switched off. A few minutes later the SMS arrived. Now when I try to login I get: Oops, it seems you have not verified your primary mobile number yet. You need to have a verified primary mobile or email to reset your password. What do I do next? Regards,
What's New in Zoho CRM 2018!
Hello Everyone! With great pleasure, we announce the most anticipated release of Zoho CRM 2018. In a bid to enhance our customers' experience and make them sell smarter, better and faster, we have added on some power packed features for Zoho CRM 2018. This post will give a sneak peek at few exciting features that are open right now and some that will be opened in the coming weeks! Zia - The Conversational AI and more Zia has proved itself as your best companion in sales by letting you think and act
Report Criteria Uses Functions
Hello, It seems that filtering reports using a function in the filtering criteria returns back to work. I remember that this feature was discontinued but now, I see that it is again support. Are you intending to continue supporting this feature or shall we find other way to do the trick?
Need API to insert record choosing multiple options and tigger email.
I have a Multi select lookup field "Source" (Custom Field) in Leads module. I want to Insert records in leads with more than one option selected in "Source" field. On inserting the lead from API, there should be an email workflow triggered to send mails to all the sources. 1- I have created a email work flow but I cannot send mail to all the sources.(works for single select lookup field, but no option for multi select field) 2- There is no document on how to insert record in lead module via API by
Feature Request: Ability to Change Lead "Company" field name
We convert LEADS to ACCOUNTS and CONTACTS. In the leads we map the "Company" field to "Account Name" (within the accounts module) I would love to name the lead field "Account Name" so it matches the same field in Accounts. I've had to explain the difference hundreds of times... and I even have tooltips explaining issue. Summary: Please let us rename the lead "Company" field to whatever we want OR assign it a name based on the Account module ie: Account Name. Would be a simple but huge usability improvement
"Envelope Draft for Quotes"
Has anyone run into this error when utilizing the ZOHO Sign utility? "Envelope Draft for Quotes"
I cant published muy web , I have erro 404.
When i published my web page , I have error 404, no me responde support, i loss 6 hours please contact me , Regards, Jose
Zoho Booking app
Hello Zoho team, I understand that there will soon be a release of an appointment booking app. Any idea of when and is there a beta version available? Regards, George Thiess III English2Go
Cannot create a lookup relationship from a dropdown on another form?
Here's the simplest test I've tried and it won't work. I have a test form with a single dropdown box on it with 3 choices in it. I create a new form and insert a lookup field. On the Create Lookup Relation dialog, I choose the test app, the test form, but the dropdown from the first form is not available as a choice in the field column. Is this not possible or am I doing it wrong? In my live app, I need to be able to select some data on the second form from previously selected data on the first
Forms Email Notification
I have my forms email notification set with a subject line of the form title and form body to both give me the name of the form. This has been working until recently, not I just get "Online Contact Us Form Received" What do I do to correct this back to showing my notification email subject lines? Thank you for any asistance. Brenda
Blacklisted in MagicSpam 2.1
Hi Support. I really need this issue cleared. How this problem can happen? I can to send mails to my clients!!!!!! This is the error: ============ Mensaje reenviado ============ De : <mailer-daemon@mail.zoho.com> Para : <ahidalgo@optimice.com.pe> Fecha : mar, 27 mar 2018 11:48:01 -0500 Asunto : Undelivered Mail Returned to Sender ============ Mensaje reenviado ============ This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more
API Question. How to search by lookup fields through the api
r = zoho.crm._searchRecordsByPDC("Potentials", "CONTACTID", id.toString()); throws error {4420:"Invalid Search Column.Check it now"} OR r = zoho.crm._searchRecords("Potentials","(CONTACTID|=|" + id.toString() + ")"); throws error {4832:"Invalid parameter value"} We bring some fields from the Contact to the Potential like phones and email. We need to update the Potential when the Contact is edited. So we need something like that called from the Contact whenever it's edited and those errors are coming
Error occurred
Hello, I am trying to create a new account at zoho mail using own domain "autopoland.com.ua", but I keep getting "Error occured" message
Printing / PDFing a Notes Field
Hi folks, I'm recreating a simple signed client agreement within our app. I was hoping to pull in the client details, use the notes field type for the agreement text, and then use a signature box. The client needs a copy of the signed agreement, so a PDF of that record in the report seemed the way to go. However - the notes field isn't stored in the report, so it doesn't display in the record summary. Has anyone done this before? There must be a way of templating this so that we can PDF a copy of
Chat window
Mobile users complain that the chat window takes up entire screen. It would be great to be able to adjust size when viewed on mobile.
Attachments not added to scheduled reports
Hi - we have a number of reports that are sent automatically as attachments to emails using Workflow>Schedules. They have worked fine for a long time but now the emails go out without the report being attached. The reports are attached when we do an "execute now" command, but not under the scheduled system. Any thoughts on how to correct this? Thanks.
How to fetch data from other application?
How can i fetch data from other Zoho Creator's application(same account) ?
house rental app
my project is HOUSE RENTAL APP i need to display images in the BHK form i soon as i select proceed based on particular id of the house present in the report of house details form.
New email user created but says no mailbox
Hi New email user created but says no mailbox. Previously when I created a new user, I don't think I had to create a separate mailbox
Authentication failed; nested exception is javax.mail.AuthenticationFailedException: 535 Authentication Failed
Hi, i am trying to send an email using a java program but i keep getting this error, i have tried 4 different accounts and still the same thing. This is my code which i store in the application.properties file : spring.mail.host=smtp.zoho.com spring.mail.port=465 spring.mail.username= myemail spring.mail.password= mypassword spring.mail.properties.mail.smtp.auth=true spring.mail.properties.mail.smtp.starttls.enable=true spring.mail.protocol=smtp When i use the port 465 i get this error : Mail server
How can i integrate my API with ZOHO? Help.
What we want to achieve is that when a user from the ZoHo CRM interface opens a new Company Record and starts typing in the company name field for example... "Mobile" The all companies will be visible in a menu that starts with the word "Mobile" (Retrieved from an external API). The user can then select the right company and the automatically all data should be pulled up from that database and filled into the right field in the ZoHo CRM record. This data will be for example, address, registration
Workflow creator : if following taksk are marked completed, then send a email to client.
Hi There, as you see in the attachment i created a workflow. Now once this workflow runs my clients get a email everytime a task is closed. What i need is : If all these tasks are closed, then send a email that we received all of his documents. I geus its somewhere in the Criteria Pattern but i cant seem to find it.
Issues setting up email
My hosting service only allows MX Records... How do I go about verifying my email using MX Records? www.jacksonarc.com I thought I had it setup couple days ago, but Emails are not working. I'm not receiving emails anymore due to switching hosting services... Please help
Image in report in C5
Hi, With the C5 update, I want to use the report type where there is an image for each record. The image is not displayed on the web app but it is displayed on the mobile app. Thanks
default email address per user....estimates, invoices, etc.
When emailing an estimate or invoice, it only allows for one email to be the default in the from field Why wouldn't it default to the user that is logged in? Is there a way to resolve this issue?
LinkedIn in Zoho Social Feed
Hi, my LinkedIn notifications don't seem to be showing up in my feed, on Zoho Social homepage. Do I need to do something to turn this on? Thanks, Charles
Mail signature
Hi all, I got a problem with the signature of my mail that is not working on mobile app. When I use from desktop is ok but when I try on mobile app doesn't work. I check the setting on the app and is correctly set on signature desktop. On desktop anyway shows a broken image(attached photo) that could be the problem for mobile. How can I fix it?
Multiple email accounts
If I want to keep my email accounts separate in Zoho Mail, how many accounts can be added, and does it matter if they are IMAP or gmail or ? In other words, could I have 2 IMAP and 3 gmail?
Campaign service synchronization problem
Hi, In Campaign, service synchronization, I sync a Creator List to get emails. But roughly after 24hr the synchronization becomes Inactive. I have to Edit the synchronization and save. Then the synchronization is Active again. See attachment. I'm I doing something wrong? Thanks, Martin
Unable to add a user mailbox
Hi I have a 5 user account, with the users listed in the 'User Details' part and also in the 'Mail Accounts' area in the admin control panel. In the mail accounts area, I have 2 accounts which are highlighted in dark orange saying I should create a MailBox. When I try, it says I have exceeded my user license.. But I only have 3 listed mail accounts there as 2 of them are in orange and dont have them. Can you help fix please asap - this is seriously impacting our migation to Zoho Mail. Thanks
This Operation has been restricted. Please contact support-as@zohocorp.com for further details
Hi I am trying to verify domain for Zoho Email, however I am getting this error: "This Operation has been restricted. Please contact support-as@zohocorp.com for further details" I can see that lots of other customers had the same issue and it was resolved by manually allowing registration for particular domain. Could you please allow my domain too?
SPF Invalid Syntax Found
Hi Zoho help, I set the SPF records in my DNS correctly as explained in your documentation(with spaces like this: v=spf1 include:zoho.com ~all However, when I check it here and here, it shows without spaces and says invalid syntax. Could you please help in this. Also,I see a notification to verify SPF in my Zoho account. Thank you
Meeting versus Showtime
Hi! I'm about to start making webinars for my clients so I'm looking for the right tool to do that. I found Zoho Showtime and Zoho Meetings very similar, which would you suggest? And why do you think both apps exists separately? Opinions and discussions are welcome!
Email forwarding
We send out time sheets for verification to our employees from one email address and they will email their response to that address. I need to be able to have those emails automatically forward to a second email address. How do I do that?
Domain Already Exist
My colleague has been trying to add domain which is registered under Godaddy but fail. I take over and do it again. And now, it show Domain already exist My domain is: happy-alliance.com THanks a lot
Emails showing as Plain Text on Recipient IOS Devices
I have set up workflows to trigger automated emails for my leads. The email contains an image banner at the top and the social media icons in my email signature are hyperlinked. On desktop and on Android mobile devices the email does not have any issues displaying. On IOS devices the emails are coming over as plain text causing the images to be links. Does anyone have a solution for this or is it an IOS issue that does not have a workaround?
Share appilcation
1. If i share my application with a user who has not zoho creator account can he access the application? 2. By deafult can a user add/delete/modify application?
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