is there an option to add shipment costs/ shipping to invoice?
dear, At the moment im pretty new to Zoho invoice...im trying to set up an invoice and hope someone can help me if there is an option/ feature to add shipment costs to the invoice? if so, where can i add it? otherwise how can i still have it in there in another way? normally it is in the column/ line right under the taxes. regards, Misha Bax
ERROR_CODE :550, ERROR_CODE :DKIM
Hi, I'm having a problem sending email to this one specific domain. all other emails are delivered without any problem. can someone help on which might have been the problem? here's a complete error delivery report: -------------------------------------------------------------------------------------------------------------------- This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent
Need more storage for one account
Hello I need more storage just for one mail account, most of our organization mail dont use or need more storage, but to get more storage I need to buy for all accounts. I need to know if I can buy only storage for ONE mail account. I hope you can help me. Thanks
Instead of Adding a new user it just goes into invitation list
Hello Experts, I am trying to add a user or email address swps@khoomyanmar.com. The domain is now pointing to zoho and all other account creation work fine except for this particular account. Whenever I try to add the email address instead of adding it just goes to invitation list. Appreciated if someone could help me out. Thanks.
Google Adwords integration GCLID not being updated
Hi, I have integrated a 3rd party web form with the instructions on this page https://www.zoho.com/crm/help/google-adwords/configure.html The GCLID is being added correctly to the Lead when I am using insertRecords API call. The form integration sometimes uses updateRecords but this does not update the GCLID field. Can the GCLID field only be included when creating a new record? Thanks, Michael
Users not associated to our account
We use Google Apps for Work, Zoho CRM and now Zoho Campaigns. We have two users who launched Zoho Campaigns from their Google Apps list but didn't get associated with our account -- they don't see other users, existing contacts and campaigns, etc. The affected users are bsmikle@schafferresults.com and mpratt@schafferresults.com I see this seems to be a fairly common problem. Can we get this resolved? Thank you. David Schaffer
Unsubscribe contacts
Hi, just want to know what will happen to those emails that unsubscribe to our email campaign?
Is it possible to copy a specific filter on individual values in another report?
I use a filter on individual values with about 60 of 200 values for a report. Is it possible to use this filter on other reports, too - l besides selecting those 60 values for every single report?
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked. Learn more.
Dear Zoho Team, Could you please unblock my email id trading@aetc-group.com, its very urgent. Awaiting your action. Thanks.
CREATING A TICKET AFTER PAYMENT
Hello. We are a designing services company and we want to integrate the Zoho help desk to our website. We will use the ticketing system in two ways - Normal ticketing system which provides support for the user doubts and questions - Paid ticketing- User pays a fixed amount and once the payment is successfully made a ticket is created. A designer I am looking answers for following questions 1) Can we integrate Zoho helpdesk seamlessly to our website (with our logo and branding)? 2) Can we create
Time in auto-generated e-mail
I have an application I built in Zoho Creator that sends out automated e-mails. These e-mails include a date/time field. In my form, the dates/times are correct but sometimes (not always), the e-mails being generated are off by 3 hours. I am wondering if it's some type of time zone setting. I have already verified that the time zone set in my application settings are correct. Any suggestions on what to check next?
salesinbox and CASL
How does ZSIB handle CASL and the concept of email validation filter. Where you have a scenario where your client has marked as email unsubscribe for marketing but you still need to communicate with them regarding their account. thanks
Zoho CRM create "Potential" via API?
Hi there, I've been looking through the API docs but cannot find any documentation on creating a "Potential" via API. I've found docs on creating leads, contacts, and others. Where should I be looking?
* This domain is already associated with this account.
While creating a new account, I get this message '* This domain is already associated with this account "h*****o@t*****".'. The domain is with me, and I need to create a new Account and remove the domain association with that account
"unable to add alias address"
Trying to create an email address with a domain I own and receive the following error. Is there anything I am missing?
Zoho Survey. Survey Termination is not working.
I have set the parameters for Survey Termination, survey is published but according to responses the termination is not working. The survey keeps asking the rest of the questions even when a condition for termination is true.
Sometimes getting error 1504 and error 1891
I am in the process of developing a web CRM application that will use the Zoho document viewer and editor to allow users to view or edit documents online. I have noticed that if they open a document, then close out and go back into that document within the next 2 minutes or less, that they will often get an error. If they wait for another minute and then try to get back into the same link, it works just fine. Any ideas?
Not recieving emails from Gmail
Hello, I configured my MX records since the Friday and I'm not recieving emails from Gmail. Hope someone can help me.
Export Button Disappears After Customizing Report
I've been using the reporting module of Zoho Desk to track the number of open and closed tickets our support team gets each week. When I go to add a column for criteria that isn't there by default, I lose the 'Export' button that would allow me to save as an Excel Spreadsheet or CSV file. I copy/paste the information over to a spreadsheet, but it would be good if I could just export the customized report. Is this a known bug?
[URGENT] Forgot super admin user and password
Hello I was unable to locate the super-user for www.grindz.com.my domain. Would the admin be able to trace what is the email for the registration? Is there a way I could transfer to new email as the super user for this domain? Thank you. Regards, Jason
Contact and email sync with O365
I tested Zoho One using an alternate email account for a few weeks before deciding to subscribe using my "real" account. It now appears that I've somehow left the Zoho / Outlook integration process "confused." When I do a "Search and Add Email" for a contact that is NOT yet in Zoho CRM, Zoho reports that it is added, the Category is set to "Added to Zoho" in Outlook, but the email does not attach to the newly created Zoho record. I am using two-factor and am logged into Zoho CRM in outlook using
Status set as Closed after I send an email
Hi, Since last week, everytime I reply to a customer via email in a ticket from Zoho Desk, the status of this ticket is automatically changed to Closed. It is not helpful or desired as the ticket is not always to be closed, I can be asking for more details or still working on the ticket and sending customer an update. Could you, please, help me to identify what is causing it and how to stop it ? Thanks, Vanessa vanessa@innovative-edge.com
Email account blocked
Hi, My email, chiefeditor@singaporelawreview.com has been blocked. The website said: Account Block Information Your account chiefeditor@singaporelawreview.com has been blocked due to security reasons. Block Type: Block Type: Mail Outgoing blocked. Unknown Click here to read about our usage Policy. Please do help me unblock it ASAP as I need it urgently for work. Thank you!
Feature Questions Concerning Customer Notes
We are converting from a basic system called CRMDesk to Zoho Desk. We already use Zoho CRM. In CRMDesk there is a feature that allows us to create private notes for a customer. In Zoho this would be called an Account. We don't see such a feature in Zoho Desk but do understand very well that we can add notes at the account level on the Zoho CRM side. The issue is that we don't want our support agents to be able to see every little thing on the CRM side like quotes and communications with the clients
Estimate Email Placeholder limitations - can we get more placeholders?
Hi, When are customer receives their estimate, they see the big price in red jumping out at them. I would rather a customer saw the title for their item, for example, if we are making them a guitar, it would have the title for their guitar, and the price might be below it. How can we get more placeholders? Warmly Todd
Problem with response in campaign
Hello, I'm trying to use Zoho Campaign and when I send an e-mail to test the service, the response don't came to my e-mail. When the user click to response, he sends an email to himself. If I send an e-mail to "geffey@gmail.com" and he clicks to response, he will send an email to... "geffey@gmail.com". How can I solve this? Thanks for your attention!
Layout Customization
1.Can we add new section in Event module Layout in zoho crm? 2.whether zoho crm having File Upload field or not?
Email templates
Can we please have the option to insert a placeholder in the "from" fields of email templates. Many different people within an organisation create invoices, purchase orders etc & any queries should be replied to the salesman / buyer ! Even though the body may contain the following ... If you want to query or confirm the order then please notify the buyer - ${PURCHASEORDER.CF.Buyer}@£$%£$%$%^$.com The recipient normally chooses the "reply" button (ignores the above) & has to be forwarded every time
ResponseCode 421: Unable to send email
Does anyone know how to resolve a Code 421. We are unable to receive emails.
MX Records, CNAME Changed But No Email
How long until it propagates? My host did the changes so I know they're right.
Irshad
Hi can you verify my domain I can’t do it? Thank you
553 relaying with 1and1
Hello, I have changed my MX records setting in 1and1 - however I am unable to send emails and receive mx.zoho.eu gave this error:Remote server returned an error -> 553 Relaying disallowed as an error message. Additionally, everytime I log into Zoho Mail, I have a notification telling me my MX records are not directed to Zoho.eu when it is. Please advise. Thanks!
Questions about Zoho Desk
Hello, We are currently trying the Zoho Desk solution, and there are slight details we would like to modify. 1. On the customer portal, during registration, there are currently only three fields to fill, is it possible to add more of them ? (Job, Company name, ect ...) and make them mandatory ? 2. On the customer portal again, when the customer creates a ticket, it would be very useful for us to be able to delete the "Object" and "Priority" fields. (if not possible, at least not having them as mandatory
Can Zoho replace Google Sheets ?
Hi We currently use a stack of Google Sheets to run some of our business functions We use it to manipulate data and create reports. Some of the key things we do are 1 . Import lots of changing data 2. Modify it in some way 3. Export data back to our website Is Zoho a more stable replacement for this? Google sheets has issues with the amount of data and imports we use. Ian
ERROR_CODE :550, ERROR_CODE :DKIM pubkey_unavailable
Hello, Can't deliver emails to certain domains. Error i receive is: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. xxx@qafqazriversidehotel.com, ERROR_CODE :550, ERROR_CODE :DKIM: encountered the following problem validating travellerto.com: pubkey_unavailable xxx@qafqazhotels.com, ERROR_CODE :550, ERROR_CODE :DKIM: encountered the following problem validating
Access Denied
i have set some ip restriction for my id billing@secureursystem.com. but some how my isp has changed my ip address and i am not able to login to my account so that i can add remove the ip restriction for my account. i dont need the ip restriction any more. please help me out.
How to make alert and how to handle more then two unique fields
Hi, After the line 23 and 24 are added on a custom function, it got error "'ALERT' task can be used only in on load, on validate and on change actions". I want to remind user to key in the value to specified fields. How can I add it on custom function? The main purpose I need to ensure there is duplicate entry for ID no (currently I need six unique fields). However, CRM only have two unique field, is there any better way to handle this application? Thanks in advance, Br, Andy void CreateNonHKIDHolderID (int clientid, string x2IDno, string ChinaID, string ChinaBirth, string Passport, string x2IDtype )
IMAP protocol problem
Mozilla Thunderbird ceased to have new letters on the IMAP protocol. The letters are received only when the program is started, then manually receiving mail and automatic does not accept mail. Observed on all clients are Mozilla and MSOutlook. The checkbox "Allow immediate server notifications when new messages arrive" in Thunderbird" is set in 3 minute, but it does not help. I have a domain on Zoho (alvona.сom). We see the problem for a week already. The new installation of the Mozilla does not
Auto Cc or Bcc
Auto Cc or Bcc of selected email is need to develop .For an organization that is very impotent to monitor our sales team mails
Calling from and to ZoHo CRM
I have a question about calling from ZoHo CRM as a European Zoho customer (Netherlands). What is the best phone provider for me to use and why? The phone systems I see on the Zoho list seems to be made for customers best based in the US. I'm also a smal business and don't have a reception. At this moment I’m using Skype. Thank you for the assistance! Martin
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