will this be available online after the fact
for those of us who are travelling. The Zoho Q&A on the community (CRM)
Email Not Receiving Emails (but can still send emails)
Hi, For some reason, my email is not receiving email messages. I can send them but not receive them. Before now, it was fine! I have checked my MX Records and they are pointing correctly. When I try to send a test email I get the message: "553 Relaying disallowed" Can anyone help? Thanks, Becky
Issues connecting to outlook
Each time I try to connect one of the 5 users I have for my Zoho account to outlook, I get the following issue message. I have tried with all 5 users, using the passwords I use to log into zoho webmail, but get the error message seen in the attachment each time. I cannot stress enough times that this is not me inputting the password wrong. Any advice?
White List zoho Site
Hello I am configuring a WAF to my website and they indicated to me that I need to add the pub of my WAF to the white list of the zoho site. Where do I find the whitelist option? regards
404-Error when redirect to "Mobile Friendly" site since installing SSL
I am experiencing a weird problem since installing SSL (using Let's Encrypt method) on my site. When I navigate to the root domain on my phone it will often redirect to a page with a weird URL (e.g. https://www.myurl.com/ZReQZ/ZolYn/pYZLc/ the /ZReQZ/ZolYn/pYZLc/ part is different each time ) and I will get a Page Not Found error. I can navigate from that page to the mobile site by clicking on the home link. Sometimes it will just time out and not navigate to anything at all. Occasionally times
How to import data to maintain relationship between contacts and products
Hi, I'd like to move the management of contacts and the products they buy from my Excel spreadsheet into Zoho CRM. I understand how to import contact records or product records from Excel or .csv into Zoho CRM. What I don't know how to do is how I maintain the relationship between contacts and the products they have bought. For example, Contact A has bought Product 1 in 2015 and Product 2 in 2016. I could do this easily for a few records but I have hundreds of contacts and many products. Is there
Zoho Project HTTP 500 eror
https://projects.zoho.com/portal/privatehost not working
Mandatory Import Fields
I am importing consumer data into zoho, but I am having an issue with the two mandatory fields. Specifically, I do not need the company field to be mandatory as the business in question is a retail establishment and I am merely using zoho crm to automate email mailings at this point. Is there a way to change the mandatory category company to another such as first name?
Require email function on customized created Module
I have created customized retailer module. Looking for a functionality that I can send email to each users who register through web form that has been integrated in my website. I am basically want to send verify account link over mail to users who register. Is that even possible with Zoho?
Zoholics 2017
Hi everybody! Can anyone update me about the news emerged during Zoholics in Pleasanton at the end of August? What will the new implementations be? Thanks
Graphical Output Reports
Hi Admin, I would like to know procedure to configure Pie Chart, Bar Graph /graphical output data files, from the database of our company staff available in Zoho People. Is there any flow chart / guidelines as to how to configure. Thanks & Regards, Pranav
Unusual sending activity detected.
550 5.4.6 Unusual sending activity detected. Learn more. Use the link mail.zoho.com/UnblockMe to unblock The following SMTP error was encountered: 550 5.4.6 Unusual sending activity detected. Learn more. Use the link mail.zoho.com/UnblockMe to unblock Unable to send email using PHP SMTP. Your server might not be configured to send mail using this method. Can you help me with this?
This Operation has been restricted. Please contact support@zohomail.com for further details
Hi Could you help mu validate my domain.
Tracking Actual Revenue of a Campaign
It appears that when adding a contact to a campaign, I cannot modify anything other than the member status. What I want to be able to do is enter how much the person paid to attend the campaign (for example) and then be able see a total revenue of all contacts associated to the specific campaign. Just watched a demo webinar for Salesforce and this was a solution they have, so I thought, why can't I with ZoHo CRM. Essential, I have the Actual Cost, Budgeting Cost and Expected Revenue populated manually,
Trying to import opportunities from Dynamics 365
Hi, I am trying to import opportunities from Dynamics 365 and I am having the following problem in all the registers: "Could not find a matching parent record for this lookup field. - Account ID" I have exported accounts from already created ones in Zoho and copy the Account id in order to have the zoho code, for instance: zcrm_2723283000000235097 Can support help me with that? Thanks, Martin
ZOHO EMAIL NOT WORKING
Hi team, We are not receiving emails and we cannot communicate with Zoho Support via telephone either. Could you solve this problem ASAP, please? Thanks!
How can I install Zoho Developer Extension in Zoho sandbox?
Hi Team, Can you please elaborate? How can I install Zoho Developer Extension in Zoho sandbox? Using the following kind of Extension installation URL: Thanks, Parth
Login button to my email not working
Login button to my email not working. It does nothing upon click. Refreshed. Tried in different browser. Nothing.
Continuation of a cut off chat: When we click Send and Close or Close Support Request, the status ends up as cancelled.
Issue: when we click Close Support Request button or Send and CLose when emailing, the ticket status ends up as canceled. The customer receives the cancellation notice and there is confusion that ensues. Shrivatsan Greetings Zoho CRM Plus Support! Jay Larson hello Shrivatsan Hello Jay Larson Did you see my question? Shrivatsan yes Let me check Sorry for the delay Jay 9:24 PM Have you set up any Workflow rules ? Jay Larson not that involve the status cancel Shrivatsan Can you please
Where is data stored ?
In Canada we have a data privacy act we must comply with, and there are concers about the Patriot act in the US. Is Zoho data stored in the USA, Canada, or elsewhere ? markv
how can i add income in another currency?
my main coin is CNY, but client send me USD. how to add it?
descriptions have disappeared from calendar
All my calendar descriptions have disappeared, what is going on?
SMTP error from remote mail server after RCPT TO:<ibnuyoso@inspiraconsultant.com>: 550 5.1.1 <ibnuyoso@inspiraconsultant.com> Recipient not found. <http://x.co/irbounce>
hello, I just created an email with domain inspiraconsultant.com and tried outlook, but when I send an email there is an email reply as follows : This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ibnuyoso@inspiraconsultant.com host smtp.secureserver.net [72.167.238.29] SMTP error from remote mail server after RCPT TO:<ibnuyoso@inspiraconsultant.com>:
SBCGlobal Email Spam Filter Is Not Working Properly
Spam emails are a big problem among email user and this problem is effect each and every user. When you sign in your SBCGlobal email account; there will be your mailbox is full of spam and unwanted mails. But don't worry about this issue, here we discussed about two ways, through which you can fix this issue instantly. ü Use the Email Filters You can simply define those email domain or email address to be filtered from your SBC Global email account; this will keep all such emails away from your
emails not being received
kindly reply as i m facing the problem at your earliest
input.user
hi Zoho Support Would like to check whether will this deluge work? input.users="abcd@zoho.com"; Regards
No Response
I have emailed 1400 emails via Zoho from kathykevin01@gmail.com. Delivered 100% but I dint receive any response for the past two weeks. Any problem in the server end?
553 Relaying disallowed
Hello. I'm facing difficulties to send e-mails to my account "contato@grupohisec.com.br". when I try to send it the "553 Ralaying error" is shown. what should I do?
Mail not reciving
Hi Recently setup mail for our domain name. We are receiving every mails but not Gmail. Please find following error text . Failed to receive mail from Gmail and many people are using GMAIL. So Kindly suggest alternate way for the same. ____Please find following error text . ________ The response was: 550 Please turn on SMTP Authentication in your mail client, or login to the IMAP/POP3 server before sending your message. mail-io0-f180.google.com[209.85.223.180]:48209 is not permitted to relay through
Function calling a condition
I'm trying to set up a function to set a variable based on the current logged in user. void fuction_name() { if (zoho.loginuser == zoho.adminuser) { path = "path_1"; } else { path = "path_2"; } } But I'm not sure how to invoke this function when loading a form. The form will need to do things with the variable "path" but after invoking the function, it errors saying "variable path not defined". thisapp.function_name(); Single_Line=path; What am I doing
Esta dirección de correo electrónico ya se encuentra en uso en otra organización... agregar usuarios
Buenos dias , tengo este problema a la hora de agregar usuarios mi dominio es implementos.com.pe
Ticket status changed from Closed to Helpdesk
Hi, I'm new to Zoho, as an administrator, and have noticed that somehow changes that I have made weeks ago have caused the ticket status from showing the default of "Closed" to "Helpdesk" when the ticket is complete or truly closed. When I view the option Under Configure Status, it shows a pick list of Closed or Open. Closed is the status we are always saw. However, now Agents are seeing Helpdesk as the status, not Closed. Any thoughts as to what I did to cause this or, even better, how to resolve
Zoho invoice for service industry
I am in Service industry having multiple engineers who attend to technical problems onboard ships by physically visiting them where ever part of world they are. Each ship has her individual name and owned by shipping companies ie any shipping company can have any number of ships who are our clients( not the ships). The process is we receive enquiry for attendance onboard ship for some problem. We have some travel rates for engineers and at time fixed rates. We also provide some spares which are
Notification Problem After editing the Form
Hello guys, I need some help here, what we are trying to achieve is to get a notification when a user after sending a form inquiry and afterwards make some changes to it we will get notified. What do we have? 1) Integrate form (SUCCESSFUL) 2) Integrate Form -> Google Spreadsheets (SUCCESSFUL) 3) Activate -> Response Settings (SUCCESSFUL) 4) Activate -> Mail Notification -> Include a link to allow respondents to edit their responses. (SUCCESSFUL) 5) User can edit their responses and the info is
Inbox Bloqueada
Recebi de manha uma mensagem a informar que meu email havia sido bloqueado . Sou professor e utilizo o meu email para interagir com os meus alunos e neste momento estou esperando algumas respostas deles mas quando tento desbloquear o email recebo a seguinte mensagem. "You have reached the maximum self unblock limit within the past 24 hours." Por favor alguem me pode ajudar? Sou novo no Zoho Mail. se alguem puder por favor meu endereço é: gk.bharatp@zoho.com Ganjun Murali
In the Subdomain field, enter the zb****** code generated in Zoho.
How and where is the "zb" code generated?
No puedo añadir alias
Buenos dias, tengo un problema al momento de añadir un alias, me sale el error de que no puedo. antes los correos existian como buzon, pero ya los elimine y nesecito crearlos como alias para que le lleguen a otra persona el dominio es @suarez.com.co
Information in ticket list view
Hi, Is there any way to display classification and/or tag in the ticket views? Say, when I'm in list view, "Open Tickets" and I want to get a quick overview of how the tickets are classified - without having to open every single ticket and without having to filter (and lose my overview) Thanks, Esben
Delete Zoho Campaign Account
Could you please remove ericktello21@yahoo.com from campaigns. Thanks!
Using Zoho Desk
We are trying to move from using SugarCRM (super old version) to Zoho Desk for our case pipeline. We are currently using ZohoCRM for our CRM. The way we have it set up now, is we have a webform already built on our website for the pipeline that clients enter their issues. The issues are then sent to the SugarCRM and emails are sent out from there to us to assist. HOWEVER, I'm trying to figure out how I can use our current webform already on our website for Zoho Desk without having to build a
Next Page