Is There Significance in Email Subject Line
The email that the client receives has a subject header line that starts like this: [##${Cases.Request Id}##] Your ticket has been created Is there significance to the exact format and order of things: In other words, does the Ticket ID need to be in square brackets and surrounded by double-# and appear at the beginning of the subject? Is that used by the system to append comments, etc. if the client elects to reply to the email?
Service doesn't work properly + IMPOSSIBLE to reach tech support (screenshot attached)
1. System returns "Domain name already exists". How to fix issue with adding Help Center? [Setup > Help Center > Add Help Center] 2. Is Zoho tech support always unreachable by phone?... Funny thing is phone system always says "You Are Caller Number 1"... Last few days I spent hours on hold - attached screenshot of few recent calls...
ban hammer time!!!
can the mods please ban those who are spamming this forum with useless garbage? here are a few examples and usernames: clot vapormax the grammy award for album of the year huoyan kd 10 olive for sale our track club was established by curtis e fangfa
Removal of deleted emails for specific ZOHO account
Hi, I would need te recover some deleted emails from the past 7 days. For some reason the deleted messages were not moved to the 'deleted' folder. Is there any option ZOHO can help me out with this one? I've send a mail to support[at]zohomail[.]com but not sure if this is still active. In case it is, please let me know and I'll delete this forum topic. Thanks in advance.
How to add custom URL to email ?
Hi, Just purchased free email hosting from Zoho. I need custom url for my domain like i want mail.xyz.com . My domain is registered from godaddy. Please help me
Why Zoho free email doesnt receive email...??
I have checked and see mx entries on mxtoolbox.com it shows ok everything but still no incoming email on Zoho while outgoing from Zoho working properly . the mx records are pointed successfully.
Heroku is blocking my MX records at my domain provider.
Hi Zoho team. I configured my domain properly with my DNS provider, everything was working perfectly. After adding my heroku APP CNAME, everything stoped working, I can still verify my domain, but I'm not abel to verify MX,SPF or DKIM records. This is the record for the app at heroku: CNAME mydomain.com mydomain.com.herokudns.com 0 900
Projects/tasks/time billed + existing invoices?
Is it possible to link time logged on a project to an existing invoice? Example: I negotiate work with a new client, send the invoice, and receive payment. I then create a Project to track my time. This is billable time, but it has already been billed on a per-project price instead of hourly. How do I add that to the existing invoice?
Unknown SMTP host: smtp.google.com ;java.net.UnknownHostException: smtp.google.com
I am unable to send emails via Zoho. The message is unknown smpt host. It is required so I would really appreciate assistance. Thank You! Ps, I have already closed the software and reopened it, multiple ways.
Payment reminder
The balance place holder in manual pending invoice reminder is all messed up @22.10 (time bottom right) then i changed it from the settings in https://books.zoho.com/app#/settings/reminders @22.12 (time bottom right) but it it still messed up after saving the change and refreshing the template @22.14 (time bottom right) just check it ? how to rectify it video link https://1drv.ms/v/s!AutJ_-XCiO6DjZwxF95jWC4zE2afHg
All messages, even from my domain, goes to spam folder
Dear Support, Every message I receive goes to spam folder. The super admin already turned off the anti-spam in organization level (Org Settings > Organization Spam Process Type > Off) but the problem continues. Could you please help us? Thank you!
We cannot use our emails. There is a message "post box is offline. no access"
Email: info@absyapi.com.tr Could you please check it immediately!!
New design for Zoho got rid of User Details in Zoho Mail control panel
I need to remove some users from my org, but when I access my control panel, that section is gone. All articles online are outdated, too.
Is there a way to map a Zoho Forms Time field with CRM?
Is there a way to map a Zoho Forms Time field with CRM?
Time field mapping using Forms integration
Is there a way to map a Zoho Forms Time only field with Zoho CRM? I don't see a Time field on CRM. Thanks
unable to receive incoming email
I am able send email but unable to receive incoming emails
How do we publish an entire application and generate the URL for usage without Login
How do we publish an entire application and generate the URL for usage without Login the same way we are able to Publish and Generate the URL for Individual Forms.
Different Time Zones on Phone and Online
Hello I have noticed that when I add a meeting using the app on my phone and put in say 12.00-13.00. When I save the entry and then look at the calendar it appears as 11.00-12.00 on the app. But when I go onto my laptop and sign in through the website it appears as 12.00-13.00. How do I go about correcting this? Thanks Philip
Email is not working
I have followed the godaddy instructions for the domain www.blackseacattle.com. I tested and it says MX records found. I deleted all files and re-configured the set-up. I tested again and MX records are found. When I try and send an email, I still get the following error 553: Relaying disallowed How can I fix this problem and get the email working?
How do others access my calendar?
I set up my original calendar with sharing rights to manage calendar to 2 other individuals' email addresses. Problem is, they don't know how to access the calendar. They don't have a zoho account and did not receive an email with directions. Please advise asap. Thanks
How Can i Add a Desk Task via Creator?
Hello, i am working on a System that pushes Zoho Creator Data in Zoho Desk as Tickets and Tasks. The Tickets are genereated perfectly with zoho.support.create("Requests"...); -> This Works BUT i must add Tasks in the Tickets, too. For this i found: https://help.zoho.com/portal/kb/articles/addrecords-api-method https://desk.zoho.com/api/xml/MODULE/addrecords?authtoken=AUTHTOKEN&portal=PORTALNAME&department=DEPARTMENTNAME&xml=XMLDATA (the Bold text is filled with my values) My XML Data: <tasks><row
Live webinar: Getting productive with Zoho Docs
Hello Everyone, We're here with our next live webinar on Zoho Docs. This is for all our new users and also for those who missed out on our previous webinar. In this webinar, you'll learn how to: Create a profile and manage users Manage organization policies Store files and collaborate with your teams Analyse access stats and audit reports Work with Zoho Office tools Day: Thursday, 10th August 2017 Time: 11.00 AM - 12.00 PM PDT To register for the webinar, please click here. Looking forward to have
Task Reminder - which version
Which version of Zoho CRM must we have to access task reminder?
smtp EHLO missing auth extension
When transmitting an EHLO client.example.com, using: "scheme": "smtp", "host": "smtp.zoho.com", "port": 587 I get only two extensions: The AUTH extension is missing, e.g. I thought it should be like: " S: 220 smtp.server.com Simple Mail Transfer Service Ready C: EHLO client.example.com S: 250-smtp.server.com Hello client.example.com S: 250-SIZE 1000000 S: 250 AUTH LOGIN PLAIN CRAM-MD5 " In my Mail client it possible to use the smtp settings with port 587 and authentication
Mail Support: Not Recieving Emails
Hello Zoho Support, I have not been receiving emails for the last 12-24hrs. Got calls from people who are expecting feedback on some projects but their mails are not delivering to my mail box. Tried running test mails from my other mail accounts and those did not come through as well. Please can you fix this urgently. Thanks.
Dayofmonth(Datetime) not working
I am trying to set up a formula that returns the day of the month. For example, 5/20/2017 would return "20". I have been trying to use Dayofmonth(Datetime), but it does not work. Please help. Thanks! MG
enable outgoing
hi, Can you enable outgoing of prem@avanttax.com we have changed the IP of domain Regards, Anand
Enable and disable the “Enable Payment” checkbox in the “Payment” form settings from within Deluge
Hi, Can I enable and disable the “Enable Payment” checkbox in the “Payment” form settings from within Deluge? I need to do this so I don’t need to create duplicate forms with the only difference being to accept PayPal payments vs payments by cheques. Thanks. Truly, Emad
Zoho creator is very slow to load form and data entry
Halo Zoho Creator From yesterday 28 July 2017 12pm Jakarta time, until now 29 July 2017 2pm, we have been experiencing slow response time. It is very slow, very very slow to load form and to submit data entry. As a result, we cant do data entry for transactions and our customers are complaining as we cant deliver invoices 1. Are you able to confirm that this is a zoho worldwide issue and not just for us in Indonesia ? 2. If this is indeed a worldwide problem, what is the problem, and when are you
Docs bill entry
Scanning is no longer filling Bill date :-(
Import Items mappings
Hi, I'm trying to figure out how to import the csv for the Brands and Manufacturer for the items. I tried putting a new column for this on the csv but the mapping don't seem to work. Is these even possible? Because if I need to individually put branding and manufacturer for over 4000 items, its not very good way. Please advice. Thank you. Brian
Docs bill entry
What a massive improvement ! The preview pane & auto retrieval of the next document really, really makes such a vast difference ! Thank you sooooooo much Zoho team :-) ..... Now .... If only we had purchase receive so we could see whether the purchase order had a received / part received status before we accepted the bill ;-) AND we could move forward to the next entry should we wish NOT to process the presented document :-)
How can I change the name displayed in my outgoing emails?
How can I change the name displayed in my outgoing emails? Thanks
Portal Admin User Change and Merger
Hi, We are having issues with our social media posting and sharing information across roles. farmhousestudiomke@gmail.com is supposed to be the portal admin for zoho social. However, melissakonkolowski@gmail.com became the portal owner after farmhousestudiomke send an invite to join as an user. Now, farmhousestudiomke account is unable to see the posts that melissakonkolowski is making on the our social media. Can we make farmhousestudiomke@gmail the portal admin and melissakonkolowski@gmail.com
Show Link Name instead of Title when viewing a lists of Forms, Reports, and Pages
Is there a way to show the Link Name instead of the Title when viewing a list of Forms, Reports and Pages in development mode? As my application grows, I am naming forms with a similar prefix to keep modules together. For example, forms that have to do with user management are named usrUser and usrCompany. I want to be able to look them up by these names when doing development, but I want my customers to see User and Company. What approach are you using to keep track of related Forms, Reports, and
Login Issues - New account, TFA activated
Hello, I am trying to login to your service via browser (https://www.zoho.eu/mail/login.html) without success. Nothing happens when I click the 'Sign In' button. I created my account today and I am trying to login for the first time since then. I have Two Factor Authentication (via sms) activated on my account which maybe is causing these problems. According to your help guides (https://www.zoho.eu/mail/help/adminconsole/two-factor-authentication.html) I will receive an additional secure code to
2 Specific Receiving and Sending Issues
Hello, We have two specific issues we need help with. 1. We have one customer email that will not make it to us no matter what. We have whitelisted this customer in every way we can, but their email never makes it to our inbox, spam folder, or quarantine area. Before we switched to Zoho, we were able to receive this customer's emails. 2. We do some government work (US), and since we switched to Zoho, none of our emails make it through to them. We have triple checked all of our settings (SPF, DKIM,
Email returns
Hello. I'm repliying to email and instead of going to my recepient, it returns to me - somehow recepient's address is substituted with mine. Please check. My account 20060076586 Returned Email: Delivered-To: bm@beauty-market.com.ua Return-Path: <bm@beauty-market.com.ua> DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1501153562; s=zoho; d=beauty-market.com.ua; i=bm@beauty-market.com.ua; h=Date:From:To:Message-Id:In-Reply-To:References:Subject:MIME-Version:Content-Type;
Domain verification
I registered a TXT from my domain maggie.pet.com and even after 24 hours, a "Verification failed due to inavalid result" error message appears on the verification page.
How can you add an additional basic email?
Hi, I created my first email address through zoho but i'm unable to create a second email. Everything I've found talks about doing this through the control panel and clicking on Email Administration button under Email accounts. I can't find either button? I click on my control panel and I don't see anything on my dashboard nor along the side panel. I'm looking to create 2-3 Zoho addresses that I can access on one account. Thanks Ray
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