Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Dear Support, i am facing Unable to send message;Reason:554 5.1.8 Sender Address Blocked under marketing@akmecards.com email id. Please unblock my account. Regards Akme Cards
Embeded video removing added div container
Hi, I am trying to put a vimeo embed code into a div container so I can edit the width in css to be responsive. However, whenever I add the div and go back to edit the code for the video, it's missing. How can I get it to save with the normal embed code? Thanks
Why can't I see my employee's emails even though I am a super admin?
Hello, I am a super admin and I can't see an option for me to view emails in my employee's inbox. The email inbox belongs to the company, not to the individual using the mail box so why can't I access it without asking them for their password? I hope that there is a solution as this is a function that we need and it would be a shame to leave because of this. Kind regards
New Bug: Send Button Regularly "Disappears" when composing Email
Hi, This only recently started happening, but now the bar in the UI with the Send button shrinks so nothing on it can be seen or accessed. This image shows the problem. Note, this can occur when using the Reply *and* when composing a New email. This is a major problem, so I look forward to it getting fixed. (Unfortunately, I do not yet have a recipe for making it happen, this is on Chrome.)
Not Able to link BitBucket with Zoho Project
We have performed all the steps mentioned in the help but not able to link bitbucket and zoho projects
Ungrouping in iOS?
Ungrouping is easy in Notebook for macOS, but the only way I've able to ungroup in the iOS version is to individually move each card to another notebook. Is there a faster method?
My notes are gone under the new version of Zoho
Logged in today to get information from Notes when I got a message saying "Notes are no longer available in the old version". When launch the new version all of my Notes that I have added over the years are gone.
No fue posible enviar el mensaje;Motivo:554 5.1.8 Dirección del remitente bloqueada
Buenas tardes, estoy tratando de enviar correos desde mi cuenta ventas@areadedisenosac.com y el sistema me dice No fue posible enviar el mensaje;Motivo:554 5.1.8 Dirección del remitente bloqueada. Podrían ayudarme desbloqueando la cuenta de correo. Gracias.
Adding an email to CRM as a new lead
Hi There used to be an option previously to add an emailers details as a new lead. Now if I get an email into my account and want to add it as a lead in CRM I have to go to CRM add a new lead manually and then populate all the fields, which is VERY time consuming. Unless I am missing something, is there a quick way to create a CRM email from my email account (set up on Zoho mail) Thank you Roy
Can't seem to complete basic task management
Hello, I have spent many hours trying to figure out how to maintain continuity of my internal processes since joining Zoho CRM. Currently I use Gmail (Google Apps) for our business. I access my email regularly through the day from multiple devices (phone, tablet and laptop) depending on whether I am in the office or out on the road. For this reason specifically I require my email to be set up as IMAP so any emails I receive that I either reply to or move to my personalised folders needs to be synced
Delete existing Zoho CRM account
Hello, How to delete existing ZOHO CRM account because I have been invited into an other company page and I can not join them because I am already part of the company that I want to delete. Thank you!
.cat top level domains
Hi there, this is Alex from Barcelona. I would like to ask to include .cat domains in Zoho Mail allowed TLDs list. These domains are referred to Catalonia, a geographical region of Spain. To know more about .cat domains please visit http://fundacio.cat/en/domini I hope these can be included soon as other domains have been added previously. Best regards, Alex
Can't get the report I want leads->sales
This seems like a simple one to get, but zoho support is no help or say it can't be done. Here is what I want: I want to know how many leads a sales rep got, and how many of them they sold, in a month. Here is our process: Lead comes in to CRM assigned to manager, who then transfers ownership to appropriate sales rep. Sales rep turns it into a potential, then eventually a potential "sold". I can't even see how many leads a rep got last month, because they turn into potentials so now the leads by
Link CRM and Email
We have a CRM account and added an Email account. We are unable to setup email aliases for the addresses used in our CRM account. I assume we have to link the two systems together, if yes, how to we unify/link the two systems?
Report Chart Disapears
Hello, Typically when I choose a report the upper right exhibits 4 functions as follows: "EXPORT" "SEND EMAIL" "EDIT" "CHART OPTIONS" When I edit and run a new (Summary) report these functions are replaced with the following: "SAVE" "EDIT" "CANCEL" The question, what happened to "CHART OPTIONS"? Also, the chart itself disapears. Please help so I can see charts once I run a new summary report. Thanks,
Marketo-Zoho Integration needed
When is Zoho going to have a direct integration with Marketo? We currently have to use a 3rd party integration, but it cannot sync all of the data between the two systems. (for example, campaigns cannot be synced, Activities cannot be synced, etc).
Deals>expected revenues> read only
I am new to Zoho and am trying to create a deal. The "Expected Revenue" field is showing up as read-only. I am the super-admin and have made sure I have permissions set to read and write. How do I get this to not be read only?
Unable to edit Speadsheets in Zoho Sheets
Hey there, Since the recent upgrades I'm no longer able to edit documents that have been shared with me online, inparticular Spreadsheets in either Chrome or Firefox (latest versions of both installed). I have the correct permissions to do so but when entering text in to a cell nothing happens? Any ideas? Many thanks!
Can't Log in For 4 Days and Getting No Help
Whenever I try to log in I get this message, which I never used to get: "Access from this machine is not allowed" I have emailed different support addresses and have not received a reply from any of them in days. If I needed to access critical documents for business or something, I would be tearing my hair out by now. This is just ridiculous. I've had problems with Zoho in the past, when the documents of strangers were appearing in my account. Now this log in issue remains unresolved for 4 days.
Word wrap on forms - descriptions element
Hi, The words don't warp in the descriptions element. Looks like when the form is accessed via a browser it's fine but when it is accessed via iphone/ipad app, it doest wrap. Can this be fixed?
How can apply tax on basic fare only
Dear Zoho Team, I am a air ticketing travel agent I have one problem in invoice regarding tax Example: I Have sell air ticket & create invoice for my customer Rs. 3000/- Basic fare Rs. 2000/- Airline tax & other tax Air ticket total amount Rs. 5000/- I want to apply service tax 0.75% on basic fare only how can possible it Kindly advice
radio
hi Does anyone knows How i could code the following : " if there is a change of choice in radio/dropdown.. then " I want to disable a field if a change of choice is done in the radio/dropdown I could code for choice A do that and for choice C do this, but i don't want because the Choice may change a lot in the futur thank buddy
Function that prompts for date input
I am trying to create custom function that I can use in a report to: 1. Prompt for a date 2. Will mark selected items as "Ordered and Received" on the specified "Order Date" This works, if I want to set the order for today. But is there a way that I can modify this so that the function will prompt for date entry? void SeedOrder.MarkOrdered(int id) { rec = Seed_Order [ID == input.id]; rec.Status_of_Order = "Complete"; rec.Date_of_Order = today; }
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
I'm not able to send emails from this account, please unblock my account asap
Delete account invitation
Hi, I've created the zoho account info@pecanesdelsur.com by mistake and couldnt verify it because I didnt have access to the email account. Now, that I've successfully verified the domain, I'm trying to create the same user (info@pecanesdelsur.com) but all I can do is to resend the invitation. I'm not being able to delete the account by myself so I would like to be assisted associating the info@.. account as a new user of my org. Could you please assist me? Thanks.
Introducing Notebook for Mac
Today we're happy to announce the release of Notebook for Mac, our first desktop version. We've translated the design and core concepts of our successful mobile apps, providing what we believe to be a fantastic experience. We've also included mobile-inspired gestures, and MacBook Pro and Sierra optimizations, including Touch Bar support. If you're not a Mac user, please know that we're working on the web app. It should be ready in the next couple months. We also have plans for a Windows version.
"Account is Inactive" - please help!!!
My email address - jarold@gadgetmatrix.com - was working perfectly until a couple of months ago. The error message is that my "Account is Inactive". I have no idea why it would be considered inactive as it is my primary personal email account and is used for my business. I couldn't even log in the the support forum with an inactive account. I have created this new account just to get access to the support forums and to ask for yout urgent support, please. http://prntscr.com/e82msh Thank you in advance.
"Account is Inactive" - please help!!!
My email address - jarold@gadgetmatrix.com - was working perfectly until a couple of months ago. The error message is that my "Account is Inactive". I have no idea why it would be considered inactive as it is my primary personal email account and is used for my business. I couldn't even log in the the support forum with an inactive account. I have created this new account just to get access to the support forums and to ask for yout urgent support, please. http://prntscr.com/e82ft7 Thank you in advance.
Spreadsheet issue
An interesting problem. I keep a spreadsheet of books I assign for review, with columns for title, author, reviewer, etc. When I have to update a row, I search for title or author, etc. The find action will locate the information I'm searching for and highlight the cell, but the other cells in the row don't align correctly -- the Title row, for example, is highlighted, but the Author row, etc., are for a completely different title. It's very frustrating. Is there a fix for this? Thanks.
Trying to add domain to my email a/c - PROBLEM
Please see the attached picture. After domain "verification" step, stuck here. "unable to add alias...." I even tried simple names like alex@embeddedsoftware.co.in. Still same problem. Thanks Alex
Using CRM and Desk Integration
Hello Zoho Team, we want to use the Integration of Desk and CRM. Its good that we see the Tickets submitted in the CRM Profile of our Contacts. But if no Contact found, CRM should NOT create a new contact to put in the info about the ticket. How can we handle this issue? Kind regards
Do not receive emails in my secondary email address - URGENT
Hi, I have a problem regarding my email management and please refer to it as urgent Here the situation is - I have created an email address (maria@mariamarami.com), which I have also directed to another server (gmail). Question 1: Can I receive emails in both servers (zoho & gmail)? If yes how? - I want to create a second one (sales@mariamarami.com). I tried both as alias or second user but I never receive emails. I changed the MX records but the same. I am trying to point CNAME in Wordpress (where
Co owners can't see co owned folders and document
I created a couple of folders in Zoho Docs and uploaded a couple of files into each folder. I shared with two of my colleagues and made them co owners but they can't see the folders. What am I doing wrong?
Can we hide forum discussions and documents from a client or contractor?
This seems simple, so I hope it's integrated. If you have a project with agency, contractor and clients on there, you'd think you could have discussions with just the agency, or agency and contractor, or agency and client or all. Is there a way to do this? Similarly with documents, where do you choose who can view it? Hopefully it's simple and I'm missing it. I know Basecamp has been using similar functionality for years and a lot of people love it.
Zoho docs for desktop crashes when started on Ubuntu 16.04
Dear all, I installed the last version of Zoho docs for desktop on my laptop under Ubuntu 16.04, 64bit. I followed the recommandations for the installation, but no window was opened at the end. Now, when I try to start the software, that appears as a Unity launcher, nothing appends. Do you have a solution for this issue? Missing packages? Which one? Best regards, Florent.
Can not upload documents issue.
We are not able to upload documents in to the projects since yesterday. We are able to even upload the same documents to the same project. Any suggestions?
Export task .xls sheet doesn't show any task/information/data
When I export Task from Tasks & Milestones, I get an email liking to the xls sheet but there is no task/information/data on the sheet? Even when if I choose all users, or select an individual user, the spread sheet show nothing when I download it. Am I missing something?
Custom logo for ZOHO projects
Hi i share soho projects with clients and would like to know how my logo can be substituted instead of ZOHO logo, knowing i am a paid customer.
Creating an Event with a related Lead
I can't create an Event with a related Lead. I include these two fields with my xmlData parameter but the field does not populate: <FL val="RELATEDTOID">2111963000000333438</FL> <FL val="SEMODULE">Leads</FL> I can only add a Related To Lead on the website, not through the API. I've tried using the lead's full name but nothing seems to work. Any help very much appreciated.
Admin account and all accounts are inactive
Hi, I created the fli.lk mail domain on ZOHO mail yesterday and a few hours later all the accounts including the admin@fli.lk and cto@fli.lk are invalid. I see this error a lot in the forums and hope someone can help me activate all the accounts. Thanks Chris
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