Ask the Experts 31: Improving support performance with reports and dashboards

Ask the Experts 31: Improving support performance with reports and dashboards

Hello everyone,

 

Join us for the next Ask the Experts (ATE) session! Ask the Experts is an opportunity to connect with people who have deep knowledge of Zoho Desk. Let's look at the topic we're focusing on this month.

Just as we rely on the right tools to navigate personal and professional challenges, businesses need the right tools to measure performance, identify trends, and anticipate the impact of their processes.

How do you measure the effectiveness of your support operations? Are you tracking the right metrics to improve customer experience and drive business growth?

Discover how Reports and Dashboards in Zoho Desk can bring meaningful insights, monitor key performance indicators, and make data-driven decisions to keep your support operations on track.

Zoho Desk offers a built-in Analytics module and Dashboards to monitor and measure your support performance. Use the static reports to analyze metrics, dashboards for a centralized view of key metrics, and schedule reports to receive periodic updates to stay informed about your team's performance. While this is a quick overview of reporting capabilities in Zoho Desk, you may have questions, reporting requirements, or use cases specific to your business.

Join our experts to discuss your challenges and learn how to turn your support data into actionable insights.

This event is a live text-based discussion.  
It's not a webinar. There is no registration required.  

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Here are a few questions from the previous year's discussion on analytics:

1. How can I create a custom report that shows a team's productivity in one dashboard: first response time, Resolution time, count of tickets received, closed and open, escalated, on hold, etc?
   
2. How do you create reports based on agents or tickets?
   
3. How do you create custom reports tailored to your specific needs?
   
4. Filtering by total handling time: Is there a way to filter or generate a report for tickets based on their total handling duration?
   
5. How can these reports impact growth, improve customer satisfaction, and support decision-making within your organization?
   

Type your questions in the comments. Our experts will respond to your questions live.

Join us for the live text-based discussions
Ask the Experts will be live on Thursday, July 30, 2026	8:30 AM – 4:30 PM GMT
	2:00 PM – 10:00 PM IST
	10:30 AM – 6:30 PM CEST
	2:30 PM – 8:30 PM GST
	6:30 PM – 2:30 AM AEDT
	1:30 AM – 9:30 AM PDT

Like and follow this post to be notified of the discussions happening in the Ask the Experts session. We're looking forward to answering your questions in a lively session.

See you at the session,

Lydia | Zoho Desk