Zoho Desk Community Digest - August 2021
New Feature
- Multilingual support for the ASAP web widget is now available in Zoho Desk.
- You can now buy Zoho Lens inside Desk with 20% discount.
- Ticket Archiving - The Ticket Archiving flag is removed as the feature is now enabled for all accounts.
Other Enhancements
- With the "Contact account multi mapping" feature, you can now add/map more than one account to a contact and also create tickets for multiple accounts with the same contact
- Change layout action is introduced as an action in the Workflow rule.
- ZCRMDoUndo encryption has been removed from Webforms and FeedbackWidget.
- With the introduction of the "Delete" option in CRM Integration, you can now choose to keep the synced records, both in CRM and Desk or you can choose to delete the records when their equivalent is deleted from the other service.
- FirstName and lastName attributes supported in SAML - You can now set the firstName and lastName of end users via SAML response.
- The following sections are added to the Community Set Up page.
- "Visibility" is added as a category with options as All users, Logged in users, Groups, Moderators, and Agents.
- "Post" and "Response" sections are added with options as, Logged in users, Moderators and Groups.
Important Community Discussions
- App Spotlight: Typeform for Zoho Desk >>
- How to do JWT authentication for non-zoho user? >>
- How to Improve the Customer Service with Zoho >>
Articles we are reading